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关于罗德威旅馆圣何塞HWY-101 Tully Rd出口的点评

2 out of 5
罗德威旅馆圣何塞HWY-101 Tully Rd出口
2460 Fontaine Road, San Jose, CA

点评

5.8
10 分 - 超赞。114 条好评,共有 644 条点评" "
8 分 - 还可以。126 条好评,共有 644 条点评" "
6 分 - 一般。128 条好评,共有 644 条点评" "
4 分 - 很差。118 条好评,共有 644 条点评" "
2 分 - 糟糕。158 条好评,共有 644 条点评" "

6.0/10

清洁度

6.4/10

员工和服务

6.0/10

服务设施

5.6/10

住宿条件和设施

6.0/10

环保

点评

6/10 一般

真实旅客

满意:员工和服务
2019 年 5 月入住 3 晚
Manager 于 2019年05月18日 的回复
On behalf of our entire staff, we thank you for your business and for rating your experience.

6/10 一般

Yao Lung

不满意:客房舒适度

6/10 一般

Po Hsien

不满意:客房舒适度,员工和服务

6/10 一般

Min-Lun

不满意:客房舒适度

6/10 一般

真实旅客

6/10 一般

真实旅客

10/10 超赞

Samuel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean Room
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月20日 的回复
Hi Samuel,Your 5-star review is greatly appreciated. We thank you for recognizing the service of the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 超赞

Samuel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very spacious Rooms and clean I recommend to everyone
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月20日 的回复
Hi Samuel,Thank you for your kind feedback! We're delighted to hear that you found our rooms spacious and clean, and we appreciate your recommendation. Providing a comfortable and enjoyable stay for our guests is our top priority. We hope to welcome you back soon and continue exceeding your expectations!

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Estuvo buena se ve limpia y organizada
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月18日 的回复
Hi Maria,Your 4-star review is greatly appreciated. We thank you for recognizing the service of our overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

2/10 糟糕

Anthony

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room door would close and they wouldn’t refund my money after I brought it to their attention. I felt so unsafe there. I left to another hotel. Zero stars and don’t recommend to anyone
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Hi Anthony,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for future visits. Our team hopes you will choose us again in the future.

2/10 糟糕

gbemisola

不满意:清洁度、员工和服务、住宿条件和设施
Staff were very rude, the rooms are unkept. This should not be rented out to humans
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月16日 的回复
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. Our management has taken up this issue, and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 糟糕

Blanca A

不满意:清洁度、员工和服务、住宿条件和设施
Mal servicio
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月12日 的回复
Hi Blanca,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 糟糕

Arash

Sehr schmutzig!
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月12日 的回复
Hi Arash,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo está bien solo q esta ves no servía el toilet no podía hechar el agua
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月5日 的回复
Hi Maria,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 糟糕

Fabiola

不满意:住宿条件和设施,员工和服务
No lo recomiendo
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月5日 的回复
Hi Fabiola,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 很差

Kassandra

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月2日 的回复
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 糟糕

Khanh

不满意:清洁度
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月30日 的回复
Hi Khanh,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 一般

Raul

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Sophia CSR 于 2024年04月22日 的回复
Hi Raul,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo esta bien solo q hoy me tocó q la ropa d cama estaba con agujero en la parte d arriba pero lo demás estaba bien
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月20日 的回复
Hi Maria,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 糟糕

Edwin

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
It was so bad
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月20日 的回复
Hi Edwin,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 糟糕

GLORIA

与家人出行
不满意:住宿条件和设施,员工和服务
First of all when I booked my room I booked for 2 queen beds and I got full beds, then I walk into the room and blinds are broken, a huge hole in the restroom, shower was squirting water everywhere except for inside the shower, bedding was stained and nasty, and also saw mice running outside by the dumpster. I will not recommend this motel to anyone.
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月16日 的回复
Hi Gloria,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 超赞

