Lobby

Reviews of Ramada by Wyndham Saginaw Hotel & Suites

2.5 out of 5
Ramada by Wyndham Saginaw Hotel & Suites
3325 Davenport Ave, I-675 Exit3, Saginaw, MI

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1003 reviews" "
Rating 8 - Good. 344 out of 1003 reviews" "
Rating 6 - Okay. 168 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in May 2024
Response from Anuhya on 22 May 2024
Thank you for your feedback. We're pleased to hear you found good value in your stay.

8/10 Good

Burnadett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean the room was.What i didn't like is that the outside area for leisure didnt exist. All the chairs and tables were stacked up on top of each other in a small area that couldnt be used. And they had a dirty piano with a thick layer of dust in the lobby area.
Stayed 2 nights in May 2024
Response from Anuhya on 22 May 2024
Thank you for your feedback. We're glad to hear you appreciated the cleanliness of your room. We apologize for the lack of usable outdoor leisure space and the condition of the piano in the lobby. Your comments will help us improve these areas for future guests.

2/10 Terrible

Minni

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not cleaned at all, even prior to our stay. There was food left in the fridge and nobody cleaned the room at all on our 2 night stay. There was nothing for hreakfast except psncakes. After adviding the front deask they came out with blvery runny scrambled eggs that was not efible. I will never stay here again!
Stayed 2 nights in May 2024
Response from Anuhya on 22 May 2024
We apologize for the unacceptable condition of your room and the lack of proper breakfast options during your stay. Your feedback is crucial, and we will address these issues with our housekeeping and kitchen staff to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we did not meet your expectations.

10/10 Excellent

Nicoleta, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bhanu on 21 May 2024
Thank you ,Nicoleta. Our first goal is to provide our visitors with outstanding service and a comfortable environment, so we're delighted to hear that we were able to live up to your expectations. We value your opinions and look forward to having you stay with us again soon for another fun experience. Please let us know if there is anything further we can do to enhance your next visit. We hope to have you here once more soon!

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are in need of repairs the bathroom was not working. The window curtains were broke. And some false advertisement. Breakfast was terrible.
Stayed 2 nights in May 2024
Response from Vamsi on 20 May 2024
Thank you for sharing your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide our guests. We apologize for the inconvenience caused to you. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.

2/10 Terrible

Martha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom toilet didn’t flush / had a leak so there was flood of water on floor. Curtains in room broke. Had to use bucket with water to flush the toilet down, breakfast was very limited options,
Stayed 2 nights in May 2024
Response from Vamsi on 20 May 2024
Thank you for sharing your feedback. We're deeply sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide our guests. We apologize for the inconvenience caused to you. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.

6/10 Okay

Kara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC vented into the hallway so the hallway was extremely hot. The room was comfortable though. The rooms were spacious. The linens were clean.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you for taking the time to share your feedback. We're glad to hear that you found your room comfortable and spacious, and that the linens were clean. We apologize for the inconvenience caused by the AC venting into the hallway. We appreciate you bringing this to our attention and will address the issue to ensure a more pleasant experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.

2/10 Terrible

Xiaodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dark
Stayed 1 night in May 2024
Response from Joe on 19 May 2024
Thank you for taking the time to leave us feedback. Since we have a lot of wood it does come off darker than white painted walls. We hope you visit us again in the future.

2/10 Terrible

stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you for taking the time to leave us feedback. We apologize for the issues if you have experienced during your stay. Please always call the front desk when you have an issue so we can try to fix it right away. We hope you visit us again in the future so we can show you that we can do better.

8/10 Good

Jim Zeller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to.
Stayed 1 night in May 2024
Response from Joe on 19 May 2024
Thank you for taking the time to leave us feedback. We are glad you found us easily and hope you do so again in the future. We look forward to your visit.

10/10 Excellent

Casandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Thank you Casandra, for your positive review! Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to hosting you again soon!

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The property has a lot of doors to reach your vehicles and sitting areas in common areas. The layout inside is funky, almost like a maze, but they worked with what they have. The sheets on our bed were stained, which was okay enough, but the blanket was actively dirty with what looked like makeup. They were very apologetic and did replace it when asked. The shower head is too short if you're above probably 5'5. Our lamp shades looked like they went through a few fights, torn and very broken, but thats all cosmetic. The lock on the door was very stuck, you had to lift the door to get it into place. Theres a window into the hallway? Its frosted and has a shade on it but it was super strange. The amenities weren't amazing, but I didnt get the room for those anyway. Over all for paying less than 100 the hotel delivered. Will I come again? Probably not, but that is mostly because I'm used to the sparkly clean new places. But it was safe, there wasnt any bed bugs, besides the sheets the place was clean enough, and everything that I needed from the room worked.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for taking the time to leave us feedback. We apologize for the issues you experienced during your stay. Please always call the front desk when you have an issue so we can try to fix it right away. We hope you visit us again in the future so we can show you that we can do better.

