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Reviews of Days Inn & Suites by Wyndham Savannah Midtown

2 out of 5
Days Inn & Suites by Wyndham Savannah Midtown
211 Stephenson Ave, Savannah, GA

Reviews

6.0
Rating 10 - Excellent. 125 out of 593 reviews" "
Rating 8 - Good. 112 out of 593 reviews" "
Rating 6 - Okay. 111 out of 593 reviews" "
Rating 4 - Poor. 116 out of 593 reviews" "
Rating 2 - Terrible. 129 out of 593 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No coffee maker in room. Towels very thin & rough. Pool is old & chairs are rusty. Friday prices are ridiculously high compared to previous 2 days
Stayed 3 nights in May 2024
Response from Guest Relations Specialist on 20 May 2024
Hi Elizabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While our rooms are designed to provide comfort, we understand that preferences can vary. Our amenities, including coffee, are available in common areas for guests to enjoy. Regarding the pool area, we strive to maintain cleanliness and safety standards; your observations will be addressed by our maintenance team. Regarding pricing, fluctuations can occur due to demand and other factors; however, we continually assess our rates to ensure fairness. We hope to welcome you back and exceed your expectations in the future.

2/10 Terrible

LaKesha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tubs are not clean and the comforters had burn marks. The night clerk was super friendly which made it easier to deal with but the morning clerk. Horrible attitude telling guest they needed to be patient. Bad attitude and a horrible continental breakfast.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 20 May 2024
Hi LaKesha,We're sorry to hear about your experience during your stay. Cleanliness and comfort are paramount to us, and we apologize for any lapses in the maintenance of your room. However, we're glad to hear that our night clerk provided friendly service, and we'll address any issues with the morning clerk's attitude promptly. We'll also take your feedback about the continental breakfast into account as we strive to improve our offerings for all guests.

2/10 Terrible

Deborah J

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights. This first was okay, however there were issues with the room: filthy bathmat, hairdryer bracket was broken and fell off wall, and an outlet not installed properly and was dangling. The 2nd night was awful. Other patrons arguing and slamming doors constantly from 11pm-5am (6 hours!) Management did nothing. No onsite security. Cops were supposedly called but "couldnt find the couple" which is absurd. They never stopped. I requested a refund since we got absolutely no sleep. Days Inn said they couldnt do anything since we booked through Expedia. I said it isn't Expedia's fault you have no security in place to handle this situation". Wyndham says "take it up with the specific hotel". Won't be using Wyndham properties again since they don't stand behind their customers.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 2 May 2024
Hi Deborah,We sincerely apologize for the inconvenience you experienced during your stay with us. Our team strives to maintain the highest standards of cleanliness and maintenance, and we regret that your room did not meet those expectations. Regarding the disturbances caused by other guests, we understand how frustrating this can be, and we apologize for any discomfort it caused. We do take such matters seriously and always cooperate with local authorities when necessary. We appreciate your feedback and will use it to improve our services for future guests.

10/10 Excellent

Lauretta

Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on 20 May 2024
Hi Lauretta,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Richard

Travelled with pets, Travelled with partner
The breakfast options available were extremely limited.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Richard, We appreciate your feedback regarding the breakfast options and will share it with our team for future improvements. We strive to enhance our guests' experiences and hope you will consider staying with us again to notice the changes we implement.

10/10 Excellent

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good condition
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 23 Apr 2024
Hi Sonia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our hotel's condition, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Khalilah

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The rooms were fine, the property was not very welcoming which spoke for the employees as well.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 23 Apr 2024
Hi Khalilah,We appreciate your feedback and are glad to hear that you found the rooms satisfactory. However, we regret any impression of unwelcoming atmosphere experienced during your stay. Our team is dedicated to ensuring all guests feel welcomed and valued throughout their time with us. Rest assured, we'll address your concerns internally to uphold our commitment to providing a warm and hospitable environment for all our guests.

