Our stay at Las Brisas Huatulco was a huge letdown. While the views and grounds are naturally beautiful, everything else about the experience was frustrating and disappointing.
The most shocking issue: the roof in our room was leaking during rain—water actually dripped onto the floor and our belongings. When we reported it, there was little urgency or concern from staff, and no offer to move us to a dry room.
On top of that, we were told we couldn’t eat at the buffet unless we were completely dry. We also went to our first dinner in the same buffet, and no one had advised of the dress code for the men, a red shirt was provided during our 30 min dinner.
The rooms are severely outdated, the air conditioning barely works, and the bathrooms are dark and uncomfortable. Furniture was old, some pieces broken, and the overall feeling was more like a neglected motel than a resort. We had a lizard in our room and it stayed there our whole stay. The cart took forever to pick us up, and we had to call multiple times to remind them to pick us up.
Food throughout the resort was subpar at best—bland, cold, and often repetitive. Service at the pools was disorganized with no food menus and very weak drinks.
We really wanted to love this place, but there were too many issues, and the lack of proper maintenance and hospitality ruined what should have been a relaxing vacation. We won’t be returning and would not recommend Las Brisas to anyone