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关于雷德兰兹圣贝纳迪诺温德姆速 8 酒店的点评

2 out of 5
雷德兰兹圣贝纳迪诺温德姆速 8 酒店
1160 Arizona St, I-10 Exit Alabama St N, Redlands, CA

点评

5.8
10 分 - 超赞。149 条好评，共有 856 条点评" "
8 分 - 还可以。169 条好评，共有 856 条点评" "
6 分 - 一般。166 条好评，共有 856 条点评" "
4 分 - 很差。158 条好评，共有 856 条点评" "
2 分 - 糟糕。214 条好评，共有 856 条点评" "

5.8/10

清洁度

7.0/10

员工和服务

5.6/10

服务设施

5.6/10

住宿条件和设施

5.8/10

环保

点评

4/10 很差

陈颖

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
General Manager 于 2017年01月17日 的回复
Thank you for submitting your review, we appreciate the feedback as it is used to better our staff as well as our property. We apologize about the room not being fully to your standards at the time of your arrival. Your concerns will definitely be addressed by our staff. We are undergoing a complete remodel of our exterior property currently, and will continue by renovating the rooms as well. We hope that we could have the opportunity to earn your business in the near future, hopefully you get to see the completion of remodel. Thank you again for using Super 8 for your lodging needs

10/10 超赞

Keeley

满意：清洁度、员工和服务、住宿条件和设施
How well maintained it is I felt safe walking early in the morning
2024 年 4 月入住 1 晚
VISH 于 2024年04月30日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 超赞

Hector

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Girl at the front desk in the mornings always has a great attitude...thank You
2024 年 3 月入住 1 晚
Vish 于 2024年04月7日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 超赞

Isaac

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Shoutout the lady running the desk, she was super cool
2024 年 3 月入住 2 晚
Adriana. 于 2024年03月25日 的回复
Thank you for submitting your review, we appreciate it. I will let our staff member know she did great! Thank you again, Hope to see you again for the next event.

4/10 很差

Rahul

满意：员工和服务，清洁度
不满意：服务设施
The room itself was ok. Clean, but shabby. The bathroom was very cramped. The walls are paper thin, and we could hear everything happening upstairs, or outside our room, making it very hard to sleep. I wouldn't recommend this place for even a quick shuteye.
2024 年 2 月入住 1 晚
Gm 于 2024年02月21日 的回复
Thank you for taking the time to submit your review.

8/10 还可以

Jasmine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I did book for 2 queens but got full beds instead. Was too tired to say anything. Not really a breakfast. But over good for an emergency booking.
2024 年 2 月入住 1 晚
GM 于 2024年02月21日 的回复
Thank you for taking the time to submit your review , we apricate your business.

8/10 还可以

Amanda

与家人及幼儿出行
满意：员工和服务
The woman in the office was great and very accommodating. The property was pretty well maintained. The rooms could have been a little cleaner but we're doable. We had adjoining rooms to accommodate 6 people and were only given two towels and no washcloths. Fortunately we had brought our own. There were some very rowdy and loud neighbors all through both nights that we stayed. Aside from that though you kinda get what you pay for. So we would stay here again i think.
2024 年 2 月入住 2 晚
Adriana 于 2024年02月16日 的回复
Thank you for submitting your review, we appreciate the feedback. We apologize about the towels, we will be sure to address that with our staff. We hope to see you guys again soon.

4/10 很差

Pat

Crappy room for 100$ everything kind of beat up … Staff great. Won’t stay again
2024 年 1 月入住 1 晚
GM 于 2024年01月12日 的回复
Thank you for submitting your review, we will be addressing any inconvenience.

10/10 超赞

Ricardo

满意：服务设施
GM 于 2024年01月9日 的回复
Thank you very much for taking the time to submit your review, we gladly appreciate your business.

8/10 还可以

imo eric

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Gm 于 2024年01月9日 的回复
Thank you very much for your review, we appreciate your business.

10/10 超赞

Freddy

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
GM 于 2024年01月9日 的回复
THANK YOU FOR TAKING THE TIME TO SUBMIT YOUR REVIEW. WE APPRECIATE YOUR BUSINESS .

10/10 超赞

Robert

2023 年 12 月入住 1 晚
GM 于 2024年02月21日 的回复
Thank you for taking the time to submit your review.

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Vishal 于 2024年01月1日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Great
2023 年 12 月入住 1 晚
Vishal 于 2024年01月1日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 超赞

Eveliene

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Vishal 于 2024年01月1日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

6/10 一般

Peter，Bend

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Staff was nice. Place is fairly run down, noisy. Woke up to an earwig crawling across my face that was on the pillow
2023 年 11 月入住 1 晚
Vishal 于 2024年01月1日 的回复
Thank you for you review, we will be addressing your concerns .