10/10 Excellent

Michal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was simple and inexpensive, so if you're looking for a budget hotel that's clean, this is it. The bathrooms aren't much but for a budget hotel the price is right
Stayed 5 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Michal,We appreciate your feedback on our hotel's cleanliness and affordability. We strive to offer a value-driven stay for our guests. Our team continuously works to provide a comfortable experience within a budget-friendly range. Thank you for choosing to stay with us and for sharing your thoughts.

6/10 Okay

jonathan

Travelled with partner
I had a relative in a hospital close to the hotel, so the price was right. I felt safe although the property could use an update. The breakfast could use a few more items, but it was sufficient.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Jonathan,We're delighted to have been your choice during a challenging time with your relative in the nearby hospital. Ensuring our guests' safety and comfort is our priority, and we're glad you felt secure during your stay. While we appreciate your feedback on the property's aesthetics and breakfast offerings, rest assured that we constantly strive to enhance our facilities and services to meet the evolving needs of our guests. Your insights are invaluable as we continue to refine our offerings.

10/10 Excellent

veronica angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service relations
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 3 Apr 2024
Hi Veronica Angela,We are pleased to hear that you appreciated our hotel's commitment to excellent customer service. At our establishment, we prioritize providing exceptional service to all our guests, ensuring a comfortable and enjoyable stay. Our dedicated team works tirelessly to meet the needs and expectations of our guests, and we are delighted to hear that our efforts were recognized during your visit. Your satisfaction is paramount to us, and we look forward to welcoming you back for another outstanding experience in the future.

2/10 Terrible

Talia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was incredibly nice but the rooms were awful.
Stayed 5 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Talia, We appreciate your kind words about our staff and value your feedback on the rooms. If you have any further comments or concerns, please feel free to reach out to our management team for assistance. Thank you for choosing our hotel for your stay.

4/10 Poor

Chris

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They will bill you for a day before you get there then charge the full amount upon check in. They will promise your money will be returned the next working day. It will not. We had an additional $190 debit from our account that was not covered upfront that was supposed to be for food and fuel home. It’s now Tuesday and that money has not been returned and we now have several overdrafts on our account because of it. Plus the whole property is nasty with drug deals happening in the front driveway daily. Just don’t stay here.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 27 Mar 2024
Hi Chris,We sincerely apologize for any inconvenience you experienced during your recent stay. However, it's important to clarify that our billing procedures are in line with industry standards, and any pre-authorization charges are fully disclosed upon reservation. Regarding refunds, while we endeavor to process them promptly, individual bank processing times may vary, which unfortunately can lead to delays beyond our control. As for the cleanliness and safety of our property, we take these concerns seriously and have stringent security measures in place to ensure the well-being of all our guests. We appreciate your feedback and will continue to strive for excellence in all aspects of our operations.

4/10 Poor

Kirsten

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled of stale cigarette, dirty floors and bathroom, moldy grout, dim lighting. Front desk staff was friendly, breakfast was ok but limited.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 26 Mar 2024
Hi Kirsten,We apologize for the experience you encountered during your stay. Our team strives to maintain a high standard of cleanliness and comfort for all our guests, and we regret that we fell short of your expectations in this instance. We take all feedback seriously and will address the issues you've mentioned with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your acknowledgment of our friendly staff and hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, amenities
The young lady working the front counter was so sweet, we stayed for 4 days and thought it would be good. Not once did housekeeping come and do anything. We had to ask for extra towels and to top the trip off we only did their breakfast the last day which led to all of us having food poisoning. It made for a LONG gross drive home.
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Jessica,We appreciate you taking the time to share your experience with us. It's wonderful to hear that you found our front desk staff accommodating. We apologize for any inconvenience you experienced with housekeeping, and we'll certainly look into this matter to ensure it's addressed promptly. Regarding breakfast, we take food safety seriously, and we'll investigate your concerns thoroughly. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with my son. Shall return.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Mar 2024
Hi Ben,We're thrilled to hear you and your son enjoyed your stay with us! Our team strives to create a welcoming and comfortable environment for all our guests, and it's rewarding to know we succeeded in making your experience memorable. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to the area. Thank you for choosing to stay with us!

