真實評價
2/10 很差
Emily P.
2026 年 10 月 1 日
I wanted to reach out regarding our recent stay in Fira Santorini and request consideration for a refund of the first night of our reservation.Prior to our trip, we were informed that early check-in would not be available. Because we were arriving on a long overnight flight from New York and expected to arrive around 9:00 AM, we paid for an additional night specifically so that the property would be available for us when we arrived and we could rest after our flight.Unfortunately, when we arrived at approximately 11:00 AM, the property had not been cleaned from the previous guests' stay and was not ready for occupancy. We contacted you immediately, and the property was not cleaned and available until approximately 2:00 PM.As a result, we were unable to use the extra night that we paid for. The sole purpose of booking that additional night was to have access to a clean, ready accommodation upon arrival, and we did not receive that benefit. In effect, we were unable to check in until the standard afternoon check-in time.Additionally, during our stay we ran out of some basic supplies, including toilet paper and garbage bags. We contacted you to request additional supplies, but none were provided, and we had to purchase these items ourselves.Given these circumstances, I believe a refund of the first night's charge would be a fair resolution. I would appreciate your consideration and look forward to hearing from you soon.
於 2026 年 9 月住了 3 晚

















