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关于沙加缅度市中心 - 竞技场假日酒店 - IHG 旗下酒店的点评

3 out of 5

点评

8.4

很好

10 分 - 超赞。525 条好评,共有 1015 条点评" "
8 分 - 还可以。244 条好评,共有 1015 条点评" "
6 分 - 一般。134 条好评,共有 1015 条点评" "
4 分 - 很差。65 条好评,共有 1015 条点评" "
2 分 - 糟糕。47 条好评,共有 1015 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Elizabeth

与家人出行, 团体旅客
满意:员工和服务,清洁度
Very clean, friendly and accommodating when it came to an extra early check in! Very short walk from the hotel to the Golden 1 Center! Would definitely stay here again!
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
Dear Elizabeth, Delivering clean rooms and accommodating service are fundamental objectives of our staff, so we are delighted to hear that we achieved them. We sincerely appreciate your feedback and thank you for choosing to stay at our hotel. We hope to have the pleasure of welcoming you again in the near future. Best, Fettah Aydin, GM

6/10 一般

James

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
This is an older, outdated property that could use a little help. On all aspects of hospitality. They said we could get early check in the day before we arrived, then couldn’t pull it off the day off check in. The pool was filthy and everything on the property is covered in spiderwebs. The staff were mostly rude and useless, besides the employee who finally checked us in. All around, I’m not impressed. Will pass on this place next time we’re here.
2024 年 5 月入住 1 晚
GM 于 2024年05月12日 的回复
Dear James, Offering a clean pool is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Fettah Aydin, GM

8/10 还可以

Jason

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is located in a very convenient location. You can walk to Old Sacramento or catch an event at the Golden One Center. It's a little dated but definitely worth it. Staff was very friendly and helpful. I will return.
2024 年 5 月入住 1 晚
GM 于 2024年05月12日 的回复
Dear Jason, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Fettah Aydin, GM

8/10 还可以

Angel

满意:清洁度、员工和服务、住宿条件和设施
Walkable to numerous locations.
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
Dear Angel, Thank you for staying with us and providing feedback. We're delighted to hear that you enjoyed our convenient location and hope to welcome you back soon! Best, Fettah Aydin, GM

6/10 一般

Christi-Anne

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
My stay was fine. I feel like the room was lacking for the price I paid. Definitely not worth it. I've stayed at cheaper places that were nicer. Room was out of conditioner and body wash. The fridge wouldn't close all the way and wouldn't get very cold. The carpet, shower curtain and walls had stains. The staff was very friendly however the parking validation wasn't explained very well at check-in and ended up paying extra for parking.
2024 年 5 月入住 1 晚
GM 于 2024年05月12日 的回复
Dear Christi-Anne, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

10/10 超赞

Karen

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚

10/10 超赞

Theodora

满意:清洁度、员工和服务、住宿条件和设施
Convenient and clean
2024 年 5 月入住 1 晚
GM 于 2024年05月6日 的回复
Dear Theodora, Convenient. Clean. If our guests used only two words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Fettah Aydin, GM

8/10 还可以

Alejandra

2024 年 5 月入住 1 晚

8/10 还可以

Heather

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and close to old town, the stadium, and numerous restaurants.
2024 年 4 月入住 1 晚
GM 于 2024年05月3日 的回复
Dear Heather, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Fettah Aydin, GM

8/10 还可以

Carol,Modesto

2024 年 2 月入住 1 晚

10/10 超赞

tony

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Awesome staff thanks for everything
2024 年 4 月入住 1 晚
GM 于 2024年04月29日 的回复
Dear tony, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Fettah Aydin, GM

10/10 超赞

Yuliya

满意:住宿条件和设施
2024 年 1 月入住 1 晚
GM 于 2024年04月30日 的回复
Dear Yuliya, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Fettah Aydin, GM

10/10 超赞

Jayne

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Wendy at the front desk was amazing. Very helpful and really went the extra mile to take care of my needs
2024 年 4 月入住 1 晚
GM 于 2024年04月24日 的回复
Dear Jayne, We appreciate all compliments, but it's particularly heartening to receive praise for our staff member, Wendy. She brings a hospitality touch to every aspect of our hotel, which makes it a delightful place to stay. We are grateful for your review and look forward to your next visit. Best, Fettah Aydin, GM

4/10 很差

Tommy

We had to move rooms 3 times to get what we paid for.
2024 年 4 月入住 1 晚
GM 于 2024年04月22日 的回复
Dear Tommy, Thank you for staying with us. We are sorry to hear that it took 3 attempts to get you to the correct room type. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Fettah Aydin, GM

10/10 超赞

Charles

带宠物出行
满意:员工和服务
Great location, not very many homeless around
2024 年 4 月入住 2 晚
GM 于 2024年04月22日 的回复
Dear Charles, Thank you for your kind comments. I am thrilled that you liked our great location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Fettah Aydin, GM

