Check-in was quick, and the staff was friendly. However, when I got to my room, I found a hair in one of the beds and a towel behind the headboard of the other bed, along with a damp pillow. I requested to switch rooms, and they allowed me to do so without issue. The new room was clean, which I appreciated.
That said, given the inconvenience, I would have expected a bit more effort—perhaps some help with the move or an upgrade. I even checked online and saw that other rooms were available. I didn’t ask for anything extra, but it would’ve been nice if they had offered.
The beds weren’t very comfortable, and overall, I don’t think I’ll be returning. On a positive note, my girls did enjoy the pool.