I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service.
We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it.
Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower.
Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements.
The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food.
In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best
