- So bad, I didn’t even stay there -
Upon arriving around 12pm, we were told to wait until 2pm to check in. (it was a straight "no, room is not ready. check in is 2pm, come back at 2" - very shocking no hospitality)
This should have alarmed me, but I waited under the sun for a long time... and checked in after 2pm. The room was so tired and dirty, "beach front" room does not have a beach view as they claimed on the description, smelly air in the room, stained bath towels.... I could not stay there, so I complained at the reception, and the manager told me they can't do anything about it, and told me to contact Expedia instead. So I checked out at 2:45pm. Contacted Expedia after I relocate myself to another accommodation. Expedia did all they can to get a hold of hotel rep by emails and phone calls, but the resort ignored all of them. Very disappointed, as the Santiago resort I stayed was not bad, and the owner is the same.
- Bad customer service
- Photos of the exterior must be old, they now have a beaten up, tired looking octopus slider (which is not functioning) on the small islands area.