Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your 9-day stay with us and that you found our location convenient and our facilities satisfactory. Providing a peaceful environment for our guests while still being close to the action is one of our top priorities, and we're glad to know we succeeded in that regard.We're also delighted that you appreciated our 24-hour security measures and daily breakfast by the pool. It's always a pleasure to hear when our guests have had a comfortable and enjoyable experience with us.We truly appreciate your kind words and your recommendation. Should your travels bring you back to the area, we would be honored to welcome you back for another stay.

Elida, we sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that the cleanliness of your room did not meet our standards, and we deeply regret any discomfort this may have caused you. Your feedback is invaluable, and we will address these issues with our cleaning staff to ensure that such oversights do not occur in the future.Please rest assured that we take guest satisfaction very seriously, and we will investigate this matter thoroughly to understand what went wrong and to prevent it from happening again. We appreciate your kind words about our staff, and we will also ensure that they are aware of your positive feedback.We understand your disappointment and frustration, and we hope that you will give us another opportunity to provide you with the exceptional experience that you deserve. Please feel free to reach out to us directly if there is anything further we can do to address your concerns.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Dear AdemThank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that you would consider staying again. We're glad you found our pool to your liking.We look forward to welcoming you back for another enjoyable stay in the future.

Dear Guest,Thank you very much for taking the time to leave us a high score online! We truly appreciate your it and are delighted to hear that you had a positive experience with us.

Dear Robert, Thank you so much for taking the time to leave us a high score online! We truly appreciate it and are thrilled to hear that you had a positive experience with us.

Hello Erykah, I apologize for all the confusion surrounding your reservation. I have spoken with the various staff members who were involved with your case and it seems there are two key things that have resulted in this glitch. 1- Technology Glitch I traced your reservation number through our system, back into expedia and discovered that there was a mismatch between expedia and and our reservation management system. There was a mismatch between the room types on expedia and in our system. It's still unclear to me why/how this variation occurred, this is the first time we've had this issue. Regardless, I take full responsibility for the oversight and inability to rectify the situation in the moment, and I am sorry for the inconvenience this has caused. 2- Language Barrier It sounds like there was some lost in translation happening in the attempt to resolve the matter, and perhaps the language differences caused more frustration. This is unfortunate and I understand why one would be frustrated about such a situation. This is also Nicaragua, a predominantly Spanish-speaking country and some of our staff do speak better English than others, but its not their native language and they're doing their best. Sorry it wasn't sufficient in this case. If you'd like to come back and give San Juan del Sur another chance, I'd be happy to offer you a courtesy stay.

Me alegro que le haya gustado! Gracias por visitarnos, hasta la proxima!

Thank you for leaving us such a lovely review Amy! It makes us happy that to hear that you enjoyed your stay with us here in San Juan del Sur. It was an pleasure to have you staying with us and we hope you will return for more sunsets and days by the pool. Thank you !

Thank you for leaving us a review! We are happy to hear that you were provided with good service and we hope to see you again in the future. Saludos !

Thank you for leaving us a review Pamela. The rooms are cleaned before guest arrive and if this was not done properly we apologize for this. We have a caretaker/guard on site 24/7 to help with pretty much anything required. We apologize if you had an unpleasant experience at our hotel but we appreciate your feedback as we are always trying to get better.

Thank you for leaving us a review! We are happy you had a good stay here. Welcome back any time.

Thank you for leaving us a review! We are glad to hear you had a good time and we hope to see you again. Safe Travels!

Thank you for leaving us a review. We are happy you had a good stay and we hope to see you again in the future. Safe travels!