4/10 很差
Brooke，San Antonio
与配偶出行
2024年06月5日
不满意：住宿条件和设施
Valet service was exceptional, and much better than customer service inside the hotel. We had to ask for all information - and it was given with attitude: asked about check out time, pool hours and pool location,etc. cleanliness moderate. Very few guests, so imagine it may be poor if busy. It seemed the front desk staff did not want to be there. Felt we were inconveniencing them for basic info (like questions about location of pool and check out time). No pool towels out at pool. Later discovered them in our room, in the closet. Just no information given. We’d gone to the resort website to figure out food options on site, etc. At 8:30 am, pounding at our door by a man in a polo with gloves on. No name tag, no polo identifying as a staff member. When my husband answered, he just walked away. Phone rang twice, first time no one on the other line. Second time, front desk asking if we’d changed rooms last night. No, we had not. Confusion over what room we were in, so they thought it was vacant? The pool hours begin at 10 am, we were told, when checkout is. For the size resort, outdoor pool very small. Wouldn’t stay here again. For anyone concerned about self-parking (we weren’t, but in case you are) only valet parking available. Pricey parking. Simply not worth it. Pick another hotel. Lots of great places in the area. This isn’t one of them.
Brooke
2024 年 6 月入住 1 晚