大堂

关于新布蓝兹维圣约翰温德姆戴斯酒店的点评

2.5 out of 5

点评

7.8

还可以

10 分 - 超赞。384 条好评,共有 1004 条点评" "
8 分 - 还可以。322 条好评,共有 1004 条点评" "
6 分 - 一般。160 条好评,共有 1004 条点评" "
4 分 - 很差。87 条好评,共有 1004 条点评" "
2 分 - 糟糕。51 条好评,共有 1004 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Xianshi

2023 年 6 月入住 1 晚
Guest Relations 于 2023年06月14日 的回复
Thank you for rating our hotel, we appreciate your business!

4/10 很差

Oscar

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I found ants inside my room coming from the baseboards. The room I was given was in poor shape. It wasn't cleaned very well when I arrived.
2024 年 5 月入住 2 晚

10/10 超赞

Brad

满意:清洁度、员工和服务、住宿条件和设施
Clean and pretty close to everything
2024 年 5 月入住 1 晚

2/10 糟糕

Lyne

带宠物出行, 与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Room to small overpriced pool area super dangerous tiles super slippery you call that a free breakfast i went to subway overpriced not satified at all if i wasen't well brought up i'd ask for a refund asap or a free night better room lots of space for my service dogs and floor with no kids running on top of my head screeming and in hallway my dogs were so scared
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月15日 的回复
Dear Lyne, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disheartening to hear that we fell short of your expectations.Please know that your comments have been noted and are being addressed with the highest priority.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Warm regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

2/10 糟糕

Olivia

与家人出行, 带宠物出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place was very dirty. Dirty towels. Couldn’t get ahold of anyone from the phone. Very noisy and felt like an unsafe area and place to stay. Pool and hot tub out of order. Would not recommend
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月15日 的回复
Dear Olivia, Thank you for taking the time to provide your feedback. I am truly sorry to hear about the issues you encountered during your stay with us. Please accept my sincerest apologies for the cleanliness concerns and the communication difficulties you experienced.Cleanliness is a top priority for us, and I regret that we failed to meet your expectations in this regard. We take all guest feedback seriously and will address these issues promptly to ensure they do not recur. Your experience is not reflective of the standards we strive to maintain, and I appreciate you bringing these matters to our attention.Warm regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

10/10 超赞

stefano,Regina

满意:清洁度、员工和服务、住宿条件和设施
All good
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月14日 的回复
Dear Stefano, Thank you for your wonderful feedback! We're delighted to hear that everything met your expectations during your stay with us. Providing a positive experience for our guests is always our goal, and we're thrilled that we achieved that for you. If you ever find yourself back in the area, we'd love to have the opportunity to welcome you back for another great stay.Warm regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

8/10 还可以

watm,caraquet

满意:清洁度、员工和服务、住宿条件和设施
Good place to take a break
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月14日 的回复
Dear Watm, Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a good place to take a break. Our team works hard to create a welcoming and relaxing environment for all our guests, and we're thrilled that you enjoyed your stay with us.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing break in the future!Warm regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Kyle,Riverview

满意:员工和服务
There wasn’t a restaurant when it said there was one on the website. The entire hotel was full of kids so there was never time for the pool/hot tub. Was hard to relax in my own room because of the loud noises/banging on doors/walls. Had to switch Hotels unfortunately. The man at the desk was great though.
2024 年 5 月入住 2 晚
Farid Mauad 于 2024年05月14日 的回复
Dear Kyle, Thank you for your response. We are sorry for the confusion regarding the restaurant information on our website. We took the time to check, and we acknowledge that only our bar and breakfast options are listed.We understand that the hotel experienced high occupancy with families during your stay because of some tournaments in the city, however, your comfort and relaxation are important to us, and we regret any inconvenience caused by the noise and disruptions.We understand your decision to switch hotels under these circumstances, and we apologize for any inconvenience you experienced. Should you give us another opportunity in the future, we'll do our best to ensure a more peaceful and enjoyable stay for you.Warm regards, Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

