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关于OYO 圣安东尼奥医学中心套房汽车旅馆的点评

2 out of 5
OYO 圣安东尼奥医学中心套房汽车旅馆
3782 NW Loop 410, San Antonio, TX

点评

7.2

还可以

10 分 - 超赞。64 条好评,共有 175 条点评" "
8 分 - 还可以。40 条好评,共有 175 条点评" "
6 分 - 一般。24 条好评,共有 175 条点评" "
4 分 - 很差。20 条好评,共有 175 条点评" "
2 分 - 糟糕。27 条好评,共有 175 条点评" "

7.0/10

清洁度

7.8/10

员工和服务

6.4/10

服务设施

6.8/10

住宿条件和设施

7.2/10

环保

点评

2/10 糟糕

Jose

不满意:清洁度、员工和服务、住宿条件和设施
Nasty
2024 年 3 月入住 3 晚
Ammy 于 2024年05月8日 的回复
Hi, Jose! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Tim.

6/10 一般

Kenneth

与配偶出行
满意:员工和服务
不满意:住宿条件和设施
Here is the positive before the negative. I give 3 out of 5 stars due to: 1. The staff was friendly 2. Was a quick check-in 3. The water was hot 4. The bed & pillows were comfort 5. TV, fridge, microwave worked 6. Ice maker worked. Negative was the towels had stains on them,we had to ask for clean ones. The shower curtain had stains on them as well. The toilet seat was not secure. Needed fixing. The grounds need cleaning, the doors have pealing paint as well the rest of the building and stairs need paint. The cost per room was very cheap so I guess you get what you pay for. If your staying a night in San Antonio and on a budget, this place would be fine for you. Next time for me I will pay more for more cleanliness elsewhere.
2024 年 3 月入住 2 晚
Ammy 于 2024年05月8日 的回复
Hi, Kenneth! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

6/10 一般

Karen

商务旅客
Ok. The manager seemed understated, quiet, easy going. When he ran my card tho, he listed hotel as Country Hearth or some such and my card auto declined having nothing to do with me. Used my debit card. Area appeared safe off 410. Room was so so. Holes in bedspread, holes in curtain. Cracks in granite sink. My drink froze in fridge overnite.teied to thaw in microwave, but then it was too watery. Tub had what appeared to be cigarette burns on edge. But major problem was that the towels and washcloths were dingy and not fluffy. Past Time to replace these!!
Lisa 于 2024年05月2日 的回复
Sorry for the trouble caused, Karen! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

10/10 超赞

Jose,Weslaco

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Lisa 于 2024年05月2日 的回复
Hi, Jose! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

8/10 还可以

Shuzhong

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Thanks for rating us superbly, Shuzhong! Glad to know that you loved our services :) Regards, Lisa

8/10 还可以

Dwight

2023 年 12 月入住 1 晚
Ammy 于 2024年05月3日 的回复
Hi, Dwight! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

10/10 超赞

Santos

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
My husband and son had a great stay it was close to the UT HOSPITAL so it was great for my family to come see me during my stay. The floor was a little dingy but it's expected with an older hotel.
2023 年 11 月入住 2 晚
Ammy 于 2024年05月3日 的回复
Thanks for the positive rating, Santos! Hope to welcome you again soon. Regards, Noah.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Jordan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Amanda

满意:清洁度、员工和服务、住宿条件和设施
Was simple clean reasonably price and close to my destination
2023 年 10 月入住 1 晚

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
Quite and comfortable
2023 年 10 月入住 1 晚

10/10 超赞

Robert

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Safe quite easily accessible
2023 年 10 月入住 1 晚
Eva 于 2023年10月13日 的回复
Thank you for rating us with such awesome words, Robert! We will strive to keep up with your expectations always. Regards, Eva

10/10 超赞

Jilaine

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The gentleman at front was pleasant, caring, friendly. Rooms clean! Great experience will return when in area
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Jilaine! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

10/10 超赞

Jessica

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Ammy 于 2024年01月22日 的回复
Hi, Jessica! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 很差

Adam

不满意:住宿条件和设施,清洁度
Dirty
2023 年 9 月入住 1 晚

6/10 一般

Ramiro

2023 年 8 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Ramiro! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 超赞

JOSE DE JESUS DE LEON

与家人出行
满意:清洁度
En realidad para dormir, excelente, ya las instalaciones son viejas,
2023 年 8 月入住 2 晚
Eva 于 2023年09月11日 的回复
¡Gracias por calificarnos con palabras tan maravillosas, Jose! Nos esforzaremos por mantenernos al día con sus expectativas en todo momento. Saludos Eva

