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关于NH 卡斯特利亚诺斯宫酒店的点评

4 out of 5
NH 卡斯特利亚诺斯宫酒店
Calle San Pablo, 58, Salamanca, Salamanca

点评

9.4

绝佳

10 分 - 超赞。296 条好评,共有 408 条点评" "
8 分 - 还可以。82 条好评,共有 408 条点评" "
6 分 - 一般。24 条好评,共有 408 条点评" "
4 分 - 很差。3 条好评,共有 408 条点评" "
2 分 - 糟糕。3 条好评,共有 408 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

hungwen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
值得推薦的飯店
地點超棒景點走路都在5分鐘內
2018 年 10 月入住 1 晚
Remedios Madrid 于 2018年11月3日 的回复
Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.

10/10 超赞

thierry

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Emplacement idéal pour visite à pied de la vieille ville. Très bel établissement et personnel parfait
2024 年 5 月入住 1 晚
Remedios Madrid-General Manager- 于 2024年05月22日 的回复
Cher ThierryTout d’abord, merci d’avoir partagé votre expérience dans notre hôtel NHC Palacio de Castellanos. Nous sommes ravis de lire des commentaires comme le vôtre. Nous sommes heureux d’apprendre que votre séjour dans notre hôtel a été merveilleux et à la hauteur de vos attentes. Nous sommes également heureux que vous ayez aimé l’emplacement.Je vous prie d’agréer nos salutations distinguées.

8/10 还可以

Michael

满意:员工和服务
2024 年 5 月入住 1 晚

10/10 超赞

Mark

满意:住宿条件和设施
Renovated historic building. Nice size room and large, modern bathroom. Excellent breakfast. Friendly, efficient staff. Was a bit warm in room and could not adjust thermostat below 18 C; however, opening window to let in cool air solved issue (somewhat noisy at times). With window closed, no street noise).
2024 年 5 月入住 2 晚
Remedios Madrid-General Manager- 于 2024年05月13日 的回复
Dear MarkFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. We look forward to welcoming you again soon. Best regards,

10/10 超赞

Carlos

满意:清洁度、员工和服务、住宿条件和设施
El hotel está bien localizado.
2024 年 4 月入住 1 晚

8/10 还可以

Domingo

满意:住宿条件和设施
Excelente ubicación
2024 年 4 月入住 1 晚
Remedios Madrid-General Manager- 于 2024年04月25日 的回复
Estimado DomingoEn nombre de todo el equipo le agradezco el tiempo que se ha tomado en dejarnos una reseña tan completa y amable. Es una satisfacción para todos conocer que su experiencia con nosotros ha sido fabulosa. En especial que haya disfrutado de la céntrica ubicación. Además del desayuno y la limpieza que le ha dado seguridad y tranquilidad.Esperamos volver a tenerla pronto con nosotros nuevamente,Saludos Cordiales.

10/10 超赞

Johanne

2024 年 3 月入住 1 晚

8/10 还可以

Veronica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

audra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Salamanca was just a stopping point for us in our way to Madrid. I am SO glad we did. This little walkable city was one of my favorite places in our 3 weeks of Spain and Portugal. I can’t say enough about the NH Collection Salamanca! It’s old but beautiful and the staff is top notch! The location can’t be beat and breakfast was great! We definitely hope to make it back for more than one night.
2024 年 3 月入住 1 晚
Remedios Madrid-General Manager- 于 2024年03月8日 的回复
Dear AudraFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. I am sure it will be the best motivation for them to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

8/10 还可以

Valerie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful building in a stunning location. Our room faced the convent and the view was wonderful. The room was large, well appointed and the bed comfortable. The breakfast buffet was good but sadly the tea and coffee arrangements weren’t that easy with him t water in a jug to make tea. Parking was expensive.
2024 年 2 月入住 1 晚
Remedios Madrid-General Manager- 于 2024年02月29日 的回复
Dear ValeriaFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us.. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it.We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 超赞

Sergio

满意:清洁度、员工和服务、住宿条件和设施
A vista dos quartos para o mosteiro. Lindissima
2024 年 2 月入住 2 晚
Remedios Madrid-General Manager- 于 2024年02月26日 的回复
Estimado SergioLe damos las gracias por su opinión y por recomendar nuestro hotel a otros usuarios.Nuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo

10/10 超赞

Carl,Lancaster

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I wish I could give this place more than five stars.
2024 年 2 月入住 2 晚
Remedios Madrid-General Manager- 于 2024年02月26日 的回复
Dear CarlWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 一般

MARTHA E.

