大堂

关于圣安东尼奥伯尼万豪费尔菲尔德套房酒店的点评

2.5 out of 5

点评

8.4

很好

10 分 - 超赞。178 条好评,共有 339 条点评" "
8 分 - 还可以。79 条好评,共有 339 条点评" "
6 分 - 一般。44 条好评,共有 339 条点评" "
4 分 - 很差。24 条好评,共有 339 条点评" "
2 分 - 糟糕。14 条好评,共有 339 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

2/10 糟糕

Jacob

不满意:清洁度、员工和服务、住宿条件和设施
Nothing
2024 年 5 月入住 1 晚

10/10 超赞

Tim,Aledo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Fairfield Team 于 2024年05月21日 的回复
Thank you. We are glad to see we met all your expectations and look forward to your return visit.

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
During eclipse had a blast at place
2024 年 4 月入住 4 晚
Fairfield Team 于 2024年04月11日 的回复
Glad you had a great time during this exciting event. We enjoyed hosting you and look forward to welcoming you back.

10/10 超赞

Sabrina

2024 年 3 月入住 1 晚
Fairfield Team 于 2024年04月23日 的回复
Thank you for your feedback. We are glad to see you enjoyed your stay. We look forward to welcoming you back whenever your travels bring you to San Antonio/Boerne

8/10 还可以

Guadalupe

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年03月1日 的回复
We are glad to see that you had a nice visit and look forward to seeing you again soon.

10/10 超赞

Joanna,Tomball

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel was very nice and the beds were extremely comfortable. There were nice choices for breakfast and it was very good. The hotel staff were nice and accommodating.
2024 年 2 月入住 1 晚
Front Desk Team 于 2024年03月1日 的回复
We appreciate your feedback. Glad to see you enjoyed our new beds and upgraded breakfast. We are constantly striving to improve our guests experience and work hard to ensure every stay is exceptional.

10/10 超赞

Julie,Houston

与家人出行
满意:清洁度、员工和服务、服务设施
All was great. The breakfast ladies were very nice
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年03月1日 的回复
Thank you for your feedback and for recognizing our breakfast employees for all their hard work and effort.

8/10 还可以

Donald,USA

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast dining manager provided enthusiastic customer service ensuring everyone had what they needed and foods were restocked timely and hot. The front desk manager was very professional and also provided excellent customer service immediately taking care of a key issue when we were not able to access the workout room and later with our own room.
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年02月10日 的回复
Thank you Glad you had a great stay. We are pleased you recognized our great staff

10/10 超赞

Gary

2024 年 2 月入住 2 晚
Front Desk Team 于 2024年02月10日 的回复
Thank you Look forward to seeing you when your travels bring you back to Boerne

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and helpful. The breakfast was better than many hotels. The room was adequate and clean. Very convenient to the Interstate.
2024 年 2 月入住 2 晚
Front Desk Team 于 2024年02月10日 的回复
Glad to see you enjoyed your stay. We appreciate your feedback. We strive to provide the best breakfast for our guests, with lots of variety and healthy options. Hope to see you soon

8/10 还可以

Rosemberto

2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月10日 的回复
Thank you for reviewing our property We appreciate you choosing our property.

10/10 超赞

Kathy

2024 年 1 月入住 1 晚
Front Desk Team 于 2024年02月10日 的回复
Glad to hear you had a first class stay.We work hard to ensure our guests have a first class experience

8/10 还可以

Cesareo Fernandez

2023 年 12 月入住 10 晚
Front Desk Team 于 2024年02月10日 的回复
Thank you for choosing to stay with us and providing your feedback. We are glad to see you had a great stay

10/10 超赞

Kevin

满意:清洁度、员工和服务、住宿条件和设施
Comfortable beds- we have been Hilton loyalists for many many years, it appears hilton is going down in quality and service! I am downloading the marriott app if they have one!
2023 年 11 月入住 2 晚
Front Desk Team 于 2023年11月15日 的回复
Thank you for taking the time to review our property. We pride ourselves on providing a stress free, quality stay. Bonvoy is the Marriott mobile app which can be downloaded and is easy to use. Hope to see you soon.

10/10 超赞

Ann

2023 年 11 月入住 1 晚
Fairfield Team 于 2024年04月11日 的回复
Thank you for the first class review.

4/10 很差

Kirk

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
heat unit did not work
Heat unit did not work, room was cold all night, For the price I paid stay was not worth it
2023 年 11 月入住 1 晚
Front Desk Team 于 2023年11月5日 的回复
Thank you for letting us know about your experience while staying with us. Had you let us know about the heater during your stay we would have addressed the issue immediately, by either fixing the heater or moving you to another room. We hope you will give us another opportunity to better your experience in the future.

