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关于圣地亚哥阿尔玛金普顿酒店 - IHG 旗下酒店的点评

4 out of 5

点评

8.6

超赞

10 分 - 超赞。105 条好评,共有 168 条点评" "
8 分 - 还可以。23 条好评,共有 168 条点评" "
6 分 - 一般。24 条好评,共有 168 条点评" "
4 分 - 很差。9 条好评,共有 168 条点评" "
2 分 - 糟糕。7 条好评,共有 168 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

Earl,Burnaby

与家人出行
不满意:服务设施,清洁度
Hotel was in an area of street people. Drug use on streets by the hotel was rampant.
2024 年 4 月入住 4 晚
General Manager 于 2024年05月6日 的回复
Dear Earl,Thank you for your feedback. We are sincerely sorry to hear about your concerns with the surrounding area during your stay. Please know guest safety is our number one priority, and rest assured, we work to ensure a secure environment on our property. We hope you enjoyed the remainder of your trip in San Diego, and we would love the opportunity to welcome you back again in the future. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Michele,Austin

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great view wonderful stay beautiful property
2024 年 4 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Michele,Thank you for taking the time to provide your wonderful review of Kimpton Alma San Diego. We're so glad to hear you had a wonderful stay with us! A beautiful environment, with great views sounds like a recipe for a perfect vacation. We would be delighted to have you stay with us in the future.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Anthony

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice room and close by to a lot of things
2024 年 4 月入住 1 晚
General Manager 于 2024年05月2日 的回复
Dear Anthony,Thank you for your review and for giving us a perfect rating! We're delighted our fantastic location added to your experience, and we appreciate you mentioning our lovely accommodations. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Justin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only place I stay in SD
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear Justin,Thank you for your loyalty! We're honored to be your go-to choice when staying in San Diego. We look forward to welcoming you back soon for another great experience!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

LOURDES,ensenada

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
xxx
2024 年 4 月入住 2 晚
General Manager 于 2024年04月24日 的回复
Dear Lourdes,Your comfort and satisfaction are our top priorities, and I'm thrilled you had a five-star experience. Our team looks forward to welcoming you back for another great visit!Sincerely,Hotel Management - Kimpton Alma San Diego

2/10 糟糕

Lateisha

满意:员工和服务
不满意:住宿条件和设施
Id a beautiful view but the windows were dirty couldn't fully enjoy it.
2024 年 2 月入住 1 晚
General Manager 于 2024年04月24日 的回复
Dear Lateisha, Thank you for taking the time to leave us your feedback. We were happy to hear that you enjoyed the wonderful views but disappointed that the windows hindered them fully. We will bring this to the attention of housekeeping to ensure this won't be a problem for future visits. We look forward to having you stay with us again.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Ofir

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Alma 于 2024年04月18日 的回复
Dear Ofir,Thank you for the perfect stay. We look forward to hosting you again in your future stay in San Diego.Sincerely,Kimpton Alma Management

8/10 还可以

Robert

2024 年 4 月入住 5 晚
Alma 于 2024年04月18日 的回复
Dear Robert,Thank you for rating us on your recent stay at the Kimpton Alma. Let us know how if there is anything we could have done to improve your stay with us to get that perfect score. We take feedback seriously and we use them to improve our service. We hope you give us a chance again on your future stay.Sincerely,Kimpton Alma Management

10/10 超赞

Christie

团体旅客
满意:清洁度、服务设施、住宿条件和设施
Really clean and swanky hotel
2024 年 4 月入住 2 晚
General Manager 于 2024年04月16日 的回复
Dear Christie, Thank you so much for choosing to stay with us at Kimpton Alma San Diego. We are thrilled to learn you had such a pleasant stay, and we're proud to have earned your five-star review. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

Tina

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Alma 于 2024年04月17日 的回复
Dear Tina,Thank you for rating us on your recent stay at the Kimpton Alma. Let us know how if there is anything we could have done to improve your stay with us. We take feedback seriously and we use them to improve our service. We hope you give us a chance again on your future stay.Sincerely,Kimpton Alma Management

