室外泳池;7:00 至 22:00 開放;小屋 (收費)、泳池傘

Thompson San Antonio - Riverwalk, by Hyatt的評價

5 out of 5
Thompson San Antonio - Riverwalk, by Hyatt
115 Lexington Avenue, San Antonio, TX

評價

8.8

優異

10 分評分,優異;492 則評價中有 331 則" "
8 分評分,不錯;492 則評價中有 75 則" "
6 分評分,一般;492 則評價中有 48 則" "
4 分評分,欠佳;492 則評價中有 21 則" "
2 分評分,很差;492 則評價中有 17 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

WenHsuan

於 2022 年 8 月住了 1 晚
Silvia 於 2022年9月5日的回應
Thank you for taking the time to share your experience with us. We hope to see you again!

6/10 一般

Tregg

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Our online reservation included a bathtub, when we arrived that was not in our room. After we paid to upgrade, our bathtub drain wouldn’t hold water.
於 2024 年 5 月住了 1 晚
Cammie 於 2024年5月14日的回應
Mr. Tregg, I do apologize for any discrepancies between the booking and our property, and for the issues with the tub drain. I will be informing my team so we can make adjustments where needed so when you return you do not experience any of the same issues.

10/10 優異

kristen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
You could see the parade right outside the hotel.
於 2024 年 4 月住了 4 晚
Cammie 於 2024年4月29日的回應
I am so happy to see you were able to enjoy your Fiesta celebration at our property fully! Thank you for taking the time to leave us a review. Come back soon!!

10/10 優異

Michael

讚好:職員與服務、設施服務和住宿狀況
Great stay. Very clean and modern. Recommend 5 stars
於 2024 年 4 月住了 2 晚
Cammie 於 2024年4月26日的回應
Thank you Michael for taking the time to leave us such an encouraging review!! We are so happy to see how much you enjoyed your stay and hope you'll come back again soon.

10/10 優異

William

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was extremely professional! Service is still alive and well here ..thank you
於 2024 年 4 月住了 1 晚
Cammie 於 2024年4月23日的回應
Thank you so much for your stellar review! I am so happy our team made such a wonderful impression. I do hope you come back again soon!

10/10 優異

Alicia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Cammie 於 2024年4月24日的回應
Thank you for taking the time to leave us a review Alicia! Wedo hope you'll come back to visit us again soon!

4/10 欠佳

Ruben Rodriguez

讚好:整潔度、職員與服務和住宿狀況
Hacen cobros de consumos inexistentes! Eso se llama ROBO
於 2024 年 4 月住了 3 晚
Cammie 於 2024年4月23日的回應
Mr. Rodriguez, I apologize for the discrepancy you're speaking about and I have reach out to the department in charge of the mini bar items and we are refunding those charges back to your card on file in the amount of 82.28. Please let me know if I can be of any further assistance.

10/10 優異

Nicholas (Chicago)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location near the Riverwalk and the Tobin Center. Parking was only by valet, and somewhat pricey.
於 2024 年 4 月住了 3 晚
Cammie 於 2024年4月16日的回應
Thank you for taking the time to leave a review on your recent stay! I will certainly share this with our team. Please come back to stay again soon.

10/10 優異

Donald

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful and luxurious hotel with very friendly and helpful staff. Parking is mostly limited and expensive but well handled by staff. Highly recommend!
於 2024 年 4 月住了 4 晚
Cammie 於 2024年4月11日的回應
Donald, thank you for the wonderful review! I cannot wait to share this with my staff. Please come back to see us again in the future.

8/10 不錯

Cheryl

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was very nice! The staff and other guests were friendly. The walk downtown was easy (despite some noisy construction), and the beautiful Riverwalk couldn’t be more convenient. I recommend a stay if you are visiting San Antonio.
於 2024 年 4 月住了 1 晚
Cammie 於 2024年4月11日的回應
Thank you for taking the time to share your feedback with us. This is encouraging to our team. Please come back to stay again soon!

