“After spending an hour looking for the place, I found a nice underground room with a huge bed. The address in the e-mail is incorrect, Casa Quetzalli needs to correct or remove it. The instructions (which I only received after I arrived) had the correct details.”
“After spending an hour looking for the place, I found a nice underground room with a huge bed. The address in the e-mail is incorrect, Casa Quetzalli needs to correct or remove it. The instructions (which I only received after I arrived) had the correct details.”
“Fue una excelente estadía, la ubicación estaba cerca de todo, todo estaba muy limpio y el cuarto tenia aire condicionado. Y los mas importante el trato del personal del lugar fue muy amable y siempre a la disposición por si necesitábamos cualquier cosa.”
“Fue una excelente estadía, la ubicación estaba cerca de todo, todo estaba muy limpio y el cuarto tenia aire condicionado. Y los mas importante el trato del personal del lugar fue muy amable y siempre a la disposición por si necesitábamos cualquier cosa.”
“I would give 0 stars if I could. I booked this place and the advertised price for the room more than doubled for the last 3 nights- I didn’t even know until I checked my receipt for why the total was so high. When I asked the host about this they were so incredibly rude and cancelled my reservation at 9pm the night I was supposed to arrive while I was on a shuttle to Antigua during semana santa when there were barely any places to stay. I asked them not to and said we can figure it out but they……
“I would give 0 stars if I could. I booked this place and the advertised price for the room more than doubled for the last 3 nights- I didn’t even know until I checked my receipt for why the total was so high. When I asked the host about this they were so incredibly rude and cancelled my reservation at 9pm the night I was supposed to arrive while I was on a shuttle to Antigua during semana santa when there were barely any places to stay. I asked them not to and said we can figure it out but they……
“It’s a beautiful homey property with very kind and helpful owners! The breakfast is delicious!
It’s a bit on the quieter side but would definitely recommend!”
“It’s a beautiful homey property with very kind and helpful owners! The breakfast is delicious!
It’s a bit on the quieter side but would definitely recommend!”
“Casa de Don Moncho refused to allow us to check in because our bus from Managua arrived late. They left us stranded late at night without a room. I've lodged a complaint with INGUAT (the Guatemalan tourism department) and learned that this hotel IS NOT A LICENSED HOTEL and DOES NOT HAVE THE PERMITS TO OPERATE AS A HOTEL IN ANTIGUA. Now the hotel is keeping my money instead of reimbursing me for the 14 nights they denied me. Tip- there are LOTS of hotels in Antigua, find another one.”
“Casa de Don Moncho refused to allow us to check in because our bus from Managua arrived late. They left us stranded late at night without a room. I've lodged a complaint with INGUAT (the Guatemalan tourism department) and learned that this hotel IS NOT A LICENSED HOTEL and DOES NOT HAVE THE PERMITS TO OPERATE AS A HOTEL IN ANTIGUA. Now the hotel is keeping my money instead of reimbursing me for the 14 nights they denied me. Tip- there are LOTS of hotels in Antigua, find another one.”