供应早餐、午餐和晚餐,美洲菜

关于西雅图威斯汀酒店的点评

4 out of 5
西雅图威斯汀酒店
1900 5th Ave, Seattle, WA

点评

8.6

超赞

10 分 - 超赞。667 条好评,共有 1122 条点评" "
8 分 - 还可以。217 条好评,共有 1122 条点评" "
6 分 - 一般。122 条好评,共有 1122 条点评" "
4 分 - 很差。68 条好评,共有 1122 条点评" "
2 分 - 糟糕。48 条好评,共有 1122 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Suzanne

与家人出行, 团体旅客
满意:服务设施,清洁度
Very crowded! Took over 30 minutes in line to check in, usually had to wait for 2-3 elevators before you could fit on one, and no chance to get a coffee at the stand in the lobby in the morning (huge line). There was a cruise ship turnover day and long weekend, but hotel couldn't handle about of people. Rooms were comfortable and good location though. Not anything special, but it worked fine.
2024 年 5 月入住 2 晚

6/10 一般

remo

Room was to small
2024 年 5 月入住 1 晚

8/10 还可以

Maria isabel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy bien ubicado, pero Las camas son demasiado incómodas
2024 年 5 月入住 10 晚

8/10 还可以

Edmund

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like the “Destination Fee” of $25. It felt like getting price-gouged. Seattle is not Las Vegas.
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月26日 的回复
Dear Edmund, Thank you for being our guest at The Westin Seattle and for taking the time to write your review. While we hope you had an overall pleasant stay, we regret your dissatisfaction with our destination fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to accommodate you in the future. Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
.
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月20日 的回复
Dear William, Thank you for choosing to stay with us and for taking the time to post your rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Ryan,Delta

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Brenda

满意:清洁度、员工和服务、住宿条件和设施
Room was so roomy and clean
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月14日 的回复
Dear Brenda, Thank you for your high rating of The Westin Seattle and for being our guest. We are thrilled to know you enjoyed your time with us and that our immaculate and well-appointed guestroom enhanced your stay. It was our pleasure accommodating you, and we look forward to welcoming you back very soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Jaime

与家人出行
满意:员工和服务,清洁度
Great hotel!
2024 年 5 月入住 1 晚

10/10 超赞

Abraham

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月13日 的回复
Dear Abraham, Thank you for choosing us and for taking the time to post your review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Seattle your home whenever your travels bring you to the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Susan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay was different since president was staying at the hotel the same days, so there were inconveniences due to that (being unable to get an Uber at the hotel and having to walk several blocks, standing in line to go through metal detector every time I walked in the lobby). But staff was so helpful, bed super comfy. The place seemed a little run down (carpet coming up at edges, etc) but was very clean. Room was spacious and loved the city view.It was a short walk to Pike Place Market, and I felt safe walking alone around hotel.
2024 年 5 月入住 2 晚

4/10 很差

Raymond

与配偶出行
满意:住宿条件和设施
不满意:清洁度
When we arrived the room we were assigned to, and entered, had not been cleaned after the previous guest. We were provided a new room, two full size beds instead of the one king size bed we signed up for in our reservation. When we first tried to use the TV we could not get any signal or channels. The hotel sent an engineer. He is presently trying to fix it. So far nothing but, hope springs eternal.
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月13日 的回复
Dear Raymond, Thank you for being our guest and for taking the time to post your review. We offer our sincere apologies for the issues you had with the assigned accommodations, but we are glad we were able to resolve it by accommodating you to another guestroom. We are also sorry for not meeting your expectations regarding the guestroom you requested. We do try to honor these requests; however, there are times when we do not have the guestroom unoccupied and available. Your frustration is fully understandable, and we truly regret disappointing you. Thank you again for your patience, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Pánfilo

满意:清洁度、员工和服务、住宿条件和设施
Love the location
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月13日 的回复
Dear Pánfilo, Thank you for choosing to stay at The Westin Seattle and for your perfect rating. We are glad you had a great stay and that our location was convenient for your visit to our thriving city's many attractions. We look forward to being your home the next time you are in the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Dale

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Check in person was amazing, especially after the inconveniences caused by the special visitor today.
2024 年 5 月入住 1 晚

