「I asked the front desk if i could check out early on the 13th instead of the 14th and get a refund for the extra night since, i over booked by accident. they were super helpful telling me i had to go through the expedia to get it squared away and that they would approve the refund once expedia sent the email. the day of the 13th at 11:20am i checked out, i talked to the guy at the front counter and he said that he approved and everything should be in the process of being refund and that was...
「They were not sensitive to those who work out in the a.m. because the fitness center was opened at 10 and checkout is 11 had to remind the staff that the Fitness room was not open. They said give me 10 minutes that put us at 10:15 and it was just a little too late too. Do what needed to be done morning staff member was informed of an issue and he did not solve the problem or act like he wanted to. Check-in staff was awesome. Checkout staff were just leaving was good, but was not proficient on...