I just stayed here for 3 days & 2 nights, and this hotel gave it to me hard for 3 days, especially the last day!
--Day 1, The electricity, wifi, & AC did not work. The power was out in the entire hotel, and because of the electrical issues, the AC unit in my suite made an annoying beep every 5 seconds for nearly 4 hours! It was torturous!! I informed the office several times, but they & their one technician didn't know how to fix it.
--Day 2, Mary from the reception desk called my room and said, "there is a complaint about you." She went on to say that OTHER EMPLOYEES are unhappy that I'm using my own coffee cup at their complimentary Coffee station.
--Day 3, The office charges me a $15 late check out fee for checking out at 2 pm instead of 1 pm. They did this knowing full well I had asked them twice in the prior 3 days about my check out time, and that each time they told me it was 2 pm, ...and NEVER said a thing about a fee. Well I confronted the reception desk guy Joel, his boss Gabriela, and even her boss! I presented the facts of Joel telling me twice, "2pm--no mention of fee" with the specific times he said it. They all evaded my assertions, and cited policy, etc. They never gave me my money back only returning $85 of the required $100 deposit at check-in.
--These guys really gave it to me good for 3 days. They did these things to me, a nice customer who tipped everyone over his 19 total nights stayed since last November. On your stay, what will they do to you!!