10/10 超赞

Raquel,Lake Jackson

满意:清洁度、员工和服务、住宿条件和设施
Check in was a breeze and customer service was top notch!
2023 年 10 月入住 1 晚
Logan 于 2023年10月30日 的回复
Hey Raquel, Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

10/10 超赞

Jeff

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great, affordable, nice place to stay in Boerne.
Fantastic! Friendly, ver helpful staff.
2023 年 10 月入住 5 晚
Front Desk 于 2023年10月24日 的回复
Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

8/10 还可以

Austin

2023 年 10 月入住 1 晚
Front Desk Team 于 2023年11月5日 的回复
Thank you for sharing your experience We are pleased to see that you had an enjoyable stay

6/10 一般

Mary

与家人出行
满意:清洁度
不满意:住宿条件和设施
clean good water pressure on the shower was very slow
2023 年 10 月入住 1 晚
FFI Front Desk 于 2023年10月9日 的回复
Hi Mary, thank you for choosing to stay with us this past weekend. We are glad to hear that you found our hotel clean but disappointed that the water pressure was too slow for your liking. We will have maintenance check the room you stayed in to address any issues and hope you will come back and give us the opportunity to better your guest experience when visiting the Texas Hill Country

10/10 超赞

JOEL GUAJARDO

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2023 年 10 月入住 2 晚
FFI Front Desk 于 2023年10月9日 的回复
Thank you for choosing to stay with us. We are pleased to hear that it was a great experience and hope you will be back soon.

10/10 超赞

LAURIE

2023 年 9 月入住 1 晚
FFI Front Desk 于 2023年10月9日 的回复
Thank you for choosing to stay with us and for taking the time to review our property. We are delighted to hear that you enjoyed your stay and hope to see you soon.

10/10 超赞

Amanda

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Front Desk Team 于 2023年09月28日 的回复
Thank you for choosing to stay with us. We are delighted to see that you had a wonderful stay. Hope to see you soon.

10/10 超赞

Margaret,Tucson

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月28日 的回复
Thank you for your first class review. We hope you will choose to stay with us again.

10/10 超赞

Lydia G

Very nice staff in relaxing area
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月22日 的回复
Thank you for choosing to stay with us. We are glad it was relaxing and our wonderful staff took care of your needs. Hope to see you on your next trip to Boerne

10/10 超赞

Debbie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I stayed at the Fairfield on in Boerne over the weekend and I have never felt more like home. Everyone that works there was so hospitable. The towels were very fluffy. I fell in love with their shampoo, conditioner, and bath soap , and the bed was comfortable. the breakfast was very good but made it feel the best like home was the lady that worked in the breakfast area she was the nicest employee ever I would give this place a 12 if I could
2023 年 9 月入住 2 晚
Fairfield 于 2023年10月27日 的回复
Debbie,Thank you so much for feedback. I will pass on the beautiful compliments to our staff. Thank you for your loyalty to Marriott!Monica Smith-Winters

8/10 还可以

Kristen,Saint Augustine

满意:清洁度、员工和服务、住宿条件和设施
It was only a quick overnight on a road trip. Bed was comfortable and the breakfast was good.
2023 年 7 月入住 1 晚
Monica 于 2023年09月4日 的回复
Thank you for taking the time to give us such positive feed back. We're glad you enjoyed our new beds and complimentary breakfast!Thank YouFront Desk

10/10 超赞

Deborah

2023 年 7 月入住 1 晚
Front Desk FFI 于 2023年07月25日 的回复
Thank you for your great review. We appreciate you choosing to stay with us and hope to see you soon.

8/10 还可以

Brandon

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
.
2023 年 7 月入住 1 晚
Front Desk FFI 于 2023年07月13日 的回复
Glad to see you had a great stay. Hope to see you again soon.

2/10 糟糕

Adrian

与家人出行
不满意:住宿条件和设施,清洁度
This hotel was very dirty. The first room they gave us smelled like mold. The second room, we had a scorpion crawling around, the hot water didn’t work for showers, our toilet stopped working, we found a spider on our shoes, the overall room is small and dirty. There were nasty stains on the corner of the mattress. We didn’t complain about anything besides the scorpion, the spider and the moldy smell in the first room, the manager offered us 30$. We stayed there 9 nights!!! We found the scorpion night 2, and the spider night 7. The front staff felt bad about what we found in our room but the manager could’ve offered us more than 30$. Find somewhere better. The pool is small and it overall looks like an old apartment building.
Front Desk FFI 于 2023年07月10日 的回复
Thank you for reviewing our property. We are sorry your 9-day stay didn't meet your expectations. Your concerns were shared with our team leaders.

10/10 超赞

Alejandro

2023 年 6 月入住 3 晚
Front Desk FFI 于 2023年06月25日 的回复
Thank you for taking the time to tell us about your stay. We are happy to see that we exceeded your expectations. Hope to welcome you back soon.

