住宿正面 - 傍晚/夜晚

关于旧金山金融区希尔顿酒店的点评

4 out of 5
旧金山金融区希尔顿酒店
750 Kearny St, San Francisco, CA

点评

8.0

很好

10 分 - 超赞。1280 条好评,共有 2733 条点评" "
8 分 - 还可以。629 条好评,共有 2733 条点评" "
6 分 - 一般。377 条好评,共有 2733 条点评" "
4 分 - 很差。217 条好评,共有 2733 条点评" "
2 分 - 糟糕。230 条好评,共有 2733 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

2/10 糟糕

Kane

不满意:住宿条件和设施
停车不方便,收费很贵。
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月7日 的回复
Kane,我们很遗憾地得知您对停车安排不满意,并且您认为相关费用很高。为所有客人提供精致的服务是我们的最高目标。请放心,我们会认真考虑您的反馈意见,并不断努力提高我们的服务。感谢您分享您的观点。

10/10 超赞

Nelson

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
近唐人街、吃喝玩乐都很方便。
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月27日 的回复
尼尔森,很高兴听到您发现旧金山金融区希尔顿酒店靠近唐人街且当地设施符合您的喜好。我们衷心感谢您的反馈,并期待您的再次光临。

10/10 超赞

Chia Wen

2023 年 11 月入住 4 晚
Customer Service 于 2023年12月18日 的回复
Chia, thank you for choosing the Hilton San Francisco Financial District. We're ecstatic about your top-rated experience. We hope to have the opportunity to welcome you back soon.

10/10 超赞

deyuan

满意:清洁度、员工和服务、住宿条件和设施
停车收费有点贵
2023 年 9 月入住 1 晚
Customer Service 于 2023年09月18日 的回复
感谢您抽出宝贵的时间留下如此精彩的评价,德源!我们希望很快能在旧金山金融区希尔顿酒店再次见到您,这样我们就可以分享另一个令人惊叹的体验!

6/10 一般

Jiayin

2023 年 8 月入住 1 晚
Customer Service 于 2023年09月13日 的回复
Thank you for sharing, Jiayin.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 超赞

Jingshun

2023 年 6 月入住 1 晚
Customer Service 于 2023年07月1日 的回复
Thank you for the amazing rating, Jingshun!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton San Francisco Financial District soon!Thanks again for leaving your feedback!

8/10 还可以

Weizhao,Reno

10/10 超赞

Wai

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不夠停車位
2022 年 3 月入住 2 晚

10/10 超赞

shuyi

满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
2021 年 11 月入住 3 晚

6/10 一般

真实旅客

满意:清洁度、员工和服务、客房舒适度
Wifi need pay extra money
no refrigerator in the room Wifi is not free. Need extra $10 per day I hvnt been to hotel which wifi is not free.
2021 年 9 月入住 1 晚
Scott Baublitz 于 2021年09月10日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our overall hotel and guest experience. We hope that you will come back and stay with us again in the not too distant future.

10/10 超赞

Helen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 7 晚
Scott Baublitz 于 2021年09月9日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our overall hotel and guest experience. We hope that you will come back and stay with us again in the not too distant future.

6/10 一般

Koch

不满意:员工和服务,清洁度
2021 年 8 月入住 1 晚

10/10 超赞

Lin

2021 年 8 月入住 1 晚

8/10 还可以

Wai

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 3 晚
Scott Baublitz 于 2021年07月12日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate the information as we use this in an effort to continuously improve our hotel and overall guest experience. We hope that you will come back and stay with us again in the not too distant future.

8/10 还可以

Wai

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 7 月入住 1 晚

6/10 一般

Min

2021 年 6 月入住 2 晚
Scott Baublitz 于 2021年06月30日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our hotel and overall guest experience. We hope that you will come back and stay with us again in the not too distant future.

8/10 还可以

真实旅客

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
The location of the hotel is very good, there are many food around
2021 年 6 月入住 1 晚
Scott Baublitz 于 2021年06月15日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our hotel and overall guest experience. We hope that you will come back and stay with us again in the not too distant future.