2024 年 2 月入住 4 晚
Remedios Madrid-General Manager- 于 2024年04月29日 的回复
Dear MarthaFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 超赞

Howard

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a lovely hotel. The front entrance however is not handicap accessible so be advised (there may be an entrance in the rear which is handicap accessible so I would check). The parking is in the rear of the hotel and a staff member parks your car--very, very nice.
2024 年 1 月入住 4 晚
Remedios Madrid -General Manager- 于 2024年02月1日 的回复
Dear HowardWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Ana Paula

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Local incrível
2024 年 1 月入住 2 晚
Remedios Madrid-General Manager- 于 2024年02月26日 的回复
Dear AnaThank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedbacks will encourage all the team to keep bringing excellence to hospitality.Best regards,

10/10 超赞

Elaine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great situation for central Salamanca
Everything was amazing at this hotel. Valet parking and dog friendly
Just 2 minutes walk from hotel
2024 年 1 月入住 1 晚
Remedios Madrid-General Manager- 于 2024年02月26日 的回复
Dear ElaineWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 超赞

Ali

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the staff, beautiful hotel in the center with excellent views! Would come again.
2024 年 1 月入住 1 晚
Remedios Madrid -General Manager- 于 2024年01月25日 的回复
Dear AliThank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedbacks will encourage all the team to keep bringing excellence to hospitality.Best regards

6/10 一般

Martin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
El hotel está muy bien , algunas cosas un poco viejas pero cómodo y bien atendido
2024 年 1 月入住 2 晚
Remedios Madrid -General Manager- 于 2024年01月17日 的回复
Estimado MartínMuchas gracias por su valoración y comentario sobre su reciente estancia en nuestro hotel. Aunque parece que hemos cubierto en parte sus expectativas veo que aún tenemos áreas de mejora y en ello nos esforzaremos. Muchísimas gracias por su ayuda. Saludos cordiales.

10/10 超赞

Gilles

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Remedios Madrid -General Manager- 于 2024年01月25日 的回复
Dear GillesWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 超赞

Manuel

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of our favourite hotels on our trip. Very friendly and efficient staff. The room was spacious and perfect for us (including our dog). We will defenitely make use of NH Collection hotels again
2024 年 1 月入住 2 晚
Remedios Madrid -General Manager- 于 2024年01月11日 的回复
Dear ManuelFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, and the staff have helped to reached it.I am sure it will be the best motivation for his to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

2/10 糟糕

ortmans

2024 年 1 月入住 1 晚
Remedios Madrid -General Manager- 于 2024年01月12日 的回复
DearOrtmansThank you for choosing the NH Collection Palacio de Castellanos during your recent visit to Salamanca. One of our key priorities is to provide the high level of friendly and courteous service and we are truly sorry to learn that your stay with us is not as expected. If you could write more details in your feedback always help us to improve and give to future guest a high quality services.Have a wonderful day

10/10 超赞

Isabel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous
NH is impecably clean, comfortable and great location, it could be a 5 star hotel.
2024 年 1 月入住 1 晚
Remedios Madrid -General Manager- 于 2024年01月16日 的回复
Dear IsabelFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 超赞

sarah,los angeles

2024 年 1 月入住 2 晚
Remedios Madrid -General Manager- 于 2024年01月16日 的回复
Dear SarahWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 超赞

Jeanne Marie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel with ideal location. Accommodating staff. Decent breakfast.
Remedios Madrid-General Manager- 于 2024年02月26日 的回复
Dear JeanneWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Campos

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Remedios Madrid -General Manager- 于 2024年01月25日 的回复
We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 一般

Miguel

2023 年 11 月入住 1 晚
Remedios Madrid -General Manager- 于 2024年01月25日 的回复
Estimado MiguelMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel in a beautiful city
Very nice hotel in a perfect location. If you are there as a tourist you couldn’t pick a better situated hotel within walking distance to the tourist sites. Salamanca is a beautiful city as is the hotel. We had a pleasant stay at the hotel in October, there was a delay in getting the heat on when it turned cold but it was resolved within a day.
2023 年 10 月入住 2 晚
Remedios Madrid -General Manager- 于 2024年01月26日 的回复
Dear DeborahFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Remedios Madrid -General Manager

10/10 超赞

Tony

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
First class hotel, great staff but parking is a nightmare!
2023 年 12 月入住 1 晚
Remedios Madrid -General Manager- 于 2024年01月26日 的回复
Dear TonyWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 一般

