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关于杰克迪湖畔汽车旅馆的点评

3.5 out of 5
杰克迪湖畔汽车旅馆
5-7 Arnold Street, Ngongotaha, Rotorua

点评

7.4

还可以

10 分 - 超赞。16 条好评，共有 64 条点评" "
8 分 - 还可以。25 条好评，共有 64 条点评" "
6 分 - 一般。11 条好评，共有 64 条点评" "
4 分 - 很差。8 条好评，共有 64 条点评" "
2 分 - 糟糕。4 条好评，共有 64 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

7.4/10

服务设施

7.0/10

住宿条件和设施

6.8/10

环保

点评

2/10 糟糕

Jon

2023 年 11 月入住 1 晚

8/10 还可以

Richard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The property was older and was only up to date in the kitchen and bathroom. The surrounding area was somewhat messy and hadn’t been cleaned in a while. There were no services provided aside of clean towels. The laundry area was very messy.
2023 年 10 月入住 5 晚

8/10 还可以

FHT

2022 年 9 月入住 1 晚
Ken 于 2022年10月4日 的回复
Thank you for your staying. We love to see you in the future.

8/10 还可以

Gabe

满意：员工和服务，清洁度
2022 年 9 月入住 1 晚

10/10 超赞

Shree

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property manager is very good, frindly and cooperative. Guding us on the best places to view around.
2022 年 4 月入住 2 晚

4/10 很差

Adam

商务旅客
不满意：员工和服务
More of a fishing cabin than motel.
Check in was a nightmare no one there when I arrived so waited about 10min. A guy walks past and told me someone was coming while the guy stood 20 mtrs away chatting to a mate about his car for another 10 min. Finally someone came out to help and was apologetic about him. So I assume this was a once off issue. Not somewhere I would ever stay again but it was the last available place at its price in town. Shower is very tight and everything is a little old and worn out. I had to call reception to get them to turn off a high pitched beeping sound outside the room which would keep you awake all night if I didn’t complain. On the plus side excellent room heating and electric blanket on the bed. Would be great if you were there for a fishing holiday with the boys as lake is right over the road.
2021 年 6 月入住 1 晚
Ken 于 2021年06月15日 的回复
Thank you for choosing a homeless free Motel. You are very lucky there is no homeless around your rooms my guest. The bee from the camera is alert sound once capture any moving objects. It will be off at 10pm.

8/10 还可以

Ni

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Over all good
Nice simple place to stay, friendly staff, good for families
2020 年 12 月入住 4 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Pretty location on the lake, but the property was very tired and run down.
2021 年 5 月入住 1 晚

8/10 还可以

Tim

与家人出行
满意：员工和服务，清洁度
Lake front
Awesome spot right on the lakefront. Boat was very accommodating
2021 年 1 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The check in process was simple and easy and we were fortunate to be able to check in early at no extra cost. Great location on lakeside that obviously comes with good views. The room and its facilities are out of date but fit purpose. However, the shower is very tight. Overall, we enjoyed our stay as it provided us with what we needed for our over night visit.
2020 年 10 月入住 1 晚

6/10 一般

真实旅客

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：服务设施
lovely view of lake and nice and quiet location. motel is clean and we can see that there has been some work done on the facility, however it does need some updating. towels were changed which was great. overall a pleasant stay.
2020 年 7 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚
Ken 于 2020年02月6日 的回复
Thank you for your feedback. Have a nice trip.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 5 晚
Ken 于 2020年02月6日 的回复
Thank you for your feedback. Have a nice trip.

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful lake front property. Units were clean and tidy
2019 年 11 月入住 1 晚
Jack 于 2019年11月17日 的回复
Thank you for your feedback. We will keep it up.

4/10 很差

真实旅客

与配偶出行
满意：清洁度
The room was not ready on arrival at 4pm. Had to wait for the room to get cleaned and serviced so late for a party. The bathroom area has been updated but still a bit shabby in the furniture. The position of the motel is great as right across from the lake.
2019 年 11 月入住 1 晚
Jack 于 2019年11月21日 的回复
Sorry about the lake check in, we have sick staff on your check in day. We are sorry about that.

8/10 还可以

cindy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice place on the lake , sufficient floor space with accommodations for cooking
2019 年 11 月入住 2 晚
Jack 于 2019年11月17日 的回复
Thank you for your feedback.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, great service. :)
2019 年 10 月入住 1 晚
Ken 于 2019年10月15日 的回复
Thank you for choosing us.

6/10 一般

真实旅客

2019 年 9 月入住 1 晚
Ken 于 2019年10月15日 的回复
Thank you for choosing us.

8/10 还可以

Tiare

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Thank you for a great overnight stay, made the trip so much better, stress free and relaxing after a long day traveling in the vehicle.
2019 年 8 月入住 1 晚
Ken 于 2019年10月15日 的回复
Thank you for choosing us.