6/10 一般

Jiahui

不满意:员工和服务
experience
General experience, the hotel is old, the front desk service needs to be improved.
2021 年 5 月入住 2 晚
Scott Baublitz 于 2021年05月18日 的回复
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our hotel and overall guest experience. We hope that you will come back and stay with us again in the not too distant future.

4/10 很差

Wasim

不满意:清洁度、员工和服务、住宿条件和设施
Not a good experience. Hotel staff was arrogant and not well informed. Took half an hour to find my reservation. Room was very small and not very clean. Not worth the price.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月30日 的回复
Wasim, it's regrettable to hear that your experience didn't quite match your expectations. Your comments regarding our team's service are surprising to hear as we pride ourselves in customer satisfaction. Note, the issue related to your reservation and interaction with our team is being addressed. Regarding your room size and cleanliness, we continually strive for hygiene and ensuring comfort in all our quarters. Your experience helps us improve, so we're grateful for your feedback and we hope for an opportunity to provide a better experience in the future.

10/10 超赞

Charlie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a great stay
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Charlie, we're thrilled to hear you enjoyed your stay at the Hilton San Francisco Financial District. We continually strive to offer top-tier experiences for our guests and your feedback validates our efforts. We hope to welcome you back soon!

10/10 超赞

Francesca

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was lovely and the view from our room was amazing
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Francesca, we appreciate your kind words regarding our team members and the breathtaking view from your room at the Hilton San Francisco Financial District. Your satisfaction is our highest reward and we look forward to welcoming you again soon.

10/10 超赞

Adam

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Beautiful part of town , easy to get in and out of the city , great parking !
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Adam, your splendid comments are most welcome! We're thrilled that Hilton San Francisco Financial District's convenient location and efficient parking facilities lived up to your expectations. We look forward to hosting you again, hopefully in the not too distant future. Safe travels!

8/10 还可以

Danyelle

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked how close the hotel was to everything. The only thing I didn’t like was the check in clerk. He didn’t seem very friendly when we asked about an upgrade or bay view. I felt like he was not interested in upgrading us.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月29日 的回复
Danyelle, it's wonderful to know you enjoyed the convenient location of Hilton San Francisco Financial District. We understand the importance of warm hospitality and are sad to hear that you did not perceive this at check-in. We are addressing your feedback about the interaction regarding a possible room upgrade. Your experiences help us improve and for that we are thankful. We're looking forward to the opportunity to welcome you back next time.

8/10 还可以

Atsushi

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月29日 的回复
Atsushi, thank you for selecting Hilton San Francisco Financial District. It's wonderful to know that your stay aligned with our commitment to provide a satisfactory experience for our guests. We're grateful for your rating and welcome any feedback on how we could bring you an even better stay next time.

10/10 超赞

Bryce

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Bryce, it's wonderful to know you had a five-star experience at Hilton San Francisco Financial District. We are grateful for your high rating and look forward to the pleasure of welcoming you back on your next visit to San Francisco.

10/10 超赞

Daniel

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Daniel, it's great to see you had a fantastic experience at the Hilton San Francisco Financial District. The entire team appreciates your high rating on Expedia. We hope to welcome you back on your next visit to San Francisco. Safe travels!

10/10 超赞

Justin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice checkin and comfortable beds. Great city view.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Justin, it's wonderful to hear that you enjoyed your stay at the Hilton San Francisco Financial District. We strive to make your check-in experience smooth and to ensure our beds are comfortable, so we're glad this added to your satisfaction. Aren't the city views magnificent? We hope you'll stay with us again the next time you're in San Francisco.

10/10 超赞

Andy

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月27日 的回复
Andy, thank you for your concise and wonderful review. It's great to hear that you enjoyed your stay at Hilton San Francisco Financial District. We appreciate your support and look forward to welcoming you back again soon.

2/10 糟糕

Kerry

与配偶出行, 商务旅客
不满意:住宿条件和设施,服务设施
Very poor location. Not safe. Crack head park across the street. Don’t walk alone at night. Staff are rude and unhelpful. Especially Andrew the acting or wanna be Manager. Should be working somewhere without interacting with customers.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Kerry, we're truly sorry to learn about your experience. It's disheartening to hear about your safety concerns near the vicinity and it's something we take very seriously. In addition, it's unfortunate that you found some team members less than courteous, especially regarding your encounter with our manager. We strive to provide a top-tier service and environment for our guests and it appears we missed the mark during your stay. Your comments will serve as a valuable resource for improvements. Thank you for your feedback.

