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numa | 维西房间和公寓
Via del Mancino 11, Rome, RM

点评

9.2

非常棒

10 分 - 超赞。322 条好评，共有 483 条点评" "
8 分 - 还可以。127 条好评，共有 483 条点评" "
6 分 - 一般。17 条好评，共有 483 条点评" "
4 分 - 很差。10 条好评，共有 483 条点评" "
2 分 - 糟糕。7 条好评，共有 483 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
地點方便的公寓式旅館
地點絕佳，在威尼斯廣場附近，走路到大部分的景點都很方便。旅館旁是一家很不錯的餐廳。我們的四人房是一房一廳一衛浴的公寓，客廳的沙發牀不是很好睡。有一晚一直聞到菸味，想必是其他房間的人抽菸。離開時請櫃檯安排到機場的計程車很好。

8/10 还可以

CHING TAN C.

满意：清洁度、员工和服务、客房舒适度
Nice place and near to colosseum
Good staffs supporting in English and very close to Colosseum. and parking arrangement.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Good location. Nice and helpful staff. Big and clean room. However, there is a long stair in my room. It was shocked to me cos i had two heavy luggage. If you go with heavy luggage, i suggest you to request no stair room. There is a coffee machaine in the lobby, it is cheap and taste good. I drink everyday.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
GOOD
Nothing can be blamed. I will book it again

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
極好！！！brilliant hotel!
大得叫我驚訝！有廚房讓我們可以烧下住家菜，有搖搖椅玩下，又有飯廳談天。根本就是一間屋！位置好得不得了。職員極幫忙又友善！不過正門口很細，要行樓梯。brilliant hotel. excellent location. amazingly large room with kitchen, dining room, well designed roman style sleeping room, enough to accomodate my 4 family members with spacious playing area. super helpful and friendly staff. strongly recommend for travellers to Roman.

8/10 还可以

seyaff

满意：清洁度、住宿条件和设施、客房舒适度
good location & spacious room
+ good location, convenient to all sights, beautiful room and all inclusive; - no door man, reception desk close at 9pm

10/10 超赞

Maria，Modesto

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was near all major attractions if you’re a walker.
2024 年 1 月入住 1 晚
numa Guest Experience Team 于 2024年01月25日 的回复
Dear Maria,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 超赞

Maria，Modesto

2024 年 1 月入住 1 晚
numa Guest Experience Team 于 2024年01月31日 的回复
Dear Maria,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 超赞

Maria，Modesto

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was very close to several attractions very walkable. Staff responsive when there was a need. Nice to be able to do laundry in site. Kitchen appropriately sized for the apartment. Just a nice experience.
2023 年 12 月入住 7 晚
numa Guest Experience Team 于 2024年01月25日 的回复
Dear Maria,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 超赞

Mari C

与家人出行
满意：客房舒适度，清洁度
Amazing!
Amazing stay! Everything is clean, modern and innovative.
2023 年 12 月入住 13 晚
numa Guest Experience Team 于 2024年01月31日 的回复
Dear Mari,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 超赞

Julie

与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Excellent location, coffee available each day, clean towels available. Breakfast is good but you have to walk down the street to reach it. Free washer and drier! This was a huge bonus for our family. Loved the apartment, would stay here again.
2023 年 10 月入住 13 晚
numa Guest Experience Team 于 2023年11月22日 的回复
Dear Julie,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

2/10 糟糕

Marina

不满意：客房舒适度，清洁度
Chambre lugubre et très bruyante Réveillé tous les matins à cause de gens bourrés criant dans la rue puis des camions poubelles L’appartement sentait l’humidité et les égouts Un séjour horrible à Rome ! Propreté à revoir également
2023 年 11 月入住 8 晚
numa Guest Experience Team 于 2023年11月15日 的回复
Chère MarinaNous vous remercions pour vos commentaires. Nous sommes désolés que votre séjour n'ait pas répondu à vos attentes. Nous faisons de notre mieux pour répondre à votre demande de chambre calme, mais nous sommes à la merci de la disponibilité et s'il y a déjà quelqu'un dans la chambre, il n'y a pas grand-chose que nous puissions faire. Veuillez accepter nos excuses pour la mauvaise odeur et le problème de propreté. Nous pouvons vous assurer que ce n'est pas notre norme de service. N'hésitez pas à nous faire savoir si vous souhaitez en discuter personnellement et nous vous contacterons.Cordialment, numa Guest Experience Team