8/10 Good

Evandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Mar 2024
Hi Evandro,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Tim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not great kind of a crumby motel. Room was never cleaned or restocked during a 4 night stay, had to ask for toilet paper when it ran out. Someone on the premises was screaming at the top of their lungs at about midnight, it sounded like kids bullying each other and it lasted a couple of hours, if there were any staff there I am sure that they heard and it likely kept the entire motel up I had to be up at 5am the next morning so it was not ideal. The area seemed safe and it was a short drive to downtown Savannah.
Stayed 4 nights in Feb 2024
Response from Manager on 1 Mar 2024
Hello Tim, We are sorry to hear your recent stay did not meet your expectations. Feedback is valuable to us; please rest assured the necessary departments will be informed to address your concerns appropriately. We appreciate your comments and hope to welcome you back in the future for a better experience in our area.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hello,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Poor

Ariel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were stained, staff was rude and appeared to dislike their positions. And, nothing appeared clean. Floors were extremely dirty.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Ariel,We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations. We take cleanliness and the professionalism of our staff very seriously, and we will address these concerns with our housekeeping and customer service teams to prevent such issues from reoccurring in the future. Your feedback is invaluable to us as we continuously strive to improve our services.

2/10 Terrible

Melissa

Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Mar 2024
Hi Melissa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Nanda Gopal

Liked: Staff & service
Service and the breakfast was good. The bed sheets were little dirty with cigratte marks even though it is non-smoking. The hotel is bit smelly even outside the rooms.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Nanda Gopal,We appreciate your feedback and are pleased to hear that you found our service and breakfast satisfactory during your stay. However, we are disappointed to learn about the cleanliness issues you encountered with the bed sheets, as maintaining a high standard of cleanliness is of utmost importance to us. Rest assured, we will address this matter with our housekeeping team to ensure such oversights are rectified promptly. Additionally, we apologize for any inconvenience caused by the smell outside the rooms and will look into this matter further to improve the overall experience for our guests.

6/10 Okay

Johnny

Disliked: Staff & service, property conditions & facilities
Won’t stay again
The room was falling about, shower rod about to fall. Cabinets were busted and screws sticking out. Closet rod was falling down, hair dryer was broke and customer service was no help so had to go buy one. Half the lights did not work. And worst breakfast options from a hotel we have had
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Johnny,We're truly sorry to hear about your disappointing experience during your recent stay at our hotel. We strive to maintain the highest standards of comfort and service for all our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, we take your feedback seriously, and our maintenance team will promptly address the issues you've mentioned to ensure they're resolved for future guests. We appreciate you bringing these concerns to our attention and hope for the opportunity to regain your trust in the future.

4/10 Poor

Alisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very, very dirty. I suggest you stay somewhere else
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Alisha,We're truly disappointed to hear about your experience, and we take cleanliness very seriously at our hotel. Our dedicated housekeeping team undergoes rigorous training to maintain the highest standards of cleanliness throughout our premises. We apologize for any lapses you may have encountered and assure you that we are addressing this issue internally to prevent recurrence. Your feedback is invaluable to us, and we hope you'll consider giving us another chance to exceed your expectations in the future.

4/10 Poor

Megan

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Non Smoking room, not so much
Had a non smoking room, but it was very apparent someone had previously smoked in the room. I am highly sensitive to second hand smoke and this was a major bummer of the trip. I unfortunately arrived so late in the evening that it wasn't worth trying to switch rooms to a less stinky one. Location should ozone machine after each guest.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 18 Feb 2024
Hi Megan,We sincerely apologize for the inconvenience you experienced during your stay with us. Ensuring a comfortable and smoke-free environment for all our guests is a top priority, and we regret that your room did not meet our standards in this regard. Our team works diligently to enforce our non-smoking policy in our non-smoking rooms, and we will certainly investigate the issue to prevent similar occurrences in the future. Your feedback regarding ozone machines is duly noted, and we will assess its feasibility within our operational framework. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Sian

