Aerial view

Reviews of Barceló Montelimar - All Inclusive

3.5 out of 5
Barceló Montelimar - All Inclusive
Carretera De Masachapa Km 65, San Rafael del Sur

Reviews

7.4

Good

Rating 10 - Excellent. 153 out of 474 reviews" "
Rating 8 - Good. 143 out of 474 reviews" "
Rating 6 - Okay. 76 out of 474 reviews" "
Rating 4 - Poor. 45 out of 474 reviews" "
Rating 2 - Terrible. 57 out of 474 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant relaxing environment
Stayed 2 nights in May 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Barcelo Montelimar on 15 May 2024
Estimado cliente Gracias por su tiempo al compartirnos su valoración sobre su reciente estancia. Esperamos poder atenderle pronto. Saludos,

6/10 Okay

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Purchased all inclusive but was charged for soda and water at restaurant
Stayed 2 nights in May 2024
Response from Barcelo Montelimar on 6 May 2024
Dear Guest We first would like to thank you for choosing our Barceló Montelimar hotel for your holidays and for sharing your comments on your experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Regards Barceló Montelimar

2/10 Terrible

ryan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is a casino, bars and restaurants that were not open and there was no information on this. All inclusive but common drinks were at a premium. For example Victoria classica was free but tona had a surcharge. I would not recommend it to friends
Stayed 1 night in Apr 2024
Response from Barcelo Montelimar on 6 May 2024
Dear Guest Although we sincerely regret your disappointment with your stay in our Barceló Montelimar Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.RegardsBarceló Montelimar

10/10 Excellent

Victorino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Barcelo Montelimar on 6 May 2024
Estimado cliente Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Montelimar. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Esperamos poder atenderle pronto.Saludos, Barceló Montelimar

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't go here, this resort is only for local people, horrible in every possible way, do not go, not worth it
Stayed 2 nights in Apr 2024
Response from Barcelo Montelimar on 6 May 2024
Dear Guest Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Montelimar hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Regards Barceló Montelimar

2/10 Terrible

Edden Daniel

Disliked: Cleanliness
no comment
Stayed 1 night in Apr 2024
Response from BARCELO MONTELIMAR on 15 Apr 2024
Dear Guest Although we sincerely regret your disappointment with your stay in our Barceló Montelimar Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Regards

2/10 Terrible

Sergio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Loved the fried plantains. Hated the room, it was filthy, looked like it hadn’t been cleaned in forever. There were bugs and ants everywhere, I killed a long poisonous black centipede that almost crawled onto my wife’s foot. The room was so dirty that we refused to walk barefoot. The locals basically took over every day of our stay, the adults only jacuzzi was filled with children. Your locals were extremely rude to my wife who happens to be African American. The food was subpar and somedays just not good at all. So disappointed in our stay, it totally almost ruined our anniversary but fortunately my wife is a sport about it. Everyday she work up with bite marks on her from whatever bugs were crawling around in the bed she slept in. When I booked I asked for a king size bed but was given a room with 2 full size beds. We have been to other Barcelo resorts and know that this doesn’t come even remotely close to the Barcelo standards, I suggest anyone looking at this location close your browser and run fast. The disappointment is beyond words to describe the nightmare of staying at Barcelo, Montelimar. Save your money go somewhere nice the locals have completely destroyed any chance of a decent stay. Couldn’t leave fast enough! ( Side note: Thank you Franklin and Karin at the front desk for being so nice. You guys are the only positive light that shines in this horrible place.)
Stayed 3 nights in Mar 2024
Response from BARCELO MONTELIMAR on 31 Mar 2024
Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We are sincerely sorry to read your dissatisfaction with the cleaning, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Regards Barcelo Montelimar

6/10 Okay

MARCONI

Travelled with family and small children
Disliked: Staff & service, amenities
This is my fourth stayed and maybe the lasts, it not the same anymore, lots of things did not like for the price, it not worth it to come too far for this.
Stayed 1 night in Mar 2024
Response from BARCELO MONTELIMAR on 25 Mar 2024
Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Montelimar.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Regards