6/10 一般

Marcia

与家人出行
No working ice machines. Restaurant had limited options because of out of stock of some items
2024 年 5 月入住 2 晚
Senior Rooms Operations Manager 于 2024年05月13日 的回复
Dear Marcia, Thank you for being our guest and for your review. Please accept our apologies for the inconvenience caused due to the maintenance issue you had during your stay; we appreciate you for bringing this to our attention so we may look into it further. We are also sorry for the unsatisfactory dining experience you had; we will share your comments with the appropriate individuals as we continually strive to enhance our guest services. Thank you again for all of your feedback, and we hope to welcome you back for the flawless visit you deserve.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Pamela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月12日 的回复
Dear Pamela, Thank you for choosing to stay with us and for taking the time to post your rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 很差

Joanne

满意:清洁度
不满意:员工和服务
23 minutes to check in
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月12日 的回复
Dear Joanne, Thank you for choosing us and for your honest feedback about your recent visit. We deeply regret the inconvenience you experienced due to a lengthier than usual check-in process. Your time is valuable, and we are genuinely sorry for not meeting your expectations. We are reviewing this with our team to better manage high-demand periods and minimize wait times. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Jill

与家人出行
满意:员工和服务,清洁度
Friendly & helpful staff.
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月8日 的回复
Dear Jill, Thank you for choosing The Westin Seattle and for sharing your review. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the feedback, and we look forward to having you as our guest again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Beverly

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Most comfortable bed ever! Just wish it was bigger!
2024 年 5 月入住 1 晚

8/10 还可以

Miroku

满意:清洁度、员工和服务、住宿条件和设施
All good, except the elevators at morning hours are overfilled and have no space to get on. We had to walk down the stairs to get out of the hotel!
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年05月4日 的回复
Dear Miroku, Thank you for choosing The Westin Seattle. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Having said that, we regret any inconvenience caused to you due to our elevators; we appreciate your feedback. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Renee

2024 年 4 月入住 3 晚

10/10 超赞

Marco

2024 年 4 月入住 2 晚

8/10 还可以

jenica

满意:住宿条件和设施,员工和服务
不满意:清洁度
We had to go for dance competition the area wasn’t that good
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月29日 的回复
Dear Jenica, Thank you for choosing us and for your thoughtful comments. While we hope you had an overall pleasant stay, we regret not meeting all of your expectations. We appreciate your feedback, and we look forward to accommodating you again at The Westin Seattle. Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

Derin

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月30日 的回复
Dear Derin, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

dalynne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking by valet is way overpriced $65.00 for one night. We should have found alternate parking. Hotel was quiet and we stayed here 45 years ago and wanted to come back.
2024 年 4 月入住 1 晚

10/10 超赞

Lana

满意:服务设施,清洁度
I enjoyed how we got free cruise passes $25 food credits and much more!
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月23日 的回复
Dear Lana, Thank you for the terrific review of The Westin Seattle. We were thrilled to know you enjoyed your time with us. We love providing thoughtful, extra touches, and it is great to read how much this added to your stay. Thank you again for choosing us, and we look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Carlos

2024 年 4 月入住 1 晚

10/10 超赞

Amber

满意:清洁度、员工和服务、住宿条件和设施
Love it
2024 年 4 月入住 1 晚

10/10 超赞

Heather

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay here! The beds were a dream, the pool was clean, and the lounge and dining were wonderful. The staff were all so helpful and kind. It is a close walk to the light rail station as well. We would stay here again!
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月16日 的回复
Dear Heather, Thank you for choosing us and for taking the time to post a review. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. We are also thrilled to read our intuitive associates and optimal location enhanced your stay. It was our pleasure accommodating you, and we love knowing you plan to return; we look forward to it.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Sherman

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and easy access to everything!
2024 年 4 月入住 1 晚

10/10 超赞

Daniel

满意:清洁度、员工和服务、住宿条件和设施
Very reasonably priced for what you get! Highly recommend
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月9日 的回复
Dear Daniel, Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to know you enjoyed your time with us and that you found us to be of great value. Thank you again for your recommendation, and we hope you will make The Westin Seattle your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Samantha

