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关于贝斯特韦斯特怀恩乡村酒店的点评

2.5 out of 5
贝斯特韦斯特怀恩乡村酒店
870 Hopper Ave, Santa Rosa, CA

点评

7.6

还可以

10 分 - 超赞。324 条好评，共有 1001 条点评" "
8 分 - 还可以。339 条好评，共有 1001 条点评" "
6 分 - 一般。176 条好评，共有 1001 条点评" "
4 分 - 很差。90 条好评，共有 1001 条点评" "
2 分 - 糟糕。72 条好评，共有 1001 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.8/10

服务设施

7.4/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

GuoHong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 2 晚

8/10 还可以

CHI MAN ANDERS，Hong Kong

满意：员工和服务、住宿条件和设施、客房舒适度
The overall service is quite good. The staff there are very friendly and the environment is quiet. The swimming pool is also well received by my kids.

10/10 超赞

Raheleh

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We needed handwash soap and a extra towel for the third person. They brought itveey quickley.
2024 年 5 月入住 1 晚

4/10 很差

Juan

与家人出行
不满意：住宿条件和设施
Motel quality at Marriott pricing. This stay soured my impression of Best Western. The area immediately around the "hotel" (and I use this term loosely) is unsafe. There's a a cannabis shop and Goodwill next door attracting unsafe characters. Case in point, we were woken up in the very early morning around 4:30 AM by some argument being had by clearly under the influence folks... either a drug deal or other activity happening. The hotel itself looks like a cheaply converted motel that was barely remodeled or done with incredibly cheap material. Do yourself a favor and stay elsewhere. Don't put your family's health at risk. Best Western markets "Plus" as a premium stay when in reality it's a step down.
2024 年 5 月入住 1 晚
Todd Anderson 于 2024年05月13日 的回复
Thank you for sharing your experience. I'm sorry that your perception of some of our neighboring businesses is not as favorable as the rest of our neighbors that are even closer. Yes, there is a dispensary down the street, and a Goodwill store around the corner, and quite frankly these are legitimate businesses that are serving our community. I'm glad that you only took issue with these two businesses and not Starbucks, El Pollo Loco, Dutch Bros Coffee, McDonalds, Taco Bell, and Panera and many others which are all closer. Unfortunately, sometimes people do consume too much alcohol and have arguments. However, this happens everywhere, even at Marriott products. I'm glad your stay was indeed safe and that you had no actual safety issues. We hope that you consider staying with us again in the future.

10/10 超赞

Moraima

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Es el mejor hotel en Santa Rosa muy limpio siempre que voy me hospedo en este lugar el checking rápido habitaciones espaciosas con todo dentro hasta jacuzzi otras con balcón muy agradable bonita piscina y muy amables el personal,ah!! El desayuno espectacular buffet waoo , lo recomiendo
2024 年 5 月入住 1 晚

8/10 还可以

Munish

与家人出行
满意：服务设施
Gud
2024 年 5 月入住 1 晚

10/10 超赞

Yu Mee

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚

8/10 还可以

Karen

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The included breakfast was wonderful. Staff was very friendly and helpful. Would have received 5 stars but we kept having issues with the key cards.
2024 年 4 月入住 1 晚

10/10 超赞

Melissa

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very nice! The rooms face a nice courtyard with a pool, grass and a walking path. I travel with my dog so pick hotels based more on that first. I had a ground level room with my own patio to the courtyard so makes it super easy for taking her out for a walk/potty breaks. The room was spacious, modern, and the bed was comfortable. The complimentary hot breakfast was also pretty impressive! I would absolutely stay here again.
2024 年 4 月入住 1 晚

10/10 超赞

Lucien

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
very good service and quietness
2024 年 4 月入住 3 晚

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Slightly noisy. Workers coming in from work late stood outside talking loudly and making a lot of noise
2024 年 3 月入住 1 晚

10/10 超赞

Vanessa

与家人及幼儿出行, 商务旅客
满意：员工和服务，清洁度
Dispensary right next to the hotel as well as good will behind it. Area is not great. Room is clean and front desk was great. It’s just one night for us so it will do.
2024 年 2 月入住 1 晚

10/10 超赞

paul

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Uniqueness
2024 年 2 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 超赞

Jose

满意：住宿条件和设施，清洁度
2024 年 2 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

8/10 还可以

Kathryn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had a great stay, and we hope to see you again soon.