10/10 Excellent

YEM

Stayed 2 nights in Mar 2024
Response from BARCELO MONTELIMAR on 4 Apr 2024
Estimado cliente Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Montelimar. Es maravilloso leer que fuimos capaces de hacer especial su estancia.Saludos Barcelo Montelimar

8/10 Good

Ivania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is dirty and walking at night we didn’t feel safe, the checkouts took longer that necessary thank you 🙏
Stayed 1 night in Mar 2024
Response from BARCELO MONTELIMAR on 11 Mar 2024
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope you can visit us soon. Regards Barcelo Montelimar

8/10 Good

Francis J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from BARCELO MONTELIMAR on 11 Mar 2024
Estimado cliente Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Esperamos servirle pronto.Saludos,

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from BARCELO MONTELIMAR on 11 Mar 2024
Estimado cliente Gracias por compartirnos su valoración sobre su reciente estancia. Esto nos ayuda a tomar acciones de mejora en nuestros servicios. Esperamos poder atenderle pronto. Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El menú no es variable, y el sabor poco agradable.
El lugar es muy bonito y acogedor. Tuvimos un buen tiempo de descanso. La playa es muy limpia. El show familiar es muy bonito; sin embargo, la música en vivo solo toca un género musical específico. Si eres amante de la buena comida, te recomendaría que te alojes por poco tiempo. El menú no es variable, y el sabor poco agradable. La comida que sobra en el almuerzo la vuelven a preparar de otra manera y la sirven en la cena. El sabor se vuelve aún más diferente. Si no te gustó en el almuerzo, mucho menos te va a gustar en la cena. Solo una chica tuvo la calidad de servicio y amabilidad a la hora de servir la mesa.
Stayed 4 nights in Jan 2024
Response from BARCELO MONTELIMAR on 18 Jan 2024
Estimado clienteEn Barceló estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.saludosBarcelo Montelimar

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from BARCELO MONTELIMAR on 11 Jan 2024
Dear Guest Thank you for the great feedback of your recent holiday experience at our Barceló Montelimar; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We hope you can visit us soon. Regards Barcelo Montelimar

10/10 Excellent

angela

Stayed 1 night in Dec 2023
Response from BARCELO MONTELIMAR on 9 Jan 2024
Estimado cliente Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Montelimar. Estamos encantados de que haya disfrutado de su estancia. Esperamos poder atenderle pronto. Saludos,Barcelo Montelimar

2/10 Terrible

Vani

Stayed 2 nights in Dec 2023
Response from BARCELO MONTELIMAR on 9 Jan 2024
Estimado cliente Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Montelimar. Estamos encantados de que haya disfrutado de su estancia. Esperamos poder atenderle pronto. Saludos,Barcelo Montelimar

10/10 Excellent

Werner Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BARCELO MONTELIMAR on 9 Jan 2024
Estimado cliente Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Montelimar. Estamos encantados de que haya disfrutado de su estancia. Esperamos poder atenderle pronto. Saludos,Barcelo Montelimar

4/10 Poor

Maria Luisa

Travelled with family and small children
Disliked: Property conditions & facilities
Inadequate accommodation and dining options for families given that it is a resort. No accommodations for kid with special diet. I asked the front desk for banana and yogurt and no response. Internet barely works and only in certain areas. Not worth the expense.
Stayed 1 night in Jan 2024
Response from BARCELO MONTELIMAR on 11 Jan 2024
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards Barcelo Montelimar

4/10 Poor

Exenia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is good to stay, but the bathrooms It’s was not cleaned.
Stayed 3 nights in Dec 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Montelimar.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. regards

10/10 Excellent

BRUCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean swiming pool, good food,.
Stayed 4 nights in Dec 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsRegards Barcelo Montelimar

8/10 Good

Julio

Stayed 1 night in Dec 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Estimado cliente Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos.Saludos