10/10 超赞

REAGAN

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
.
2023 年 6 月入住 1 晚
Front Desk FFI 于 2023年06月17日 的回复
Thank you for your first-class review. We strive for every stay to be a wonderful experience. We hope to see you soon.

8/10 还可以

EDWARD

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 5 晚
Front Desk FFI 于 2023年05月23日 的回复
Thank you for staying and taking the time to review our property. We gad you had a good stay, and look forward to welcoming you back whenever your travels bring you to Boerne TX

10/10 超赞

Jocelyne

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Room was clean and staff was attentive. Would come back.
2023 年 5 月入住 1 晚
Fairfield Front Desk 于 2023年05月14日 的回复
Thank you for providing your feedback. We are glad to see you had a wonderful stay and look forward to welcoming you back.

10/10 超赞

Stephen,Lenoir City

带宠物出行, 与配偶出行
满意:员工和服务,清洁度
Clean property. Pet fee was a little high.
2023 年 4 月入住 1 晚
Fairfield Front Desk 于 2023年05月14日 的回复
Thank you for providing feedback on your recent stay. Our pet fee is a one-time 50 nonrefundable cleaning fee to ensure every pet room is deep cleaned after each stay. We pride ourselves on providing a clean, comfortable, stress-free stay and are glad you experienced this. Hope you will be back soon.

8/10 还可以

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Friendly Staff
Staff was very friendly and check-in was a breeze. Only complaint is mattresses could be more comfortable
2023 年 4 月入住 1 晚
Fairfield Front Desk 于 2023年05月14日 的回复
Thank you for choosing to stay with us. Our staff are some of the best in the industry and treat each guest with warm hospitality. This property is currently undergoing some upgrades to enhance the guest experience. We recently updated our fitness room, and all of our guest rooms have new TV's we endless entertainment opportunities. Next on the list, new beds which should be arriving soon. We can't wait as we know our guests are going to love our property even more. We hope you will be back soon to enjoy all that Boerne has to offer

8/10 还可以

Gerardo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No me gusto que esta retirado de todo
2023 年 3 月入住 2 晚
Fairfield Front Desk 于 2023年05月14日 的回复
Thank you for choosing our property. Hope to see you soon

2/10 糟糕

Deonna

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Zero stars
5 minutes after booking, called back when I realized this is NOT in San Antonio as the name states. The manager on duty said she could not refund me because she didn't have authority, but would let the management know the next day and "take care of it" for me. So we booked another room that was in San Antonio for the night. The next day, I got an email saying they would not refund me. So I wasted $200+ on a room we didn't stay in. If the person on the phone would not have said she would take care of it then we would have drove out there and stayed instead of loosing money! Horrible customer service and communication cost me hundreds for nothing!!
2023 年 3 月入住 1 晚
Fairfield Team 于 2024年05月7日 的回复
Hi Deonna, I am unable to locate your reservation at this property including any stay information. If you would like to contact us directly, we can try to help you resolve any issues

10/10 超赞

Keri,Tucson

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Very clean. Convenient location.
2023 年 3 月入住 1 晚
Fairfield Front Desk 于 2023年05月14日 的回复
Thank you Hope to see you soon

8/10 还可以

Joshua Richard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The whirlpool was nice and warm to end an overcast week, the pool was large enough to wade in and adjacent to the whirlpool. A quiet walk to a Circle K convenience store and gas station for most desirables. Breakfasts were timely and organized well. Didn't like that our shower drained really slow and we had a younger group of bus travelers who were a bit unruly over the weekend.
Front Desk FFI 于 2023年03月8日 的回复
Thank you for providing your honest feedback. We are glad to see that you enjoyed our hot tub and pool as well as a good breakfast and readily available amenities. We hope you will stay with us in the near future as we are adding enhancements and upgrades to our hotel in an effort to increase our guests experience. We look forward to welcoming you back

10/10 超赞

Tommy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 2 月入住 1 晚

10/10 超赞

Bralie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 2 月入住 1 晚
Front Desk FFI 于 2023年03月8日 的回复
Thank you for providing a wonderful review of our property. We work hard to ensure that every stay is a first-class experience. This starts from the moment you arrive and continues throughout your stay. We look forward to welcoming you back.

4/10 很差

真实旅客

不满意:客房舒适度,住宿条件和设施
2023 年 2 月入住 2 晚
Fairfield Front Desk 于 2023年02月8日 的回复
Thank you for providing your feedback as you have chosen to write an anonymous review, we are unable to address any concerns you may have had with your stay. We hope you will decide to give us another opportunity in the future.

10/10 超赞

Kenneth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property can be easily access from the freeway and plenty of restaurants nearby.
2023 年 1 月入住 1 晚
Fairfield Front Desk 于 2023年02月8日 的回复
Thank you for taking the time to provide your feedback. We are glad to see you experienced a first class stay and look forward to welcoming you back.

