Sihanoukville Samudera Supermarket Hotels

"I would like to compliment Mr. Virak, who has made my stay at Novotel Sihanoukville extremely pleasant. Mr. Virak always anticipates my needs, puts himself in my shoes, and goes the extra mile to make sure I am comfortable. His service is beyond thoughtful and truly exceptional. On Day 1, when I needed a quiet spot for a meeting, he patiently followed me from the restaurant to the lounge and finally to the lobby—just to help me find the perfect quiet corner. He even brought me an extra table for my laptop, turned down the music, and checked in on me every hour to ensure everything was okay. On Day 2 during breakfast, he saw me with my laptop and, knowing I needed to work, offered me a seat in a closed area for some peace and quiet. He was so attentive to every detail—asking if he should turn on the lights to reduce glare from my screen, checking if I needed anything to eat or drink, and even closing the door for me when he noticed more people walking past. Later that evening at the beach bar, while I was working again, he noticed I hadn’t plugged in my charger. He quietly brought me an extension cord and asked if I needed to charge my laptop. That level of attention is rare. As a trainer, I’m honestly very impressed by Mr. Virak’s dedication and attentiveness—so much so that I will be using his service as an example in my future customer service classes. I hope this message can be passed along to him, e truly he made a lasting impression on me."

"Very nice staff, booked this place very last minute! Booked 4 room like 5-10 mins before and showed up, they had the keys and room ready within 5mins! Very convenient and decent pricing. We went to Angkor bar on the beach, best food we had so far! "

"First of all, check-in was a crap shoot; NO communication, got lucky I hitched a ride with another guest who was having same problem, still was kinda left standing during check-in, otherwise no staff existing for any issues with the room, stained pullout couch, terrible working elevators, silverware was non-existing, no china for coffee, TV wasn't working, pool had no towels and the lounge chairs were bolted stuck in a seated position, no cushions either, property was very difficult to find, google maps didn't locate accurately, neighborhood was soso with lots of abandoned real estate projects, just skeletons sitting there. Checkout again marred by absence of staff, so not even sure if I checked out correctly"

"Good location right next to the beach. Walking distance from the Golden Lions roundabout with many restaurants nearby. However, the amenities at the hotel are very basic. Casino tables right between the lobby area and the guest elevators, are fairly distasteful. Breakfast was very disappointing compared to other hotels I’ve been to in the region "

"It’s in a good spot and clean and safe. We stopped on our way to the islands. Would choose it again next time we pass through. Nice walk along the beach and big shopping centres to explore. "

"We found the staff friendly courteous and attentive. The hotel foyer, breakfast area and our room was very clean and tidy and our room was made up nicely each day. The hotel has a supermarket a very short walk from it (within 50 metres of the end of the driveway). We didn’t like the fact that the advertising on Expedia and the hotels own online directory states that there was a Western restaurant on site but we were told upon enquiry that this had been closed for 2 years. We were also disappointed that the pool was dirty and had a green tinge to it. Nobody was using it and it looked like the water was unkept. "

"one the best hotels I have stayed with a limited budget considering Sihanokville I recommend anyone. Can not say anything negative. Hope they do not neglect cleaning and maintenance as other hotels to profit more..."