外觀

AT&T 中心聖安東尼奧溫德姆拉昆塔套房酒店的評價

2.5 out of 5

評價

7.6

不錯

10 分評分,優異;1003 則評價中有 428 則" "
8 分評分,不錯;1003 則評價中有 246 則" "
6 分評分,一般;1003 則評價中有 122 則" "
4 分評分,欠佳;1003 則評價中有 90 則" "
2 分評分,很差;1003 則評價中有 117 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Jessica

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Front desk staff refused to give us a couple extra pillows and a blanket for our children. Gave us 3 pillow cases to use as blankets. Refused to give us a refund when we cancelled our stay and found a new hotel for our stay. Totally unprofessional. Room was disgusting. Found used protection and male enhancement pills in the bed.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月22日的回應
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused by the service you received. We'll be addressing these issues immediately with our staff to ensure they are properly trained and equipped to handle guest requests with professionalism and courtesy. We understand the importance of cleanliness and comfort, and we're committed to maintaining the highest standards in both areas. Please accept our apologies and know that we'll do everything we can to make it right.Sincerely, Hotel Manager

4/10 欠佳

Vinita

伴侶同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
There were several things. We only got one key card to share between two people. One person had to wait for the other to come back to the room so that they can get the one card to get back in the room. The tub is unsafe, my husband slipped and fell while taking a shower. Last there was not enough towels for two people.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月20日的回應
Dear Vinita,Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the key card, the safety issue with the tub, and the shortage of towels. Your feedback is valuable, and we will take immediate steps to address these issues to ensure a better experience for our guests. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 優異

Martin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy recomendable
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月20日的回應
Dear Martin,Thank you for your recommendation! We're delighted to hear that you had a positive experience with us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

4/10 欠佳

Manuel

家人同遊
不滿:職員與服務和住宿狀況
The inside room needs to be clean. The breakfast was ok always could be better. The outside are was pretty good and also the administration people
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月17日的回應
Dear Manuel,Thank you for sharing your feedback. We're glad to hear that you found our outside area and administration staff to be satisfactory. However, we apologize for any cleanliness issues you encountered in the room and for the breakfast not meeting your expectations. Your comments will be addressed with our housekeeping and kitchen teams for improvement. We appreciate your input and hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 優異

Lilian

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was decent :)
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月16日的回應
Dear Lilian,Thank you for your kind feedback. We're glad to hear your experience was decent. We look forward to welcoming you back and striving for an even better experience next time.Sincerely, Hotel Manager

10/10 優異

Lilian

商務旅客
讚好:職員與服務、設施服務和住宿狀況
everything was very nice, breakfast was incredible after not eating for 2 days
於 2024 年 5 月住了 1 晚
Hotel Manager. 於 2024年5月15日的回應
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

10/10 優異

Lilian

商務旅客
讚好:職員與服務、設施服務和住宿狀況
i think the best part about this place is the kind receptionists, they make up for everything else
於 2024 年 5 月住了 1 晚
Hotel Manager. 於 2024年5月15日的回應
Dear Guest,Thank you for the review. We are thrilled to note that you found a nice staff service and everything was good. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 優異

Ciara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great, wasn't enough parking but that wasn't a big issue.
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月14日的回應
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your understanding regarding the parking situation and will work on improving this aspect. We hope to welcome you back soon!Sincerely, Hotel Manager

4/10 欠佳

David

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Property not in the condition shown in the pictures. No towels in the room at all. When asked for towels, was told the laundry was closed for the day. They had to find towels from another room to be able to have towels for the night. Table night lamps in the room not working. There was smelly leftover food from another stay left in mini fridge, telephone not working, furniture handles were rusted, ac unit not cooling enough.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月13日的回應
Dear David,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

6/10 一般

Ahmad

讚好:整潔度和住宿狀況
不滿:職員與服務
The night shift reception very bad
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月12日的回應
Dear Guest,We apologize for the disappointing experience you had with our night shift reception. Providing excellent service is our priority, and we're sorry to hear that we fell short during your stay. Your feedback is valuable, and we will address this issue internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 一般

LASHONDRA

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月11日的回應
Dear LASHONDRA,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 優異

Stephen

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Hotel Manager. 於 2024年5月7日的回應
Dear Stephen,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 優異

Rodolfo

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was nice , breakfast was yummy
於 2024 年 4 月住了 2 晚
Hotel Manager. 於 2024年5月4日的回應
Dear Guest,Thank you for the positive comments. We're delighted to hear that our staff was nice and that you enjoyed our yummy breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager.

