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关于罗托鲁瓦丽晶酒店的点评

4.5 out of 5
罗托鲁瓦丽晶酒店
1191 Pukaki St, Rotorua

点评

9.2

非常棒

10 分 - 超赞。575 条好评，共有 820 条点评" "
8 分 - 还可以。179 条好评，共有 820 条点评" "
6 分 - 一般。48 条好评，共有 820 条点评" "
4 分 - 很差。15 条好评，共有 820 条点评" "
2 分 - 糟糕。3 条好评，共有 820 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

SHIH HAO

与家人出行
2021 年 7 月入住 1 晚
Beula Somers 于 2021年08月5日 的回复
Kia Ora Shih Hao, Thank you for taking the time out to rate your stay with us. Warm regards, Beula Somers, Front Office Manager.

8/10 还可以

Kai

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
总体感觉不错，位置很好，房间足够宽敞，比较适合带小孩的家庭。 自住早餐品种较少
2021 年 4 月入住 2 晚
Christine 于 2021年05月26日 的回复
Kia ora Kai, Thanks for your great rating. It's great to see you found the overall feeling and location good with a spacious rooms. I note your comment regarding the buffet breakfast and will look into making changes there. We hope you enjoyed the rest of your travels in New Zealand. Warm regards, Christine McDonald, Hotel Manager

10/10 超赞

Hellen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place！
2020 年 11 月入住 1 晚
Christine 于 2020年11月23日 的回复
Thanks Hellen. See you again soon! Warm regards, Christine McDonald, Hotel Manager

10/10 超赞

Wenyi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
Christine 于 2019年06月16日 的回复
Kia ora Wenyi, Thank yo for your great rating. Warm regards Christine McDonald Hotel Manager

10/10 超赞

Tracy

满意：员工和服务、住宿条件和设施、客房舒适度
舒適度不錯，細節待加強
大致上都不錯，但housekeeping細節部分有待加強，浴室的通風口灰塵（第二天清理了），陽台戶外傢俱和角落許多蜘蛛網等等。另外就是華人櫃檯人員在客人以英文問問題和說話（並不是彆腳英文）時，直接打斷要客人說中文，讓人覺得不禮貌
2018 年 12 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 1 晚

10/10 超赞

Qifeng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay. only the breakfast was expensive
2018 年 9 月入住 1 晚

8/10 还可以

Ho，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice boutique hotel with nice deco
1. The interior design is nice 2. Good location 3. The bed is too short, I am 6ft tall, the bed is not even long enough for me. The bed is extra small too 4. hair was found in showering area and on wall when we check in
2017 年 7 月入住 2 晚

4/10 很差

may lan amy

不满意：员工和服务、住宿条件和设施、客房舒适度
不建議的酒店
房間的隔音差，我們住的房間不論任何時間也有輕微機械聲，每隔十分鐘左右就有一分鐘是這樣。 我們第一天入住的房間很熱，冷氣空調很差，要到午夜十二時室外溫度下降才好些。 泳池很細小，只宜小童嬉水。

8/10 还可以

Shu-Pin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly reception staff.

10/10 超赞

WAN NA

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Apartment is different from the photos of hotels.com. A bit disappointed, but still good enough.

10/10 超赞

py

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Comfortable beds, spacious bathrooms, cozy design, execellent staff and many good restaurants nearby. Highly recommended.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
質感優越
服務佳

8/10 还可以

Andre

满意：员工和服务，清洁度
No longer have much onsite parking but otherwise a lovely property.
2024 年 4 月入住 1 晚

6/10 一般

Debra

与配偶出行
满意：服务设施，员工和服务
Was expecting to love this place based on some of its previous reviews but just didn't. Room was hot and stuffy and you couldn't leave the windows open due to seasonal flies (this per hotel) and yet the ac was very poor. Restaurant was also a let down - with all their awards I was expecting something special but just wasn't.
2024 年 3 月入住 2 晚