8/10 还可以

Michael

与家人出行
满意：员工和服务
I used the bathroom in my room and it immediately overfilled the commode. I contacted the desk and they said that a prior customer dropped the plastic room key down the toilet. We were given room 111. It was a little better room. Breakfast was a disappointment. McDonald’s is but a few blocks away.
2023 年 11 月入住 1 晚
vishal 于 2023年12月4日 的回复
Thank you for your review

6/10 一般

Doug

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Not good.
Room was not in great shape, paint peeling, furniture was dented and scratched, shower was not clean, homeless people in the parking lot. and breakfast was ????
2023 年 10 月入住 1 晚
GM 于 2023年10月31日 的回复
THANK YOU FOR TAKING THE TIME TO SUMIT YOUR REVIEW, WE WILL BE ADDRESSING YOUR CONCERNS.

4/10 很差

Doris

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
vishal 于 2023年10月30日 的回复
Thank you for your reviews

10/10 超赞

Brandi

2023 年 10 月入住 4 晚
vishal 于 2023年11月27日 的回复
Thank you for submitting your rating, we appreciate the feedback.

2/10 糟糕

Adriana

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
No plugs to charge your phones and the breakfast as advertised was not even available. They just had orange juice, coffee, and granola. No
2023 年 10 月入住 1 晚
Vishal 于 2023年10月14日 的回复
Thank you for submitting your review, Upon checking the room you were in, many outlets were found in room, also we do not advertise breakfast we offer grab n go breakfast, as well as pancakes which is daily from 6am-9am.

4/10 很差

真实旅客

满意：员工和服务
不满意：客房舒适度，住宿条件和设施
It is listed on your site and online other places as breakfast included but once you are there they have signs stating no breakfast or drinks are provided. After we checked in we were unable to get into our room because the keys didn’t work. They were reactivated and still failed to work so we were moved to a new room where we had the same problem. A worker finally had to bring us back to our original room and physically open the door with a master key for us. Luckily the staff was very kind and helpful but it did cause us to be late to our friends wedding. When we returned that night we were once again unable to enter the room and a worker had to let us in again. He himself was having a difficult time getting any key to activate and work on our door. On top of that our bed was broken so when ever we moved during the night it made loud noises and felt like it was about to fall apart which made it difficult to sleep.
2023 年 10 月入住 1 晚
GM 于 2023年10月9日 的回复
we are truly sorry for any inconvenience you had during your stay and all your concerns will be addressed Thank you

4/10 很差

David

团体旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
The bed was fine. The rest was disgusting.
The service desk was fine but the condition of the rooms were pretty awful. Everything was dirty/sticky and the local area was pretty horrible. The regular tenants made no secrets of their questionable and illegal lifestyles.
2023 年 10 月入住 2 晚
Vishal Patel 于 2023年10月9日 的回复
Thank you for submitting your review, we appreciate the feedback.

6/10 一般

Jose

与家人出行
满意：员工和服务
Get what u paid for
Very nice worker but need a lil more attention on house keeping found dirty clothes that were not ours in the lil dresser and floors really dirty and everything need a good wipe down need to wiped down
2023 年 9 月入住 1 晚
GM 于 2023年10月2日 的回复
Thank you for submitting your review, we are truly sorry for this mistake and we will be addressing the problem.

2/10 糟糕

Christopher

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
gm 于 2023年09月26日 的回复
thank you for you review, we will be addressing any concerns .

4/10 很差

Moses

不满意：清洁度、住宿条件和设施、客房舒适度
Very loud disrespectful neighbors. My room was not up to par at all. Very disappointed
2023 年 9 月入住 1 晚
Vishal Patel 于 2023年09月25日 的回复
Thank you for the review, we appreciate the feedback.

8/10 还可以

Silvia

满意：清洁度、员工和服务、住宿条件和设施
Ok
2023 年 9 月入住 2 晚
Adriana Martinez 于 2023年09月4日 的回复
Thank you for submitting your review/rating we appreciate the feedback.

8/10 还可以

Greg

与配偶出行
满意：员工和服务
不满意：服务设施
Didn't seem to safe
2023 年 9 月入住 1 晚
Vishal Patel 于 2023年09月4日 的回复
Thank you for your review, we assure you that our property is safe. Monitored 24 hour camera surveillance, as well as security.

10/10 超赞

Jeffrey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Vishal Patel 于 2023年09月4日 的回复
Thank you for submitting your rating. We appreciate the feedback.

4/10 很差

Richard

商务旅客
不满意：客房舒适度，清洁度
If working, Keep looking
The keys would not work properly. It took many swipes to get doors open. Office said it was my fault initially. Lots of noise in facility. Hard to get work done or sleep Bed was ok with lots of pillows. Needed more blankets for those that need it
2023 年 8 月入住 1 晚
GM 于 2023年08月28日 的回复
Thank you for taking the time to submit your review, we will be addressing your concerns.

10/10 超赞

angelia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
i had been homeless for four days living in my car. I was very tired and slept very well at super 8. They were very nice to me
2023 年 7 月入住 3 晚
gm 于 2023年08月28日 的回复
Thank you for submitting your review, we appreciate your business and we were of help.

10/10 超赞

Kyia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed Super8
Everything was Great !! Nooo complaints 😉👍❤️
2023 年 7 月入住 1 晚
Adriana Martinez 于 2023年07月28日 的回复
Thank you for submitting your review, we appreciate the feedback. The pool is so refreshing around this HEAT, and awesome photo thank you for sharing! Hope we get to see you again soon.