10/10 優異

Rudy

Friendly staff clean room
於 2024 年 5 月住了 1 晚
Hotel Manager. 於 2024年5月3日的回應
Dear Guest,Thank you for your kind review. We are glad to hear that you found our staff friendly and the room clean. We strive to ensure that our guests have a comfortable and enjoyable stay with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 不錯

TERESA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was nice and accommodating. Good coffee available all day. Breakfast was better than most. We had our 2 dogs with us and it was quiet.
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年4月30日的回應
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience during your stay with us. We're glad you found our staff accommodating, enjoyed the coffee and breakfast offerings, and appreciated the quiet atmosphere for your dogs. Your satisfaction is important to us, and we look forward to welcoming you and your furry friends back for another enjoyable stay.Sincerely, Hotel Manager

6/10 一般

Maria

伴侶同遊
讚好:職員與服務
不滿:設施服務
Cleaning could improve (stained shower, funky smell in the bathroom)
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月29日的回應
Dear Maria,Thank you for the review. We apologize for any inconvenience caused by the cleanliness issues you experienced, including the stained shower and funky smell in the bathroom. Cleanliness is of utmost importance to us, and we will address these concerns with our housekeeping team to ensure a higher standard of cleanliness in our rooms. We appreciate your feedback as it helps us identify areas for improvement. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 一般

Eric

家人同遊
讚好:職員與服務和住宿狀況
不滿:整潔度
The cleanliness is an issue. The staff at the desk did give us a refund when we checked out early. That was great. I do want to reward that. I believe the issue is the someone at a management level simply isn't insisting on cleaning the rooms like they should. I am used to staying at "County" style hotels when fishing and hunting, and this place was even too dirty for me.........
於 2024 年 4 月住了 5 晚
Hotel Manager. 於 2024年4月23日的回應
Dear Eric,Thank you for the review. I am pleased that you had an overall good experience. But, we apologize that we let you down in some way. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

8/10 不錯

Jose

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds are comfy, Flying J for semi truck parking walking distance. Breakfast was good. Receptionist very friendly. Cleaningness was ok.
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月20日的回應
Dear Jose,Thank you for the review. We are thrilled to hear that you had such a positive experience with our friendly staff, clean rooms, comfortable beds, and delicious breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 優異

Edgar

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月9日的回應
Dear Edgar,Thank you so much for your perfect rating! We're delighted that you had an excellent experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 優異

Anthony

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月20日的回應
Dear Anthony,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 優異

Edgar

讚好:整潔度
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月18日的回應
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

6/10 一般

Argueta

家人同遊, 商務旅客
讚好:職員與服務
At this hotel everything was great, customer service amazing. Only thing is that if you want to get robbed come to this place, I parked my loaded truck in the hotel’s parking lot and the next morning I check and I got robbed worth over $200 of items. The manager didn’t even try checking the cameras because u I don’t even think they have cameras outside in the parking lot. Come here if you want to get robbed!
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月17日的回應
Dear Guest,Thank you for writing the review. It's nice to see that you found good customer service and an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. We're sure we can go above and beyond for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 優異

Melody

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Manager was very nice and accommodating no issues with check in, check out, my kids enjoyed the Texas waffles
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月15日的回應
Dear Melody,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our manager to be friendly and accommodating, your kids enjoyed the Texas waffles. Providing exceptional customer service is our top priority, and we are thrilled that your check-in and check-out processes went smoothly. We look forward to welcoming you back in the future.Sincerely,Hotel Manager.

10/10 優異

Carlos

伴侶同遊
讚好:住宿狀況
Easy check in
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月15日的回應
Dear Carlos,Thank you for your kind review. We are thrilled to hear that your check-in process was easy and everything was good. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.

6/10 一般

Margreth

不滿:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月15日的回應
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 不錯

Lee

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very nice
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2024年4月12日的回應
Dear Lee,Thank you for your visit. We're delighted to hear that you had a very nice experience during your stay! Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 優異

LASHONDRA

讚好:整潔度和住宿狀況
Check in was easy. Hostess was very nice and helpful. The room was clean and comfortable.
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月12日的回應
Dear Guest,Thank you for your review of our hotel. We are glad to hear that your check-in experience was easy that the hostess was nice and helpful, your room was clean and comfortable. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 優異

Gabriel

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月1日的回應
Dear Gabriel,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 優異

Anamaria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月10日的回應
Dear Guest,Thank you for the feedback. I’m glad we could provide a nice room and great service. My commitment to excellence is unwavering, and I consistently go above and beyond to ensure that every customer receives exceptional service and an unforgettable experience. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 優異

Sandra

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked everything
於 2024 年 4 月住了 1 晚
Hotel Manager. 於 2024年4月8日的回應
Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 優異

Candace

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super quiet and clean. Close to interstate and easy to access.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月5日的回應
Dear Candace,Thank you for your wonderful feedback! We're thrilled to hear that you had a quiet and clean stay with us. We're glad our convenient location near the interstate made your stay even more enjoyable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 不錯

Selen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff people, and helpful. The only thing I didn’t like was that inside the elevator is to hot.
於 2024 年 3 月住了 2 晚
Hotel Manager. 於 2024年4月1日的回應
Dear Guest,Thank you for your review! We're delighted to hear that our staff was very nice and helpful during your stay. We truly appreciate your feedback regarding the temperature inside the elevator. We apologize for any discomfort caused by the heat. We will address this issue promptly and work towards ensuring a more comfortable environment for our guests. Our assurance to you is this: Staying with us again will give you a great experience. Please give us the opportunity to serve you again.Sincerely, Hotel Manager.

