“I think it is unfair to assume that everyone has a digital wallet and knows how to access your digital key. I was unsuccessful in getting on the app you kept sending and sending. In the room, you offer a physical card. Why can’t you afford that ahead of time? I did not mind making a stop at your sister hotel to get his card. But I had to go through the frustrating steps with your AI robot and I believe a real person. If a guest indicates no interest in doing this digitally, they should not……
“This hotel is special, great staff, nice modern rooms and bathrooms, superb restaurant and bar. We stayed for six nights, was meant to be seven but staff were okay with the shortened stay, helpful in amending the booking and a room refund. Free parking was a bonus. Having an in-house bar and restaurant meant you could easily access great coffee, drinks and excellent classy meals. We come to the Netherlands regularly and would be back here in a heartbeat.”
“A very functional hotel with a secure exit and entry system controlled by a card that activated the room and entry and exit to the hotel at all times.”