nice staff, nice location, thank you so much !
Please stay here to enjoy the sunshine in Gran Canaria !
FANG HSUAN
8/10
Overall good
jéremie
2025 年 5 月入住 3 晚
10/10
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Daniel
2025 年 5 月入住 3 晚
4/10
Was in awful room but couldn't move on arrival or next day
I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned
Rea
Darren
2025 年 4 月入住 9 晚
10/10
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Richard
2025 年 4 月入住 6 晚
10/10
I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre.
It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
Richard
2025 年 3 月入住 5 晚
8/10
Wonderful staff and nice location for exploring the town.
Alan
2025 年 3 月入住 7 晚
6/10
The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Tomi
2025 年 3 月入住 4 晚
6/10
colin
2025 年 1 月入住 7 晚
6/10
真实旅客
2025 年 3 月入住 5 晚
8/10
真实旅客
2025 年 3 月入住 3 晚
10/10
Roger
2025 年 2 月入住 4 晚
10/10
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Michael
2025 年 2 月入住 6 晚
8/10
The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Roy
2024 年 10 月入住 2 晚
8/10
Anette
2025 年 2 月入住 3 晚
8/10
Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4* rating is pushing it.
Stephen
2025 年 2 月入住 6 晚
10/10
Usedvanlig hjelpsomt og hyggelig personalet.
Stor frokostbuffé med god og variert mat.
Fint bassengområdet med gode solforhold som aldri var helt fult.
God lokasjon med masse butikker og gode resturanter rett i nærheten.
Hoteller virker godt ivaretatt, sengene var gode å sove i. Og badet rommet var rent og fint.
Hotellet lever helt kart opp til forventningene og kan anbefales til alle voksne som skal på tur.
Simen Jensen
2025 年 2 月入住 3 晚
10/10
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Callum
2025 年 1 月入住 3 晚
4/10
The hotel is dated, needs revamping. Room was ok, west side room overlooking a garden. Shower terrible, no control of temperature, freezing cold to dangerously hot within a heartbeat. Shower hose split, front door lock failed, pool area small, entertainment poor. The hotel is right behind a huge tourist centre called Yumbo, shops, restaurants and bars, which was nice, some great food here. The beach area is about 15 to 20 minutes away.
I would not consider staying here again.
Neil Thomas
2024 年 12 月入住 10 晚
10/10
Alles super!!! Werde wieder dort zurückkehren.
Bruno
2024 年 12 月入住 10 晚
10/10
Gute Lage direkt am Yumbo Center. Ein eher einfaches 4* Haus. Zimmer sind etwas in die Jahre gekommen, kurze Betten (1,90m), veraltetes Gym. Essen und Personen sind allerdings super. Preis-/Leistung passt auch.