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"The hotel rooms were very clean and comfortable, staff were friendly . The transportation was very convenient. Breakfast was good too."

"Great location, quiet (I think the windows were sound-proofed, as there was construction happening literally within 20 feet of our third-floor room - and we didn't hear a thing), nice breakfast, great staff. They also did a nice job on our laundry."

"Have stayed before, excellent staff, service and great location."

"The service was outstanding and breakfast delicious. I had issues with the rooms. The first I was given the toilet was damaged and the room I was moved to was dirty. They solved the issue. One thing that I assume they cannot change, is the bad odor that comes from the bathroom. I called reception and they said that when it is too hot outside the fumes from the sewer comes up the tubes. I had to open the balcony door to let it out. It was bothersome but I preferred to stay rather than moving into a third room. "

"A wonderful hotel!! "

"The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation."

"It was a great, spacious suite with a view of the Costanera tower. The staff was friendly and we greatly appreciated the ability to check in early (for a small fee). The hotel is perfectly located and easily accessible to the metro anywhere else in the city. "

"First room a/c did not work so we were moved. All OK now"

"Room clan staff courteous. We always stay here when we come to Santiago. Like a second home "