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关于赫利塔兹普莱斯哥罗多利广场费尔蒙文物酒店的点评

5 out of 5
赫利塔兹普莱斯哥罗多利广场费尔蒙文物酒店
900 N Point Street, San Francisco, CA

点评

9.4

绝佳

10 分 - 超赞。286 条好评，共有 347 条点评" "
8 分 - 还可以。36 条好评，共有 347 条点评" "
6 分 - 一般。12 条好评，共有 347 条点评" "
4 分 - 很差。2 条好评，共有 347 条点评" "
2 分 - 糟糕。11 条好评，共有 347 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

liu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
有烘干机很贴心
Edward J. Roe - General Manager 于 2018年04月24日 的回复
Dear Liu, Thank you so much for recently staying with us here at Fairmont Heritage Place, Ghirradelli Square, and thank you too for rating your stay as a 5 out of 5 Experience. In addition, I was so pleased to understand you enjoyed having the convenience of a Washer & Dryer in your Residence, as we have this amenity in all our Residences. On behalf of the entire team we are certainly looking forward to your to our property the next time your travels once again include San Francisco. 非常感谢你和我们在一起 Yours sincerely and thank you once again, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square

6/10 一般

po-shun

满意：清洁度
不满意：住宿条件和设施
Not bad, but I expect more with the price
Hotel car always not available, takes a while for doorman to get the luggage, website selling different package with breakfast, which was very standard, they only give cold food, no hot egg or bacon
Edward J. Roe - General Manager 于 2018年03月10日 的回复
Dear po-shun, As the General Manager here at Fairmont Heritage Place, Ghirradelli Square I wanted to personally thank you for selecting our property as the place to stay when your recent travels included San Francisco. In addition, thank you so much for assisting us with our guest satisfaction and experiences when you completed the Hotels.com review. Your observations and experiences are extremely important and meaningful to myself, and to the rest of the team, therefore please accept our apologies for the lack of availability of our two house cars and the lack of variety with the complimentary Continental breakfast. I have already taken the liberty of sharing your feedback with the rest of the team so that we can make the necessary tweaks to our operation in order to ensure we are always providing outstanding experiences and value for money. If there is anything I can further assist you and your family with, especially when your future travels return you to San Francisco, please don't hesiaiet to let me know. Yours sincerely, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

ROBIN

满意：清洁度、员工和服务、住宿条件和设施
Great place
2024 年 5 月入住 5 晚

10/10 超赞

Paula

满意：清洁度、员工和服务、住宿条件和设施
This is an excellent property with an excellent location. Only downside is bedding is not guaranteed and the televisions only receive a few channels.
2024 年 5 月入住 3 晚

6/10 一般

Maria

与家人出行
满意：清洁度
不满意：服务设施
El lugar es muy bonito, la propiedad ya tiene muchos años e indudablemente requiere de algunos mantenimientos menores pero visibles como la madera. EL servicio de Tito fue muy amable y servicial sin embargo mande un correo donde solicitó me sean enviados unos artículos olvidados en la habitación y NADIE respondió, pero para el cobro del traslado para eso si dieron un gran seguimiento. Es una pena que por algo así la marca del hotel se queme por quedarse con artículos personales o no te den respuesta, cuando para cobrar son muy buenos en el seguimiento. La verdad que estos grandes detalles en el servicio hacen la diferencia en una marca que debería de ser sería y profesional y no ventajosa con el cliente.
2024 年 4 月入住 5 晚

10/10 超赞

Alex

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The views here are incredible and the access to Ghirardelli Square is wonderfully convenient
2024 年 3 月入住 1 晚

2/10 糟糕

真实旅客

Poor handling of cancellation
Poor handling of cancellation
2024 年 1 月入住 3 晚

10/10 超赞

Maksim

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really loved this place!
The place was great all around! The location is amazing, and the service is amazing too!
2023 年 12 月入住 3 晚

10/10 超赞

Linda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The suite was inna excellent location and was very appropriate fir our family
2023 年 12 月入住 2 晚

10/10 超赞

Tuval

满意：清洁度、员工和服务、住宿条件和设施
Exceptional hotel
2023 年 9 月入住 1 晚
Andy 于 2023年10月24日 的回复
Thank you for this lovely review! We hope to see you again!

10/10 超赞

Christian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience and an awesome experience at the property. I would definitely stay here again on our next vacation to San Francisco.
2023 年 9 月入住 2 晚
Andy 于 2023年10月24日 的回复
Thank you for this fantastic review, Christian! We look forward to the next chance to have you back with us!