2/10 糟糕

Kerry

与配偶出行, 商务旅客
不满意:住宿条件和设施,清洁度
Terrible rude staff . Tried charging me $60 a night for parking when I didn’t even park there. Andrew the “ Manager” very unprofessional and rude. Should be a janitor no people skills. Also located across the street from a park full of crack heads
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Kerry, we regret to hear about your recent experience. It's disheartening to know you encountered issues regarding parking charges and interactions that did not meet your expectations. We have a dedicated team that strives to provide the best service, and we're sorry if you felt it was not the case here. Regarding the location, we understand your concerns and assure you guest safety is our priority. We appreciate your feedback and will use it to refine our approach and service to ensure more positive experiences for our guests.

10/10 超赞

Alex

与家人出行, 与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you the hotel was great
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Alex, thank you for highlighting your positive experience at Hilton San Francisco Financial District. It's fantastic to hear your stay was enjoyable. Please consider us for your future travels, we would be delighted to have you with us again.

8/10 还可以

Raymond

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Thank you for the 4-star rating, Raymond!We are delighted to see that you had a wonderful time at Hilton San Francisco Financial District. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 超赞

Erika,La Habra

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk service was spectacular!!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Erika, we're thrilled that you found our front desk service to be exceptional. At Hilton San Francisco Financial District, we take pride in ensuring our guests feel welcome and well-served. We're looking forward to welcoming you back in the future.

2/10 糟糕

Lonnie

商务旅客
不满意:住宿条件和设施,员工和服务
The lack of service and no availability of Microwave in my room. I had to go from 9th floor to lobby just to use Microwave. I could not get my parking validated. And staff had no reasonable answers to my concerns. I would not recommend this hotel to any of my friends or business associates.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Lonnie, we're saddened to hear that your recent experience wasn't up to expectations. While microwaves are typically housed in a common area for guest access, we understand your frustration. As for the parking validation concern, it is regrettable that there were some misunderstandings. We appreciate you bringing these matters to our attention and will use your feedback to better our processes. Though we're saddened to hear that you may not recommend us, we wish to have the opportunity to show our improvements in the future.

4/10 很差

Massimo,New York

与家人及幼儿出行, 带宠物出行
满意:清洁度
not much amenities, but I was upset because they charged me for my service dog.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Massimo, it's unfortunate to hear that your expectations were not met regarding the amenities and additional charges. The inclusion of service animals should be handled with care and any misunderstanding is regrettable. We appreciate your feedback and will review our policies to ensure more clarity in the future. We do hope you'll give us another chance to better serve you.

2/10 糟糕

Yuchen

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月25日 的回复
Yuchen, it seems your experience didn't meet expectations, which is regrettable. We always strive to provide a high standard of service to our guests. Your feedback, though sparse, is valuable to us and we'll do our utmost to improve. We'd be grateful for more detailed feedback, should you choose to share. Thank you.

8/10 还可以

KAYLA

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
Kayla, it's great to hear that your stay at Hilton San Francisco Financial District was a pleasant one. We hope your experience with us encourages future visits. Your feedback is greatly appreciated. Thank you.

4/10 很差

Hanna

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had to pay 60$ for parking way to much!
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Hanna, we realize that the cost of parking caught you by surprise and understand how unexpected additional fees can affect your experience. Rest assured, it is our aim to provide a clear and comprehensive breakdown of all charges, so guests can plan their stay better. We appreciate your feedback and will definitely take your observations into consideration for our future improvements.

8/10 还可以

Ivan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms where okay
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Ivan, we appreciate your feedback and are glad to understand that you found our accommodations satisfactory. We strive to ensure all aspects of our services are beyond just "okay." At Hilton San Francisco Financial District, we're constantly working to elevate guest experiences, and we hope to have the opportunity to show you that during your next stay.