10/10 超赞

Supapat

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice and modern walkable to stores and foods Very centralized Strongly recommended
2024 年 3 月入住 1 晚

10/10 超赞

Ronghai

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room is very spacious. Only complaint is the noise from nearby restaurants but it stops at midnight.
2024 年 2 月入住 1 晚

8/10 还可以

Ashok

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is in a good location with a lot of restaurants close by. The property is safe and staff is very helpful. Rooms are of decent size and very clean. The breakfast is decent. Wifi is a little temperamental.
2024 年 2 月入住 3 晚

10/10 超赞

Xiaomeng

满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚

10/10 超赞

Santhanam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Courteous, helpful and friendlt staff. Particularly Vivian was pleasant and eager to help people with a smile. Good value and outstanding location.
2024 年 2 月入住 1 晚

10/10 超赞

Sonata

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location, attentive and helpful staff, clean. Reception/lobby and rooms give a sense of luxury. Overall, a pleasant experience.
2024 年 2 月入住 1 晚

8/10 还可以

Robin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location
2024 年 2 月入住 1 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I loved this place, very comfortable, big rooms, amazing pool, the best staff, super safe!
2024 年 1 月入住 2 晚

10/10 超赞

sheryl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are elegant and spacious, very comfortable bed, great amenities, staff are warm and helpful. Very good breakfast menu. Right next to Eat Street for convenient dining outside the hotel restaurant.
2024 年 2 月入住 2 晚

8/10 还可以

KATHERINE

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff friendly and helpful. Very walkable.
2024 年 2 月入住 2 晚

10/10 超赞

Chris

与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Clean, cozy overall a great place. If you are driving parking is limited
2024 年 2 月入住 2 晚

10/10 超赞

curtis

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was great! Clean and comfortable!
2024 年 1 月入住 2 晚

10/10 超赞

Hemant

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location and updated hotel in Rotorua
Nicely updated hotel with comfortable rooms and a fantastic location near "Eat Street" where you can find any kind of cuisine you are in the mood for. There is plenty of parking on the premises and on the street since you will have a car to visit the geothermal sights in the area.
2024 年 1 月入住 1 晚

10/10 超赞

Demelza

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2024 年 1 月入住 1 晚

6/10 一般

Nigel

满意：清洁度
不满意：员工和服务
Middle of the road
Staff checked us in Staff checked us out Rooms look great Excellent location The guy who took our bags to our room was the only redeemable person in the whole place. Noisy and being near the stairs meant people hung out chatting by our room - 6.15 am !!! Room was clean Did I say that? One coffee sachet for a room with two people!!! Just being picky now as it had a cafetière which is pretty good. Do reserve a table at Poco, an excellent tapas place in town Just ok but probably good deal for the money
2024 年 1 月入住 1 晚
Hotel Manager 于 2024年02月8日 的回复
Kia ora Nigel,Thank you for your feedback. We will ensure the Team are made aware and to ensure any noise disturbance's are taken care of.Regards,MikeHotel Manager

4/10 很差

Kevin

不满意：住宿条件和设施，清洁度
2024 年 1 月入住 2 晚
Hotel Manager 于 2024年02月8日 的回复
Kia ora Kevin,Thank you for your rating. Please contact the Hotel directly should you wish to elaborate on this.Regards,Mike

