The worst customer service check in. Rooms were supposed to be ready at 2 pm. At 3:20 they were still cleaning second one very slowly and did not apologize. This is a small hotel and there should be no problem getting this done on time.
TOILET OVERFLOWED in staff room in the night. I woke up to an inch of water on the floor by my bed. There was no one to help.--they leave the property. So the man in an adjacent room was able to turn it off and luckily he did not get electrocuted in the process.
I heard from no one as to this terrible experience. I DO NOT RECOMMEND staying here as you are isolated at night and ALONE if a problem comes up.
Alexandra
於 2024 年 5 月住了 1 晚
2/10 很差
Brittany
2024年4月23日
不滿:整潔度、職員與服務和住宿狀況
Brittany
於 2024 年 4 月住了 3 晚
8/10 不錯
Lawrence
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is pretty much as close as it gets to St. Peter's without living with the Pope himself at Casa Santa Marta. It's even closer than the Hotel Bramante which was recommended to me from a former Vatican insider, to give an idea of how close the Annex is to the entryway for Papal events. So advantageous is the location that my seats for Easter weekend were amazing.
The place is run by two young women who are serious about the business and have never hesitated to check in on me to make sure I had what I needed. I even got an appreciative Chocolate Easter Egg!
Bottomline is that it is really cool to stay inside a refurbished part of the ancient wall and lovely to be able to roll out of bed and roll into St Peter's with ease
The location is unbeatable, right in front (3 blocks) from the Vatican. Although the staff is rarely seen, they cleaned the room daily and were eager to please and help when present.