10/10 超赞

Ryan

2023 年 9 月入住 3 晚
numa Guest Experience Team 于 2023年10月18日 的回复
Dear Ryan,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 一般

Sergio

与家人出行
满意：清洁度
The location was great but in a noisy area of the town so I recommend ear plugs.
2023 年 8 月入住 4 晚

6/10 一般

Jerah，Belen

与家人出行
满意：服务设施，清洁度
不满意：住宿条件和设施
The property was modern in style and conveniently located to Rome's major attractions. The room was spacious and offered the essential amenities. Unfortunately the idea of having contactless check-in and no reception, with no access to someone when something goes wrong, turned out to be a major problem. When we arrived the toilet was not functioning properly. It would keep running. Eventually it would stop... until it didn't stop at all anymore. Long way of saying we didn't have a toilet and the remote staff didn't care. It broke for good around 7:30pm, we noticed before bed, and they said they'd send someone early the next morning. They didn't. It took way too much work to get them to resolve a common problem that a hotel with better service would have quickly resolved.
2023 年 8 月入住 3 晚

10/10 超赞

cesar humberto

与家人出行
满意：客房舒适度，清洁度
Buen lugar
Excelente ubicación, limpieza, espacios, todo recomendado
2023 年 8 月入住 4 晚
numa Guest Experience Team 于 2023年10月18日 的回复
Dear cesar humberto,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

4/10 很差

Jun

2023 年 8 月入住 2 晚

2/10 糟糕

Juana

与家人出行
不满意：住宿条件和设施，清洁度
Strongly advise to not book here. Their customer service is terrible and Travelocity also is not helpful. Choose another site to book your vacation and NEVER book at Numa properties. Lucky for us, we travel frequently and can found different accommodations (nicer) quickly, but for those who do not travel internationally can be caught in a jam with no help.

4/10 很差

Thomas

与家人出行
满意：清洁度
不满意：住宿条件和设施
The air conditioning was essentially non working in both apartments I rented. We had very hot nights. Apartments were beautiful but very hot and stuff. I would advise against very strongly.
2023 年 7 月入住 3 晚

10/10 超赞

Flor A.

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Hotel room was excellent, very clean and 2 ACs for the size of the room. Stafg was very responsive and attenntive. Everything worked in the room.
2023 年 7 月入住 4 晚

4/10 很差

Hardeep

与家人及幼儿出行
满意：清洁度
Our reservation was changed to two 1 bedroom units from one 2 bedroom unit the day we were checking in which split up our family. One of the rooms could only be accessed thru the elevator door which was inconvenient and noisy. Positives were the location is great and the units were very clean.
2023 年 7 月入住 4 晚

6/10 一般

Chen

不满意：住宿条件和设施，清洁度
2023 年 6 月入住 3 晚

10/10 超赞

Teresa，Pompano beach

2023 年 6 月入住 8 晚

10/10 超赞

Leigh Ann

与家人出行
满意：客房舒适度，清洁度
Awesome place to stay in Rome
We had such a good experience here. Great communication at all times. Had a little trouble getting in at first. (turn the small dark knob that lights up after you enter your code - not the silver one) Apartment was spacious, clean and a great place to come back to after a hot day walking around the city. AC worked great. Beds were comfy and all other amenities were great. Loved the fact that we had 1.5 bathrooms. Our apt (205) also had a washer which was a plus. The configuration to get to our place was a little weird (take lift up and then stairs down, but we got used to it). Great location in the city and we felt very safe. Lots of other good amenities like lockers you could rent if needed etc.
2023 年 6 月入住 3 晚