4/10 Poor

CHAD

Travelled with partner
Disliked: Staff & service
Advertised A Casino . The Casino was(Closed) Advertised 4 restaurants (all a la cartes restaurants) (Closed) Advertised as Bilingual (it is not bilingual) Bus Loads of day use visitors create huge line ups at buffet and bars.. To be fair our room was clean and well kept. This resort seemed to be for locals or Spanish speaking clientele only.. Very Very different then all other Barcelos we have ever been too.
Stayed 3 nights in Dec 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Montelimar.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. regards

10/10 Excellent

Yahaira, Milwaukee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
King bed was comfortable! Liked the adult show. I loved the beach! Everyone was at the pool, felt like a private beach just for two.👍 Coffee maker didn’t work.
Stayed 2 nights in Dec 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsRegards.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenos
Stayed 1 night in Nov 2023
Response from BARCELO MONTELIMAR on 23 Dec 2023
Estimado cliente Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones.Saludos,

4/10 Poor

BREYONA

Disliked: Staff & service, amenities, property conditions & facilities
Kenia P was great with everything and so was the staff at bar Carey. The oceano restaurant was full of people with attitude and were very rude. The hotel was not clean and a lot of the restaurants and bars weren’t open and don’t stay open past 7pm. The drinks were waterer down and the food was nasty. I stayed at the barcelo in puerto Vallarta and it was way better. This was upsetting!
Stayed 3 nights in Nov 2023
Response from BARCELO MONTELIMAR on 15 Nov 2023
Dear Guest. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.RegardsBarcelo Montelimar

2/10 Terrible

Danilo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People from there not politeness.
Stayed 1 night in Nov 2023
Response from BARCELO MONTELIMAR on 15 Nov 2023
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. RegardsBarcelo Montelimar

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Oct 2023
Response from BARCELO MONTELIMAR on 30 Oct 2023
Dear GuestThank you for this amazing review. We hope you can visit us soon. Regards

2/10 Terrible

YASSER

Disliked: Cleanliness, property conditions & facilities
I don't like the noise around the pool and the dirty in my room.
Stayed 2 nights in Oct 2023
Response from BARCELO MONTELIMAR on 16 Oct 2023
Dear Guest:Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. RegardsBarcelo Montelimar

8/10 Good

Yomara Iveth

Liked: Cleanliness, staff & service
Muy tarde entregan la habitación
Stayed 1 night in Oct 2023
Response from BARCELO MONTELIMAR on 4 Oct 2023
Estimado cliente: Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Esperamos tener la oportunidad de atenderle pronto. Saludos,

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay in clean the food was great the pools were awesome not to mention the jacuzzi as well.. I hope to return soon
Stayed 1 night in Sep 2023
Response from BARCELO MONTELIMAR on 30 Oct 2023
Dear Guest:Thank your for this amazing review. We hope you can visit us soon.Regards

10/10 Excellent

Hiubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my 8th time at Montelimar, and I strongly recommend it to all, one of the best all inclusive resort. The beach front bungalow I had was amazing, from my window I could see the beautiful ocean, and just steps away, the main restaurant, and at each meal it was heavenly delicious.the staff would ask you if you want another drink of whatever you are drinking, before you ran out of it. I felt pampered and is the reason I keep going back, the treatment with respect and professionalism of a well trained staff. They have clubs and casino, and just call reception to pick you up , at night it turns into party time .at the Casino with shows, Disco and Casino. Just amazing. Hiubert Castellon.
Stayed 2 nights in Sep 2023
Response from BARCELO MONTELIMAR on 26 Sept 2023
Dear Mr. Castellon: Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We hope you can visit us soon. Regards

8/10 Good

Mileidys

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was friendly and helpful attention, the property need improvement.
Stayed 6 nights in Sep 2023
Response from BARCELO MONTELIMAR on 25 Sept 2023
Dear Guest: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope you can visit us soon. Regards

4/10 Poor

Raquel

I like the forest of the property. I didn’t like limited dining and the fact that there is no hot water….. terrible I took cold showers
Stayed 2 nights in Aug 2023
Response from BARCELO MONTELIMAR on 8 Sept 2023
Dear Guest: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We hope you can visit us soon. Regards

