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关于罗托鲁瓦托斯卡纳别墅的点评

4 out of 5
罗托鲁瓦托斯卡纳别墅
280 Fenton St, Rotorua

点评

8.6

超赞

10 分 - 超赞。229 条好评，共有 456 条点评" "
8 分 - 还可以。171 条好评，共有 456 条点评" "
6 分 - 一般。39 条好评，共有 456 条点评" "
4 分 - 很差。12 条好评，共有 456 条点评" "
2 分 - 糟糕。5 条好评，共有 456 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.6/10

住宿条件和设施

点评

6/10 一般

Wai Tat

满意：住宿条件和设施，清洁度
不满意：员工和服务
歧視問題嚴重的酒店，如果是華人不建議入住
於當地下午15:00進行checkin動作，checkin 時態度非常惡劣，但我們checkin後有另外一個白人也需要checkin 態度完全不同，之後提出最少兩次不需要房間清潔服務，也還是一樣有清潔，故此他們沒有認真了解客人需要 但也有推薦的地方，於酒店外有一個燒烤爐提供，可以到超市購買東西自己煮 而有線上網速度非常快
2019 年 10 月入住 4 晚
JC 于 2019年10月16日 的回复
Thank you

10/10 超赞

Yun Chieh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 1 晚

8/10 还可以

Musha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 1 晚

6/10 一般

真实旅客

不满意：员工和服务
Rude staff member
The morning of check-out at around 10.25, we got a loud knock on the door. Unbeknown to us, it was a 10am check-out. If the man had been polite and asked us to leave, I would not have a problem, but for my girlfriend to open the door, having a man angrily pointing at his watch saying “10 o’clock check-out, time to go”, this was unacceptable. If it wasn’t for that very rude staff member, I would probably recommend this hotel, as it wasn’t bad but there certainly needs to be some reprimanding or/and some staff training before I would go back
2018 年 4 月入住 1 晚
Judith 于 2018年05月9日 的回复
Thankyou for your review..unfortunately when the whole place is full and we have more people waiting for their units, we do need guests to checkout on time. The housekeeping staff need to have rooms cleaned by 2pm ready for the next guest. If he did provide an irate way of "checkout" apologies. 10.45am is considered late. Thank you again for the feedback-

8/10 还可以

yu ying，Friends from China

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Nice

6/10 一般

真实旅客

不满意：客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

LUMING，Beijing

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
还不错！
还不错！

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good location nice staff room was nice and clean Great spa bath
2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was an ok place - the pool was definitely a disappointment just from the size and location - right beside the street - works well if you don’t want it used! It didn’t tempt us!
2020 年 3 月入住 2 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
Tuscany was poor - no air conditioning therefore much outside noise due to having to leave the window open, saggy hide-a-bed, slow Internet. The owners transferred us to their sister property, Emerald Spa, and it had everything Tuscany did not.
2020 年 2 月入住 3 晚
jm 于 2020年03月12日 的回复
thank you for your feedback

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚
jm 于 2020年03月12日 的回复
thank you for your feedback

8/10 还可以

MARCUS

商务旅客
满意：员工和服务、住宿条件和设施、客房舒适度
tay at Tuscany Villas
Comfortable stay although fan didn't work, which was promptly replaced. New fan made lots of noise but didn't move a lot of air Lots of hair on the floor in the bathroom, which was a bit off putting. Otherwise okay
2020 年 2 月入住 1 晚
jm 于 2020年03月12日 的回复
thank you for your feedback

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 2 晚
jm 于 2020年02月24日 的回复
thank you for your feedback

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Convenient location and fairly clean rooms. Lack of AC is a bit inconvenient during hot days.
2020 年 2 月入住 2 晚
jm 于 2020年02月19日 的回复
thank you

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were delightful, room was good, really enjoyed the spa bath. Only thing that bothered us slightly was no aircon in room, ceiling fan didnt really help much in the heat. Overall pretty clean although we did note a fair bit of mold under the rim of toilet. Good location an pretty quiet. We would be happy to return again.
2020 年 2 月入住 1 晚
jm 于 2020年02月19日 的回复
thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 5 晚
jm 于 2020年02月14日 的回复
thank you so much for your feedback

6/10 一般

真实旅客

商务旅客
Only thing tuscan is the heat!!
Wasnt the warmest welcome as they hadn't got my details printed off and once they had there were no niceties or info given about the place. Room was very hot and there was no air con. Ceiling Fan and free standing fan dud nothing but create noise and it was hard to sleep. If I opened the windows the loud TV from the room across from me (who had doors and windows open) was very annoying plus lots of flies came in and there was no fly spray. Great that there was sky TV but the TV kept turning off or losing signal. Had to turn the box and and off to get it back on. The room was large and had a good layout, but the kitchen wasn't equipped with a salad bowl or large glasses like most motels who advertise kitchenettes. Good proximity to 2 supermarkets if you are looking to self cater. The Gym room is a box and again no air con. Not really a gym, more a room with a treadmill an old bike and silly ab circle Pro. U Could only have 2 people max in there. Wouldn't say I'd stay again.
2020 年 1 月入住 1 晚
jm 于 2020年01月31日 的回复
thank you

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
beautiful quiet motel and across the road is urbano restaurant, the best food ive eaten ever
2020 年 1 月入住 1 晚
jm 于 2020年01月29日 的回复
😊thanks

4/10 很差

真实旅客

不满意：客房舒适度，员工和服务
Bit tired and shabby. Staff seemed disinterested
2020 年 1 月入住 2 晚
jm 于 2020年01月29日 的回复
thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 1 晚
jm 于 2020年01月21日 的回复
😊

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very comfortable and walking distance to the City Centre.
2020 年 1 月入住 2 晚
jm 于 2020年01月21日 的回复
😊