4/10 很差

Tasha

与家人出行, 团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked this hotel a year in advance for a dance competition. I booked it with free cancelation withing 48 hours of the stay. 2 weeks prior to the date I tried to cancel 2 of the 5 nights because my daughter didn't dance the first 2 days. The only way we could cancel those 2 days was to cancel the entire trip and rebook for the other 3 nights. Doing that caused my room price to double each night. They accommodated some people and not others. Then we got there to check in and the front door had a bunch of homeless people right in front of it. When we brought it to their attention at the front desk they told us they were harmless. Then we got into our room, there was a dirty towel hanging on the back of the door and the tub had a bunch of hair in it. Floors were definitely not even swept. It was late so we just dealt with it. The next day our key stopped working for the side door so we had to use the front door and every time we did the staff at the front desk would stop us in a very rude manner and drill us about walking through the front door even though we had a key. They did not fix the side door so this became highly frustrating. When we went to check out we waited for 10 minutes for someone to come to the front desk before we gave up and just left the key. Overall our experience was not a great one and based on our entire dance team their experience was not great either. We will not be back.
2024 年 5 月入住 3 晚
Farid Mauad 于 2024年05月14日 的回复
Dear Tasha, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. It's disheartening to hear that we fell short of meeting your expectations, especially after booking your stay well in advance for such a special occasion.We understand the frustration regarding the cancellation process and the subsequent increase in room rates. Our team strives to accommodate our guests' needs to the best of our ability, and we regret any confusion or inconvenience caused in this regard.Once again, we apologize for the disappointment you experienced during your stay. We truly value your feedback and we will use it to improve our processes and provide better service to our guests going forward. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Kelly

与家人及幼儿出行
Not much for breakfast options
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月10日 的回复
Dear Kelly, Thank you for sharing your feedback regarding our breakfast options. We're sorry to hear that you found them limited. We continuously strive to enhance our offerings to cater to the diverse preferences of our guests. Your input is invaluable to us, and we will take your comments into consideration as we work to improve our breakfast selection. We hope to have the opportunity to exceed your expectations in the future.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Karla,Lower Sackville

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚
Farid Mauad 于 2024年05月9日 的回复
Dear Karla, Thank you for sharing your rating with us. We appreciate your feedback and are always looking for ways to enhance our guests' experiences. If there's anything we can do to improve your stay in the future, please feel free to let us know. We hope to have the opportunity to welcome you back again soon.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

8/10 还可以

Lorena

2024 年 5 月入住 4 晚
Farid Mauad 于 2024年05月9日 的回复
Dear Lorena, Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to hear that you had a satisfactory stay overall. If you have any further comments or suggestions you'd like to share with us to help improve our services, please feel free to reach out. We hope to have the opportunity to welcome you back again soon.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Karla,Lower Sackville

不满意:住宿条件和设施
2024 年 5 月入住 4 晚
Farid Mauad 于 2024年05月9日 的回复
Dear Karla,Thank you for sharing your rating with us. We appreciate your feedback and are always looking for ways to enhance our guests' experiences. If there's anything we can do to improve your stay in the future, please feel free to let us know. We hope to have the opportunity to welcome you back again soon.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Cindy

Chambre rénovée sauf chambre de bain, problème de lavabo lit confortable . Déjeuner correct mais plusieurs choses manquantes 1h avant la fin
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年05月5日 的回复
Dear Cindy, Thank you for sharing your feedback with us. We're glad to hear that you found the renovated room comfortable and that you enjoyed your lunch. However, we apologize for the inconvenience caused by the sink problem in the bathroom and for the missing items during lunch service.Please know that we take your comments seriously, and we will address these issues with our team to ensure that they are resolved promptly. Your feedback helps us to identify areas for improvement, and we appreciate you bringing these matters to our attention.We hope that you will give us another opportunity to provide you with a better experience in the future. If you decide to stay with us again, please don't hesitate to reach out to our staff if there's anything we can do to make your stay more comfortable. Thank you for choosing us, and we hope to welcome you back soon.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