10/10 優異

Dulcinea (San)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Cammie 於 2024年4月6日的回應
Dulcinea, thank you so much for taking the time to leave us such an encouraging review! We cannot wait to have you back again in the future.

10/10 優異

Rebecca

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 3 晚
Cammie 於 2024年3月31日的回應
Thank you very much Rebecca for taking the time to leave us such an encouraging review! I hope you come back to visit again soon. Happy Easter!

10/10 優異

Martina Rae (Littleton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed everything but especially its proximity to the river walk without being in the hub of it. Also the roof top pool is superb, the restaurants sooo good, and it is next door to the Tobin center!
於 2024 年 3 月住了 3 晚
Cammie 於 2024年3月31日的回應
Yay, Martina! Thank you for such a stelar review! I am so happy you enjoyed your stay! Please come back and visit us again soon. Happy Easter!

6/10 一般

Robin

家人同遊
讚好:職員與服務和住宿狀況
The hotel is beautiful, upscale experience. Friendly staff! Limited food options, nearly none within short walk. At the end of the Riverwalk, approximately 1.5 mile walk to Shops/Restaurants by Riverwalk. Spa was quite dirty, no pool or hottub in spa area or no direct access to pool from spa. Pool and rooftop closed early for special event. Lookout to deserted hotel.
於 2024 年 3 月住了 3 晚
Cammie 於 2024年3月28日的回應
Robin, I appreciate you taking the time to leave a detailed and honest review of your stay. The other managers here at Thompson San Antonio will also be notified of your feedback. Thank you for the opportunity to improve our guest experience. I do hope you might keep us in mind the next time you return!

10/10 優異

Jeanne

讚好:整潔度、職員與服務和住宿狀況
The room was excellent and staff was very friendly. Only issue was 52.00 for valet parking. That's a bit steep however the in and out option was great.
於 2024 年 3 月住了 1 晚
Cammie 於 2024年3月25日的回應
Thank you Jeanne for taking the time to share your experience with us! I will certainly share the valet feedback with our team. Please do come back and visit us again soon!!

10/10 優異

Heidi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Cammie 於 2024年3月24日的回應
Heidi, thank you very much for taking the time to leave us a review. I am happy to see that you enjoyed your stay. We hope to see you again soon!

8/10 不錯

Russell

讚好:住宿狀況
於 2024 年 3 月住了 2 晚
Cammie 於 2024年3月23日的回應
Russell, thank you for taking the time to share your experience with us! I hope you will keep us in mind for your return to San Antonio!

6/10 一般

Jose

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Cammie 於 2024年3月21日的回應
Jose, thank you for your review. I appreciate the time taken to inform us of your experience. It does seem we have some room to improve in your opinion. Please share a bit more if you'd like. We always appreciate the chance to learn how to better satisfy our guests.

10/10 優異

Jeffrey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice place to stay. My wife and I got the studio suite and it’s was an amazing room.
於 2024 年 3 月住了 1 晚
Cammie 於 2024年3月21日的回應
Jeffrey, I am so happy to hear how much you enjoyed the Studio Suite. I hope you decide to come back again to experience on of our other 4 suites!

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Cammie 於 2024年3月21日的回應
Jennifer, I am ecstatic to share your score with my team! Thank you for such a stellar review!

8/10 不錯

mariana

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Cammie 於 2024年3月21日的回應
Mariana, thank you for taking the time to leave a score for us. While it seems we fell a bit short, I hope you enjoyed your stay with us and will allow us to enjoy your company in the future.

4/10 欠佳

Krizeida

讚好:住宿狀況
不滿:整潔度
Far from the center of the river walk
於 2024 年 3 月住了 1 晚
Cammie 於 2024年3月11日的回應
Thank you Krizeida for taking the time to leave us a review. While we are a bit removed it does allow us to provide our guests with a bit more privacy from the chaos of the Riverwalk! We do hope you might keep us in mind with the ever-changing landscape here!

10/10 優異

Matt

於 2024 年 3 月住了 2 晚
Cammie 於 2024年3月8日的回應
Thank you Matt for taking the time to leave us a review. Our team is so appreciative of your business. We hope to see you again soon!