10/10 超赞

Biannca

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall, my stay was good.
2024 年 4 月入住 1 晚
GM 于 2024年04月21日 的回复
Dear Biannca, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Fettah Aydin, GM

10/10 超赞

Michael,West Des Moines

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel close to Golden 1 Arena. Great location, decent price. Good value.
2024 年 4 月入住 3 晚
GM 于 2024年04月16日 的回复
Dear Michael, It's great to hear that you had a positive experience during your recent stay at our Holiday Inn. We would like to express our gratitude for your patronage and kind review. Your excellent recommendation serves as a testament to the quality of our services and lets our staff and other travelers know that they can expect a great stay here. We look forward to welcoming you back soon! Best, Fettah Aydin, GM

10/10 超赞

Pournima,Saint Louis

满意:清洁度、员工和服务、住宿条件和设施
parking on property was limited but they did validate parking as soon as they checked us in, without us asking for it.
2024 年 4 月入住 1 晚
GM 于 2024年04月15日 的回复
Dear Pournima, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Fettah Aydin, GM

8/10 还可以

Kyle

2024 年 4 月入住 1 晚

8/10 还可以

Jorge

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that its walking distance to the Golden 1 Center and Old Town Sacramento. The bed was old and lumpy.
2024 年 4 月入住 1 晚
GM 于 2024年04月14日 的回复
Dear Jorge, It's great to hear that you had an enjoyable stay and that our location was perfect for your trip! Your honest feedback on areas of improvement is highly appreciated as it helps us to make necessary changes for future stays. Thank you for taking the time to share your experience with us and other travelers. We would love to have the opportunity to host you again soon. Best, Fettah Aydin, GM

10/10 超赞

Eduardo

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It’s close for the places I need go !
2024 年 4 月入住 2 晚
GM 于 2024年04月13日 的回复
Dear Eduardo, Thank you for staying with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay and our convenient location. We hope to welcome you again soon! Best, Fettah Aydin, GM

6/10 一般

Luis

满意:员工和服务
2024 年 3 月入住 1 晚
GM 于 2024年04月14日 的回复
Dear Luis, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

6/10 一般

James

不满意:住宿条件和设施,服务设施
Literally no amenities for a very expensive stay
2024 年 4 月入住 1 晚
GM 于 2024年04月11日 的回复
Dear James, I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

10/10 超赞

Lirio

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everythink is near
2024 年 4 月入住 2 晚
GM 于 2024年04月9日 的回复
Dear Lirio, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Fettah Aydin, GM

10/10 超赞

Devon

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were very nice. Only complaint would be the noise outside due to traffic and police sirens. But that is not the hotels responsibility. Was impressed by the hotel, and will stay there again.
2024 年 4 月入住 1 晚
GM 于 2024年04月9日 的回复
Dear Devon, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Fettah Aydin, GM

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Easy to get to. convenient to downtown and Old Sac. Friendly staff.
2024 年 4 月入住 1 晚
GM 于 2024年04月8日 的回复
Dear James, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our convenient location and friendly staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Fettah Aydin, GM

2/10 糟糕

Denise

不满意:清洁度、员工和服务、住宿条件和设施
I waited 30 before they can check me in and it was a horrible process
2024 年 4 月入住 1 晚
GM 于 2024年04月7日 的回复
Dear Denise, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that your arrival process negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Fettah Aydin, GM

10/10 超赞

Jefferson

满意:住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Heather

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a great location
2024 年 3 月入住 1 晚
GM 于 2024年04月7日 的回复
Dear Heather, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and enjoyed our great location. We appreciate your compliments and humbly request a return visit. Best, Fettah Aydin, GM

4/10 很差

suyog

商务旅客
不满意:员工和服务、服务设施、住宿条件和设施
Location is good. Only one of the seven staff I interacted with smiled. I had to wait until 4 pm to get a room, because rooms were not ready (due to fully booked hotel the night before). The bar and grille had very short hours - 6 pm to 9 pm or something similar.
2024 年 4 月入住 1 晚
GM 于 2024年04月7日 的回复
Dear suyog, I am glad to hear that you enjoyed our location. However, I am sorry to hear that there wasn't anything else that really stood out to you during your stay. Our goal is to exceed our guests' expectations, and I am disappointed to hear that we fell short in your case. Thank you for taking the time to share your feedback with us and for being our valued guest. We hope you will consider giving us another chance in the future, as we are confident that we can provide a better experience than the one you had. Sincerely, Fettah Aydin, GM

8/10 还可以

Deborah

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to Arena
2024 年 4 月入住 1 晚
GM 于 2024年04月6日 的回复
Dear Deborah, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Fettah Aydin, GM