8/10 还可以

Kimberly

满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel, very clean and quiet. We will visit again.
2024 年 4 月入住 2 晚
Farid Mauad 于 2024年05月5日 的回复
Dear Kimberly, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean and quiet. We're thrilled to know that you plan to visit us again in the future. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

8/10 还可以

Nhu

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spotless. however, the way get to the room is complex, no elevator which is not good for luggage carriers.
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年05月3日 的回复
Dear Nhu, Thank you for sharing your feedback with us. We're pleased to hear that you found our facilities spotless during your stay. However, we're sorry to learn that the accessibility to your room did not meet your expectations. We understand the inconvenience of not having an elevator, especially when carrying luggage. Your comments are valuable to us, and we will take them into consideration as we strive to improve our guests' experience. We appreciate your insight and hope to have the opportunity to welcome you back for a smoother and more comfortable stay in the future. Farid Mauad Guest Service ManagerDays Inn by Wyndham Saint John

10/10 超赞

Pierre Marc

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Farid Mauad 于 2024年05月5日 的回复
Dear Pierre, Thank you for the perfect rating! We're thrilled to see that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any feedback or if there's anything we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back for another exceptional stay soon!Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

10/10 超赞

Beth

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice. Very clean room. I enjoyed my stay
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年05月3日 的回复
Dear Beth, Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're thrilled that you enjoyed your room. Your satisfaction is incredibly important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

8/10 还可以

Jordan

2024 年 4 月入住 1 晚
Farid Mauad 于 2024年05月5日 的回复
Dear Jordan, Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to see that you had a positive experience during your stay. If there are any specific areas where you feel we excelled or where we could improve, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

10/10 超赞

Rhonda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 4 月入住 3 晚
Farid Mauad 于 2024年05月2日 的回复
Dear Rhonda, Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our staff during your stay. Providing exceptional service is at the heart of what we do, and it's always rewarding to receive such kind feedback. Our team works hard to ensure that every guest feels welcomed and valued, so your recognition means a lot to us. We hope to have the pleasure of welcoming you back to our hotel again soon!Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

10/10 超赞

Rhonda

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is great will be back
2024 年 4 月入住 3 晚
Farid Mauad 于 2024年04月30日 的回复
Dear Rhonda,Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our staff during your stay. Providing excellent service is our top priority, and we're delighted that our team made a positive impression on you. We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. See you soon!Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Robert

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年05月3日 的回复
Dear Robert, Thank you for your feedback. We appreciate you taking the time to rate your experience with us. If there are any specific areas where we can improve, please feel free to let us know. We value your input and aim to make every guest's stay as enjoyable as possible. We hope to have the opportunity to better meet your expectations in the future.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Pamela

满意:清洁度
不满意:住宿条件和设施
Difficult to navigate through area of the city… My husband was at St. John regional Hospital … property just seem to be rundown and in need of repairs
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年04月26日 的回复
Dear Pamela,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with navigating the area of the city was challenging and that your husband's visit to St. John Regional Hospital was a stressful one.We take your comments about the condition of our property seriously and will address them with our maintenance team. Ensuring our facilities are well-maintained is a top priority for us, and we appreciate your feedback in this regard.If there's anything specific you believe we can improve upon or if you have any additional comments, please don't hesitate to reach out to us directly. Your input helps us to better understand how we can enhance the experience for our guests.Thank you again for your review, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John New Brunswick

10/10 超赞

Sigrid,Brownsville

2024 年 4 月入住 1 晚

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年04月26日 的回复
Dear Jason,Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a fantastic experience.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your time with us. If there's anything specific that stood out to you as particularly enjoyable or any feedback you'd like to share with us, please feel free to do so.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John New Brunswick

4/10 很差

Nicole

I reserved a queen room and they gave me a King
2024 年 4 月入住 1 晚
Farid Mauad 于 2024年04月23日 的回复
Dear Nicole,We sincerely apologize for the inconvenience you experienced during your stay. Providing the correct room type is essential to ensuring our guests have a comfortable and enjoyable stay, and we regret that we fell short in this regard. Your feedback is incredibly valuable to us, and we will be addressing this issue with our team to prevent it from happening in the future. Please rest assured that we take your comments seriously and will do everything possible to make it right. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless and enjoyable stay.Farid MauadService Guest ManagerDays Inn by Wyndham Saint John

