Verified review
6/10 Okay
Tatiana
3 Oct 2026
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
The beautiful view and comfortable beds were the only positives. The listing left out several significant issues.
Check-in required passport details and selfies holding our IDs. The agency said this was required by Italian police law but did not provide the specific requirement when asked. The directions were unclear, and reaching the apartment meant a long walk and numerous steep, difficult steps. Getting to and from the apartment was challenging, especially for a guest with mobility issues and a pregnant guest. None of this was disclosed in the listing. The advertised pool was closed, with no mention of seasonal closure.
The dishes were dirty, the shower leaked into the hallway, and the smaller bedroom walls were visibly dirty. There were no paper towels and only two tiny rolls of toilet paper for three adults staying two nights.
On the morning of check-in, we were told a maintenance person would come the next day to replace the refrigerator. We were asked to leave the key if we went out, which made us uncomfortable. For a two-night stay, this should have been addressed before arrival or another accommodation offered.
Stayed 2 nights in Sep 2026