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Unit 8 has pleasing lake view from the breakfast table. Very small cooking element on table top stove, does not suit the size of the cooking frypan. would like to a current telephone directory available for use with our own phones.
2019 年 4 月入住 3 晚
Ken 于 2019年06月26日 的回复
Thank you for your staying.

10/10 超赞

Sharon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Service and room lovely. Fully stocked kitchen with utensils. Weather hindered our trip but all sorts of water sport equipment available as well as laundry. In right weather this place would have been amazing. Beds comfy and shower hot.
2019 年 4 月入住 1 晚
Ken 于 2019年05月18日 的回复
Thank you for your feedback. Welcome back.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 4 月入住 1 晚
ken 于 2019年04月30日 的回复
Thank you for your feedback. Wish you have a nice stay with us.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very quiet and private. Clean, neat and tidy. Staff was friendly and helpful.
2019 年 3 月入住 1 晚
KEN 于 2019年04月30日 的回复
Thank you for your staying. Have a nice day.@

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The view of the lake was beautiful. Staff was friendly, inviting and gave great advice for newcomers to the area. Unit had everything we needed for our stay. Shower was too strong and needs adjustment
2019 年 2 月入住 4 晚
Kai 于 2019年04月30日 的回复
Thank you for your staying. I have adjusted the shower. Thank you.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚
KEN 于 2019年04月30日 的回复
Thank you for your support. Have a nice day.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely views, quiet and comfortable. A good place to spend the night.
2019 年 1 月入住 1 晚
Ken 于 2019年03月3日 的回复
The operator: thank you for your feedback. Welcome back!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Right across the road from the lake. Nice & quiet. Nice spacious room with all the amenities.
2019 年 1 月入住 2 晚
Kai 于 2019年01月15日 的回复
General manager: Thank you for your feedback. We will continually provide excellent service to all guests.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Lovely setting right opposite the lake. Very attentive owner. Clean room and comfy bed. We booked here because it is pet friendly but it is worth bearing in mind that you aren’t allowed to leave your pet in the room unattended at any time so it didn’t work out as pet friendly as we expected. Also we were charged an extra $20 per night for the dog which was never mentioned at booking.
2019 年 1 月入住 2 晚
Kai 于 2019年01月8日 的回复
Thank you for your staying.Yes, we will charge your pets if they stayed in the rooms. Thank you for your cooperation.

4/10 很差

真实旅客

满意：员工和服务
Well is definitely not a 4.5 star accommodations. We would not return to this place. Very out of way of everything. Rooms very outdated and has an odour. Small shower.
2018 年 12 月入住 2 晚
Ken 于 2018年12月30日 的回复
Thank you for your comments.

8/10 还可以

真实旅客

2018 年 12 月入住 3 晚
Ken 于 2018年12月27日 的回复
Thank you for staying with us. We wish you Happy New Year.

6/10 一般

Antoine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Expensive for the remote location. But the room was big and the manager helpful
2018 年 12 月入住 2 晚
Ken 于 2018年12月27日 的回复
Thank you for your comments. I wish you have a very Happy New Year.

8/10 还可以

TONY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Alright place forovernight stay.
Alright place forovernight stay.
2018 年 11 月入住 1 晚
Ken 于 2018年12月12日 的回复
Thank you for your feedback.

8/10 还可以

Thomas

满意：员工和服务，清洁度
Einfache Unterkunft, aber OK
Einfach, aber schnell und freundlich!
2018 年 11 月入住 1 晚
Kai 于 2018年11月27日 的回复
Thank you for your feedback.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great host. Great view. Quiet out of the way place, just how I like it.
2018 年 8 月入住 1 晚
Ken 于 2018年08月26日 的回复
Thank you. We will keep it up.

6/10 一般

真实旅客

满意：员工和服务，清洁度
Full kitchen, clean, nice staff. On the lake. Trampoline for the kids. I don't want to write anymore but Expedia won't let me submit this review without writing more words.
2018 年 7 月入住 2 晚
Ken 于 2018年07月25日 的回复
Thank you for your comment.