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚

4/10 很差

Brandon

与家人及幼儿出行
满意:清洁度
不满意:住宿条件和设施,员工和服务
The good: updated rooms, very clean, and close to Pike Market/Monorail. The not so good: Very poor communication regarding the facilities. The pool was closed without any notice given until check-in. Worse than that, three of the four elevators were out of service for a 40 plus story tower, again without notice! We found ourselves camping on the 37th floor outside the elevator waiting for at least half an hour. This hotel was advertised as family friendly but I do not know why. Lastly, parking was $55 daily, again not mentioned anywhere on the Expedia page. Buyer beware when you are dealing with Expedia; who knows what they are not telling you!
2024 年 3 月入住 3 晚
Senior Rooms Operations Manager 于 2024年04月5日 的回复
Dear Brandon, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused to you and your family due to our elevators. Your feedback will be shared with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. We certainly understand the frustration you must have felt and are very grateful for your patience. We also regret your dissatisfaction with our parking fee. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. That said, we appreciate your comments about our well-maintained guestrooms and optimal location. We invite you to revisit so we can show you the integrated, revitalizing experience you deserve the next time you are in Seattle.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Geordie

满意:员工和服务,清洁度
Great place, and lovely staff. Especially liked the consierge and the 1900 waiter, the older man.
2024 年 3 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月2日 的回复
Dear Geordie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our thoughtfully crafted accommodations and intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. It was also a pleasure reading you enjoyed your time at 1900 FIFTH Bar + Lounge. We appreciate your gracious review, and we look forward to welcoming you back again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Xiaoshuai

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施
close to shopping and all attractions , old facility but view is great
2024 年 3 月入住 1 晚

10/10 超赞

Ursula

2024 年 3 月入住 1 晚

8/10 还可以

CHRISTOPHER

2024 年 3 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月20日 的回复
Dear Christopher, Thank you for choosing to stay with us and for taking the time to share your positive rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

2/10 糟糕

Nikki

与家人出行
满意:住宿条件和设施
Did not get the room that was reserved
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Nikki, Thank you for sharing your feedback. We apologize that the guestroom type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

Tuan,PORTLAND

与家人及幼儿出行, 团体旅客
满意:员工和服务,清洁度
Hard to access to parking, limited availability, i had to park on the street. Swimming pool not working as advertised.
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Tuan, Thank you for your candid review. We regret not meeting some of your expectations. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

EVAN

满意:清洁度
2024 年 3 月入住 2 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Evan, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Charles,Burnaby

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. You need to use your dining credit on that day, if you have some left in a one night stay they won’t let you use it for morning coffee even if it’s before checkout!?
2024 年 3 月入住 1 晚

10/10 超赞

Mitch

满意:清洁度、员工和服务、住宿条件和设施
Great!
2024 年 3 月入住 1 晚
Senior Rooms Operations Manager 于 2024年03月25日 的回复
Dear Mitch, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Seattle, a refreshing retreat in the heart of Seattle. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 还可以

Samantha

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t love that the pool was closed all week and no one mentioned it at booking or check-in.
2024 年 3 月入住 1 晚

6/10 一般

Jesse

与家人出行
满意:员工和服务
The rooms are way outdated.
2024 年 3 月入住 2 晚
Senior Rooms Operation Manager 于 2024年03月25日 的回复
Dear Jesse, Thank you for staying with us and for taking the time to post a review. We are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 还可以

Joseph

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The main area and bar were really nice. The parking situation was unacceptable.
2024 年 3 月入住 3 晚

4/10 很差

Jonathan

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月26日 的回复
Dear Jonathan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Shanna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
GENERAL MANAGER 于 2024年03月26日 的回复
Dear Shanna, Thank you for your perfect rating of The Westin Seattle. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Sean

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Excellent service. Good dinning in the area
2024 年 3 月入住 1 晚

8/10 还可以

angeline

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly concierge service, good value perks included, except that I was not credited on the perks and got charged full price for breakfast (which was super expensive) when I was meant to have a $27 credit daily for food and drink. I called and still not resolved.
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月21日 的回复
Dear Angeline, Thank you for making The Westin Seattle a part of your travel plans. We are glad to know you were pleased with our thoughtful concierge service. However, we regret to learn about the billing-related issues that may have been made from our end with regard to our breakfast and the lack of satisfactory assistance in this matter. We will review your comments with the appropriate individuals, and we are grateful for your patience during this time.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 很差

Walter

与配偶出行
满意:员工和服务,清洁度
Outdated. Great location. Great Veiw. But fire alarm going off in our room at 10pm was quite the buzzkill to sleeping early
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月18日 的回复
Dear Walter, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Furthermore, we are sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. On a positive note, we are glad you loved our ideal location and stunning views. Thank you again for your patience and for choosing us. We hope you will make the same choice the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Susan

与家人出行
Lots of homeless; lots of desire on the part of the hotel clerk to “upsell “ us. Beautiful room.
2024 年 3 月入住 1 晚