8/10 还可以

SCOTT ANDREW

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Overall I had a good experience. Your customer service is spot on as far as replies and updates and trying to accommodate the customer. I will say I was disappointed that upon arrival was told my apartment would not be available. So, I don't know what I missed out on. However, the refund as compensation was a really nice touch as far as trying to make it right. I would say, as a new arrival, try to give a little more heads up. Other than that, again, the service was wonderful and the complex and apartment was clean, quite, comfortable and I would recommend you. Scott Mikus
2023 年 6 月入住 4 晚

4/10 很差

Maria Esperanza

2023 年 6 月入住 4 晚

8/10 还可以

Gabriel

与家人出行
满意：客房舒适度，清洁度
Very good location, 300 mts from Piaza Venezia. The only bad thing is that it’s very noisy.
2023 年 5 月入住 4 晚

8/10 还可以

Donka

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施
The location was great, but the fridge did not work properly and that was disappointing
2023 年 5 月入住 4 晚

10/10 超赞

Laurence

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Very noisy and a bit dark, but in a great location.
2023 年 5 月入住 7 晚

8/10 还可以

Nancy

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Customer service and communication is fabulous. The only reason I didn’t give a 5 is the elevator situation. Not every room has access to elevator and stairs are very narrow and windy.
2023 年 4 月入住 3 晚
numa Guest Experience Team 于 2023年05月14日 的回复
Dear Nancy,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

Billy

与家人出行
满意：客房舒适度，清洁度
Perfecta elección
Muy bien todo cerca, apartamento confortable, limpio, y buen servicio, bueno para los que no le gustan la bulla está un poco difícil ya que es una zona de muchos movimiento, los sonidos de la ambulancia y la a policía es frecuente, yo no tuve problema para mi Genial me ahorré mucho en trasporte.
2023 年 4 月入住 2 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Billy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 糟糕

David

与家人出行
不满意：客房舒适度
No hot water for showers. Stay away.
We went on a trip to Rome with the family. Our review of the hotel is consistent with other patrons… stay away. Pros: 1. Centrally located to the Coliseum, Trevi Fountain, and other historic sites. 2. Spacious interior with kitchen to accommodate a family. 3. There is a common washer/dryer area to help with laundry for extended vacations. Cons: 1. There is lack of adequate HOT water = 1 person can shower every 2 hours. Showers must be limited to 3 minutes or less. Yes, we had to time our showers. Don’t use the faucet if someone is showering. You won’t be able to shower unless you split it up between morning and nighttime. 2. The hotel is in an alley with no street facing entrance. The taxi driver was very hesitant to go down the alley. 3. Because it is in an alley, restaurant workers are smoking below you so you cannot open your windows for ventilation or cool air. 4. Because it is in an alley, trash and garbage is piled up at the entrance to the hotel 5. The apartment/hotel is a maze. No clear map of how to get around the complex. If there was a fire, we would all have died because the stairwell is difficult to find. 6. The worst part is that there is no front desk reception. Because of this, all communication is done through What’s App. They are not responsive to issues that may come up. They ignored our HOT water problem and insisted that HOT water replenishes in 30 minutes. They supposedly sent someone 2 days later and said everything is fine. It was not fixed.
2023 年 3 月入住 4 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear David,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns. Best regards,

10/10 超赞

Roy

与家人出行
满意：客房舒适度，清洁度
Clean
FABULOUSLY CLEAN
2023 年 4 月入住 2 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Roy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 一般

Marcos

与家人出行
满意：住宿条件和设施
不满意：清洁度
Good location, easy to walk around.
2023 年 3 月入住 7 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Marcos,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

Courtney

满意：清洁度、服务设施、住宿条件和设施
Good location
2023 年 3 月入住 1 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Courtney,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

Rachel

与家人出行
满意：客房舒适度，清洁度
Really loved this place!
I loved this stay. It was like a hotel without hassle. I liked that I could check in online before my trip and the checkout was super easy too. The location was perfect! Near all the sites but off on a quiet street. The beds were super comfortable and I really liked the space we had. Everything was just really easy. The only thing I didn't care for was the breakfast. It was very basic, down the street and we were all still hungry afterwards. After this experience, I'm definitely looking into their other properties!
2023 年 3 月入住 2 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Rachel ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