10/10 優異

Mary Sue

於 2024 年 2 月住了 2 晚
Cammie 於 2024年2月27日的回應
Mary Sue, thank you very much for the stellar review! I am so pleased to see you enjoyed your stay. Please come back and see us again soon.

10/10 優異

William (Alexandria)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice property and the staff is very helpful... but two points... while it says it's on the Riverwalk, it's well removed from the "real" Riverwalk, and where most of the attractions and facilities are. Also, valet parking is available (about all there is for parking), but it is way overpriced....
於 2024 年 2 月住了 3 晚
Cammie 於 2024年2月25日的回應
Thank you, William, for taking the time to give us a very honest review. We grow from learning exactly how to best serve our guests, and this is a great opportunity to reevaluate our descriptions and guest services. I do hope you will keep us in mind the next time you return!

10/10 優異

Conrad

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and excellent staff
於 2024 年 2 月住了 2 晚
Cammie 於 2024年2月23日的回應
Thank you so much for the amazing review, Conrad! I am happy to see you enjoyed your stay. Please come back and see us again soon.

10/10 優異

HECTOR (San Antonio)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente servicio
於 2024 年 2 月住了 1 晚
Cammie 於 2024年2月23日的回應
Gracias Hector! Gracias por tomarse el tiempo de dejarnos una resena. Esperamos que vuelvas a vernos nuevamente!

10/10 優異

Roman

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything from the staff to the facilities were top notch and A across the board!
於 2024 年 2 月住了 1 晚
Cammie 於 2024年2月18日的回應
Roman, thank you so much for the stellar review! Our team is very appreciative that you took the time to let us know how much you enjoyed your stay. Please come back again soon.

10/10 優異

Ahuner (Hialeah)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service
於 2024 年 2 月住了 2 晚
Cammie 於 2024年2月16日的回應
Thank you so much for taking the time to leave us a review! I am so happy you enjoyed your stay. Please come back and visit us again soon.

10/10 優異

Stephanie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
My husband and I came for a staycation and this hotel is hands down the best place to come. Dining options, and their attention to detail is one of the huge benefits of booking here. Also splurge on the spa! It’s amazing!
於 2024 年 2 月住了 2 晚
Cammie 於 2024年2月12日的回應
Stephanie, we are ecstatic to hear about how much you enjoyed your recent stay with us. Thank you for taking the time to share your experience. This is so encouraging, and I cannot wait to share this with my team. We cannot wait to welcome you back in the future!

10/10 優異

Jude

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Cammie 於 2024年2月13日的回應
Thank you for taking the time to leave a review. I am happy to see how much you enjoyed your stay. Please keep us in mind when you return. we would love to have you back!

10/10 優異

Francisco (Eagle Pass)

讚好:整潔度、職員與服務和住宿狀況
Awesome service
於 2024 年 2 月住了 1 晚
Cammie 於 2024年2月11日的回應
I am ecstatic to hear you enjoyed your stay with us! Thank you for taking the time to leave a review Francisco. Please come back and visit us again soon.

10/10 優異

Robbie

商務旅客
讚好:整潔度和職員與服務
於 2024 年 2 月住了 3 晚
Cammie 於 2024年2月10日的回應
Thank you for the stellar review, Robbie! I am overjoyed to see you had such a great stay; we hope you will come back to visit us again soon.

8/10 不錯

Kevin

於 2024 年 2 月住了 1 晚
Cammie 於 2024年3月21日的回應
Thank you for taking the time to leave us a review Kevin! I hope you keep us in mind for your future stays in San Antonio!

10/10 優異

MARTHA OFELIA CÁRDENAS (SAN LUIS POTOSI)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautifull!
於 2023 年 12 月住了 3 晚
Cammie 於 2024年2月4日的回應
Martha, thank you very much for you review. I cannot wait to share this with my team. Please come back and visit us again soon, we would love to welcome you back!