6/10 一般

Kim

满意:清洁度、员工和服务、服务设施
Very convenient location, very friendly and helpful staff, but…….. old and worn out rooms overdue for an update. 😬 overpriced for the quality. You are definitely just paying for the location.
2024 年 2 月入住 1 晚
GM 于 2024年04月1日 的回复
Dear Kim, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Neil Ruditsky, GM

6/10 一般

Marianne,Roanoke

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
GM 于 2024年03月30日 的回复
Dear Marianne, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 超赞

Antonio E

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at check-in were very nice and pleasant. The room was very clean and quiet. I really enjoyed my stay! Will definitely book at this location again.
2024 年 3 月入住 1 晚
GM 于 2024年03月27日 的回复
Dear Antonio E, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Neil Ruditsky, GM

10/10 超赞

Louise M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s easy walking distance to downtown, restaurants, shops, and Golden 1 center.
2024 年 3 月入住 1 晚
GM 于 2024年03月26日 的回复
Dear Louise M, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Neil Ruditsky, GM

10/10 超赞

Joan,Novato

与家人出行
满意:员工和服务
We had a room facing the highway, thus we heard the highway ALL night long. They need to install better sound proof curtains. Plus the slope leaving the shower pan is slippery! Both my husband and myself slipped on it. Its a real accident about to happen.
2024 年 3 月入住 1 晚
GM 于 2024年03月26日 的回复
Dear Joan, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and for the condition of your shower; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky, GM

8/10 还可以

shayla

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
It was a little inconvenient you couldn’t go out the side door.. and then as we stepped outside for a few minutes we were asked if we wanted some weed.. not really the hotels issue.and then the walk under to old town was creepy as F
2024 年 3 月入住 1 晚
GM 于 2024年03月26日 的回复
Dear shayla, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Neil Ruditsky, GM

10/10 超赞

Lisa

满意:住宿条件和设施,员工和服务
2024 年 3 月入住 1 晚
GM 于 2024年03月27日 的回复
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky, GM

8/10 还可以

Melody,Eureka

满意:员工和服务,清洁度
2024 年 3 月入住 2 晚
GM 于 2024年03月21日 的回复
Dear Melody, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky, GM

10/10 超赞

Edward

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
hotel is clean, close to everything and provides a good breakfast
2024 年 3 月入住 2 晚
GM 于 2024年03月20日 的回复
Dear Edward, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, convenient location, and good breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Neil Ruditsky, GM

10/10 超赞

zoey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location just a little pricey
2024 年 3 月入住 1 晚
GM 于 2024年03月18日 的回复
Dear zoey, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Neil Ruditsky, GM

6/10 一般

Sabrina

满意:员工和服务
6/10
2024 年 3 月入住 1 晚
GM 于 2024年03月18日 的回复
Dear Sabrina, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 超赞

Robert,Stockton

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Proximity to the kings basketball arena was so convenient and the K Mall as well as old Sacramento had a blast
2024 年 3 月入住 1 晚
GM 于 2024年03月18日 的回复
Dear Robert, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Sacramento again soon. Best, Neil Ruditsky, GM

2/10 糟糕

Josh

不满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
GM 于 2024年03月16日 的回复
Dear Josh, Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Neil Ruditsky GM

10/10 超赞

keena

2024 年 3 月入住 1 晚

6/10 一般

Marcel

与配偶出行
不满意:住宿条件和设施
In a congested area & very loud. No fan/vent in the bathroom. Staff wasn’t too aware of the line for check in/check out.
2024 年 3 月入住 1 晚
GM 于 2024年03月11日 的回复
Dear Marcel, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Neil Ruditsky GM

10/10 超赞

Maria

满意:清洁度、员工和服务、住宿条件和设施
Great friendly staff
2024 年 3 月入住 1 晚
GM 于 2024年03月12日 的回复
Dear Maria, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Neil Ruditsky GM

6/10 一般

Gerald

不满意:员工和服务
I was not told that we had a room with a handicap bathroom. They were also doing construction early in the morning.
2024 年 3 月入住 1 晚
GM 于 2024年03月10日 的回复
Dear Gerald, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that noise pollution interrupted the comfort of your stay. We strive to provide every guest with a wonderful experience from start to finish, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future. Sincerely, Neil Ruditsky GM

8/10 还可以

Steve

满意:清洁度、员工和服务、住宿条件和设施
Great location for Downtown and Oldtown Sac. Hotel is nothing fancy but, everything was good! No complaints.
2024 年 3 月入住 1 晚
GM 于 2024年03月9日 的回复
Dear Steve, Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon. Best, Neil Ruditsky GM

10/10 超赞

Connor

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
GM 于 2024年03月19日 的回复
Dear Connor, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Neil Ruditsky, GM