8/10 还可以

Philip

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very reasonable
2024 年 4 月入住 2 晚
Farid Mauad 于 2024年04月22日 的回复
Dear Philip,Thank you so much for choosing to stay with us at Days Inn by Wyndham Saint John! We're thrilled to hear that you found our hotel to be very reasonable. Providing excellent value for our guests is always our top priority. We hope you had a comfortable and enjoyable stay.We hope to have the pleasure of welcoming you back to Days Inn by Wyndham Saint John in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Eva

团体旅客
满意:住宿条件和设施,清洁度
Beautiful property in dowtown with lots around to do, although staff was unfriendly upon entrance
2024 年 4 月入住 1 晚
Carol Bastarache 于 2024年04月18日 的回复
Thank you Eva so much for your valuable feedback regarding our beautiful property. We truly appreciate your insights and the time you took to share your thoughts. Your feedback helps us improve and ensures that we continue to provide excellent service to our guests.We apologize if you encountered any unfriendliness upon entrance. Rest assured, we take your comments seriously, and we will address this issue promptly. Our goal is to create a positive experience for every guest, and your feedback helps us achieve that.Once again, thank you for your feedback. We look forward to welcoming you back soon and providing an even better experience next time.Best regards,

10/10 超赞

April

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed as we had a sports tournament. Staff was amazing and having a breakfast before heading out was great. Really enjoyed our stay.
2024 年 4 月入住 2 晚
Carol Bastarache 于 2024年04月18日 的回复
Thank you April for your feedback. We sincerely appreciate your recent stay with us during the sports tournament. It warms our hearts to hear that you had an enjoyable experience.Our staff takes great pride in providing exceptional service, and we’re thrilled to know that they made your stay memorable. Their dedication and friendliness truly shine through, and we’ll be sure to share your kind words with them.Starting the day with a delicious breakfast is essential, especially when you’re heading out for a busy day of sports. We’re delighted that you found our breakfast offerings to your liking!Thank you once again for choosing Days Inn Saint John. We hope to welcome you back soon for another fantastic stay. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out.Safe travels and best wishes!Warm regards,

4/10 很差

Kari

与配偶出行
满意:员工和服务
不满意:清洁度
My car got robbed in the parking lot.
2024 年 4 月入住 2 晚
Carol Bastarache 于 2024年04月18日 的回复
Dear Kari, I am deeply sorry to hear about the unfortunate incident involving your car being robbed in our parking lot. Please accept my sincerest apologies for the distress and inconvenience this has caused you.As a team, we take security matters very seriously, and incidents like this are unacceptable. We are actively reviewing our security protocols and working to enhance safety measures to prevent such occurrences in the future.While we cannot undo what happened, we are committed to assisting you in any way we can. Please feel free to reach out to our front desk or management team, and we will do our best to support you during this difficult time.Once again, I apologize for the inconvenience you’ve experienced. Your feedback is invaluable, and we appreciate your understanding as we strive to improve.Thank you for choosing our establishment, and we hope to regain your trust in the future.Sincerely,

10/10 超赞

Lesley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and staff were wonderful butv ock your doors on your vehicles.
2024 年 4 月入住 3 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Lesley,We are delighted to receive your 5-star review! Thank you for choosing our here at the Days Inn Saint John and appreciating our wonderful staff. Your kind words inspire us to continue delivering exceptional service.Regarding your feedback about vehicle security, we take it seriously. While we strive to provide a safe environment, we encourage all guests to take precautions. Once again, thank you for your positive review. We look forward to hosting you again soon!Best regards,

8/10 还可以

Rajsatinder

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff & breakfast is too good
2024 年 4 月入住 1 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Rajsatinder,We take pride in creating a warm and welcoming atmosphere. Our dedicated team strives to ensure your stay is memorable, and we’re delighted that you found our staff to be friendly and accommodating.Regarding breakfast, we’re thrilled that it exceeded your expectations! We look forward to hosting you again soon. Thank you for your feedback and choosing to stay with us!