10/10 優異

Gary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Cammie 於 2024年1月30日的回應
Thnk you for the encouraging review Gary! We hope you will visit again in the near future.

4/10 欠佳

Tiffany

商務旅客
SATX Visit
Came in for an event Saturday night. After we got to the room, we heard a large group of people laughing and talking super loudly. For the life of us, we couldn’t tell where it was coming from. We were on the 8th floor. It wasn’t next door on either side, so it was a total mystery.
於 2024 年 1 月住了 1 晚
Cammie 於 2024年1月28日的回應
Tiffany, Thank you for your very valuable feedback. I am sorry to hear about the disturbances during your stay. Please do reach out to us before your next stay so we can do our very best to place you in a bit of a quieter room.

8/10 不錯

Marilyn

於 2024 年 1 月住了 2 晚
Cammie 於 2024年3月21日的回應
Marilyn, I appreciate you taking the time to share your experience with us. Please share any further feedback with me that you may have. I hope you'll return to visit us again soon!

10/10 優異

Graciela

於 2024 年 1 月住了 1 晚
Cammie 於 2024年3月21日的回應
Graciela! This is such an encouraging score that I cannot wait to share with my team. Thank you for taking the time to share this with us and please come visit us again soon!

6/10 一般

Harold

不滿:整潔度、職員與服務和住宿狀況
Will not stay there again. MGMT issues
於 2024 年 1 月住了 2 晚
Cammie 於 2024年1月27日的回應
Thank you for your review. Our management team is aware of your concerns and working with our team to ensure growth and change going forward.

6/10 一般

CHRISTOPHER

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Cammie 於 2024年1月20日的回應
Thank you for the review Christopher. Would you mind sharing a bit more about your experience?

10/10 優異

Alka

讚好:整潔度、職員與服務、設施服務和住宿狀況
Cammie 於 2024年1月17日的回應
Alka, thank you for the stellar review! I am so happy to hear that you enjoyed your stay with us. I hope we have the chance to welcome you back in the future.

10/10 優異

Jerald

於 2024 年 1 月住了 1 晚
Cammie 於 2024年1月14日的回應
Jerald, thank you so much for the wonderful scores! I am so happy to see you enjoyed your stay. I hope you'll allow us to welcome you back in the future.

10/10 優異

Rebecca

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This property was beautifully decorated and the room was so comfortable and cozy. Looking forward to our return visit.
於 2024 年 1 月住了 3 晚
Cammie 於 2024年1月8日的回應
Wow! Thank you so much Rebecca for the amazing review. We cannot wait to welcome you back!

10/10 優異

Dongju

於 2023 年 12 月住了 1 晚
Cammie 於 2024年1月21日的回應
Thank you for the review! I am so happy to see you enjoyed your stay. We hope to have you back again in the future.

10/10 優異

Santana

於 2023 年 12 月住了 1 晚
Cammie 於 2024年1月1日的回應
Santana! I am so happy to see you enjoyed your stay so much! Thank you very much for your feedback. I will make sure to share this with our staff! We hope to see you again soon. Happy New Year.

2/10 很差

Jesus

於 2023 年 12 月住了 2 晚
Cammie 於 2024年1月20日的回應
Thank you for the review Jesus. Would you mind sharing a bit more about the reasoning behind the score? I am eager to hear about your recent stay.

10/10 優異

Suzette

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Cammie 於 2023年12月27日的回應
Suzette, thank you for your wonderful review. It is very encouraging for our hard-working team to know that you enjoyed your stay. We hope to see you again soon! Happy Holidays.

10/10 優異

Dariia

於 2023 年 12 月住了 1 晚
Cammie 於 2023年12月27日的回應
Thank you for your amazing feedback Dariia! I am so happy to share this with my team. We hope you'll come back and see us again soon.

10/10 優異

Dezerel

讚好:住宿狀況
於 2023 年 12 月住了 1 晚
Cammie 於 2023年12月25日的回應
Dezrel, thank you so much for the stellar review of your stay with us. We are so happy you enjoyed yourself. Please do come back and visit us again soon. MerryCristmas.