10/10 超赞

Shigeki

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Inok

2024 年 1 月入住 1 晚

6/10 一般

David

与配偶出行
满意：清洁度
不满意：住宿条件和设施，服务设施
This would be a normal 3 Star hotel (think Springhill, Garden Inn, but no gym and smaller). But there is no world that this is a 5 Star hotel. There are no special amenities, breakfast is ehh and extra, somewhat noisy halls, and outside of check in, we did not receive any service. The person who checked us in was polite, but that was it. The bathrooms are small, 1 small window in a corner of the small room. Again, it is not a bad hotel, but it is a bad “5 Star” hotel. There are better options, and this should really be re-rated To somehow be rated a 5 Star hotel (like a Waldorf, Ritz, etc) is inane. There was not enough hotel parking, there is no valet. And we were told we would have to park on the street and then move my 9 am to avoid ticketing
2024 年 1 月入住 3 晚
Hotel Manager 于 2024年02月8日 的回复
Kia ora David,Thank you for your review. We have a NZ Qualmark Rating of 4.5 Stars for Boutique Hotels. We appreciate your feedback and wish you well for the rest of your travels.Regards,Hotel Manager

10/10 超赞

BELINDA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was spacious, neat & tidy. Well situated around shops and dining .

10/10 超赞

Karthikeyan

与家人及幼儿出行
满意：服务设施
Awesome place
2023 年 12 月入住 1 晚

4/10 很差

HIROSHI

与家人出行
不满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月15日 的回复
Kia Ora Hiroshi,Thank you for your review. Please contact the Hotel if you wish with any further information regarding your Rating.Regards,MikeHotel Manager

2/10 糟糕

Carsten Lemann

2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月15日 的回复
Kia Ora Carsten,Thank you for your review. Please contact the Hotel if you wish with any further information regarding your Rating.Regards,MikeHotel Manager

8/10 还可以

Herbin

满意：清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

Jean-Noel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
It’s got a very good location Friendly staff Parking was easy Felt like a very safe area
2023 年 12 月入住 2 晚

10/10 超赞

Steve

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you travel to Rotorua (and you should go to Rotorua), this is THE HOTEL to stay in. The rooms are large, beautifully decorated and clean. I cannot say enough about the staff. They were helpful, intuitive, energetic, and kind. The pool is like a beautiful oasis and the mineral pool is a perfect way to soak your stress away. YES! Two pools!! The restaurant on site is beautiful. Parking is available. They are a short walk to the Government Gardens, the gorgeous lakefront, and you can't get much closer to Eat Street. This hotel is a true gem.

6/10 一般

Ellen

满意：员工和服务
Average stay
We were looking forward to our stay but it was a bit of a disappointment. We booked a boutique suite and were given a room right next to construction site with concrete cutting going on and dust flying about. The room was ok, a bit damp and dark, the best thing was the bathroom with a lovely tub. The bed was quite small. The staff were friendly and helpful. Location is good, close to everything.
2023 年 12 月入住 1 晚

10/10 超赞

TOMOKO

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
レストランが近くにたくさんあるのでとても便利です。 治安がいいので安心して散歩を楽しむことができました。
2023 年 11 月入住 1 晚

10/10 超赞

Angeline

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The best hotel in Rotorua
Very modern and clean hotel/apartment fit for Kings and Queens. We stayed a 2-bedrm apartment. Centrally located in Rotorau, just 1 min walk to Eat Streat, super convenient.
2023 年 11 月入住 2 晚
MD 于 2024年01月9日 的回复
Dear Angeline, thank you for your kind words, we are delighted that you enjoyed your stay with us.

6/10 一般

SUNG WAI WILSON

2023 年 11 月入住 1 晚

10/10 超赞

Cheng

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right beside Eat Street, walkable to the park along Rotorua lake.
2023 年 11 月入住 2 晚

8/10 还可以

Anne

满意：住宿条件和设施，员工和服务
Walkable, lots of restaurants nearby and a very cool one at that called Eat Streats. Also a big, beautiful kids park walking distance next to the lake. Parking was very tight.

10/10 超赞

Carl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
Clean, comfortable room close to shops and dining
2023 年 10 月入住 1 晚

8/10 还可以

Heinz

满意：清洁度、员工和服务、住宿条件和设施
Very good and clean; perfectly located
2023 年 10 月入住 1 晚

8/10 还可以

Heinz

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice Hotel; clean and calm; located centrally
2023 年 10 月入住 2 晚