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关于罗马西美居酒店的点评

4 out of 5
罗马西美居酒店
Viale Eroi di Cefalonia 301, Rome, RM

点评

8.0

很好

10 分 - 超赞。249 条好评，共有 721 条点评" "
8 分 - 还可以。280 条好评，共有 721 条点评" "
6 分 - 一般。111 条好评，共有 721 条点评" "
4 分 - 很差。48 条好评，共有 721 条点评" "
2 分 - 糟糕。33 条好评，共有 721 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

8.0/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

Fang-Yu

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚

8/10 还可以

Emily，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad location but good price.
I stayed there just because of the lower price. The location is not good. You can reach only by the 705 bus. Another advantage is their free shuttle to the airport.
2018 年 7 月入住 2 晚

10/10 超赞

Tak him jackson

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

CHENG LU

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
住的舒服，地點太偏，服務也不夠熱誠
地點太偏
2017 年 7 月入住 1 晚
General Manager 于 2017年08月7日 的回复
Dear Guest thank you for your comment, about the distance of our Hotel from the city center, I hope you have appreciated our free shuttle service for and from the Metro Fermi from 8,00 a.m to 11.00 p.m.. Thanks again for your comment.

4/10 很差

Jack

与配偶出行
不满意：住宿条件和设施，服务设施
Nothing exceptional. No ac.
2024 年 4 月入住 1 晚
general manager 于 2024年04月15日 的回复
Dear Guest I'm sorry for your dissatisfaction, I ensure you all our effort to improve for the future. Sorry again

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Servizio non da 4 stelle
Servizio non all'altezza di un 4 stelle. Rietrati alle ore 1.30 am trovato camera non rassettata con biancheria bagno non cambiata e letto non rifatto!
2023 年 12 月入住 3 晚
general manager 于 2024年02月12日 的回复
Gentile ospite sono mortificato e Le porgo le nostre scuse per quanto accaduto, Le assicuro che controllerò personalmente e saranno presi adeguati provvedimenti, perchè simili distrazioni non sono consentite. Le porgo nuovamente le mie scuse.

10/10 超赞

Emanuele

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay
Ottimo soggiorno. Excellent stay.
2023 年 10 月入住 2 晚
general manager 于 2023年10月23日 的回复
Dear Guest thank you very much for your excellent evaluaiton.

2/10 糟糕

Murad

不满意：员工和服务
Rude staff breakfast food didn’t arrive on time bus stop staff clueless about attraction in the area
2023 年 8 月入住 3 晚
general manager 于 2023年10月18日 的回复
Dear Guest thank you very much for sharing with us your opinion that for us is very important, I'm sorry for all and I ensure you all my effort to improve our attention on the points reported. Sorry again and please accept my apologies.

8/10 还可以

PATRICK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
general manager 于 2023年10月4日 的回复
Dear Guest thank you very much for your good evaluaiton. Your satisfaction is very important for us.

10/10 超赞

Stephen

2023 年 9 月入住 1 晚
general manager 于 2023年10月23日 的回复
Dear Guest thank you very much for your evaluaiton, yoour satisfaction is very important for us. Thans

8/10 还可以

Marco

商务旅客
满意：员工和服务
2023 年 9 月入住 2 晚
general manager 于 2023年09月29日 的回复
Gentile ospite grazie di avere apprezzato la nostra struttura e ci auguriamo torni presto a trovarci.

8/10 还可以

vikram

满意：员工和服务，清洁度
Overall was good but rooms are small and condition of hotel was old. Better to stay near city
general manager 于 2023年09月25日 的回复
Dear Guest thank you for your comment and suggestions where I ensure our improvement. Thanks again

10/10 超赞

Riccardo

2023 年 9 月入住 1 晚
general manager 于 2023年09月25日 的回复
Gentile ospite La ringrazio di avere apprezzato la nostra struttura e ci auguriamo di riaverla presto nuovamente nostro ospite. Grazie ancora

10/10 超赞

Ronald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Personnel courtois et avenant Hôtel propre Bon restaurant Je recommande
2023 年 9 月入住 1 晚
general manager 于 2023年09月19日 的回复
Chèr Client, merci beaucoup pour votre commentaire, que pour nous est très important, merci encore.