10/10 超赞

Zaida

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

10/10 超赞

Jenine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Fairmount was the best hotel we have ever stayed. The staff were beyond attentive. The place is beautiful and extremely clean. The area is perfect for walking and exploring. We loved every second of this trip!
2023 年 8 月入住 4 晚

10/10 超赞

Himanshu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 4 晚

10/10 超赞

Jennifer，Los Angeles

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location for shopping, dining and sight seeing, Fantastic customer service. Friendly and extremely polite staff. Looking forward to staying there again.
2023 年 7 月入住 3 晚

10/10 超赞

Jody

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best stay ever in SF
Phenomenal stay. Amazing property, great location. Can't wait to go back.
2023 年 7 月入住 3 晚

10/10 超赞

Navdeep

满意：清洁度、员工和服务、住宿条件和设施
The staff are one the friendliest i have encountered..
2023 年 7 月入住 1 晚

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff was very helpful and friendly
2023 年 6 月入住 2 晚

8/10 还可以

michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice accomodations
2023 年 6 月入住 3 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚

10/10 超赞

Indira

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Awesome place, we enjoyed every minute of our stay. Staff was great. I would definitely stay there again ⭐️⭐️⭐️⭐️⭐️
2023 年 5 月入住 6 晚

10/10 超赞

Robert，Hoffman Estates

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location and the staff was excellent.
2023 年 5 月入住 2 晚

10/10 超赞

Gregory

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really nice
2023 年 5 月入住 2 晚

10/10 超赞

stephanie

2023 年 4 月入住 1 晚

10/10 超赞

Hyewon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent!! But it was very hard to find the lobby for the valet. There was any guys to recognize it. We have to park in the garage and paid 18 dollars for 7 minutes.
2023 年 3 月入住 1 晚

10/10 超赞

Alastair

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great apartment hotel option.
2023 年 2 月入住 2 晚

10/10 超赞

Douglas，Overland Park

2022 年 11 月入住 6 晚

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location, great property. Love staying here !

10/10 超赞

Parsa，Los Angeles

2022 年 10 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay
Great place! Furniture and doors were a little worn, but service was great. Tons of space! Good location too!
2022 年 10 月入住 1 晚

10/10 超赞

Felisa

2022 年 10 月入住 1 晚

6/10 一般

Anjali

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
inconvenient for breakfast
2022 年 9 月入住 1 晚

10/10 超赞

Debora

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

10/10 超赞

Omar

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent place to stay with an amazing location
2022 年 8 月入住 2 晚

10/10 超赞

Kaitlyn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff valet guys were awesome really enjoyed our stay wonderful location. It was my second time renting the 2 bedroom suites and it's worth ever penny.
2022 年 7 月入住 2 晚

8/10 还可以

Emily

与家人及幼儿出行, 与家人出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Amazing location
2022 年 7 月入住 1 晚

10/10 超赞

Yvonne

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
I loved that airport shuttle service is provided and the hotel staff are very helpful!!
2022 年 6 月入住 3 晚

10/10 超赞

Arthur

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Well located. We had a large lovely room with a great view of the bay and convenient access to the Square below us. Staff were always friendly and helpful!
2022 年 6 月入住 3 晚

10/10 超赞

Stephan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We booked a two bedroom suite for a memorial celebration. The room had the most wonderful view,. I loved the fact that they asked if I wanted groceries for the room to be ordered. The staff really made us feel at home.
2022 年 5 月入住 2 晚

10/10 超赞

Donald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very happy with this property. Rooms were spacious with modern style and function. Quiet, safe and welcoming.
2022 年 4 月入住 3 晚

10/10 超赞

Kelly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 3 晚

10/10 超赞

David，columbus

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location for access to the Bay
2022 年 3 月入住 3 晚

10/10 超赞

Willis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2022 年 3 月入住 2 晚

10/10 超赞

Daniel，Mercer Island

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We booked a 2 bedroom suite for our family of 4 and this was a great stay. The apartment was huge and in a great part of town (far west end of fisherman's wharf, near russian hill and the marina) and we could walk to many fun places to shop and eat. Valet parking was free and super convenient. The staff was consistent with a 5 star hotel. I'd love to come back and stay again.
2022 年 2 月入住 5 晚

10/10 超赞

Christophe

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel appartement très bon standing, belle literie et très bien placé dans un quartier animé. on a passé un excellent séjour
2022 年 2 月入住 3 晚

10/10 超赞

Douglas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. Our room was outstanding with an amazing view of the bay.
2022 年 2 月入住 2 晚

10/10 超赞

YeuShyr

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 2 晚

10/10 超赞

Jessica

满意：清洁度、员工和服务、客房舒适度
Our favorite san francisco hotel! Great rooms, location and service! Could use some updating as the furniture is showing signs of wear from age but overall always a great stay here!
2021 年 12 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday getaway
First time staying at this hotel. Wonderful location. We could not ask for anything more comfortable, spacious, and luxurious.
2021 年 11 月入住 2 晚
Dan, Director, Residences 于 2021年11月30日 的回复
Dear Guest, Thank you for providing your 10/10 review. I am happy to read you enjoyed our wonderful location and accommodations. We hope to welcome you back in the near future!