2/10 糟糕

Lydia

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Room was filthy, sticky and smelly..stayed 1 of 2 nights and checked into another hotel next morning.
2023 年 7 月入住 2 晚
Dewi 于 2023年09月11日 的回复
Never meant to disappoint you, Lydia! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 很差

Claudia

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I WOULD NOT RECOMMEND THIS PLACE DID NOT HAVE A GOOD SLEEP. FELT LIKE SOMONE WAS LOOKING AT ME.
2023 年 7 月入住 1 晚
Eva 于 2023年09月11日 的回复
Sorry for the hassle you faced, Claudia! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

8/10 还可以

Juan

2023 年 7 月入住 1 晚
Ammy 于 2023年07月15日 的回复
Hi, Juan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 超赞

Carol

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
The staff here at this location was heart-warmin and very inviting. The lady at the front office was wonderful. Conversation was open and very attentive. This location had a nice swimming pool. The guests on this weekend were all nice and friendly. I am a pet lover, so i liked the dogs...
2023 年 7 月入住 2 晚
Ammy 于 2023年07月15日 的回复
Thanks for the positive rating, Carol! Hope to welcome you again soon. Regards, Noah.

4/10 很差

Ma. Milagros

不满意:住宿条件和设施,清洁度
2023 年 4 月入住 1 晚
Ammy 于 2023年05月24日 的回复
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 超赞

Brett

满意:清洁度、员工和服务、住宿条件和设施
Not bad for the price. Everything worked, clean, comfortable, easy check-in/check-out.
2023 年 3 月入住 1 晚
Lisa 于 2023年04月1日 的回复
Great to hear this, Brett! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

10/10 超赞

Joy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean
2023 年 3 月入住 1 晚
Eva 于 2023年03月15日 的回复
Hey, Joy! Thanks for making our day by your charming words. Glad you liked our services. Regards, Eva

6/10 一般

Hilda

不满意:清洁度
El cuarto no está limpio .
2023 年 2 月入住 1 晚
Ava 于 2023年03月2日 的回复
Lamentamos mucho lo ocurrido, Hilda. Estamos trabajando duro para ofrecer una gran experiencia de servicio cada vez que alguien visita nuestro hotel. Esperamos poder mejorar su experiencia con nosotros. Saludos, Ava

10/10 超赞

Dustin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and Well Represented Hotel
Clean hotel. Great staff and great local restaurants close by. Couldn’t be happier with my stay here. Felt safe even at night. Impressive. Very good experience.
2023 年 2 月入住 1 晚
Maria 于 2023年02月20日 的回复
Pleased to hear your kind words of gratitude, Dustin ! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 很差

Peter

与家人出行
不满意:住宿条件和设施,员工和服务
Stay at own risk.
Very disappointing barely a 2 star. Check in thru security window in lobby. Asked if parking was safe and guy went full lawyer. Room old and worn but at least clean. Would not have brought family.
2023 年 2 月入住 1 晚
Ammy 于 2023年02月14日 的回复
Hi, Peter! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 超赞

Cynthia

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was a wonderful stay.
2023 年 1 月入住 1 晚
Ammy 于 2023年01月26日 的回复
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 糟糕

sileshi

10/10 超赞

Stephanie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
Ammy 于 2022年12月27日 的回复
Hi, Stephanie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 超赞

Wilfredo

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
I like the place is very comfortable and easy to park I have a medium trunk that the parking is very comfortable 👌
2022 年 11 月入住 1 晚
Ammy 于 2022年11月23日 的回复
Hi, Wilfredo! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 糟糕

Gloria S

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was nasty smelly dirty
2022 年 10 月入住 1 晚
Ammy 于 2022年11月7日 的回复
Hi, Gloria! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 很差

Heath

不满意:清洁度
2022 年 10 月入住 1 晚

2/10 糟糕

Saul

与家人出行
不满意:住宿条件和设施
Muy mala experiencia, dentro del estacionamiento nos dieron un cristalazo al vehículo, las habitaciones con olor a cigarro, sin limpieza diaria, solamente las camas en buen estado.
2022 年 9 月入住 2 晚
Ammy 于 2022年10月3日 的回复
Hola, Saúl. Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus sugerencias para ofrecerle la mejor experiencia posible la próxima vez Saludos, Tim