10/10 Excellent

Rosa

Stayed 1 night in Aug 2023
Response from BARCELO MONTELIMAR on 8 Sept 2023
Estimado cliente: Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Saludos,

4/10 Poor

Silvio

Travelled with family
Disliked: Property conditions & facilities, room comfort
The disappointment of a dream
Overall my stay was very disappointing. The 1st time I went here it was 1999 and I was 14 years old. It was one of the greatest experiences of my young life, so now as a parent I had the chance to take my family there. I was excited when I reserved my families stay from August 19-21 two nights and three days . I had reserved two rooms right next two each other due to size of my family. The first day we were put into a cabana with no working AC, and reception was anything but willing to move us all together when they clearly had known about the ac not working. At 9pm we were moved and then room we were given didn’t have a working phone. The waitresses in the restaurants were all always so miserable, the first day we went to dinner my wife was told to move from a table quite rudely, she was told they weren’t serving that side of the room and if she wanted to be served drinks she need to move to opposite side of donning room. My wife quite visibly upsets the best waitress Montelimar has is named Doris Mojica who made my wife feel so much better with her refreshing attitude and was so polite and nice that she made everything better. From that point on every time we ate we looked to sit at side Doris Mojica was working knowing we would get the service my family deserved. I paid over $1,160 for 2 night and rooms were not worth the price and the hotel pool needs a much needed upgrade. It has been the same since I went in 1999. Tree casa in San Juan del sur has better pool & service
Stayed 2 nights in Aug 2023
Response from BARCELO MONTELIMAR on 24 Aug 2023
Dear Guest: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion.Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.RegardsBarcelo Montelimar

6/10 Okay

Roberto

Liked: Cleanliness, staff & service
The shower tub will not drain properly, ants around the bathroom
Stayed 1 night in Aug 2023
Response from BARCELO MONTELIMAR on 18 Aug 2023
Dear Guest Thank you for your comment. We hope you can visit us soon. Regards

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay at!!
It was a really nice place overall very clean and comfortable we felt safe and at peace. The food was good and the pools were excellent.
Stayed 1 night in Jul 2023
Response from BARCELO MONTELIMAR on 27 Jul 2023
Dear Guest: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Montelimar was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Regards

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive improvement all around over the last year> food, especially the beef alternatives substantially improved, towels in room readily available (not before), swimming pool towels upgraded in quality, the thatched huts around the pool have brand new thatched material, the pool itself has been substantially improved after a period of serious problems, staff in restaurant recognised us as repeat customers and were overtly helpfull and attentavie during meals, while the Casona night performance on the Saturday was the historical and not particulaly creative performance, the Sunday night was the best show we've seen in many years, it was excellent. Cudos for managent for their efforts and likewise to the rest of the staff.One recomendation: pay more attention to the cleanliness of the bathrooms at the restaurant.
Stayed 2 nights in Jul 2023
Response from BARCELO MONTELIMAR on 24 Jul 2023
Dear GuestWe would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Montelimar was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We hope you can visit us soon. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from BARCELO MONTELIMAR on 1 Sept 2023
Estimado cliente: Agradecemos el tiempo que ha dedicado en compartirnos su opinión sobre su reciente estancia. Esperamos tener la oportunidad de atenderle pronto. Saludos, Barcelo Montelimar

10/10 Excellent

Craig

Stayed 1 night in Jun 2023
Response from BARCELO MONTELIMAR on 24 Jul 2023
Estimado clienteGracias por compartirnos su valoración respecto a su estancia en el hotel, nos encanta saber que cumplimos con sus expectativas. Saludos

4/10 Poor

Alberto E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El toile no descarga adecuadamente, la ducha no hay presion de agua, no pude bañarme y el piso de la ducha inseguro resbaladizo.
Stayed 1 night in May 2023
Response from BARCELO MONTELIMAR on 15 Jun 2023
Estimado cliente. Agradecemos su tiempo al compartirnos sus comentarios relacionados a su última estancia. sentimos leer sobre los incidentes presentados, estos no corresponden a nuestro estándar habitual de servicio. Vamos a tomar acciones de mejora.Esperamos servirle pronto y recuperar su confianza del buen servicio. Saludos,