Norma,Monterrey

团体旅客
满意:服务设施
Todo estuvo muy bien solamente el checking muy confuso porque traíamos carro y maletas y no sabíamos cómo hacerle para llegar al hotel al estacionamiento muy complicado nadie nos puede explicar y tuvimos que subir muchas escaleras con las maletas y traíamos mis maletas grandes puerto
2023 年 11 月入住 1 晚
Remedios Madrid -General Manager- 于 2023年11月20日 的回复
Estimada NormaMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer y poner atención en los aspectos que podemos mejorar. Lamentamos la impresión que se lleva de su estancia con nosotros, por lo que esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Esperamos poder recibirle de nuevo en muchas otras ocasiones y poder proporcionarle una estancia memorable como nos gustaría. Atentamente

10/10 超赞

Juan Jose

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Will stay again and again
2023 年 11 月入住 1 晚
Remedios Madrid -General Manager- 于 2023年11月13日 的回复
Dear Juan José,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 超赞

Maria

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel es precioso y muy cómodo. El servicio de desayuno estuvo fenomenal y los empleados encantadores.
Remedios Madrid -General Manager- 于 2023年11月7日 的回复
Estimada MariaGracias por compartir con nosotros su opinión sobre su pasada estancia en nuestro hotel NHC Palacio de Castellanos, cada observación que nos ha dado como la ubicación, el desayuno, y el personal, son fundamentales para conocer cuál es la percepción que se llevan nuestros huéspedes tras su estancia en nuestro Hotel. Valoramos mucho su contribución y esperamos que a nuestros futuros huéspedes les sirva como guía para conocernos un poquito más. Esperamos que regrese pronto y le prometemos que continuaremos trabajando con el mismo entusiasmo para seguir ofreciendo estancias 100% recomendables.Reciba un saludo

10/10 超赞

Francisco,Santa Cruz de la Sierra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We just stay for one night, but the room was great with a very comfortable bed. The hotel is also very well located, in front of St Esteban’s church.
2023 年 10 月入住 1 晚
Remedios Madrid-General Manager- 于 2023年11月6日 的回复
Dear FranciscoFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 一般

Åsa

不满意:客房舒适度
2023 年 10 月入住 1 晚
Remedios Madrid-General Manager- 于 2023年11月6日 的回复
Dear AsaWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 超赞

Yakov

2023 年 9 月入住 1 晚
Remedios Madrid -General Manager- 于 2023年11月13日 的回复
Dear YakovThank you so much for taking the time to share your impression with Expedia Travelers.We are looking forward to welcome you back at NH Collection Palacio de Castellanos for leaving us take care of you during your next visit to Salamanca. Best regards,

10/10 超赞

Amanda

2023 年 10 月入住 1 晚
Remedios Madrid-General Manager- 于 2023年10月20日 的回复
Dear Amanda,Thank you very much for taking the time to share your pleasant experience and rating of the hotel. On behalf of the entire team, thank you very much for your generosity. It has been an enormous pleasure to have you stay with us and we can only hope to have the opportunity many more times. Until then, please accept our best regards

6/10 一般

John

满意:客房舒适度,清洁度
Overpriced
Good location.Surprised that guests think the breakfast is good as I found it poor-value compared to similar Spanish hotels.Interestingly front desk was more interested in selling breakfast than providing information.No replacement of room refreshments during the stay.Over priced compared to better hotels.
2023 年 10 月入住 3 晚
Remedios Madrid-General Manager- 于 2023年10月20日 的回复
Dear JohnFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 超赞

andres felipe

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Remedios Madrid -General Manager 于 2023年10月9日 的回复
Estimado Andres Felipe,Apreciamos su fabulosa valoración sobre nuestro hotel NHC Palacio de Castellanos.Todo el equipo trabaja para ofrecer a nuestros clientes estancias 100% satisfactorias y puntuaciones como la suya son la perfecta motivación para continuar trabajando en la misma línea.Esperamos que ésta sea una de muchas mas visitas.Reciba un cordial saludo

8/10 还可以

Daniel,Ottawa

满意:员工和服务,清洁度
2023 年 9 月入住 1 晚
Remedios Madrid -General Manager 于 2023年10月2日 的回复
Estimado Daniel,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludoRemedios Madrid -Directora

8/10 还可以

Ayala

满意:住宿条件和设施,员工和服务
Not too comfortable.
2023 年 9 月入住 1 晚
Remedios Madrid -General Manager 于 2023年09月26日 的回复
Dear Ayala,First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 超赞

