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关于拉塞尔维尔 I-40 凯艺酒店的点评

2.5 out of 5
拉塞尔维尔 I-40 凯艺酒店
3019 E Parkway Dr, Russellville, AR

点评

8.0

很好

10 分 - 超赞。82 条好评,共有 201 条点评" "
8 分 - 还可以。62 条好评,共有 201 条点评" "
6 分 - 一般。38 条好评,共有 201 条点评" "
4 分 - 很差。10 条好评,共有 201 条点评" "
2 分 - 糟糕。9 条好评,共有 201 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.2/10

环保

点评

6/10 一般

Christina

满意:住宿条件和设施,员工和服务
Good
2024 年 4 月入住 1 晚
Manager 于 2024年05月1日 的回复
Hello Christina, We appreciate your feedback and are sorry to hear about any inconveniences you may have experienced during your stay. Please feel free to reach out to our management team with any further concerns. Thank you for choosing to stay with us.

10/10 超赞

trey

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The at the desk was an immense help answering any questions i had with incredible patience
2024 年 4 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello trey,We are delighted to hear that our front desk team provided exceptional service during your stay. We strive to ensure that all guest inquiries are handled promptly and considerately. Your feedback is greatly appreciated as we continuously work to exceed guest expectations.

8/10 还可以

Rebecca

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It was a fine motel for the price
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Rebecca,Thank you for sharing your feedback with us. We are glad to hear that you found value in your stay with us. If you have any more comments or suggestions, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to welcome you back again in the future.

10/10 超赞

Reynaldo

2024 年 3 月入住 1 晚
Manager 于 2024年04月2日 的回复
Hello Reynaldo,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 超赞

Heidi

满意:清洁度、员工和服务、住宿条件和设施
Clean and comfortable
2024 年 2 月入住 1 晚
Manager 于 2024年02月22日 的回复
Hello Heidi,We appreciate your feedback on the cleanliness and comfort of your stay with us. Your satisfaction is important to us, and we value your comments in striving to enhance our guests' experiences. If you have any further feedback, please don't hesitate to reach out to our management team.

8/10 还可以

Frances

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello Frances,Thank you for staying with us! We appreciate your business and hope you had a pleasant experience overall. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value our guests' input and would love to hear from you.

4/10 很差

Leslie

带宠物出行
满意:清洁度
2024 年 1 月入住 1 晚
Manager 于 2024年02月1日 的回复
Hello Leslie, We're sorry to hear that your recent experience at our hotel fell short of your expectations. We would appreciate it if you could reach out to us directly to provide more detailed feedback so that we can address any issues you had during your stay. Your satisfaction is our top priority and we value your input. Please contact us at your convenience.

8/10 还可以

Christopher

商务旅客
满意:清洁度、员工和服务、服务设施
Convenient location and friendly front desk. Room was clean and comfortable bed. Nice having Waffle House - literally 150 ft away.
2024 年 1 月入住 1 晚
Manager 于 2024年01月27日 的回复
Hello Christopher, Thank you for your kind words about our convenient location and friendly front desk. We are glad to hear that you found your room clean and enjoyed the comfortable bed. It's great to have a Waffle House nearby for a delicious meal. We appreciate your feedback and hope to welcome you back in the future.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月25日 的回复
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. Should you have any suggestions or further comments, please feel free to reach out to us. We value your feedback and look forward to welcoming you back in the future.

6/10 一般

Mary

与家人出行
满意:员工和服务
2024 年 1 月入住 1 晚
Manager 于 2024年01月20日 的回复
Hello Mary,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize if we did not meet your expectations. We encourage you to reach out to us directly so we can address any issues you may have experienced. We value your opinion and hope to have the opportunity to improve your future visits.

8/10 还可以

Tim

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Tim,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 超赞

David

2023 年 12 月入住 1 晚
Manager 于 2024年01月12日 的回复
Hello David,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future!

8/10 还可以

Kristina

与配偶出行
满意:服务设施
2023 年 11 月入住 1 晚
Manager 于 2023年12月17日 的回复
Hello Kristina,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 超赞

Anthony

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月9日 的回复
Hello Anthony,Thank you for rating us 10/10! We are delighted to hear that you had an excellent experience during your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 还可以

Claire

满意:清洁度、员工和服务、住宿条件和设施
I liked being able to park right outside of the room door.
2023 年 11 月入住 1 晚
Manager 于 2023年12月5日 的回复
Hello Claire,We're pleased to hear that you appreciated the convenience of our parking arrangements. Thank you for sharing your positive experience with us!