6/10 一般

Bernadette,Los Angeles

满意:员工和服务
2024 年 4 月入住 1 晚
Alma 于 2024年04月17日 的回复
Dear Bernadette,Thank you for rating us on your recent stay at the Kimpton Alma. Let us know how if there is anything we could have done to improve your stay with us. We take feedback seriously and we use them to improve our service. We hope you give us a chance again on your future stay.Sincerely,Kimpton Alma Management

10/10 超赞

Carlos

满意:清洁度、员工和服务、住宿条件和设施
Nice
2024 年 3 月入住 2 晚
General Manager 于 2024年04月1日 的回复
Dear Carlos,Thank you for your recent stay at Kimpton Alma San Diego. Hosting you was a pleasure, and we're so happy we met all your expectations. We appreciate your feedback and look forward to hosting you again.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Ariyana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay at the kimpton. The location is perfect, the facility is beautiful and we loved being able to borrow their bikes to take them out on a stroll.
2024 年 3 月入住 4 晚
General Manager 于 2024年03月26日 的回复
Dear Ariyana,It was an absolute pleasure welcoming you to Kimpton Alma San Diego and we are delighted you had such a wonderful stay. Your kind words about our beautiful property and great location are appreciated and will be shared with the team. We are thrilled you had the opportunity to enjoy the bikes and we look forward to welcoming you back for another amazing, five-star experience.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

Jakasia

商务旅客
满意:清洁度
不满意:住宿条件和设施
I have now stayed in a few IHG properties and unfortunately this is my least favorite. For one, it’s 2024, please get smart TVs and allow guests to stream. Check in was a good experience but the rooms are ok at best (a little beat up like wall scratches and such). There is no microwave anywhere in the hotel, not even the lobby and they have to bring you one if you need (huge inconvenience when I had an hour to check out and although I was told it would take 20 mins for the microwave to come to my room, it never came). The room with a balcony was convenient since the weather was nice.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月26日 的回复
Dear Jakasia,Thank you for being our guest. It's great that you enjoyed the balmy San Diego weather from your room's balcony. However, we're sorry for the delay in responding to your amenity request. Our team will discuss your valuable feedback and suggestions, and we're grateful for your thoughts. Please consider staying with us again next time you're in town. Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

Delia

满意:清洁度、员工和服务、住宿条件和设施
No parking garage, had to pay extra 60 dollars per night.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月15日 的回复
Dear Delia,We greatly appreciate your feedback. We're sorry to hear about any disappointment in our parking options. Our team always strives to be as transparent as possible regarding this matter, so we'll be sure to keep your comments in mind for the future. Thank you so much for the feedback and we hope you will consider giving us another chance soon. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Rich

Very nice hotel, but nearby area has sadly declined to sketchy
2024 年 3 月入住 1 晚
General Manager 于 2024年03月9日 的回复
Dear Rich,Thank you for taking the time to share your experience at Kimpton Alma San Diego. We're pleased to hear you found our hotel to your liking. We're also aware of concerns about the surrounding area and are actively working with the community to ensure our guests feel comfortable and safe during their stay. Thank you for choosing us, and we look forward to your next visit.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

Stacy

满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Alma 于 2024年03月9日 的回复
Hi Stacy,Thank you for rating us on your recent stay. If there is anything we can do to make your stay better, please let us know. We hope to see you again soon.Hotel Management-Kimpton Alma San Diego

10/10 超赞

Tiandra

2024 年 2 月入住 1 晚
Alma 于 2024年04月17日 的回复
Dear Tiandra,We love the perfect score, thank you for rating your stay with us we hope to see you again soon. Hotel Management-Kimpton Alma San Diego

6/10 一般

Debra

满意:员工和服务,清洁度
2024 年 2 月入住 4 晚
Alma 于 2024年03月9日 的回复
Hi Debra,Thank you for rating us on your recent stay at the Kimpton Alma. If there is anything we can do to make your stay better, please let us know. We hope to see you again soon. Hotel Management-Kimpton Alma San Diego