8/10 Good

Conny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The outside looked like the place was abandoned, but pleasantly surprised with a beautiful room and gorgeous woodwork all in the building
Stayed 1 night in May 2024
Response from Joe on 12 May 2024
Thank you for taking the time to leave us feedback. We always love to hear from our guest. The bar side of the property is closed but we are searching ways to open it again. I am glad you decided to stay with us. Please visit us again in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend it to anybody in the family and friends
Stayed 1 night in May 2024
Response from Anuhya on 9 May 2024
So glad you'd recommend us! We'd love to see you and your family and friends again soon.

4/10 Poor

Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities
The equipment wasn’t working being locked out your room because the keys not working to the rooms. Things need to be fixed and showers that you want to use and I was very unsatisfied when I’ve been inconvenienced for a whole night of me paying as a customer they should give free rooms when you being unsatisfied and do something different to satisfy the customers. Thank you, that is a nice place to visit stay the rooms are nice. The service are nice too, but I think they need to update.
Stayed 1 night in May 2024
Response from Anuhya on 9 May 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the malfunctioning equipment, key issues, and shower problems during your stay. We understand how frustrating it can be to deal with these issues, especially when you're paying customer.We take guest satisfaction very seriously and strive to provide a comfortable and enjoyable experience. Your feedback helps us identify areas for improvement. We will be sure to address the equipment malfunctions and key problems with our maintenance team to ensure they are fixed promptly. Additionally, we will investigate the shower issue to prevent similar occurrences in the future.We hope you'll give us another chance to demonstrate the high standards of service we are known for.Thank you again for your feedback.

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. Well kept and clean. The room was lovely. The bed was big and comfortable. The staff was excellent. Can't wait to book another reservation there.
Stayed 1 night in May 2024
Response from Joe on 8 May 2024
Thank you for taking the time to leave us feedback. We always love to hear from our guest. Please visit us again in the future.

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed here for 1 night out of my 2 nights booked. My family and I were not impressed with the lack of safety and cleanliness of this hotel. To start, walking in we found the room not cleaned properly with stains and burn holes found in sheets/bed spread and coffee grounds left in coffee pot. we cleaned the coffee pot thinking no big deal, as its a huge room and moved on. The biggest issue we had was that our toilet did not flush all the way. Even though it wasnt clogged by #2, we still had issues. We alerted the front desk and asked for a plunger just in case. the plunger they gave us was broken and as we went out for our activities for the day we asked them to resolve the toilet issue. we came back and still had issues with the toilet. We also had multiple issues with our key card to both get into our room, and the outside door to the building. Safety: The hallways were very dimly lit even during the day and people were outside partying all night with loud music. we thought a fight was going to break out, and throughout the early morning there was a man outside suspiciously checking out our vehicle and bumming cigs and a light off my family member. The last straw for me was while eating breakfast I noticed the fire extinguisher has not been checked since Dec 2022. Also the breakfast choices were lacking. They had cereal (2 kinds), cookies (?), toast, oranges, oatmeal, turkey sausage, and potatoes. I dont normally write reviews but felt I needed to due to our terrible stay
Stayed 2 nights in Apr 2024
Response from GM on 2 May 2024
Hello Angela, Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear that your experience with us was not entirely satisfactory. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be taken into account as we continue to improve our services and facilities. If there's anything specific you think we could do better, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to us directly.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Hello Carolyn, Thank you for taking the time to leave us a review. We appreciate your feedback and are sorry to hear that your experience with us was not entirely satisfactory. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be taken into account as we continue to improve our services and facilities. If there's anything specific you think we could do better, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to us directly.

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room were clean. The area is safe. The property could use some maintenance and repair but overall it’s reasonable place to stay. I would stay there again
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to leave us feedback. We always love to hear when our guest have a good stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Thor

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for taking the time to leave us feedback. We always love to hear when our guest have a good stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel is visually dated, the staff were all incredibly friendly and helpful. The rooms (one king bed) were very spacious and clean. The bed was very comfortable. It was great!
Stayed 1 night in Apr 2024
Response from Joe on 21 Apr 2024
Thank you for taking the time to leave us feedback. We always love to hear from our guest. We hope you visit us again in the future.

2/10 Terrible

Krissa

Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you for taking the time to leave us feedback. Anytime you find issues with the room please call the front desk as we could of moved you rooms and fixed the issues. Please visit us again in the future so we can show you that we can do better.

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you for taking the time to leave us feedback. We always love to hear when our guest have a good stay with us. We look forward to seeing you again in the future.

