Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We booked this rental through VRBO and before our stay the owner sold the property. The property management was handled by SVP for our stay. Check-in was easy and the woman who helped us was very pleasant. However, when we went to get into the unit the code provided didn't unlock the door. The keys provided also didn't work. After trying multiple times and tracking down the security guard on the property (who couldn't help), we called SVP. The person on call was already off the island and said it would be about 40 minutes before she could get back. While we were waiting we contacted the former owner to see if she could help, and she promptly responded with the correct code and detailed instructions regarding our stay there. The SVP on-call person did arrive as promised and brought the master keys, which she left with us for the week. It turns out that the incorrect keys were copied, and the SVP employee blamed the former owner for everything, never once apologizing. We also discovered that the storage unit key didn't work and that there were actually two storage units. Thanks to the former owner we were able to figure this out. The internet access information provided upon check in was also incorrect, though the correct information was posted in the unit. The unit itself is nice. The beach isn't really visible from the lanai, but the lanai is really nice. The beach is about a 1/4 mile walk from the building. The furniture in the unit is very nice and it was very clean when we arrived. The pots and pans in the kitchen are in rough shape. Most of them are nonstick and are peeling and unusable. There were three pans that we could actually use. There are plenty of glasses and an adequate amount of dishes for four people. The dishwasher, washer, and dryer worked great. The A/C didn't seem to be working very well in the master suite. That area was always damp during our stay. Overall, we would not recommend based on the unprofessional customer service provided by SVP.