Francisco

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spacious rooms
2024 年 4 月入住 3 晚
Sophia CSR 于 2024年04月16日 的回复
Hi Franciso,A hearty thanks for your review. We are glad that you liked our spacious rooms Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 一般

ivett

不满意:清洁度、服务设施、住宿条件和设施
the room i got was very dirty, gum stuck in the corner of the walls , room not vacuumed properly , the towels dirty i had unfolded one and there was a long black hair inside some towels had stains luckily i had my own. the restroom shower curtain bar was holding on for its life from the wall , mirror had a big crack , the cabinets near the bed also very dirty from the inside one was broken .
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月16日 的回复
Hi Ivett,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

4/10 很差

Mereia

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Dirty n no light in the rest room n table light
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月16日 的回复
Hi Mereia,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Estaba limpio mi baño no tenía puerta y no funcionaba la tele pero me gustó el lugar
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月16日 的回复
Hi Maria,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 糟糕

Phuong

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
they give the room so smell &no light
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月28日 的回复
Dear Guest,Appreciate you for bringing this issue to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. I’ll try my best to make this situation right. We hope in the future you will give us another opportunity to show you our usually excellent hometown hospitality.

8/10 还可以

Mereia

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Mereia, We appreciate you taking the time to share your experience with us. Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

6/10 一般

Eddy

商务旅客
不满意:住宿条件和设施,清洁度
The picture didn’t reflect the condition of the rooms. Breakfast was okay. Staff was helpful and the location is easily accessible to downtown through public transport.
2024 年 3 月入住 3 晚
Manager 于 2024年03月24日 的回复
Hello Eddy,We appreciate your feedback on your recent stay with us. It's great to hear you found our staff helpful and enjoyed our convenient location for accessing downtown. We will take note of your comments regarding the room pictures for future improvements.

2/10 糟糕

Flor

不满意:服务设施
Horrible horrible hotel DO NOT RENT this hotel with KIDS. NO NO. The room they gave me the fire alarm was broken there was a used q-tip on the groun a old sock the sheets had stains the mattress was black and moldy the toilet water was brown and the room had a horrible smell I went back after trying to stay for 1 hr and I decided it wasn’t safe for me and my son to be there so I gave her keys back and told I was leaving went 15 min ago and found a different hotel I will NEVER NEVer stay here ever again…. So people if ur reading this best pay $30-$40 more go somewhere else.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月22日 的回复
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 超赞

Mereia

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Safe n quiet
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月22日 的回复
Hi Mereia,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Está limpio y organizado
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月22日 的回复
Hi Maria,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!!

2/10 糟糕

Myles

不满意:住宿条件和设施,清洁度
Sophia CSR 于 2024年03月22日 的回复
Hi Myles,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

4/10 很差

Alicia

与家人出行
不满意:员工和服务,清洁度
The rooms (3) were run down, missing light fixers, dent in bathtub, holes in walls, stained walls, broken door security lock, potent smell and noisy. We do not plan to return.
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月18日 的回复
Hi Alicia,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

6/10 一般

Mereia

不满意:清洁度、员工和服务、住宿条件和设施
Room is dirty no table light too stuffy
2024 年 3 月入住 1 晚
Manager 于 2024年03月13日 的回复
Hello Mereia, We appreciate your feedback and apologize for any inconvenience caused. Our team will look into this matter to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention.

8/10 还可以

Maria

与配偶出行
满意:清洁度、员工和服务、服务设施
Está limpia solo deben d revisar el mantenimiento d los baños
2024 年 3 月入住 1 晚
Manager 于 2024年03月9日 的回复
Hello Maria,We appreciate your feedback on the cleanliness of our hotel. We'll make sure to look into the bathroom maintenance as part of our ongoing improvements. Thank you for bringing this to our attention.

6/10 一般

Mereia

2024 年 2 月入住 1 晚
Manager 于 2024年03月9日 的回复
Hello Mereia,We appreciate you choosing our hotel for your stay. Please do not hesitate to contact us directly with any further comments or concerns you may have about your experience. We value your input and hope to welcome you back in the future.

2/10 糟糕

Federico

不满意:住宿条件和设施
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年03月3日 的回复
Hi Federico,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 超赞

Mereia

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s quiet n closer to shopping place
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月27日 的回复
Hi Mereia,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 超赞

Julie,Gilroy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and very friendly staff. Easy access to the highways, pleasant atmosphere with safe site.
2024 年 2 月入住 1 晚
Manager 于 2024年02月24日 的回复
Hello Julie,We are pleased to hear that you enjoyed the excellent service and friendly staff during your stay. Your feedback about the convenient location and pleasant atmosphere is appreciated. Your safety is our top priority, and we are glad you felt secure on our premises. Thank you for choosing our hotel, and we hope to welcome you back soon!