8/10 还可以

Yuvi

2024 年 3 月入住 2 晚
Carol Bastarache 于 2024年04月18日 的回复
Thank you Yuvi for rating our property. Glad you enjoyed your stay and we hope to see you soon.

6/10 一般

Tasha

与家人出行, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
The pool and hot tub had disgusting floaty things in the water and all along the sides. So disgusting.
2024 年 4 月入住 2 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Tasha,We sincerely apologize for the unpleasant experience you encountered during your recent stay at our establishment. Your feedback regarding the pool and hot tub is deeply concerning, and we appreciate your honesty.Maintaining a clean and hygienic environment is our top priority, and we regret that we fell short of your expectations. We have taken immediate action to address the incident. Once again, we apologize for the discomfort you experienced. We appreciate your feedback, as it helps us improve our services. We hope you will give us another opportunity to provide you with a delightful stay in the future.

8/10 还可以

Lukman

与家人出行, 商务旅客
满意:员工和服务,清洁度
Staff service is very good, but property condition is not so fantastic but good for the budget.
2024 年 4 月入住 2 晚
Carol Bastarache 于 2024年04月15日 的回复
Your feedback is very valuable to us. Thank you Lukiman, for sharing your thoughts. While we strive to improve, your opinions guide us toward enhancing our services and creating memorable experiences. Your candid feedback fuels our commitment to excellence.Thank you for being part of our journey. We look forward to welcoming you again soon!Warm regards,

10/10 超赞

Cornelius

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome hotel with good customer service!
2024 年 4 月入住 1 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Cornelius,We extend our heartfelt gratitude for choosing our hotel for your stay. Your kind words about our establishment and exceptional customer service warm our hearts.It’s our pleasure to serve you, and we’re thrilled that you found our hotel to be awesome. Your positive feedback motivates us to continue delivering top-notch experiences to all our guests.Thank you for being a part of our journey. We look forward to welcoming you back soon!Warm regards,

2/10 糟糕

Ann-Marie

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Carol Bastarache 于 2024年04月15日 的回复
Thank you Ann-Marie for taking the time to rate our property. Your feedback is highly appreciated. We apologize if there were any aspects of your stay that didn’t meet your expectations.Please feel free to reach out to me directly so that we can better understand your experience and take necessary steps to ensure a more pleasant stay next time. Your insights are invaluable in helping us improve our services.We look forward to welcoming you back soon and providing an even better experience!Warm regards,

10/10 超赞

Donna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Donna,Thank you so much for taking the time to leave us a 5-star review! Your feedback is incredibly valuable to us, and we’re thrilled to hear that you had a positive experience at our establishment. We appreciate your support and hope to welcome you back soon. Warm regards,

2/10 糟糕

Lucie

与家人出行
不满意:清洁度、员工和服务、服务设施
Nous étions un groupe de personne qui a séjourné dans votre établissement pour un évènement dans la région de St-John. Plusieurs situations vécus par notre famille dont odeur de cigarette et de marijuana, tapage, et propreté dont dans le bain, les interrupteurs et le miroir.
2024 年 4 月入住 3 晚
Carol Bastarache 于 2024年04月15日 的回复
Dear Lucie,I would like to sincerely apologize for the inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Your feedback guides us in providing a better experience on your next visit.Once again, please accept our sincerest apologies for any inconvenience caused. We value your patronage and hope to welcome you back to our property in the near future.Sincerely,

8/10 还可以

Sarah

与家人及幼儿出行
满意:清洁度
Good value for the price. Rooms recently renovated. The area is a bit sketchy but we didn’t have any issues overall.
2024 年 4 月入住 2 晚
Carol Bastarache 于 2024年04月8日 的回复
Thank you Sarah for sharing your experience. Glad you enjoyed you stay and we hope to see you soon!