8/10 Good

Jeremy, Houston

Liked: Cleanliness, staff & service
Central, but needs updates and deep cleaning!
Stayed 2 nights in Apr 2024
Response from Joe on 18 Apr 2024
Thank you for taking the time to leave us feedback. We always love to hear when our guest have a good stay with us. We look forward to seeing you again in the future.

8/10 Good

Alice

Business traveller
Liked: Staff & service, property conditions & facilities
Great place to stay. I had a jacuzzi tub in the room. What a bonus. The room was a little dusty, about as dusty as my home. Haha. Is stay there again.
Stayed 2 nights in Apr 2024
Response from Joe on 13 Apr 2024
Thank you for taking the time to leave feedback. We are very happy to hear you had a good stay with us. We do hope you visit us again in the future.

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Joe on 21 Apr 2024
Thank you for taking the time to leave us feedback. We always love to hear from our guest. We look forward to having you stay with us in the future.

6/10 Okay

Nicole

Good shopping area
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you, Nicole, for your positive review! Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to hosting you again soon!

6/10 Okay

Duraid, Farmington Hills

Business traveller
Liked: Cleanliness, staff & service
Room was clean, bed comfortable, and basic amenities available, however, the room furnishings were old and unmaintained: light fixtures were falling apart, wall fixture’s lamp was burned out, had no USB port, and the hair dryer did not work. This is an old building and is very dated, but for the price you should not expect much!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to leave us a review, Duraid. We appreciate your feedback and are sorry to hear that your experience with us was not entirely satisfactory. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be taken into account as we continue to improve our services and facilities. If there's anything specific you think we could do better, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to us directly.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, very friendly staff. The room was very clean and comfortable. The room had some age on it, but still nice.
Stayed 3 nights in Mar 2024
Response from GM on 1 Apr 2024
Thank you, James, for your positive review! Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to hosting you again soon!

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Residents of the Hotel were a bit noisy, staff was nice and offered a warm welcome
Stayed 1 night in Mar 2024
Response from Joe on 28 Mar 2024
Thank you for taking the time to leave us feedback. We apologize that some guest are just loud sometimes. If you run into this again in the future please call the desk as we can talk to the guest being loud. We hope you visit us again and we can show you that we can do better for you.

10/10 Excellent

Mitchell, Biloxi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay the night(s).
Stayed 1 night in Mar 2024
Response from Anuhya on 20 Mar 2024
Thank you, Mitchell, for your positive review! We're delighted to hear that you had an awesome experience during your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to hosting you again soon!

2/10 Terrible

Sandra Kay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the top five worst hotels I’ve ever stayed in in the last 40 years. The room smelled like mold, and mildew. The closet had no hangers. The drawers were nasty. I had to clean them in order to put my clothes in them. The bathtub was filthy. The heater made so much noise coming on and going off. It was difficult to sleep. There were no towels in the room. I had to deal with all of this and I was there to go to a funeral of a good friend. I wouldn’t recommend this property to my worst enemy.
Stayed 2 nights in Mar 2024
Response from Anuhya on 20 Mar 2024
I'm truly sorry to hear about your experience at our hotel. Please accept my sincerest apologies for the inconvenience and disappointment you encountered during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure that future guests do not experience similar problems. We understand the importance of providing a comfortable and clean environment for our guests, especially during difficult times like attending a funeral. We will investigate the concerns you raised and take appropriate actions to improve our services. Again, I apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly.

6/10 Okay

Tyler

Liked: Staff & service
Outdated, felt generally safe just really dated.
Stayed 1 night in Dec 2023
Response from Joe on 9 Mar 2024
Thank you for taking the time to leave us feedback. We are glad your stay was overall well. We hope you visit us again in the future.

4/10 Poor

Mark, Westford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Halls cold in winter. Odd layout. Not all rooms clean. Noisy locks that fail to open. Meager breakfast in a small cold room. Thin walls that transmit sounds from neighboring rooms.
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for taking the time to leave us feedback. We apologize that we failed to meet your expectations and hope you visit us again in the future so we can show you that we can do better.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to be assign three different rooms in order to find a adequate room. The first room was dirty and we were given a second room that the heat didn't work and we froze in that room , the next day they gave us a third room that wes better than the first two, nice and warm , cleaner and all but the seal around the bottom of the face bowl leak and as you wash your hands or face , the water would come out. So we left after two days. The place has a lot of potential to be a good hotel.
Stayed 3 nights in Feb 2024
Response from Joe Gibson on 22 Feb 2024
Thank you for taking the time to leave us feedback. We apologize that we failed to meet your expectations and hope you visit us again in the future so we can show you that we can do better.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and price. Little chilly in the hallways but rooms are warm.
Stayed 3 nights in Feb 2024
Response from Joe Gibson on 22 Feb 2024
Thank you for taking time to leave us feedback. We are glad to hear you had a good stay with us. We hope to see you again in the future.