8/10 不錯

Luisa

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月20日的回應
Dear Luisa,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 優異

Jesus Alberto Zamora

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente atención
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月1日的回應
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 優異

Randall

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was a good location to get on interstate and lots of amenities nearby.
於 2024 年 3 月住了 4 晚
Hotel Manager. 於 2024年3月29日的回應
Dear Guest,Thank you for the comments. We're thrilled to hear that you found our location to be convenient for accessing the interstate and that there were plenty of amenities nearby. It is our utmost pleasure to serve you and provide a memorable experience during your stay. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 不錯

Anne

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Nice breakfast Not far to drive to big attractions in San Antonio
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月26日的回應
Dear Anne,Thank you for your positive feedback regarding our breakfast and convenient location near San Antonio's attractions. We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

8/10 不錯

Edwin

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年3月25日的回應
Dear Edwin,Thank you for your kind review. We are happy to hear that you enjoyed your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 優異

Erika

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a great experience room was clean service was friendly and there is a gas station walking distance from the hotel is about 15 minutes from downtown for the price I paid for the hotel I am very happy with the service I received will definitely stay there again in the future
於 2024 年 3 月住了 4 晚
Hotel Manager. 於 2024年3月25日的回應
Dear Erika,Thank you for commenting. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and convenient location. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. We hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager.

2/10 很差

Shawn

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
There was no toilet paper, the toilet was loose, the comforter was dirty. The AC was so loud we were not able to sleep. When I spoke with management, they said there was nothing they could do about the conditions of the room. Worst hotel stay, I would never recommend this hotel to anyone.
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年3月25日的回應
Dear Guest,Thank you for writing the review. Please accept our heartfelt apology for the negative experience due to the cleanliness and maintenance issues of amenities. You can be sure that we will use your comments as we change and improve. We do our best to meet guest needs and expectations. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 優異

Reginald

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff good breakfast
於 2024 年 3 月住了 2 晚
Hotel Manager. 於 2024年3月23日的回應
Dear Guest,Thank you for the review. It's great to hear that you appreciated our friendly staff and enjoyed the good breakfast during your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager.

10/10 優異

Erik

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年3月22日的回應
Dear Erik,Thank you for your feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future.Sincerely,Hotel Manager.

8/10 不錯

brenda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area was quiet and close by to AT&T center.
於 2024 年 3 月住了 2 晚
Hotel Manager. 於 2024年3月20日的回應
Dear Guest,Thank you for the comments. We are delighted to hear that you found the area quiet and conveniently close to the AT&T center. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 不錯

Preston

讚好:職員與服務
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年3月20日的回應
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 優異

Maria (Houston)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hotel Manager. 於 2024年3月20日的回應
Dear Maria,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.

4/10 欠佳

Erica

不滿:職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Manager. 於 2024年3月20日的回應
Dear Erica,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 一般

Mariely

於 2023 年 12 月住了 2 晚
Hotel Manager. 於 2024年3月19日的回應
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we regret if we let you down in any way. We shall definitely work on your observations.You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

6/10 一般

vanedda

伴侶同遊
讚好:職員與服務和住宿狀況
Housekeeping didn’t clean room after our first night and we had to keep asking for towels. Hotel constantly placed holds on my account. Kept getting charged throughout stay.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月17日的回應
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with housekeeping not cleaning your room and the challenges with obtaining towels. Additionally, we regret any frustration caused by the holds placed on your account and the charges during your stay. Your feedback is essential, and we will address these concerns with our team to ensure they are promptly resolved and prevent similar issues from occurring in the future.Sincerely, Hotel Manager

10/10 優異

Hector

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月16日的回應
Dear Hector,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 欠佳

Allison

於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年4月4日的回應
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 一般

Ashley

家人同遊
讚好:整潔度
The ac didn’t work good, was hot all night, the water in the shower didn’t get hot. Could not understand the staff.
於 2024 年 3 月住了 1 晚
Hotel Manager. 於 2024年3月14日的回應
Dear Guest,Thank you for the review. We apologize that we didn't live up to your expectations in some way. We shall definitely work on your observations. You can expect a further improved stay next time. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.