10/10 超赞

Jose A

2023 年 6 月入住 1 晚

10/10 超赞

Henny

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Adriana 于 2023年05月29日 的回复
Thank you for submitting your review, we appreciate your feedback.

8/10 还可以

igor

与家人出行
满意：员工和服务，清洁度
Ok.
2023 年 5 月入住 1 晚
VISH 于 2023年05月29日 的回复
Thank you for submitting your review, we appreciate the feedback.

6/10 一般

Rebecca

不满意：住宿条件和设施，清洁度
Poor
The room smelled like pine cleaner clean with a dirty mop. A lot of room but there was no space between the bed and wall. The shower did not work. The water didn't work! We had a smoke free room, but the inside door that seperate rooms. That room was a smoking room and smoke smell came into our room.
2023 年 5 月入住 1 晚
Adriana 于 2023年05月8日 的回复
Thank you for submitting your review, we appreciate the feedback, although after you reported there was no water I advised you it was a pull knob, you stated it was not working but I went into the room and it turned on as I advised, we appreciate your business. Thank you again.

6/10 一般

C. Tom

不满意：员工和服务
The property was nice enough. No problems with parking or getting into the room. Did seem to have significant nocturnal activity.
2023 年 4 月入住 1 晚
Adriana 于 2023年04月29日 的回复
Thank you for submitting your review, we appreciate the feedback, you did visit our property on Coachella weekend so we did have some people coming in late night. Thank you again for the feedback.

6/10 一般

Jacques

2023 年 4 月入住 1 晚
Adriana 于 2023年04月29日 的回复
Thank you for the rating we appreciate the feedback.

10/10 超赞

Douglas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient to the I-10. Lots of choices for eating around the hotel with a Dennys right next door. Parking is right outside the door that I love!! The room is clean and basic. Just what you need for a one night stop over.
2023 年 4 月入住 1 晚
Vishal 于 2023年04月21日 的回复
Thank you for submitting your review, we appreciate the feedback and we are pleased to hear you enjoyed your stay. We hope to see you again soon.

6/10 一般

Joe

2023 年 4 月入住 1 晚
Vishal 于 2023年05月8日 的回复
Thank you for submitting your rating.

10/10 超赞

MARIA J

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great !!
2023 年 4 月入住 1 晚
Vishal 于 2023年04月29日 的回复
Thank you for your positive feedback. We appreciate your business.

2/10 糟糕

rudy

不满意：清洁度
Roaches
2023 年 3 月入住 1 晚
Vishal 于 2023年04月10日 的回复
Thank you for taking the time to submit your review, we will be addressing your concerns.

4/10 很差

Elizabeth

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Floors, bed, shower curtain, towels, floor, counters were all stained and dirty. no amenities other than soaps. For some reason they wont accept a credit card unless its under the same name as the reservation and has to be the same card you used to reserve. breakfast is granola bars. outside is unkept. would not recommend or stay here again.
2023 年 4 月入住 1 晚
vishal 于 2023年04月3日 的回复
Thank you for submitting your review. We appreciate the feedback

4/10 很差

Rudy

与家人出行, 与配偶出行
不满意：住宿条件和设施，服务设施
Didnt get any sleep. People were walking outside our room being loud, arguing. Our phone in room wasnt working so i couldnt call the front desk and complain. I ended up leaving at 230am, couldn't sleep a wink there !
2023 年 3 月入住 1 晚
Vishal 于 2023年03月24日 的回复
We do apologize for the inconvenience, we will address this with out staff.

6/10 一般

Andrea

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
No bathroom counter, bedside table on one side only, ceiling light on all night. Stark ambience. All that said, it did have a fridge and microwave and we were grateful for a place to sleep.
2023 年 3 月入住 1 晚
Vishal 于 2023年03月23日 的回复
Thank you for submitting your review. We appreciate the feedback

10/10 超赞

Angela

满意：住宿条件和设施，清洁度
2023 年 3 月入住 1 晚
Vishal 于 2023年03月23日 的回复
Thank you for submitting your review. We appreciate the feedback

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
Quiet
2023 年 3 月入住 1 晚
GM 于 2023年03月22日 的回复
Thank you for taking the time to submit your review, we appreciate your business.

4/10 很差

Racksand

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Couldn’t take a shower, the shower head was broken water spraying everywhere, loud neighbors yelling arguing and fighting
2023 年 3 月入住 1 晚
GM 于 2023年03月14日 的回复
Thank you for taking the time to submit your review, we will be addressing your concerns.

10/10 超赞

Jeffrey

2023 年 3 月入住 1 晚
vishal 于 2023年03月12日 的回复
Thanks for staying with us. We appreciate your feedback!

10/10 超赞

Jeffrey

2023 年 2 月入住 1 晚
Destiny 于 2023年03月2日 的回复
Thank you for taking your time for a reviewing us, we appreciate your business. We hope to serve you in the future.