10/10 超赞

Nick

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just booked myself another 2 day getaway and this place is amazing. The manager, could honestly not be anything but the nicest gentleman I’ve encountered with hotel stays. Cleanest property, friendliest, quiet, highway accessible, don’t let the location (visually) fool you, this is a diamond in the rough so better book it before it becomes anymore popular and you can’t. 5 stars
2022 年 8 月入住 3 晚
Arthur 于 2022年09月6日 的回复
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 糟糕

Donna

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Avoid this place!!
First, went to room to get AC going. The unit was so loud but decided I could cope with it for one night since I wasn't going to spend much time in room. The carpet loomed like it hadn't been vacuumed forever - I travel with slippers so I could cope. Headed out for some time with friends. Arrived back in room ready for some sleep. When i pulled back the sheet/bedspread, the sheets were FILTHY!! It looked like someone had slept there and then made the bed. That was the final straw! So just after midnight, I packed everything back in the car, checked out (when I told clerk about condition of room, his response was "ok") and drove the over 3 hours home. DON'T STAY HERE!
2022 年 8 月入住 1 晚
Ammy 于 2022年08月30日 的回复
Apologies for the problems you had faced, Donna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 超赞

Edgardo

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
Ammy 于 2022年08月19日 的回复
Thanks for the positive rating, Edgardo! Hope to welcome you again soon. Regards, Amelia.

4/10 很差

Shanika

与家人出行, 商务旅客
不满意:员工和服务
Staff was rude and took photo copy of debit card. Made me feel unsafe with that and didn’t provide explanation when asked. Was rude when asked why a copy of debit card was taken.
2022 年 7 月入住 1 晚
Ammy 于 2022年08月17日 的回复
Apologies for the problems you had faced, Shanika! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 还可以

Jon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
Jon 于 2022年08月17日 的回复
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 一般

Jose

商务旅客
满意:员工和服务
不满意:清洁度
I knew what I was getting for the price…. But you can really work in being a bit more clean …. Other then that not bad…..
2022 年 7 月入住 1 晚
Ammy 于 2022年08月17日 的回复
Hi, Jose! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 超赞

Juan

2022 年 7 月入住 1 晚

8/10 还可以

ingrid

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2022 年 6 月入住 1 晚
Ammy 于 2022年07月10日 的回复
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 一般

Josh

与家人出行
满意:员工和服务,清洁度
Decent
The hotel had a decent location, the only two things I didn't like was the bed was right next to the ac machine and the table was close to the bathroom. Every other hotel it is reversed. Everytime the ac would kick in, I would wake up. The other issue was the bed only had two small pillows. It would help a lot if you could put one or two more on the beds.
2022 年 6 月入住 1 晚
Jane 于 2022年07月10日 的回复
Sorry for the hassle you faced, Josh! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 一般

Marlis

商务旅客
满意:员工和服务
不满意:清洁度
Room damp w/strong mildew bad odor. Mostly clean.
The service male was nice, but only came to the open window. The lobby was closed. I prepaid, yet he wanted $80 cash. I only had a ctedit card, which he took out of my view - which I do not like. (fraud can happen) The room had a bad body odor or mildew odor and felt damp. The bathroom and bed sheets were clean, but the carpet seemed old & damp. a 2nd or thicker blanket could be better - as it got cold even with the air cond higher. Towels were clean, but worn. TV had good choices. The frig and microwave are helpful.
2022 年 6 月入住 1 晚
Simon 于 2022年07月10日 的回复
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 超赞

Blu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Christina 于 2022年06月14日 的回复
Hi, Blu! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Christina!

2/10 糟糕

Marcellus

商务旅客
满意:员工和服务
不满意:住宿条件和设施,服务设施
This has been the WORST hotel Ive ever stayed in. It wasnt properly cleaned. There was a burrito left in the microwave from the previous stay. I had dirty towels in the room and the tub was FILTHY. Dont waste your money
2022 年 5 月入住 2 晚
Joey 于 2022年05月19日 的回复
We are sorry for the inconvenience caused to you, Marcellus! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

10/10 超赞

Jacob

2022 年 4 月入住 1 晚

8/10 还可以

William

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cheap, clean and safe.
Clean cheap room for the night. The group next door was banging and slamming all night long. It was difficult to get good rest in fear of the nieghbors coming through the wall. The desk clerk was very courteous and friendly. Area felt safe. Thanks for everything.
2022 年 3 月入住 1 晚
Ammy 于 2022年03月10日 的回复
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 超赞

Adam

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 3 月入住 2 晚

6/10 一般

Brandon L

2022 年 2 月入住 1 晚