This hotel was absolutely unacceptable and should not be operating in its current condition. The entire place looked run-down and poorly maintained. I requested clean sheets and was never given any. The bathtub was filthy and completely clogged, making it impossible to shower. The water pressure was a joke.
When I reported the issue, instead of sending maintenance, the front desk handed us a dirty plunger and told us to fix it ourselves because there was no maintenance staff on site. That is beyond unprofessional and unsanitary.
We were told they couldn’t move us because the floors below had no access to water, which just proves how severe the problems were. On top of that, none of the amenities that were advertised were actually available. This is false advertising.
This stay was not only uncomfortable, it was unhygienic, misleading, and a complete waste of money. I feel scammed. I am demanding a full refund and would strongly advise anyone reading this to stay far away from this hotel.