6/10 一般

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I read the other reviews about the homelessness in the area and honestly thought they were from scared person that hasn't been in a big city as there is normally homeless around. Boy was I wrong. The streets all around are filled with large groups homeless people. We had to keep switching what side of the street we walked on to avoid having to walk through them. At one point while walking to the front door, a group of homeless people started throwing glass bottles in to the street. I won't be staying in the gas lamp district again as almost half of all stores are shuttered and streets lined with homeless. Safer to stay in other parts, such as Little Italy.
General Manager 于 2024年02月23日 的回复
Dear James,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about safety. The city is working to find humane solutions for the unhoused population. Should you be in the area again, please consider coming back to see us.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Warren

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Definitely love the hotel stay and staff. My room was exactly like advertised.
2024 年 2 月入住 2 晚
General Manager 于 2024年02月20日 的回复
Dear Warren,We're proud to receive your outstanding review of Kimpton Alma San Diego! It's wonderful that you enjoyed our courteous hospitality, and that your room was everything you expected it to be. Many thanks for your kind compliments and we hope to see you again.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Paul

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was great. Great location. Will stay here again with our doggie!.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月20日 的回复
Dear Paul,Thank you so much for taking the time to share your thoughts on your recent visit. It's wonderful to know our excellent location was a highlight of your visit, and we appreciate you mentioning our pet-friendly atmosphere. Take care, and we look forward to welcoming you and your pup back soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Brittany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Alma 于 2024年02月17日 的回复
Dear Brittany,Thank you for taking the time to rate us on your recent stay at Kimpton Alma. We are thrilled that you enjoyed your stay with us. We hope to see you again soon.Sincerely,Kimpton Alma Management

10/10 超赞

Samuli

满意:员工和服务,清洁度
2024 年 2 月入住 3 晚
Alma 于 2024年02月16日 的回复
Dear Samuli,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 超赞

priscilla

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the room
2024 年 2 月入住 1 晚
General Manager 于 2024年02月16日 的回复
Dear Priscilla,We were delighted to host your recent stay at Kimpton Alma San Diego. It's great to hear you had an enjoyable experience and that you appreciated our comfortable accommodations. Thank you for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Kimpton Alma San Diego

10/10 超赞

Sarah Catherine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very cute. Staff was lovely.
2024 年 2 月入住 2 晚
General Manager 于 2024年02月13日 的回复
Dear Sarah,What a wonderful review! Complimenting our friendly service is one of the best forms of flattery we can receive. Thanks for choosing Kimpton Alma San Diego, and we cannot wait to see you again soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Patricia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Alma 于 2024年02月16日 的回复
Dear Patricia,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

8/10 还可以

Conrad

满意:清洁度、员工和服务、客房舒适度
2024 年 2 月入住 2 晚
Alma 于 2024年02月16日 的回复
Dear Conrad,Thank you for taking the time to rate us on Expedia regarding your recent stay at the Kimpton Alma San Diego. We love a perfect score so let us know how we can get that 8 to a perfect 10!Sincerely,Kimpton Alma Management

10/10 超赞

christie

与家人出行, 带宠物出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is our second time staying here. The hotel staff is really wonderful and they bent over backwards to make sure all of our requests and even last minute changes were met. The beds are probably the most comfortable i have ever slept in. So many little touches like wine time and doggie treats too. The downtown area is struggling with the element, but we are seeing that all over sadly.
2024 年 1 月入住 1 晚
General Manager 于 2024年01月30日 的回复
Dear Christie,It was a joy to welcome you back to Kimpton Alma San Diego! Nothing delights us more than knowing our commitment to providing unparalleled hospitality keeps you coming back our way. Your comfort will always be our pleasure, and we hope to serve you for many more years to come!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Galen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Big balcony and a nice room set up
2024 年 1 月入住 1 晚
General Manager 于 2024年01月30日 的回复
Dear Galen,It's always a pleasure hearing from our guests. It's great to know that our cozy rooms and balconies helped make your visit memorable. Please come see us again soon at Kimpton Alma San Diego!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Luke