Adriana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hermoso hotel
Es un hermoso hotel, céntrico, con personal muy amable y un desayuno rico. Lo recomendamos ampliamente
2023 年 9 月入住 1 晚
Remedios Madrid -General Manager 于 2023年09月22日 的回复
Estimada Adriana,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros de la comunidad Hotels.com. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Les deseamos una feliz semana.Atentamente,

10/10 超赞

yves

2023 年 9 月入住 1 晚
Remedios Madrid -General Manager 于 2023年09月16日 的回复
Dear Yves,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 一般

真实旅客

2023 年 9 月入住 1 晚
Remedios Madrid -General Manager 于 2023年09月13日 的回复
Estimado usurio Hotels.com,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 超赞

Miguel Ángel

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No hay peros, excelente atención y magnificas instalaciones. El personal de terraza competente y presta un gran servicio de forma profesional.
2023 年 8 月入住 1 晚
Remedios Madrid -General Manager 于 2023年09月13日 的回复
Estimado Miguel Angel,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Esperamos volver a contar con su confianzaAtentamente,

10/10 超赞

Antonio

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Splendido hotel nella splendida Salamanca
Bellissima struttura,, un palazzo storico pieno di fascino. Hotel preso in offerta abbiamo alloggiato in superiore, situato in pieno centro vicino alla cattedrale e all'università. Camere spaziose e mo;to pulite. Per chi arriva in auto l`hotel non ha un park ma un park è situato a pochi metri dalla struttura. Ottima l`accoglienza, Impeccabile la reception. Abbiamo avuto un problema con l`aria condizionata ci hanno subito cambiato la camera senza alcun problema. Non abbiamo fatto colazione ma abbiamo utilizzato la terrazza che affaccia sulla bellissima piazza per un drink.
2023 年 8 月入住 1 晚
Remedios Madrid -General Manager 于 2023年08月29日 的回复
Dear Antonio,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Anthony

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A gem of a hotel in a gem of a town
Lovely hotel in a lovely location. Staff were very helpful and friendly. Didn’t have to worry about parking car, it was all taken care of. I would stay here again.
2023 年 8 月入住 1 晚
Remedios Madrid -General Manager 于 2023年08月24日 的回复
Dear Anthony,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Emilio,Freeport

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff, food, drinks, rooms.
2023 年 8 月入住 2 晚
Remedios Madrid -General Manager 于 2023年08月24日 的回复
Dear Emilio,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

8/10 还可以

Dominique

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cet hôtel est très bien situé pour visiter Salamanque à pied. L’accueil et le service sont très corrects. La chambre et la salle de bain sont un peu vieillottes et demanderaient à être rafraîchies mais restent vastes et fonctionnelles. Le petit déjeuner est très varié et d’excellente qualité. Le principal problème de cet hôtel est l’insonorisation quasi inexistante et le bruit qui en résulte. De plus notre chambre était contre la buanderie (la 207) donc très bruyant à cause du ménage qui démarre très tôt ! Dommage….
2023 年 8 月入住 2 晚
Remedios Madrid -General Manager 于 2023年08月21日 的回复
Cher Dominique,Tout d'abord, je tiens à vous remercier d'avoir pris le temps de commenter notre Hôtel et les services rendus. Nous apprécions grandement votre opinion pour le processus d'amélioration continue et comme base pour rendre le séjour de nos clients plus agréable à chaque fois. Nous sommes désolés de savoir que certains aspects n'étaient pas à votre entière satisfaction. Nous espérons vous voir dans un proche avenir et je reste à votre disposition pour tout ce dont vous pourriez avoir besoin. Mes meilleures salutations,

6/10 一般

Thomas,Woodbury

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No elevator from street up 20 steps to check in desk.
2023 年 8 月入住 1 晚
Remedios Madrid -General Manager 于 2023年08月9日 的回复
Dear Thomas,Thank you for the trust you have placed in our hotel NH Collection Palacio de Castellanos and for taking the time to write to us in detail the problem you experienced whilst staying with us.Regret to know you didnt enjoy our beautiful and old palace because of the steps, we have photos in Expedia web where you could have seen the building and the entrance.We remain at your disposal for anything you may need. My very best regards,

10/10 超赞

Stig

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
Remedios Madrid -General Manager 于 2023年08月3日 的回复
Dear Stig,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

gerardo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Remedios Madrid -General Manager 于 2023年08月3日 的回复
Estimado Gerardo,Le damos las gracias por su opinión y por recomendar nuestro hotel a otros usuarios.Nuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo