Santiago Matatlán hotels from HK$164

"Staff at the front desk was not rude, but very serious."

"Dirty rooms, broken washrooms, terrible linen and towels. "

"We had a wonderful stay at Casaru Hotel. The owner and staff were incredibly kind and accommodating, and the hotel was always spotless. Our room was cleaned daily, with crisp white sheets and towels and perfectly made beds. The building feels like a home converted into a small hotel, giving it a warm, cozy atmosphere. Each room has its own bathroom and, while small, offers enough space for a comfortable stay. There’s also a rooftop terrace we didn’t get to use but looked inviting. We mostly used our room to sleep, as we spent our days exploring. Every afternoon when we returned, the room was already cleaned. The hotel felt very safe—doors are locked at 11 PM, but there is a doorbell and someone always came quickly to let us in. Amenities are basic: no hair dryer (bring your own) and no fridge or microwave in the rooms. Guests can store food in the home’s refrigerator, but there’s no way to reheat it. There was a small misunderstanding when we arrived about using the kitchen, but the owner graciously allowed me to cook that evening since it was a mix-up, but I didn’t do so again out of respect for their space. Closet space had drawers but no hangers to iron clothes in advance. The only things that would have made it a 5-star stay would be having morning coffee available and a microwave in the lobby area for guest use. Overall, Casaru Hotel is clean, safe, and welcoming—perfect for travelers exploring Oaxaca who want comfort on a budget."

"I want that in the future yo provide chairs in the Room a mirror in the bedroom also is necessary a microwave in all the rooms. But the hostess excellent very nice person and the lady also."

"Our family was obsessed with the large property thanks to its perfect layout for family gatherings, breakfasts around the enormous dining table, and relaxing evenings on the rooftop. The neighborhood wasn't the sexiest but the house was a short 10 minute taxi ride to central Oaxaca. The hosts were amazing and easy to communicate with which made our family vacation relatively stress free."

"Very giod customers service, staff are very helpful, thank you "

"Great value"

"It’s was fantastic and I hope this family all the best. We stayed when they had just opened but they did not charge us correctly (over charged) and there was no water NO water in our second room. All in all though they were very friendly and after all it is Mexico - so go with the flow. "