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Alma 于 2024年02月16日 的回复
Dear Luke,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 超赞

Olivia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were so helpful and we loved the room and view from our balcony!
General Manager 于 2024年01月28日 的回复
Dear Olivia,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. We're glad you enjoyed the view, and we look forward to seeing you again at Kimpton Alma San Diego!Sincerely,Hotel Management - Kimpton Alma San Diego

8/10 还可以

Brandon

满意:员工和服务,清洁度
Good hotel, not sure it’s worth the price
Property condition wasn’t the greatest. Tv cable was broken, towel hangar in the bathroom was ripped off the wall. No replacement TP so I ran out. Staff was great though. One other issue to keep in mind (not the hotels fault) is the train crossing is right near the hotel and the horn sound is constant all day/ night.
2024 年 1 月入住 2 晚
General Manager 于 2024年01月26日 的回复
Dear Brandon,It was such a pleasure having you join us recently. We're delighted our hospitable team left a memorable impression on you; however, we're sorry to hear that our accommodations left much to be desired overall. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly. Thank you for taking the time to share, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Luc

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Alma 于 2024年02月16日 的回复
Dear Luc,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 超赞

Kevin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Alma 于 2024年01月20日 的回复
Dear Kevin,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 超赞

Kevin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Alma 于 2024年01月20日 的回复
Dear Kevin,We love getting the perfect score and the fact that you are satisfied with your stay. I hope you visit us soon.Sincerely,Kimpton Alma Management

10/10 超赞

Antonia

2024 年 1 月入住 1 晚
Alma 于 2024年02月16日 的回复
Dear Antonia,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

8/10 还可以

Dartricia

满意:清洁度、员工和服务、住宿条件和设施
The hotel is nice overall. The cleaning staff did a great job. The rooms are modern. The overall staff is very good. The location is good except there is a large homeless population. They did not bother us, but it is definitely there...right outside of the hotel. Your heart just goes out to them, but it is a little scary at night. This is not a hotel problem, but a problem of the world.
2024 年 1 月入住 4 晚
General Manager 于 2024年01月19日 的回复
Dear Dartricia,We enjoyed hosting you at Kimpton Alma San Diego. Our housekeeping department will be thrilled that you noticed their hard work keeping our hotel clean and tidy. It's unfortunate you had concerns about our surrounding area, but please know our front desk team is always available to discuss topics like this. We trust you slept well in our accommodations, and we hope you'll join us again soon.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Donavan

2024 年 1 月入住 1 晚
Alma 于 2024年01月18日 的回复
Dear Donavan,Thank you so much for the perfect score! We hope you visit us soon!Sincerely, The Kimpton Alma Management

10/10 超赞

RUBIA

与配偶出行
2024 年 1 月入住 1 晚
Alma 于 2024年01月18日 的回复
Dear Rubia,Thank you so much for the perfect score! We hope you visit us soon!Sincerely,The Kimpton Alma Management

10/10 超赞

Guirlene

满意:清洁度、员工和服务、服务设施、住宿条件和设施
this hotel is great. Our parents stayed here and highly recommended it to us so we came to check it out so we could be centrally located to go to several of the sites in excursions in San Diego. We really enjoyed the central location and the amenities that this nice hotel had thank you.
2024 年 1 月入住 4 晚
General Manager 于 2024年01月15日 的回复
Dear Guirlene,Thank you for sharing your experience! We're delighted to hear that you chose our hotel based on your parents' high recommendation and that it lived up to your expectations. It's wonderful to know that our central location was convenient for your excursions and that you enjoyed the amenities we offer. We appreciate your kind words and are thrilled you had an enjoyable stay. We look forward to welcoming you back again soon for another memorable visit. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