10/10 超赞

J L

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly, helpful manager. Lovely setting and lake view. Really enjoyed our family stay. Was our second stay there and we hope to come back again.
2018 年 5 月入住 2 晚
Ken 于 2019年01月25日 的回复
Thank you for your comment. We will keep it up.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Shady owner
Initially friendly enough but rooms are terribly old with lots of mold. Owner initially said dog policy was on the website but there is no dog policy. Hotel should not be advertised as "dog friendly" if it is not.He became very petulant and was standing around outside of our room the entire week to make sure that the dog wasn't doing anything in the room like sitting on furniture. Every time I came out he was standing outside our room. I have had my dog for 9 years and he has never had an accident or destroyed property. then he charges me $100 at the end even though nothing was on the internet. I have no problem getting charged extra for the dog however if he keeps saying that it is on his website in there is nothing on his website, than that is called lying. He was really arbitrary about the charges and kept changing it. All around awful experience and gross room.
2018 年 5 月入住 8 晚
Ken 于 2018年07月25日 的回复
Please check your Booking confirmation letter. Extra service extra fee. Please understand our business.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
Nice spot. Clean and comfortable
Very happy to have stayed there and would happily go back. Easy to find
2018 年 4 月入住 1 晚
Kai 于 2018年05月28日 的回复
Thank you for staying with us. I look forward to seeing you again. Welcome back. Our organic vegetable is available for your visit.

8/10 还可以

Shane，Melbourne, Victoria, Australia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
By the lake
Nice quiet motel away from the hustle of Rotorua, and next to the lake. Comfy room and good amenities.
2018 年 3 月入住 1 晚

6/10 一般

Mei

满意：员工和服务
不满意：清洁度
2018 年 2 月入住 1 晚

4/10 很差

真实旅客

满意：客房舒适度
不满意：员工和服务
Not in Rotorua
This place is 10km out of town. It has a similar name to "Jack & Di's Lakeview" which is located right in the town centre of Rotorua. I will call it a deceptive conduct by having such a similar name to another operator when you are located 10km out of town and located in Ngongotaha. This is no longer in Rotorua. Especially in a small town like Rotorua, 10km makes a big different, it should not be listed as in Rotorua. If I have known the location I would not have booked in the first place. Having said that, the interior is very specious and has been renovated recently. There's not much facilities at the place except for a laundry room and a garden. Exterior is very dated, belongs in the 60s or 70s.
Ken 于 2018年08月26日 的回复
The Lake ROTORUA right in front of you. I have not idea about your comment. Please look up dictionary for LAKFRONT, and Google map location first before you booked your room.

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Host was great but room wasn't upto standard of cleanliness .
2017 年 11 月入住 1 晚

10/10 超赞

A，chiangmai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
owner is very friendly
very good location in front of the lake nice room nice view owner Mr.Ken is the best i would recommend here
2017 年 11 月入住 1 晚

4/10 很差

TonyL，Coffs Harbour, Australia

不满意：住宿条件和设施，清洁度
Close to Lake
To say it's tired is mild, verging towards run down. Jack & Di's by name only. A friendly Twianese owner/manager. It just needs attention. Low budget overnight stay if you get stuck or a couple of guys fishing stay.
2017 年 10 月入住 3 晚

6/10 一般

Ray，Cambridge

满意：客房舒适度
不满意：住宿条件和设施
Really disappointed
I previously stayed here 10 years ago and it was fantastic! Now it's run down and needs renovating again! I was disappointed it had not been kept in the same condition.
2017 年 8 月入住 1 晚

6/10 一般

Raymond，auckland

满意：员工和服务
Nice view
The hotel is just beside the lake, good view but bad weather.
2017 年 8 月入住 1 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Location
Ken, the manager was very friendly and helpful. Rooms were clean and functional. Location was outstanding, right on the lake. We will stay again when we return. Thx!
2017 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Only stayed for 2 nights, but it was lovely. Great views of the lake just across the road.
2017 年 7 月入住 2 晚

4/10 很差

EB，Japan

不满意：员工和服务、住宿条件和设施、客房舒适度
お勧めできません
2時過ぎにチェックインしようとしたが、事務所の電気はついていたが鍵がかかっていて、呼び鈴を鳴らしても応答なし。ふたたび４時過ぎに事務所を訪ねたが鍵がかかっていて応答なし。困っていて事務所の周りを回っていたら事務所の右横の小さなかごのなかに部屋のカギと手紙が入っていました。事務所の正面に手紙をはっていてくれたらもっと早く部屋に入れたと思います。非常に不親切です。オフシーズンのため滞在客は我が家だけで、事務所はほとんど開いていません。朝９時過ぎにホテルの関係者らしき人が事務所をあけましたが、常駐はしていません。サービス精神がありませんね。

8/10 还可以

Joyce

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Okay stay
It was a okay stay for 2 nights especially if you plan to do fly fishing on the lake or if you are seeing attraction nearby like Argodome, Skyline, Rainbow Springs...etc. It is motel quality but it was clean and kids loved the trampoline at the backyard to bounce in it many times. Other parts of backyard seems to be run down with broken little mini golf and BBQ. We had free kayak as we stayed for 2 nights but cold to use it in the lake for us. Self serve laundry is a bit high at $6 with a very small capacity per load and the clothes are still semi wet after paying the dryer to go a cycle.