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The experience was amazing.
Stayed 1 night in May 2023
Response from BARCELO MONTELIMAR on 15 Jun 2023
Dear Guest, Thank you for your comments. We hope you can visit us soon. Regards, Barcelo MOntelimar

8/10 Good

'wil

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great location ,beautiful scenery on the way there,a bit disappointed that the main pool area was under construction .
Stayed 1 night in May 2023
Response from BARCELO MONTELIMAR on 24 May 2023
Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Regards, Barcelo Montelimar

4/10 Poor

martha

Travelled with family
Disliked: Amenities, property conditions & facilities
El precio no es para la condición que tiene este hotel nos dieron una habitación donde la llave del baño se le quedaba en las manos no había teléfono en la habitación para reportar pague por 4 personas adultas mis familiares y solo nos pusieron 2 toallas ubo que ir al almacenamiento para que nos entregaran las otras dos toalla y dos toallas para los pies algunos empleados muy amables otros no mi tía que iba por primera vez a ese hotel tubo muy malas experiencias demasiado caro para la calidad del hotel lo siento no me gusto
Stayed 1 night in May 2023
Response from BARCELO MONTELIMAR on 17 May 2023
Estimado clienteEn Barceló estamos convencidos de que siempre hay margen de mejora y sus comentarios ayudarán a nuestro equipo en sus contínuos esfuerzos encaminados a satisfacer las expectativas de nuestros huéspedes, por ello agradecemos enormemente el tiempo que ha dedicado a compartir con nosotros sus críticas constructivas.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos,

10/10 Excellent

Hilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonitas instalaciones
Stayed 2 nights in Apr 2023
Response from BARCELO MONTELIMAR on 12 Apr 2023
Estimado cliente, Gracias por compartirnos su opinión respecto a su ultima estancia con nosotros, nos encanta saber que disfrutó de su estancia con nosotros. Esperamos servirle nuevamente.Saludos, Barcelo Montelimar

10/10 Excellent

Carmen

Stayed 2 nights in Apr 2023
Response from BARCELO MONTELIMAR on 17 May 2023
Estimado cliente,Gracias por compartirnos sus impresiones sobre su reciente estancia en Barcelo Montelimar. Nos encanta saber que logramos cumplir con sus expectativas. Esperamos servirle nuevamente. Saludos,

2/10 Terrible

Magaly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
I arrive at 1:00 pm check in but they told me they have to give me the key until 3:pm at 3 went back to reception to ask for my key and they told me that I can only have 1 towel per room ( hand towel ) for 2 people, my room was VIP, I told the lady that I was going to pay for extra towel and she told me that I cannot have the extra towel the facility was really dirty, in the restaurant I ask for 1 desert for my friend and they told me they did not have more and few minutes later I saw another person bringing the same desert that I ask for to the table next to me , at the reception I ask for the manager but he did not come out to talk to me , I did not use the room and Left, I did not receive any apology from management
Stayed 1 night in Mar 2023
Response from BARCELO MONTELIMAR on 12 Apr 2023
Dear GuestWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.RegardsBarcelo Montelimar

8/10 Good

Harro

Stayed 1 night in Mar 2023
Response from BARCELO MONTELIMAR on 12 Apr 2023
Estimado cliente, Gracias por su opinión. Nos encanta saber que disfrutó su estancia con nosotros. Esperamos servirle nuevamente.Saludos, Barcelo Montelimar

4/10 Poor

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
The check in process was a nightmare because they didn't have both reservations ready, they then tried to charge me again. But the resort grounds and staff were great. Very beautiful layout, we had to seek out a map, and there was no info on what was open and when. Food was limited but all good. Bars were confusing but the staff was great. Best beach I've ever been to
Stayed 2 nights in Mar 2023
Response from BARCELO MONTELIMAR on 15 Nov 2023
Dear GuestWe greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.RegardsBarcelo Montelimar