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location clean and tidy good parking hgood beds and sheets
2020 年 1 月入住 1 晚
jm 于 2020年01月21日 的回复
😊

10/10 超赞

真实旅客

2019 年 12 月入住 3 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 2 晚

4/10 很差

真实旅客

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The room seemed only half groomed if that. We didn't;t realise till late at night that the bed was missing sheets and pillowcases. There were no towels and the coffee was not stocked up from the last guests. On top of that the plunger still had the lasts persons coffee in but put back on the shelf - eeeew.
2020 年 1 月入住 2 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I appreciated having the small kitchen and separate room. We stayed over Christmas and this was important as there were limited restaurants open during that time.
2019 年 12 月入住 3 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

8/10 还可以

Tobias，Zürich

与配偶出行
满意：清洁度、员工和服务、服务设施
Super Standort zum Reisen. Duschstrahl war ungenügend, kein Wasserdruck vorhanden. Whirlpool konnte nicht gestartet werden.
2020 年 1 月入住 2 晚
jm 于 2020年01月8日 的回复
Thank you

8/10 还可以

Bob

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is excellent except no air conditioner. There are celling fan and floor fan, take a little time to sleep.
2020 年 1 月入住 1 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

4/10 很差

真实旅客

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
The room was tired and needed maintenance. The bathroom had only one plug, cracks in the toilet cistern and holes that were filled in the wall werent finished. The extraction didnt work so the steam filled the room. Beds werent made just tidied, dust in all the tables, no drawers for clothes and only 2 coat hangers in an open cupboard. Condensation on the windows in the morning was really bad as no air conditioning.
2019 年 12 月入住 3 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
2019 年 12 月入住 3 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
jm 于 2020年01月8日 的回复
thank you

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Was comfy apart from a few things, being the spa did not work but still had a relaxing soak and the 2nd there was a lot of hair around the place (fridge, bathroom and on the sheets)... Staff are very friendly...
2019 年 12 月入住 1 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good nice unit for the price. Staff friendly anf helpful
2019 年 12 月入住 1 晚
jm 于 2020年01月8日 的回复
thank you for your feedback

8/10 还可以

Gill

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Touring NZ
We very much enjoyed our 2 night stay here in Hamilton. Good location for a walk into town. Comfortable bed, nice roomy bathroom and compact but useful kitchen. We walked to the Hamilton Gardens along the river (3km) which was very pleasant and the gardens tranquil and a great spot for lunch over looking the lake. Caught the bus back to the central transport station.
2019 年 12 月入住 2 晚
jm 于 2020年01月8日 的回复
thank you we are glad you enjoyed your stay with us,

8/10 还可以

真实旅客

2019 年 12 月入住 1 晚
jm 于 2020年01月8日 的回复
thank you

6/10 一般

真实旅客

与配偶出行
满意：清洁度
The pictures of this property made it seem like it was not just a motel with zero land around it. It is a basic motel with nothing but a parking lot like many others in this area.
2019 年 11 月入住 3 晚
JC 于 2019年11月24日 的回复
Thank you for your review-land is an asset we would all like to have with our properties. However Rotorua is well appointed with motels, not alot have land available for children to play on.-Judith

8/10 还可以

真实旅客

团体旅客
满意：员工和服务
Great firm beds and appointed well, however not to the standard of the Paihia waterfront apartments - Heritage Collection. The shower door leaked water all over the floor, very small kitchenette, Frig quite loud and vibrating during the night as in same room as bed.
2019 年 11 月入住 2 晚
JC 于 2019年11月26日 的回复
Cheers for the review-

8/10 还可以

Kate，Auckland

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A basic but thoroughly pleasant place to stay - great value and good location.
2019 年 11 月入住 1 晚
JC 于 2019年11月19日 的回复
Thank you very much for the review

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was great to have a spa bath located inside the unit.
2019 年 11 月入住 1 晚
JC 于 2019年11月19日 的回复
thank you and yes agree entirely

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect for a night or two. cosy, easy access, everything you would need. The staff at reception were a pleasure to deal with (any where that gives you a couple of biscuits for a cup of tea upon arrival is a winner for me)
2019 年 11 月入住 1 晚
JC 于 2019年11月19日 的回复
and for me too- thank you for the kind review

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location , reception was quick and easy check in
2019 年 11 月入住 1 晚
JC 于 2019年11月19日 的回复
And thats how we try to deliver. The guest arrives, they dont want to wait in line. Appreciate your feedback

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reception staff very friendly. Knowledge of local attractions.
2019 年 10 月入住 2 晚
JC 于 2019年11月19日 的回复
Thank you for the feedback

8/10 还可以

Bryce

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
JC 于 2019年10月26日 的回复
Thank you so much

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff. Really helpful & informative. Great location.
2019 年 10 月入住 3 晚
JC 于 2019年10月26日 的回复
Thank alot for your feedback-Judith

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
Comfortable room, had everything we needed. Thought the shower cubical could do with an update, looking worn and tired.
2019 年 10 月入住 1 晚
JC 于 2019年10月17日 的回复
Thank you for the review-I will take this on board and check the shower out

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 1 晚
JC 于 2019年10月16日 的回复
Thank you very much

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spa bath a welcomed feature of these spacious mini apartments
2019 年 9 月入住 2 晚
jc 于 2019年10月3日 的回复
Thank you spa bath is welcome feature anytime, Thank you so much-Judith

2/10 糟糕

真实旅客

2019 年 9 月入住 1 晚
JC 于 2019年10月16日 的回复
Thank you

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service, friendly hosts, clean, close to city centre. Our favorite motel.
2019 年 9 月入住 1 晚
JC 于 2019年09月29日 的回复
wow thank you so much-Judith