Was not informed of a visitor policy in advance of receiving the keys to the hotel. Turns out You have to pay $20 for visitors, that’s not staying the night, it’s literally just to be in your room. The water temperature was Lukewarm at best in my hotel, even after I asked for maintenance assistance twice I was told that the temperature was as hot as it gets. This tell me the hotel very likely has low quality amenities to begin with. Had to literally contact the manger to get my room cleaned and service. I was here for 5 nights, my sheets were not changed until night 4. I keep getting the excuse that I was not in the room when the maids would come by, yet when I would call for room service I’d be in the room for hours and no one would show up. One of the 5 nights I stayed here the cable was out for legitimately 16 hours. There were roaches and dead beetles in the hallway. Last, they were in maintenance, so the elevator was borderline useless to get to my room on the third floor, it was quicker to take the stairs. One of the associates working here is named Angel, I felt he was genuine and attentive to the residents of the hotel. Probably the one bright spot as far as service goes. They sell this hotel based off the beautiful views of the beach and city, the hotel overall is very poor