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 20 Feb 2024
Hi Sian,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Ocie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room for the price.
It was a hotel room and it provided everything for a two nights stay.
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Ocie,Thank you for choosing our hotel for your two nights stay. We are delighted to hear that our room met your needs and provided everything you required. We hope you had a comfortable stay and that you will consider staying with us again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Good
Response from Guest Relations Specialist on 8 Feb 2024
Hi Amy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights. The room was very clean. Everyone was really nice and accommodating. We would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 31 Jan 2024
Hi Michelle,We appreciate your positive feedback and are delighted to hear that you enjoyed your three-night stay with us. It's wonderful to know that you found the room to be very clean, and that our team members were accommodating and friendly. We take pride in maintaining high cleanliness standards and providing excellent customer service. We look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

William

Stayed 4 nights in Jan 2024
Response from Guest Relations Specialist on 30 Jan 2024
Hi William,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property had peeling paint, mold and ink stains in the bedding and noisy around 1am banging noise
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi John,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our commitment to maintaining high standards of cleanliness is paramount, and we take your concerns seriously. Our team works diligently to address issues promptly, and we will certainly investigate the reported conditions to ensure they are promptly addressed. We regret any disruption caused by noise and will explore measures to minimize disturbances for our guests. Your insights are valuable as we strive to continually improve our guest experience.

10/10 Excellent

Philomene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 8 Jan 2024
Hi Philomene,Thank you for the top-notch 5/5 rating! We're delighted to know you had a great experience. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Adam

Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 28 Dec 2023
Hi Adam,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Lynette

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 27 Dec 2023
Hi Lynette,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, amenities
Everyone and everything was amazing
Response from Manager on 10 Feb 2024
Hello Andre,Thank you for sharing your positive experience with us! We appreciate your kind words and are delighted to hear that you found our hotel and staff to be amazing. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was ok for the price , main issue was people hanging out smoking weed everywhere and it coming into our room through the ac! And smelled up the room bad!
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Jeffrey,We appreciate your feedback and are pleased to hear that you found the room satisfactory for its value. We sincerely apologize for any inconvenience caused by the reported issue of individuals smoking in the vicinity. Our hotel strictly enforces non-smoking policies, and we regret that some guests may have overlooked these regulations. We are actively addressing the matter to ensure a more comfortable environment for all our guests. Thank you for bringing this to our attention.

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and out. Very quiet around the property.
Stayed 2 nights in Nov 2023
Response from Manager on 3 Dec 2023
Hello Jenny,Thank you for your feedback! We're glad to hear that you had a smooth check-in and check-out experience. Our team strives to make the process as efficient as possible for our guests. We appreciate your kind words about the quietness of the property as well. Your feedback is valuable to us and we hope to welcome you back in the future.

8/10 Good

Helson

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 13 Dec 2023
Hi Helson,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Jessica

Stayed 3 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hello Jessica,We appreciate you choosing our hotel for your stay. Should you have any feedback or concerns, we kindly encourage you to reach out directly to our hotel so we can address them promptly. We hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 Good

STEPHANIE, JACKSONVILLE

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 6 Dec 2023
Hi Stephanie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Robert

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Mehhhh
Considering the price, I guess it was OK. Don’t expect a lot, don’t expect anything, actually, and you’ll be satisfied. Somewhere in between a old Chevrolet and Kia.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 4 Nov 2023
Hi Robert,We appreciate your feedback and are pleased to hear that you found the hotel to be reasonably priced. We understand that expectations can vary, and while we may not be a luxury establishment, we strive to provide a comfortable and affordable stay for our guests. We hope to continue welcoming guests like you in the future and provide a satisfactory stay within the confines of our pricing.

8/10 Good

Ocie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to my destination.
It’s a basic room with a refrigerator at a decent price. Anytime I needed anything, they were always available. Also there was a nice buffet next door to the property where we ate dinner.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 25 Oct 2023
Hi Ocie,We greatly appreciate your positive feedback regarding your recent stay with us. We take pride in offering comfortable and budget-friendly accommodations with essential amenities like a refrigerator. Our dedicated staff is always on hand to assist guests with their needs, ensuring a pleasant and convenient stay. We're delighted to hear you enjoyed the nearby buffet, adding to the overall experience. We hope to have the pleasure of welcoming you back on your next visit.