10/10 超赞

Vito

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
ottimo per famiglie
Il Mercure West è pulito, con camere confortevoli e abbondante colazione. ottimo per chi si reca in zona Eur
2023 年 8 月入住 1 晚
general manager 于 2023年09月4日 的回复
Gentile ospite La ringraziamo per la sua ottima valutazione e per avere apprezzato la nostra ospitalità ed i nostri servizi. Torni a trovarci. Grazie

10/10 超赞

Omar

2023 年 8 月入住 1 晚
general manager 于 2023年08月11日 的回复
Dear Guest Thank you very much for your special evaluaiton. Your satisfaction is very important for us. Thanks again

10/10 超赞

Tania

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Rooms were clean and relatively comfortable (pillows quite hard). Staff were helpful and polite. My only criticism would be the restaurants menu as it was quite limited
2023 年 7 月入住 3 晚
general manager 于 2023年07月20日 的回复
Dear Guest thank you very much for your positive feedback and for you suggestion that are foor us vervy very important for improve. Thanks again

10/10 超赞

Marco

2023 年 6 月入住 1 晚
general manager 于 2023年07月17日 的回复
Gentile ospite grazie per avere apprezzato la nostra struttura e ci auguriamo di riaverla presto nuovamente nostro ospite.

8/10 还可以

Ornella

满意：清洁度、员工和服务、住宿条件和设施
Hotel pulito, ben organizzato e vicino alle fermate degli autobus...
2023 年 6 月入住 1 晚
general manager 于 2023年06月20日 的回复
Gentile ospite grazie per la sua ottima valutazione da parte nostra continueremo a migliorarci e crescere per accoglierla sempre al meglio.

10/10 超赞

Rajal

满意：清洁度、员工和服务、住宿条件和设施
Great shuttle service to airport. I was there only for one night. Liked it
2023 年 6 月入住 1 晚
general manager 于 2023年06月15日 的回复
Dear Guest thank you very much for your comment, your satisfaction is important for us.

8/10 还可以

Inkyoung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
방의 크기도 작지 않았고, 매일 청소를 깔끔하게 해줬어요. 타월과 비품, 물을 매일 교체해줘서 쾌적했어요. 조식은 괜찮은 편이었고 자리에서 오믈렛이나 카푸치노를 주문할 수 있어서 좋았지만 피곤해서 하루만 내려가 먹었어요. 하루 전에 예약해서 공항 무료 셔틀을 이용할 수 있었어요. 인터넷이 지하행사장에서는 잘 연결되지 않았지만, 방에서는 잘 연결되었어요. 위치가 시내와 멀어서 관광하기는 불편했으나 호텔내 행사에 참여하는 거라 어쩔 수 없었고 택시비는 예상보다 많이 나왔어요. 호텔에서 불러주는 택시가 앱을 이용하는 것보다 좋았어요. 인근 지하철역까지 이동해서 지하철로 로마시내로 이동하는 것이 가장 저렴하고 빠른 방법인 거 같아요.
2023 年 6 月入住 2 晚
general manager 于 2023年06月15日 的回复
Dear Guest thank you very much for your comment, your effort will be to continue improve our attention and service for have a pleasure to have you again our guest. thanks again.

8/10 还可以

Vahid，Candiac

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
It has very sociable staff, its clean, the breakfast was good too.
2023 年 5 月入住 3 晚
general manager 于 2023年06月6日 的回复
Dear Guest thank you very much for your comment.

8/10 还可以

Ali

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
good hotel overall.
2023 年 5 月入住 2 晚
general manager 于 2023年05月15日 的回复
Dear Guest thank you very much for your evalution, we hope you come back soon at Hotel Mercure. Thanks

10/10 超赞

Joel

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Room was spacious. Employees very nice and helpful
2023 年 5 月入住 1 晚
general manager 于 2023年05月15日 的回复
Dear Guest thank you for your comment and for to have appreciated our hospitality

10/10 超赞

Saqib，Scarborough

2023 年 5 月入住 2 晚
general manager 于 2023年05月30日 的回复
Dear Guest thank you very much for your special evaluation, I hope you come back soon at Mercure Roma west.

8/10 还可以

Eliza

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and quiet, not accessible to transportation and too far from the city, and no restaurant close by.
2023 年 5 月入住 1 晚
general manager 于 2023年05月15日 的回复
Dear Guest thank you very much for your comment and I hope you come back soon in our Hotel

8/10 还可以

Narjes

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pulito, ottima colazione.
2023 年 4 月入住 1 晚
general manager 于 2023年05月4日 的回复
Dear Guest thank you very much for your good evaluation and comment. We hope to have you again our guest.

8/10 还可以

Antonio

2023 年 4 月入住 1 晚
general manager 于 2023年04月26日 的回复
Gentile ospite grazie per la sua ottima valutazione e ci auguriamo torni presto a trovarci. Grazie

8/10 还可以

Semih

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Erwartungen erfüllt. Ist etwas weit weg vom zentrum aber war ganz ok
2023 年 4 月入住 4 晚
general manager 于 2023年04月17日 的回复
Dear Guest thank you very much for your evaluation.

