費斯塔冬宮酒店是否設有泳池？

是，此住宿設有室內泳池。

費斯塔冬宮酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

費斯塔冬宮酒店的泊車位收費多少？

此住宿有提供自助泊車服務，費用為每晚 EUR6。此住宿有提供代客泊車服務，費用為每晚 EUR6。

費斯塔冬宮酒店的登記入住時間是？

登記入住開始時間：14:00；登記入住結束時間：任何時間。

費斯塔冬宮酒店是否有提供接駁車服務前往機場？

是，來回機場接駁車有提供服務 (按要求提供)。接駁交通收費為每輛車 EUR60。

費斯塔冬宮酒店位於哪裡？

這間適合家庭入住的酒店位於薩莫科夫，距離雅納基耶夫滑雪和單板滑雪學校、波羅維茲滑雪度假村和西特尼亞科沃快車不到 2 公里。距離比斯特里察皇家宮殿 3.2 公里。

費斯塔冬宮酒店薩莫科夫區

Q: 費斯塔冬宮酒店是否設有泳池？

是，此住宿設有室內泳池。

Q: 費斯塔冬宮酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

10/10 優異

真實旅客

家人同遊

2024 年 6 月 2 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Great location and excellent staff.

於 2024 年 5 月住了 1 晚

10/10 優異

Vasil

家人同遊

2022 年 3 月 6 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2022 年 2 月住了 6 晚

4/10 欠佳

Elizabeth

家人同遊

2022 年 2 月 21 日

讚好：客房舒適度

不滿：住宿狀況

The hotel is dated throughout. The staff were

於 2022 年 2 月住了 4 晚

10/10 優異

真實旅客

2021 年 7 月 5 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2021 年 6 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊

2021 年 3 月 15 日

讚好：整潔度和住宿狀況

不滿：職員與服務

Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza

於 2021 年 3 月住了 4 晚

10/10 優異

真實旅客

伴侶同遊

2021 年 3 月 7 日

讚好：職員與服務、設施服務和住宿狀況

Our stay was great. I definitely recommend this hotel.

於 2021 年 3 月住了 2 晚

10/10 優異

Stanimir

2021 年 3 月 7 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

於 2021 年 2 月住了 3 晚

8/10 不錯

Mihai

2021 年 2 月 28 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2021 年 2 月住了 6 晚

10/10 優異

Ivan

多人同遊

2021 年 2 月 17 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Amazing hotel! Great location and such a good stuff! Definitely will come back!

於 2021 年 2 月住了 1 晚

10/10 優異

Ivan

2021 年 2 月 16 日

讚好：整潔度、職員與服務和客房舒適度

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!

於 2021 年 2 月住了 2 晚

8/10 不錯

真實旅客

家人同遊

2021 年 2 月 8 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.

於 2021 年 2 月住了 2 晚

4/10 欠佳

真實旅客

2021 年 1 月 3 日

於 2020 年 12 月住了 2 晚

10/10 優異

Petko (Sofia)

伴侶同遊

2020 年 10 月 19 日

讚好：整潔度、職員與服務和設施服務

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.

於 2020 年 10 月住了 1 晚

10/10 優異

真實旅客

2020 年 10 月 18 日

讚好：整潔度和職員與服務

於 2020 年 10 月住了 1 晚

8/10 不錯

ron

2020 年 9 月 27 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2020 年 9 月住了 1 晚

10/10 優異

Carl

家人同遊

2020 年 3 月 15 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

於 2020 年 3 月住了 3 晚

8/10 不錯

John

多人同遊

2020 年 3 月 13 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.

於 2020 年 3 月住了 4 晚

2/10 很差

Tenna Ann

2019 年 9 月 24 日

不滿：職員與服務和客房舒適度

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...

於 2019 年 9 月住了 5 晚

8/10 不錯

Dan Cristian

家人同遊

2019 年 9 月 16 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2019 年 9 月住了 1 晚

10/10 優異

daniele

2019 年 9 月 11 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Séjour à borovetz

Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin

於 2019 年 9 月住了 5 晚

4/10 欠佳

William

2018 年 7 月 29 日

不滿：整潔度、職員與服務和住宿狀況

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.

於 2018 年 7 月住了 1 晚

8/10 不錯

真實旅客

2018 年 7 月 17 日

讚好：整潔度、職員與服務和客房舒適度

於 2018 年 7 月住了 3 晚

6/10 一般

真實旅客

2018 年 7 月 14 日

讚好：職員與服務

不滿：整潔度和客房舒適度

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.

於 2018 年 7 月住了 4 晚

8/10 不錯

真實旅客

2018 年 3 月 19 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2018 年 3 月住了 2 晚

8/10 不錯

KOSTAS

2018 年 3 月 19 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο

於 2018 年 3 月住了 2 晚

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