6/10 一般

Penny

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Can you hear me?
The phone didn't work. I had to.have the front desk come to get the TV to work. The TV kept turning off and on. Staff friendly. I had to keep calling the front desk on my cellphone.
2024 年 1 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are so sorry that you had issues with your phone and television. We appreciate you bringing these issues to our attention. We have corrected the issues and hope that you stay with us again the next time you are in the area.

10/10 超赞

Moraima

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

2/10 糟糕

Pete

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. If you would be so kind as to contact us and let us know of any specific issues that we may address, we'd appreciate it.Thank you.

10/10 超赞

Kathy，South Lake Tahoe

与家人出行, 商务旅客
满意：员工和服务，清洁度
Nice rooms
2024 年 1 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 超赞

Ed

2024 年 1 月入住 4 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

8/10 还可以

Aaron

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had a great stay, and we hope to see you again soon.

10/10 超赞

Araceli

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Todd Anderson 于 2024年02月20日 的回复
Thank you for sharing your experience. We are thrilled that you had an amazing stay, and we hope to see you again soon.

10/10 超赞

Anna

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
We loved our spacious room. It has the feel of home, very clean with great customer service.
2023 年 11 月入住 1 晚

8/10 还可以

Gerald

满意：员工和服务，清洁度
2023 年 12 月入住 2 晚

10/10 超赞

Claudia

2023 年 11 月入住 2 晚

10/10 超赞

Jane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was helpful and caring. The breakfast included every kind of fresh fruit available and a wide assortment of options. The room was cleaned daily and was immaculate.
2023 年 11 月入住 3 晚

8/10 还可以

Joseph，Seaside

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 11 月入住 1 晚

8/10 还可以

carolyn

2023 年 11 月入住 1 晚

6/10 一般

Laura

与家人出行
满意：员工和服务，清洁度
City fee / county fee/ tourism fee
2023 年 10 月入住 4 晚

8/10 还可以

Carol

2023 年 10 月入住 1 晚

10/10 超赞

TANYA

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Beverly

2023 年 10 月入住 1 晚

8/10 还可以

Kathleen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

8/10 还可以

Richard

与家人出行
满意：住宿条件和设施，员工和服务
Responsive staff.
2023 年 10 月入住 1 晚

8/10 还可以

Gretchen

2023 年 9 月入住 1 晚

8/10 还可以

John

与家人出行
满意：服务设施
Best breakfast layout that I have seen.
2023 年 9 月入住 2 晚

10/10 超赞

Helene

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful gardens surrounding. This lovation met all our needs.
2023 年 8 月入住 1 晚