10/10 超赞

Sheila Ann

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were spacious and restaurant was awesome
2023 年 3 月入住 3 晚
general manager 于 2023年04月5日 的回复
Dear Guest thank you very much for your special evaluation. We hope you come back soon at Hotel Mercure. Thanks

10/10 超赞

Cheskel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 1 晚
general manager 于 2023年04月5日 的回复
Dear Guest is always a pleasure receive positive feedback. Your satisfaction is very important for us. Thanks again

10/10 超赞

Iam

2023 年 3 月入住 1 晚
general manager 于 2023年03月13日 的回复
Dear Guest thank you very much for your good evaluation. Your satisfaction is very important for us.

10/10 超赞

Paolo

2022 年 12 月入住 1 晚
general manager 于 2022年12月22日 的回复
Gentile ospite grazie della sua ottima valutazione e da parte nostra continueremo con impegno a migliorarci. Grazie ancora

8/10 还可以

Stefano

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
general manager 于 2022年12月11日 的回复
Gentile ospite La ringraziamo molto per la sua soddisfazione e ci auguriamo di riaverla presto nuovamente nostro ospite Grazie ancora

10/10 超赞

Anthony

2022 年 11 月入住 1 晚

8/10 还可以

Roberto

商务旅客
满意：清洁度、员工和服务、客房舒适度
Ottimo soggiorno
Hotel di ottimo livello, personale estremamente cortese e disponibile. La struttura è un po' datata quindi si può incontrare qualche inconveniente, ma nel complesso il soggiorno è molto gradevole. Ottima la colazione a buffet, con ogni varietà di cibo a disposizione. Il parcheggio sotterraneo gratuito è un'altro servizio molto gradito
2022 年 11 月入住 2 晚
general manager 于 2022年11月23日 的回复
Gentile ospite La ringrazio molto per i suoi apprezzamenti e Le assicuro ogni nostro impegno per migliorarci ed accoglierla sempre al meglio anche in futuro. Grazie

4/10 很差

Nicholas

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
If I had known that the hotel doubled as a Ukrainian refuge, then I probably would have booked somewhere else. I have nothing against Ukrainian people, but it was very clear that there were entire families living at this hotel for free, and there were kids rollerblading and scootering down the hallways and doing random school work in the middle of the lobby.. It just didn’t feel like a hotel and wasn’t at all what I expected.
general manager 于 2022年11月7日 的回复
Dear Guest, I'm sorry for your dissatisfaction, but we are proud to have a little group of Ukraine guests where I ensure you that nobody has created any problems for other guests, because all are guests of the hotel and have respect. Sorry again if this situation has created some disappointed for your stay which instead is recognized positively by all.

10/10 超赞

Simone

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

Arto

满意：清洁度、员工和服务、客房舒适度
Kuuden päivän lomamatka Roomaan
Tulimme keskellä yötä hotellille, respa otti vain kopiot passeistamme ja käski mennä nukkumaan. Todella ystävällistä palvelua kaikkiaan. Huone hiljainen, siisti, Tapetit hieman repeilleet saumoista, pitäisi uusia. Saniteettitilat siistit, pyyhkeet, joita oli riittävästi vaihdettiin joka päivä. Aamupala tavanomainen, riittävä kuitenkin ja plussana halutunlaisen kahvin sai tilata tarjoilijalta. Käytimme nro 705 bussia + metroa keskustassa käymiseen, halpaa ja suht nopeata. Pysäkit hotellin vieressä.
2022 年 10 月入住 6 晚
general manager 于 2022年11月2日 的回复
Dear Guest thank you very much for your evaluation and comments and thank you for your suggestions. I hope you come back again in Hotel Mercure. Thanks again

6/10 一般

Jennifer

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
I picked this property for the free shuttle and reviews weren’t terrible… the shuttle service is a disaster… the driver and us were on two different levels at the FCO for pick up. We did find each other after 15minutes but the drive was clearly pissed off. He was rude and short with us and drove like a maniac. I could understand if he needed to get back to pick up someone else or something but the guy just ended up talking to the people at guest services. I did tell the check in attendant and she told me it was ok, clearly it isn’t. Our room wasn’t ready which i find amusing since it is a big establishment and barely any guests. When we finally were allowed to go to our room it reeked of perfume. It smelled like the room was doused to cover up the other smells. The hallway to our room smelled like mildew and mood with a touch of cleaner on top. The bed wasn’t a true queen - it was 2 box springs put together and there was no fitted sheet just a sheet laying on mattresses. It isn’t close to anything. I would not recommend and will never stay there again.
2022 年 10 月入住 1 晚
general manager 于 2022年10月27日 的回复
Dear Guest, we are very sorry for your disappoint, I ensure that our free shuttle service is much appreciated from all our guests and also our services and cleaning rooms, our standards are checked and approved from a lot of Inspection, anyway our effort is to take all comment of our guests and improve attention, standards and services, because our focus is satisfy all the necessity and expectations. Thanks again for sharing with us your opinion.