6/10 一般

Paul

满意:清洁度
2024 年 3 月入住 1 晚
Carol Bastarache 于 2024年04月4日 的回复
Thank you Paul for taking the time to rate our property. Please feel free to reach out so we know how to make your stay more enjoyable for next time.

10/10 超赞

Penny

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very lovely renovated property. Highly recommend and Staff was AMAZING 👏
2024 年 3 月入住 1 晚
Carol Bastarache 于 2024年04月1日 的回复
Thank you Penny for the fantastic 5-Star review. So glad you enjoyed your stay at our property Days Inn Saint John and that our staff were amazing! We hope to see you soon!

10/10 超赞

Arash

2024 年 3 月入住 1 晚
Farid Mauad 于 2024年05月5日 的回复
Dear Arash, Thank you for the excellent rating! We're thrilled to see that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If you have any feedback or if there's anything we can do to further enhance your future visits, please feel free to let us know. We look forward to welcoming you back for another exceptional stay soon!Farid MauadGuest Service ManagerDays Inn by Wyndham Saint John

6/10 一般

Megan

与家人及幼儿出行
满意:员工和服务
不满意:清洁度
The room smelled very badly. There were stains on the towels. No towels for the pool. The room did not feel clean. The pool area was full of bandaids and hair all over the pool deck. Which is very slippery and myself and my children both fell.
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月27日 的回复
Megan, I'm very sorry this was the experience you had with us, it falls well below the high standard we hold ourselves to and we will ensure it's corrected.

6/10 一般

Susan

与配偶出行
满意:清洁度、员工和服务、服务设施
Very clean Breakfast was great. It is located in a noisy part of town, and I found the sound carried between rooms as well
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月27日 的回复
Thank you, Susan, for sharing your review with us. We're glad you enjoyed a great breakfast!

4/10 很差

Anthony

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
Absolutely filthy bathroom. Housekeeping is non existent. Asked front desk for towels, facecloth, soap, coffee and did not receive it until the next day after I went down to the desk to ask again. Save your money, stay somewhere else. Everything can be overlooked, but not the cleanliness.
2024 年 3 月入住 5 晚
Guest Relations 于 2024年03月27日 的回复
Anthony, I'm sorry this was your experience with us and appreciate you sharing your feedback. These issues will be addressed and corrected immediately. Prompt guest service is a priority for us and we will take your feedback and improve.

10/10 超赞

Sharon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Room was good, staff great.
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月27日 的回复
Thank you, Sharon, for sharing your great review with us. we appreciate your business.

4/10 很差

Eva

与配偶出行
不满意:员工和服务,清洁度
It was a beautiful place although staff was not friendly upon arriving, i had a late check in as i had to work late as well as when i got into thr room the bathroom was gross, hair all through the tub, was paper with guest writing on it on the bedside tables. Nothing major just woukdnt expect it
2024 年 3 月入住 1 晚
Carol Bastarache 于 2024年04月1日 的回复
Sorry we fell short on your experience. I do apologize there were cleanliness issues. This is unacceptable and this will be addressed with our team. I do hope you give us an opportunity in the future.

8/10 还可以

Christopher

商务旅客
满意:服务设施,员工和服务
It was quite alright, I had asked the reception about long stays and potential deals, as Id arrived in Saint John from Ontario and the place I was initially to stay at was very unsuitable. The receptionist allegedly inquired to the manager for me, but I was never given a response. ( A long-shot, but was desperate) Everything else was great, but was holding out for even just a yes or no answer. The hotel seemed quite light on guests at least on my second night, so was hoping they'd welcome the extended business from me. Bedroom and bathroom was lovely!
2024 年 3 月入住 2 晚
Carol Bastarache 于 2024年04月1日 的回复
My apologies Christopher. I did try to reach out a few times sorry we were unable to connect. Glad you enjoyed your stay. We hope to see you in a future visit.

10/10 超赞

Vernon

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Guest Relations 于 2024年03月27日 的回复
Thank you, Vernon, for rating our hotel. We appreciate your support!