2/10 Terrible

Amanda

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Eh
Room was very dirty. Left us with only half a roll of toilet paper in a room booked for 4 people. When we went to have breakfast in the morning we were waiting in line and when it was our turn the man working threw all the food away in front of us even though we were there before 10
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 24 Oct 2023
Hi Amanda,We apologize for your less than satisfactory experience during your recent stay at our hotel. Cleanliness is of paramount importance to us, and we are disappointed to hear that the room did not meet your expectations. We understand your concerns about the toilet paper supply, and we are actively working to improve our housekeeping standards to ensure that all guests have a comfortable stay. Regarding the breakfast experience, we sincerely apologize for any inconvenience you faced, and we will address this matter with our staff to ensure such incidents do not occur in the future. Your feedback is valuable in helping us make necessary improvements.

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No water pressure. Dirty floors. Hard beds. Nice fridge and microwave.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 10 Oct 2023
Hi Tracy,We appreciate your feedback and are sorry to hear about the issues you encountered during your stay. We take all guest comments seriously and will certainly look into the water pressure and cleanliness concerns to ensure a better experience for future guests. It's great to hear that you found the fridge and microwave to be to your liking. We value your input as it helps us make necessary improvements for the comfort of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 6 Oct 2023
Dear Cherri, We're delighted to hear that you had a great experience during your stay! Your satisfaction is our top priority, and we're thrilled that your time with us met your expectations. If there are any specific aspects of your visit that you found particularly enjoyable or any feedback you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another wonderful stay in the future. Thank you for choosing Days Inn & Suites by Wyndham Savannah Midtown!

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
No internet, not ATM, pool was green, lousy breakfast , neighbors smoking meth
Stayed 4 nights in Sep 2023
Response from Guest Relations Specialist on 19 Sept 2023
Hi Peter,We are truly sorry to hear about the issues you encountered during your stay. Providing a safe and comfortable environment for our guests is our top priority, and we take your feedback seriously. We will investigate and address the concerns you've raised, including the internet, ATM, pool, and breakfast issues, as well as any concerns related to the behavior of other guests. Please accept our apologies for any inconvenience you experienced, and if you have any additional information or feedback to share, please do not hesitate to contact us. Your feedback helps us make improvements, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Kandi

Liked: Property conditions & facilities, room comfort
Card was charged twice
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 7 Sept 2023
Hi Kandi! Thank you for taking the time to write this review and share your experience. Occurrences like yours are very rare because we work within a highly organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. Thank you for taking the time to share your experience and to bring this matter to our attention.

6/10 Okay

Mark

Travelled with family
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on 23 Aug 2023
Hi Mark! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good
The property was clean, but really needs an upgrade. Most of the furniture is worn and needs to be replaced. However, the price was very reasonable. The staff was very friendly and very helpful. Great location for what we were on town for. Overall good stay.. Needs an upgrade/renovation.
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on 15 Aug 2023
Hi Kevin! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

6/10 Okay

Jean

Travelled with family
Liked: Staff & service
Great location, right next to a wonderful buffet. Connecting rooms nice. Unfortunately we were right by the stairs and we could hear everything everyone said as they walked by (SUPER loud.) Our room reeked of cigarette smoke. Breakfast was...OK. Watery eggs, just a few pieces of bread available to toast, a single banana. Sausage patties were OK and the waffle mix and irons were fine. Staff was lovely, parking easy, price good. Everything basic, which is appropriate for the cost.
Stayed 3 nights in Aug 2023
Response from Guest Relations Specialist on 12 Aug 2023
Hi Jean! We strive to give you a great experience, and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. We are so sorry that you smelled smoke in your room and want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

10/10 Excellent

Donna

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 9 Aug 2023
Hi Donna! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!