A best hotel, and very good location.
P.S. only the toilet is not good, very poor. Can't flushed the toilet. And no handle at the bathtub when lying in water. I hope the hotel could improve this. Thanks.
Epic fail in all ways. I arrived very early at 9:00am and yes I know that check in is at 3pm but I offered to pay extra for an early check in. But they said I had to wait. So I waited upstairs then waited in the bar area and then in the lobby- the hotel was fairly empty- I did see a few others check in after me and they got access to their room before I did. I feel like that shouldn’t happen and if so that they then at least give me an update on my room status - I was traveling for over 20 hours.
Once I finally got into my room, the lights didn’t work. You could tell this room was used recently. The poor bellman ran up and down changing the keys 3 times to get the lights to work. Management called me and said they would figure it out. I fell asleep and woke up 3 hours later still with no electricity. I called down and they said they forgot. Once I hung up they finally switched the lights on. Unbelievable. You should also know that elevators are very very slow, and the front desk at check out is very very slow. And on top of it they tried to charge me over 100€ more than what I booked on Expedia. My rate was 308.18 € and at checkout they were charging me 429€. They were confused and not sure how to handle. I told them to figure it out and email me with the correct bill. Location is great, but inside the hotel is very noisy because the hallways are all marble and you can hear everything plus the doors slamming. The bellman and the gym were the only positive to this property.
Maria
10/10 超赞
MARIEANN
与配偶出行
2023年12月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Easy to walk to many things. Our favorite meals were less than a 10 minute walk. Taxi outside ready to take us wherever we needed to go. Breakfast was delicious. Rooftop over looks the city for a night quiet night. The staff very friendly.
MARIEANN
2023 年 12 月入住 3 晚
10/10 超赞
TAMMY
与配偶出行
2023年11月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was very nice. Rooms were very clean. Housekeeping did a great job in room daily. The gentlemen at concierge desk were extremely helpful. Mario was a bell boy and we loved him! Great place to stay and highly recommend.
TAMMY
2023 年 11 月入住 8 晚
8/10 还可以
Ross
与家人出行
2023年10月21日
满意:清洁度、员工和服务、服务设施
We arrived Friday evening and the staff were excellent you can’t fault them. We got upgraded to the top floor and deluxe suite but it turned out to be a disadvantage. Right above us was the rooftop bar and there was a movie event on. We went up and could swear to god that steven Spielberg was standing there. Anyway, got told we had to go back downstairs.
As for the room it was spacious for Rome just very noisy with the movie event on above us then outside our door led to the lifts from the rooftop so it got very noisy
The shower… imagine the scene in Elf where he’s trying to wash in the small showers and you get the idea
Can’t fault it other than that. Great staff, location is superb