10/10 超赞

Doug

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing special about the property, but the room was clean and the staff was friendly and helpful.
2023 年 1 月入住 1 晚
Fairfield Front Desk 于 2023年01月15日 的回复
Thank you for staying with us. We appreciate you recognizing the effort our housekeeping team makes to ensure our rooms and hotel are clean and inviting. We pride ourselves on our staff service as we feel this is what makes a stay special, knowing you can count on us. Hope you will stay again soon

10/10 超赞

Sergio M

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice, clean and cozy.
HJH 于 2023年01月5日 的回复
Thank you for your first-class review, we appreciate your feedback and look forward to seeing you soon

8/10 还可以

Chad

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our check in at this property was awesome and the new staff member was extremely engaging and pleasant to speak with. The room was extremely large and had everything we needed. The food for Breakfast was Amazing and the only reason I am not choosing the highest rating is because the breakfast staff were extremely disruptive and involved in every move we made near the breakfast area. Another one of the food staff was discussing politics and religion and just shouldn't have been that engaged while we wanted to relax and have breakfast.
Fairfield Team 于 2022年12月10日 的回复
Thank you for sharing your valuable feedback. We are happy to see that for the most part your stay was amazing. We will be addressing the breakfast conversations with our food and beverage team to ensure that this was an isolated incident. We want our guests to be able to relax and enjoy the great breakfast we provide. Hope you will stay with us whenever you visit Boerne

6/10 一般

Christopher

满意:员工和服务
Failed to meet expectations
Check in was smooth and getting into the room was easy. However, once in the room we found it less than expected. The room was much smaller than hotels we’ve stayed in the same chain. With the exception of a stray hair I found in the shower and some dust on high surfaces, the room was clean, but old looking. There were cracks in the caulking around the shower and what looked like the start of mildew forming there. Also, I appreciate the desire to be environmentally responsible, but the “eco-friendly” toilet paper was so thin that it required more paper to wipe to do the same job. Finally, the free breakfast was awful looking. The powdered eggs in one serving tray reminded me of the food served to us in Navy boot camp back in the early 90s. And the toaster waffles were even worse looking. The fresh fruit looked like it had been dropped from a truck at high speed and everything smelled burnt. We did not eat anything.
2022 年 11 月入住 1 晚
Monica Smith-Winters 于 2022年11月19日 的回复
Dear Christopher,Thank you for reaching out and letting us know about your stay with us. It was good to hear that the front desk provided a seamless check in. We were sorry to hear that the rest of your stay fell below your desired expectations. The Housekeeping and Maintenance Leadership Teams have been made aware of your findings and have addressed all of them. We strive to provide excellence in our customer service and are sorry we did not meet your standards in these areas. Your opinion about the hotel toilet paper has also been noted. As for the Marriott complimentary standard breakfast I feel compelled to defend your observations. It is Marriott policy that we use cage free eggs in any breakfast product we serve that contains eggs. We do not nor have we ever used/served powdered eggs. I am sorry you were not satisfied with the brand of waffles that we serve per Marriott, these waffles have been met with satisfaction by the majority of our guests. Our fruit is bought daily to ensure it’s freshness.Once again I am sorry our complimentary Marriott standard breakfast did not meet your expectations, this had to be frustrating. Please be assured we strive to serve the highest quality food made available to us.Thank you for taking the time to give us feedback through a different set of eyes. All your comments were given serious consideration.Monica Smith-WintersFront Desk Manager

10/10 超赞

Melissa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Service
This hotel is nice and decently priced. The king room was a little small, but it was perfect for just 2 people. The only 2 cons about this hotel is 1) the room does not a full length mirror and 2) the curtains would not close (I think it was broken, we did not notice till we had came back to the room after our event). The staff was very nice and sweet (we were able to check in a hour before). They have a coffee/water bar 24-7. Would defiantly recommend this hotel and will re stay if in the area.
2022 年 10 月入住 1 晚
HJH 于 2022年11月7日 的回复
Hi Melissa, thank you for taking the time to review our property. We are delighted to see that you enjoyed your stay. We are currently undergoing some updates to this property which will enhance our guests experience. We look forward to your return so you can enjoy the improvements as well as our great staff service which we take pride in.

4/10 很差

Jaime

与家人及幼儿出行
满意:住宿条件和设施,员工和服务
不满意:清洁度
En general bien pero le falta limpieza
2022 年 10 月入住 1 晚
Front Desk Team 于 2022年10月22日 的回复
Good morning Ms. Jamie,We do apologize that your stay with us did not meet your expectations. We pride ourselves with providing guest with the best care we can, and I'm sorry we fell short of that for you during your stay. Management has been notified and made aware of this issue and are working to ensure that this does not happen again. We do hope you stay with us again whenever you are back in the area and we will have the chance to make this up to you.Sincerely,The Fairfield Team