10/10 超赞

Alison

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a basic hotel, pretty clean inside. Bathroom a little tired with water stain on ceiling but linens/towels etc very clean. Microwave and tea/coffee maker in room. Breakfast is as good with hot and cold options. There are plenty eating places nearby. We had a dog with us and there are grassy areas around to take them a walk. The lady at front desk was lovely and helpful.
2023 年 11 月入住 1 晚
Manager 于 2023年12月1日 的回复
Hello Alison, Thank you for choosing our hotel for your stay. We're glad you found our hotel clean and enjoyed the convenience of the in-room amenities. We appreciate your feedback regarding the bathroom, and we'll address it with our team. It's great to hear that you enjoyed our breakfast options and found the nearby dining choices convenient. We're happy our staff provided friendly and helpful service at the front desk. We hope to welcome you back in the future for another pleasant stay.

10/10 超赞

Joshua

商务旅客
满意:清洁度、员工和服务、服务设施
The room needed a clean smell
2023 年 11 月入住 1 晚
Manager 于 2023年11月29日 的回复
Hello Joshua,Thank you for sharing your feedback regarding your recent stay. We appreciate your input and apologize for any inconvenience caused by the room odor. We have shared your comments with our housekeeping team to ensure that similar situations are avoided in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 超赞

Bernard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月21日 的回复
Hello Bernard,Thank you for taking the time to provide us with a rating of 10! We truly appreciate your generous feedback and are delighted to hear that you had a fantastic experience at our hotel. We strive to exceed our guests' expectations and it is wonderful to know that we succeeded in providing you with exceptional service. We hope to welcome you back in the future for another outstanding stay!

10/10 超赞

Michael,Edmond

满意:清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年10月18日 的回复
Hello Michael,Thank you for your positive rating! We are thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 超赞

Ronald

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Manager 于 2023年10月1日 的回复
Hello Ronald,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 超赞

Doris

与家人出行
满意:清洁度、员工和服务、客房舒适度
2023 年 8 月入住 1 晚
Manager 于 2023年08月25日 的回复
Hello Doris,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 超赞

José

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice, clean, quiet and friendly
2023 年 7 月入住 1 晚
Manager 于 2023年07月28日 的回复
Hello Josᅢᄅ,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 很差

Elizabeth

2023 年 7 月入住 3 晚
Manager 于 2023年07月28日 的回复
Hello Elizabeth,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 一般

Wilma

与配偶出行
不满意:员工和服务
Breakfast was blah... no fresh fruit, off brand juices, flimsy eatery. Overall I've seen better breakfasts at cheap fast food places. Check in was easy, friendly. Checkout was easy, but our late checkout was not communicated and the housekeeping walked in on us while sleeping without pajamas :-0 Tried to call front desk, no answer. Then moments later front desk called and said no late check out, they could not justify keeping housekeeping just for our checkout (woman, which I believe was the manager, was very harsh in her delivery). As we returned the little credit card key thing it appeared as the manager was fighting (verbally) with a couple which appeared to be guests. We apologized for our tardiness of check out, she intern apologized for her situation and tone.
2023 年 6 月入住 1 晚
Manager 于 2023年07月7日 的回复
Hello Wilma,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our housekeeping as well as our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 超赞

Peggy

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Pleasant
2023 年 6 月入住 2 晚
Manager 于 2023年06月17日 的回复
Hello Peggy,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Please do come see us again.

8/10 还可以

Rick

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Workers were nice
2023 年 5 月入住 1 晚
Manager 于 2023年06月2日 的回复
Hi Rick,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 超赞

Christina

2023 年 5 月入住 1 晚
Manager 于 2023年06月2日 的回复
Hello Christina,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 很差

Jed

满意:员工和服务
不满意:清洁度
2023 年 3 月入住 1 晚
Manager 于 2023年04月4日 的回复
Hello Jed, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 很差

Judy

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
No elevator to reach 2nd floor. Luggage by hand.
2023 年 3 月入住 2 晚
Manager 于 2023年03月15日 的回复
Hello Judy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 超赞

Lisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and had plenty of parking .
2023 年 3 月入住 1 晚
Manager 于 2023年03月15日 的回复
Hello Lisa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our parking. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 超赞

Khaled

2023 年 1 月入住 1 晚
Manager 于 2023年03月7日 的回复
Hello Khaled,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 超赞

Keri

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚
Manager 于 2022年11月29日 的回复
Hello Keri,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 超赞

Liz

2022 年 10 月入住 1 晚
Manager 于 2022年10月23日 的回复
Hello Liz,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 还可以

Rosalyn

与配偶出行
满意:员工和服务,清洁度
Our stay was good, typical for mid-style hotel. There was a Chinese buffet close for us to grab dinner. One suggestion would be that your desk clerks dress appropriately for their jobs greeting their guests. First impressions mean a lot.
2022 年 10 月入住 1 晚
Manager 于 2022年10月18日 的回复
Hello Rosalyn,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 超赞

Maria

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great experience
2022 年 9 月入住 1 晚
Manager 于 2022年09月28日 的回复
Hello Maria,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 超赞

Steve

满意:清洁度、员工和服务、住宿条件和设施
2022 年 9 月入住 2 晚
Manager 于 2022年09月21日 的回复
Hello Steve, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 还可以

Carl

满意:清洁度、员工和服务、客房舒适度
2022 年 9 月入住 1 晚
Manager 于 2022年09月20日 的回复
Hello Carl, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 还可以

Julia

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It seemed a bit rundown, but the staff was friendly and helpful.
2022 年 8 月入住 1 晚
Manager 于 2022年08月16日 的回复
Hello Julia, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every check out and during these pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside has been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

8/10 还可以

Joseph

与家人出行
满意:清洁度、员工和服务、客房舒适度
Liked our stay.
We liked our room it was clean and everything in it worked well. The facility was a little dated. Would recommend this hotel. Really enjoyed the pool. Joe R. Colorado Springs.
2022 年 7 月入住 5 晚
Manager 于 2022年07月20日 的回复
Hello Joseph, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room and also our pool. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 超赞

CASANDRA

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Nice little place quite and clean pool was great breakfast was ok!
2022 年 7 月入住 1 晚
Manager 于 2022年07月5日 的回复
Hello CASANDRA, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast and pool. We hope to see you again in the future. Thank you for your valuable business.

10/10 超赞

Patricia

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Staff was amazing. Friendly and accommodating. A large group cleaned out the breakfast and with only one person manning the front desk and breakfast area there was a long wait to restock.
2022 年 7 月入住 1 晚
Manager 于 2022年07月5日 的回复
Hello Patricia, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and comments about our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 还可以

BjORN

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly
2022 年 7 月入住 1 晚
Manager 于 2022年07月5日 的回复
Hello Guest, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 还可以

Edward

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was a little dated but clean, and the bed was comfortable. Heat/Air unit was a little noisy but not to the point of distraction. The parking lot was well lighted, and I could park in front of the room. The staff was very cordial and responsive.
2022 年 5 月入住 1 晚
Manager 于 2022年05月8日 的回复
Hello Edward, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your insights regarding our bed. We appreciate you taking the time to share your experience.

10/10 超赞

Roberto

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Good experience. Accessible. Quiet. Nice breakfast.
2022 年 3 月入住 5 晚
Manager 于 2022年04月25日 的回复
Hello Roberto, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our breakfast. We hope to see you again to deliver you with a 5 star experience.

8/10 还可以

Jana,Condon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here as a stop over between Tennessee and Oklahoma during the later part of COVID restrictions. Very little interaction with staff due to restrictions. Breakfast was normal hotel breakfast. It was easy access from freeway; which was important to us. I would stay again. Nothing spectacular, but a nice stay.
2021 年 10 月入住 1 晚
Manager 于 2022年04月30日 的回复
Hello Jana, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and also our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 糟糕

Sherry

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚
Manager 于 2022年03月3日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚
Manager 于 2021年12月17日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 超赞

Howard

2021 年 11 月入住 1 晚
Manager 于 2021年11月17日 的回复
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 超赞

Cruz

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 1 晚
Manager 于 2021年10月30日 的回复
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

10/10 超赞

John S

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 10 月入住 2 晚
Manager 于 2022年01月26日 的回复
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!