Izabell

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
Friendly staff. Pet friendly hotel. Parking garage across the street
2024 年 1 月入住 2 晚
General Manager 于 2024年01月9日 的回复
Dear Izabell,It warms our hearts to know that our amazing team members left a positive impression on you and that you enjoyed our pet-friendly accommodations. Thank you so much for the high rating, and we hope to see you again soon. Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

hernan

2024 年 1 月入住 2 晚
Alma 于 2024年01月18日 的回复
Dear Hernan,Thank you for leaving us a rating in Expedia. We are sorry that we were not able to provide you with the top rated experience that you deserved. If there is anything that we could have done better, please let us know. We love getting the perfect score and would like to know how we can improve. Your feedback is very important to us. Thank you. Sincerely, Kimpton Alma Management

10/10 超赞

Vanessa

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Alma 于 2024年01月18日 的回复
Dear Vanessa,Thank you so much for the perfect score! We hope you visit us soon!Sincerely,The Kimpton Alma Management

10/10 超赞

Brian

2023 年 12 月入住 2 晚
Alma 于 2024年01月18日 的回复
Dear Brian,Thank you for taking the time to rate us on your recent stay. We appreciate the perfect ten and we hope to see you again!Sincerely, Kimpton Alma Management

10/10 超赞

Julie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is in a fantastic location. Walking distance to restaurants, bars, Petco Park and more. The rooms are spacious and have a luxurious feel. Checkin was at 4 but our room wasn’t ready until 4:30. That was a bit of a bummer after a 7 hour drive but the staff was very apologetic. Love the wine social in the evenings. The only downfall is the cost of parking. We would definitely recommend staying here.
2023 年 12 月入住 2 晚
General Manager 于 2024年01月9日 的回复
Dear Julie, Thank you for being our guest at Kimpton Alma San Diego and sharing your review. We're so happy to hear that you enjoyed our superb location close to Petco Park, spacious rooms, and tasty wine social during your stay. Your feedback is appreciated about parking as we continually review our prices to deliver the best possible experience to our guests. We appreciate your recommendation and five-star rating, and please come back soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 超赞

alvin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just a wonderful place to stay with an incredible staff. The wine hour helps in settling in before dinner. Highly recommend.
2023 年 12 月入住 1 晚
Alma 于 2023年12月28日 的回复
Dear Alvin,Thank you for your wonderful feedback. Please come and visit us again on your next trip to San Diego.Sincerely,Hotel ManagementKimpton Alma San Diego

10/10 超赞

jerry

2023 年 12 月入住 1 晚
Alma 于 2023年12月28日 的回复
Dear Jerry,Thank you for taking the time to rate us on your recent stay. We appreciate the perfect ten and we hope to see you again!Sincerely,Kimpton Alma Management

10/10 超赞

Jane

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
This hotel was top notch! Service friendly also aninal friendly so will be back with my doggies. Room was so clean and cozy.
2023 年 12 月入住 1 晚
General Manager 于 2023年12月19日 的回复
Dear Jane,Thank you for being our guest at Kimpton Alma San Diego and for taking the time to share your delightful review. Our team takes great pride in working here and making sure our guests have all they need for a lovely stay, so they will be thrilled to read your kind words. We look forward to welcoming you and your puppies back again soon.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 一般

Sean,Hamilton

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel itself was very good. It’s relatively close to the convention center and the rooms were clean and well appointed. The reason for not giving it a five star review is purely related to the surrounding area. It is very dirty and there are a lot of homeless people in the area. Please note that I’m not complaining about the homeless for being homeless however, there were several that were obviously very mentally ill and aggressive. It felt very unsafe for my female colleagues to be walking home at night.
2023 年 12 月入住 4 晚
General Manager 于 2023年12月13日 的回复
Dear Sean,We value your feedback is appreciated, and we are delighted that you enjoyed our clean rooms and that our location was near your plans in San Diego. While we cannot control the surrounding area, please know that safety is our top priority, and our team is always happy to go over the many measures we have in place. Nonetheless, we trust that you rested well, and it would be a pleasure to have you stay with us in the future.Sincerely,Hotel Management - Kimpton Alma San Diego