6/10 Okay

Muhammad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a huge property which can be amazing if managed properly. It is outdated. We booked room with 2 king bed with sofa bed. We ended up given room with 2 queen bed. The staff was very helpful he took us to another room which had kind beds but there was mold on the fridge , crackers were behind the night table and lamps besides the bedrooms not work. So the poor guy took us to third room which has 2 king beds, fridge was cleaned. Yashvant the guy was very helpful. I strongly suggest to book another hotel room even though staff is great the property is high but it is dated. You can see that the corners are cut. Pay little extra but make sure that hotel is not dated. The only thing I have to mention again, staff was great
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Muhammad, I'm really sorry to hear about your experience. We take feedback like this seriously and will address these issues immediately. Our goal is to provide a clean and comfortable environment for all our guests, and we apologize for falling short of that expectation. Thank you for bringing this to our attention.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gm on 15 Feb 2024
Dear Christofer, Thank you so much for taking the time to review us. We are pleased to hear you enjoyed your stay and that we could provide 10/10 service! Thank you, again, for leaving us a review. Your feedback is invaluable.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Don,I'm really sorry to hear about your experience. We take feedback like this seriously and will address these issues immediately. Our goal is to provide a clean and comfortable environment for all our guests, and we apologize for falling short of that expectation. Thank you for bringing this to our attention.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Michael, Thank you so much for taking the time to review us. We are pleased to hear you enjoyed your stay and that we could provide 10/10 service! Thank you, again, for leaving us a review. Your feedback is invaluable.

10/10 Excellent

Nicole, Saginaw

Stayed 1 night in Feb 2024
Response from Anuhya on 20 Mar 2024
Thank you, Nicole, for your positive review! Providing exceptional service and a comfortable environment for our guests is our top priority, and we're thrilled that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to hosting you again soon!

2/10 Terrible

Fidelia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs, dirty and worn out chairs. Just gross.
Response from GM on 8 Feb 2024
I'm really sorry to hear about your experience. We take feedback like this seriously and will address these issues immediately. Our goal is to provide a clean and comfortable environment for all our guests, and we apologize for falling short of that expectation. Thank you for bringing this to our attention.

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dated but decent and cozy for the price
Stayed 2 nights in Jan 2024
Response from GM on 8 Feb 2024
Thank you for your feedback! We're glad to hear that you found our place cozy and reasonably priced. We're constantly striving to provide a comfortable and welcoming experience for our guests, and your comments help us to continue improving. If there's anything specific you think we could do to enhance your stay next time, please let us know!

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but super clean and comfortable stay.
Stayed 2 nights in Jan 2024
Response from GM on 8 Feb 2024
Thank you for your review! We're delighted to hear that you found your stay with us super clean and comfortable. While our decor might be a bit dated, maintaining cleanliness and providing comfort for our guests are our top priorities. We appreciate your feedback and hope to welcome you back for another great stay in the future!

6/10 Okay

Fidelia

Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Hello Fidelia, We're truly sorry to hear about your recent visit. This is certainly not the experience we aim to provide. Your feedback is important, and we'll be addressing your concerns internally to ensure a better experience for our valued customers in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 7 Jan 2024
Dear Donna, Thank you so much for taking the time to review us. We are pleased to hear you enjoyed your stay and that we could provide 10/10 service! Thank you, again, for leaving us a review. Your feedback is invaluable.

10/10 Excellent

Donna

Stayed 2 nights in Dec 2023
Response from GM on 7 Jan 2024
Dear Donna, Thank you so much for taking the time to review us. We are pleased to hear you enjoyed your stay and that we could provide 10/10 service! Thank you, again, for leaving us a review. Your feedback is invaluable.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec 2023
Hello Elizabeth, We're truly sorry to hear about your recent visit. This is certainly not the experience we aim to provide. Your feedback is important, and we'll be addressing your concerns internally to ensure a better experience for our valued customers in the future.

6/10 Okay

Karmel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Registration staff was nice, breakfast was less than desirable.
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Hello Karmel, We're truly sorry to hear about your recent visit. This is certainly not the experience we aim to provide. Your feedback is important, and we'll be addressing your concerns internally to ensure a better experience for our valued customers in the future.

6/10 Okay

Lawrence

Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Lawrence, Thank you so much for taking the time to review us. We are pleased to hear you enjoyed your stay and that we could provide good service! We'll relay your kind words to the staff as each one will appreciate the recognition. Thank you, again, for leaving us a review. Your feedback is invaluable.