Raul

2023 年 2 月入住 3 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear Raul,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

karla

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Location was wonderfully closed to main attractions (pantheon/Trevi fountain/Altare della patria/Roman forum/colloseum/ circo maximo. Etc) all of those within walking distance, the room itself was big and awesome we had an elevator that took us right in front of the room door (the elevator button to go down is inside the room!! ) !! Pretty awesome!!!
2023 年 2 月入住 2 晚
numa Guest Experience Team 于 2023年04月23日 的回复
Dear karla,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 超赞

Anna

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was the perfect place for a family of four with kiddos. Right in the center of Rome, we were close to everything (within 10-15 minutues walking maximum). The hotel is lovely and full of character. Also, the use of whatsapp to send all information was a dream, such a great use of technology and a fantastic customer experience. I will reccomend to anyone visiting Rome.
2023 年 2 月入住 3 晚

10/10 超赞

Pamela

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Great location 15 minutes walk from everything and spotless!

10/10 超赞

Chinzorig

10/10 超赞

luisa

满意：客房舒适度，清洁度
2022 年 12 月入住 1 晚

10/10 超赞

Jesus

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Excellent location Excellent apartment with air conditioning, very clean and nice space. It had everything you need, kitchenette and washer and dryer. Customer service was also excellent.
2022 年 11 月入住 3 晚

10/10 超赞

Caglayan，Istanbul

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The location is amazing! It is in the middle of everything you want to see in Rome! We walked everywhere without difficulty. The room we got when we checked-in was good, the next day, they changed our room to a much bigger and a better one (2 1 with two bathrooms) because of a technical issue and we all loved the new one. For a family, I can't imagine a better place.
2022 年 11 月入住 4 晚

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Easy access through online check in. Very clean. Big apartment for Europe. Staff did not bother us during our stay. Close to everything.
2022 年 10 月入住 4 晚

6/10 一般

Robert，Toronto

满意：清洁度、服务设施、住宿条件和设施
2022 年 9 月入住 5 晚

10/10 超赞

Danilo

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Location was excellent, also staff is very proactive and fast answering any question or needs. Recommend.
2022 年 9 月入住 2 晚
Denis 于 2022年09月22日 的回复
Dear Danilo,We want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

8/10 还可以

Luca Melotto，East Lansing

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Excellent location and amenities. Very nice apartment. I dis not like two things: 1) they did not accommodate our multiple requests for early check in. We traveled for 24h across 9 time zones and had to wait for 5 hours in the heat outside to enter the apartment. Many guests arrived and checked in before us. 2) optional breakfast. We ordered breakfast, thinking that it would be offered in the property. But instead, it was in a close by restaurant, which defeated the purpose of convenience in the morning. This should be explained at the time when we had to choose during booking.
2022 年 8 月入住 9 晚
Denis 于 2022年09月22日 的回复
Dear Luca,We want to thank you for your feedback! We are sorry for the inconveniences you had experienced.It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

10/10 超赞

Vedran

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Gute Lage, fußläufig to Foro Romano, Piazza Venezia und Colosseum. Gute Busverbindung zu Termini.
2022 年 8 月入住 1 晚
Denis 于 2022年09月22日 的回复
Lieber Vedran, Wir bedanken uns für dein Feedback! Es freut uns sehr, dass Sie Ihre Zeit bei uns genossen haben. Wir wünschen Ihnen alles Gute für die Zukunft und freuen uns darauf, Sie schon bald wieder bei uns begrüßen zu dürfen!

10/10 超赞

Ahmed

与家人出行
满意：客房舒适度
Great location she nice family apt
Great location and facilities Would be great to have the image dusted and the A/C serviced and cleaned
2022 年 8 月入住 3 晚
Denis 于 2022年09月22日 的回复
Dear Ahmed,We want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!