10/10 超赞

Geoff

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful, modern suite on the 19th floor with a great view. This is centrally located to everything we want to do.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月21日 的回复
Geoff, thank you for taking the time to share your experiences at Hilton San Francisco Financial District. It's heartening to learn that our well-appointed suite and advantageous location enhanced your stay. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable visit.

8/10 还可以

Lynn,Fredericksburg

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Check in and the facilities were great. I wish in the hotel information where it states “parking available” it could have shared that it was $68/night.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月17日 的回复
Lynn, it's wonderful to hear that you appreciated the check-in process and facilities at Hilton San Francisco Financial District. We understand your concerns regarding the pricing of parking. We strive to provide full details about all amenities and services. We value your feedback as part of our commitment to continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back soon.

8/10 还可以

Evelyn

满意:清洁度、员工和服务、住宿条件和设施
The hotel is very accessible to all nice places in SF.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月16日 的回复
Evelyn, thank you for sharing your thoughts. We're thrilled you found the Hilton San Francisco Financial District's location convenient for your visit. We hope to welcome you back for your future adventures.

10/10 超赞

Daniela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月16日 的回复
Daniela, it's delightful to see your 5-star rating. We are thrilled that Hilton San Francisco Financial District met your expectations. We would love to welcome you back during your next visit to San Francisco. Thank you for your support!

6/10 一般

Christian

与家人出行
满意:清洁度
不满意:住宿条件和设施,服务设施
Shower heads are TERRIBLE I have stayed at Hilton properties many times before and expect better than water saving shower heads that are given free from DWP to conserve water.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月15日 的回复
Christian, we appreciate your feedback and are sorry to hear of your dissatisfaction with the shower facilities. We always aim to balance guest comfort with our commitment to sustainability efforts. Your feedback is valuable and will be taken into account as we continue to improve our guest experience. We hope to serve you again in the future for a more satisfactory stay.

10/10 超赞

David

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great location and modern room
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月14日 的回复
Thanks for the fantastic rating, David!It's outstanding we could exceed your expectations during your stay at Hilton San Francisco Financial District. We're all looking forward to your next stay with us.

10/10 超赞

Gregory

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location was great near Chinatown and transit station. Building was nice, but is beginning to show its age a little. Perhaps it will need another renovation. Excellent stay overall
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月13日 的回复
Gregory, it's wonderful to hear you enjoyed your stay at the Hilton San Francisco Financial District. We're glad you found the location advantageous for exploring Chinatown and using the transit station. We're continually working to improve our facilities, and your feedback about potential renovations is greatly appreciated. We are delighted that you had an excellent stay, and we look forward to welcoming you back in the future.

10/10 超赞

Shaysa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot to stay!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月12日 的回复
Shaysa, it's wonderful to hear that you found Hilton San Francisco Financial District to be an excellent choice. We're pleased to know that our location met your needs perfectly. Thanks for taking the time to share your feedback with us. We hope to have an opportunity to host you again in the future.

8/10 还可以

Edward

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 2 月入住 3 晚
Customer Service 于 2024年04月11日 的回复
Edward, thank you for staying at the Hilton San Francisco Financial District and rating your experience! We're always striving for full guest satisfaction and your insightful score helps us measure those efforts. Should you choose to visit us again, we hope to earn that perfect score. Your feedback is greatly appreciated.

4/10 很差

John

满意:住宿条件和设施,清洁度
不满意:员工和服务
Property is quet but staff are terrible giving wrong imformation we are trying to change the date of the booking person we talk to is giving us imformation going back and fourth and the end of the day they said no refund is terrible and disappointing as we travel 15 hours fligt
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月10日 的回复
John, it's regrettable to hear that you faced inconveniences during your interaction with our team members. We aim to provide clear communication and accurate information to all our guests, we're sorry if this wasn't your experience. We understand how important flexibility is, especially with long-distance travel involved. Please feel free to reach out directly, we would appreciate another opportunity to assist and improve your experience.

6/10 一般

Mohammad

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月10日 的回复
Mohammad, it seems you've had a fairly average stay. It's important for us to ensure guests enjoy their experience and we'd love to hear your feedback in detail. During your next visit, we aim to elevate your impression. Safe travels!