10/10 超赞

Mereia

满意:清洁度、员工和服务、住宿条件和设施
I like the quietness slept well
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月19日 的回复
Hi Mereia,We're delighted to hear that you enjoyed a peaceful and restful stay with us. Providing a quiet and comfortable environment for our guests is important to us, and we're pleased that you were able to get a good night's sleep. Thank you for choosing our hotel, and we hope to welcome you back for another relaxing stay in the future!

6/10 一般

Rafael

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property damage in rooms , mold, doors old noisy, poor lighting. Shower in bad conditions
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年02月11日 的回复
Hi Rafael,We apologize for the inconvenience experienced. Rest assured, we're addressing the property damage promptly. Mold and shower issues are being tackled for a fresher experience. Upgrades are underway to improve door functionality and lighting for a better stay. Thank you for bringing these concerns to our attention.

2/10 糟糕

edgar

2024 年 2 月入住 2 晚
Sophia CSR 于 2024年03月21日 的回复
Hi Edgar,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 超赞

Andrew

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This place is great for the comfort level. Not too fancy and not too trap. Right on time.
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello Andrew,Thank you for sharing your feedback! We're delighted to hear that you found our hotel comfortable and just the right balance. We strive to provide a pleasant experience for all our guests and we're glad we met your expectations. We value your kind words and look forward to welcoming you back in the future.

2/10 糟糕

Jessica

不满意:清洁度、员工和服务、住宿条件和设施
Overall an unpleasant experience.
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello Jessica,Thank you for sharing your feedback with us. We regret to hear about your less than satisfactory experience during your stay. We always strive to provide our guests with a pleasant stay and we appreciate you bringing this to our attention.

8/10 还可以

Jaida

满意:清洁度
2024 年 2 月入住 1 晚
Manager 于 2024年02月9日 的回复
Hello Jaida,We appreciate your rating of our hotel! We hope you had a pleasant stay with us. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

8/10 还可以

Vanessa

满意:员工和服务
不满意:住宿条件和设施
Baseboards were disgusting. The floors were dirty.
2024 年 1 月入住 1 晚
Manager 于 2024年01月27日 的回复
Hello Vanessa, We regret to learn about your experience with the cleanliness of the baseboards and floors during your recent stay. We take such feedback seriously, and we will pass it along to our housekeeping team to address the matter. Thank you for bringing this to our attention, as guest satisfaction is our utmost priority.

8/10 还可以

Arturo

与家人出行
满意:员工和服务,清洁度
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月16日 的回复
Hi Arturo,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

4/10 很差

Amanda

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The staff was super friendly . The rooms were dirty . Bathroom was falling apart , toilet not put on properly , the shower was tore up , shower curtains all messed up bathtub faucet was practically broken , room smelled like old smoke . Carpets not vacuumed & black stains on our blankets . We had left for the day asked for a house keeping and new pillows and no one ever came to clean the room and they didn’t even have xtra pillows . The rooms were a 2/10 not the greatest ( at least our room was pretty bad ) the front staff was friendly tho
2024 年 1 月入住 3 晚
Sophia CSR 于 2024年01月15日 的回复
Hi Amanda,Glad to know that you liked our friendly staff. However, we apologize for the challenges you encountered during your stay. Your feedback is invaluable, and we are addressing the issues raised to enhance our room quality and housekeeping services. We appreciate your recognition of our friendly front staff, and rest assured, that steps are being taken to ensure a more enjoyable experience on your next visit. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

10/10 超赞

Connie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月14日 的回复
Hi Connie,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

10/10 超赞

Julie,Gilroy

2024 年 1 月入住 1 晚
Manager 于 2024年02月2日 的回复
Hello Julie,We're thrilled to hear that you had a fantastic experience during your stay with us! We truly appreciate your support and hope to welcome you back in the future for another exceptional stay.