8/10 还可以

Jeffery

团体旅客
满意：住宿条件和设施，清洁度
不满意：员工和服务
VERY POOR / UNACCEPTABLE hotel shuttle service from airport. Waited 3 hours after a 12 hour flight. Eventually took a $45 taxi!! (vs. free hotel shuttle)
2022 年 10 月入住 1 晚
general manager 于 2022年10月24日 的回复
Dear Guest, I'm sorry for your dissatisfaction, but we have a free Airport shuttle service scheduleted with a Timetable because we have also the shuttle service for and from the Subway station. Anyway we take your opinion and I ensure you all pur effort to improve this service. Thank you again for sharing with us your opinion.

10/10 超赞

biagio

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Consigliato
Soggiorno di solo un giorno con famiglia. Camera silenziosa, pulita ed attrezzata. Personale gentile. Colazione abbondante. Unica pecca la lontananza dal centro di Roma.
2022 年 10 月入住 1 晚
general manager 于 2022年10月11日 的回复
Gentile ospite La ringrazio molto per la sua ottima valutazione. Torni a trovarci. Grazie

10/10 超赞

alberto

2022 年 9 月入住 1 晚
general manager 于 2022年10月11日 的回复
Gentile ospite grazie per la sua ottima valutazione.

10/10 超赞

Vincenzo

Ottimo
2022 年 9 月入住 2 晚
general manager 于 2022年10月11日 的回复
Gentile ospite la sua soddisfazione è la migliore ricompensa per tutto il nostro staff. Grazie e torni a trovarci

8/10 还可以

salvatore

2022 年 9 月入住 1 晚
general manager 于 2022年10月11日 的回复
Gentile ospite grazie per la sua valutazione e ci auguriamo di riaverla nostro ospite.

4/10 很差

Mohammed

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Tired looking hotel with not friendly staff
2022 年 9 月入住 1 晚
general manager 于 2022年10月18日 的回复
Dear Guest thank you very much for your evaluation and comment. Your satisfaction is very important for our staff. I hope you come back again at our Mercure Roma west.

6/10 一般

KHALIL

与家人出行
满意：住宿条件和设施，清洁度
The hotel is in the middle of no where. No food or markets around when we arrived at 11pm. Promised free shuttle from airport was not provided. Had to pay for taxi 40 euros. But provided breakfast for free to compensate.
2022 年 9 月入住 1 晚
general manager 于 2022年09月14日 的回复
Dear Guest thank you very much for your comment, but our free shuttle service is available previous reservation until 10.30 p.m. Anyway thank you for your suggestion that is for us very important. Sorry again

4/10 很差

Elaine

满意：清洁度
不满意：住宿条件和设施
Lovely room shame about the rest
We booked this for one night as a relaxing treat to use the pool and spa after a week away, found out 2 days before that the spa and pool was closed, no appologies given or anything. On the morning of our stay there was some sort of filming going on which meant we had to use the stairs instead of lifts! Again no apology. Pleasant room, shame the air con didnt go below 27 all night and day! Breakfast was a definite plus, good choice of hot and cold. Overall i wouldn’t recommend staying to anyone i know
2022 年 9 月入住 1 晚
general manager 于 2022年09月14日 的回复
Dear Guest, thank you very much for to leave us your opinion and I'm sorry for you dissatisfaction and for this plaese accept our apologies. However is important for us give you some answer about the points marked in your comment. The SPA is closed but the information is reported on all our web site. We have three Lifts but only one was occuped for the film. I'm sorry again if this inconveniences don't have satisfyed yur expectation, we hope to have another opportunity in the future. Thanks again

10/10 超赞

Pasquale

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ottima struttura , camere confortevoli , posto auto ottimo..
2022 年 8 月入住 1 晚
general manager 于 2022年08月28日 的回复
Gentile ospite grazie per il suo ottimo commento e valutazione da parte nostra continueremo a migliorarci per accoglierla al meglio anche in futuro ! !

2/10 糟糕

Mishal

2022 年 8 月入住 9 晚
general manager 于 2022年08月23日 的回复
Dear Guest, I'm sorry for your dissatisfaction and for this please accept my apologies. Is very important for us to know the points of dissatisfaction for improve our attention. Sorry again