10/10 超赞

Angelia

2023 年 8 月入住 2 晚

6/10 一般

chris

Old building with many different musty smells
2023 年 8 月入住 1 晚

2/10 糟糕

Tessa

与家人及幼儿出行
不满意：员工和服务
I would like to request a full refund for last nights stay. The person in the room right next to us ( room 237) at 2am started blasting music so loud the walls were shaking. My son and husband were all woken up. I immediately called the front desk they said they would take care of the issues. The music, shouting, slamming doors, and yelling never stopper. I called the front desk again at 3am and said the music, screaming and loud talking still hasn’t stopped. The front desk woman, Shauna, said she was sorry there is nothing she could do. She tried calling the room and knocking on the door they wouldn’t answer. At 3:30am Shauna offered to move myself and my family since the music and screaming never stopped but at that point my whole family was up and exhausted from hardly getting any sleep. I told Shauna I would like a refund since we hardly got any sleep and still nothing had been done about the music. I even told her when we checked out at 4am that the music and yelling was still going on and she said there was nothing she could do. Shauna told me to contact Expedia regarding a refund because I made the reservation though Expedia.
2023 年 8 月入住 2 晚
Todd Anderson 于 2023年08月31日 的回复
That guest was definitely an issue. Unfortunately it is difficult to control other people, and actually physically removing them takes a bit of time. Please contact me directly. Our sincerest apologies for your experience.

4/10 很差

真实旅客

商务旅客
不满意：员工和服务，清洁度
Had to be moved to a new room the first night due to ANTS crawling everywhere- floor, desk, nightstand. My stay was for 5 nights. I asked for room service on Monday, no show. Asked again for room service on Tuesday, no show. Asked for room service on Wednesday, FINALLY I received room service.
2023 年 8 月入住 1 晚

8/10 还可以

Dluabci

满意：清洁度、员工和服务、住宿条件和设施
Nice quiet spot. Perfect for what we needed.
2023 年 8 月入住 1 晚

10/10 超赞

Beth

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place isn't fancy, but easy parking and free breakfast, along with a reasonable price, make it a good choice. Pet friendly. We were only charged $20 for our small dog, which is definitely more reasonable than other places we've stayed.
2023 年 8 月入住 1 晚
Todd Anderson 于 2023年08月31日 的回复
We are thrilled that you and your pup had a great stay. Thank you for taking the time to share your experience.We hope to see you again soon.

2/10 糟糕

Susan，Oak Harbor

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I am unable to rate my time with them because I never made it to the hotel due to a car accident. They got paid for an unused room.
2023 年 8 月入住 1 晚
Todd 于 2023年08月31日 的回复
We hope everyone is ok. Hopefully you can make your trip soon.

10/10 超赞

Jim

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

4/10 很差

Joseph，Livermore

满意：员工和服务、服务设施、住宿条件和设施
The room had ants in it. The room also smelled musty or damp. I even left the back sliding door open but I was not able to air the room out.
2023 年 8 月入住 1 晚
Todd Anderson 于 2023年08月21日 的回复
Our apologies that you were not thrilled with your stay. We do appreciate you taking the time to share your experience so we can remedy the concerns that you mentioned.We hope to see you again the next time you are in our area.

10/10 超赞

Magda

2023 年 8 月入住 1 晚

6/10 一般

Nadya

满意：员工和服务
不满意：清洁度
The breakfast was a good addition. Room- shower floods out onto the floors, a/c in room doesn’t work as effectively.
2023 年 8 月入住 1 晚

2/10 糟糕

Reba

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was there after a surgery and needed a freezer which I requested well in advance. The freezer did not work properly. ANTS everywhere. When brought to management attention, they were rude and recommendt helpful at all. The Manager said there are ants everywhere:( I did mention there are things one can use to control them. As for the freezer I was told non of them would work well. We left a day early but the last day they did bring in another freezer...and it worked. I would never recommend this place and most of all never use Expedia again. I have used them for years. NO compensation was offered. Reba Correia. My cousin took photos of all the ants...not very pleasant have them crawl on you when sleeping...or trying to.
2023 年 7 月入住 4 晚
Todd 于 2023年08月8日 的回复
I am so sorry that you experienced some issues during your stay. I personally spoke to you when you were explaining your issue with the ice. You did not make any mention of ants. We went out and bought a brand new refrigerator for your room. When my maintenance personnel brought the new unit to your room, he pointed out to you that you were putting the ice packs in the refrigerator section and not the freezer section. We left both units in your room, and when we checked later, you told us both were working fine.I'm sorry your stay wasn't as you had hoped, but I'm not sure what else could have been done.Thank you for sharing your experience.