供应早餐、午餐和晚餐,美洲菜

关于西雅图威斯汀酒店的点评

4 out of 5
西雅图威斯汀酒店
1900 5th Ave, Seattle, WA

点评

8.6

超赞

10 分 - 超赞。651 条好评,共有 1101 条点评" "
8 分 - 还可以。215 条好评,共有 1101 条点评" "
6 分 - 一般。120 条好评,共有 1101 条点评" "
4 分 - 很差。67 条好评,共有 1101 条点评" "
2 分 - 糟糕。48 条好评,共有 1101 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

4/10 很差

Raymond

与配偶出行
满意:住宿条件和设施
不满意:清洁度
When we arrived the room we were assigned to, and entered, had not been cleaned after the previous guest. We were provided a new room, two full size beds instead of the one king size bed we signed up for in our reservation. When we first tried to use the TV we could not get any signal or channels. The hotel sent an engineer. He is presently trying to fix it. So far nothing but, hope springs eternal.
2024 年 5 月入住 1 晚

10/10 超赞

Pánfilo

满意:清洁度、员工和服务、住宿条件和设施
Love the location
2024 年 5 月入住 1 晚

10/10 超赞

Dale

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Check in person was amazing, especially after the inconveniences caused by the special visitor today.
2024 年 5 月入住 1 晚

6/10 一般

Marcia

与家人出行
No working ice machines. Restaurant had limited options because of out of stock of some items
2024 年 5 月入住 2 晚

10/10 超赞

Pamela

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月12日 的回复
Dear Pamela, Thank you for choosing to stay with us and for taking the time to post your rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 很差

Joanne

满意:清洁度
不满意:员工和服务
23 minutes to check in
2024 年 5 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月12日 的回复
Dear Joanne, Thank you for choosing us and for your honest feedback about your recent visit. We deeply regret the inconvenience you experienced due to a lengthier than usual check-in process. Your time is valuable, and we are genuinely sorry for not meeting your expectations. We are reviewing this with our team to better manage high-demand periods and minimize wait times. On your next stay, we are confident you will have the seamless arrival experience you deserve. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Jill

与家人出行
满意:员工和服务,清洁度
Friendly & helpful staff.
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年05月8日 的回复
Dear Jill, Thank you for choosing The Westin Seattle and for sharing your review. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the feedback, and we look forward to having you as our guest again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Beverly

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Most comfortable bed ever! Just wish it was bigger!
2024 年 5 月入住 1 晚

8/10 还可以

Miroku

满意:清洁度、员工和服务、住宿条件和设施
All good, except the elevators at morning hours are overfilled and have no space to get on. We had to walk down the stairs to get out of the hotel!
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年05月4日 的回复
Dear Miroku, Thank you for choosing The Westin Seattle. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Having said that, we regret any inconvenience caused to you due to our elevators; we appreciate your feedback. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Marco

2024 年 4 月入住 2 晚

8/10 还可以

jenica

满意:住宿条件和设施,员工和服务
不满意:清洁度
We had to go for dance competition the area wasn’t that good
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月29日 的回复
Dear Jenica, Thank you for choosing us and for your thoughtful comments. While we hope you had an overall pleasant stay, we regret not meeting all of your expectations. We appreciate your feedback, and we look forward to accommodating you again at The Westin Seattle. Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

Derin

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 4 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月30日 的回复
Dear Derin, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

dalynne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking by valet is way overpriced $65.00 for one night. We should have found alternate parking. Hotel was quiet and we stayed here 45 years ago and wanted to come back.
2024 年 4 月入住 1 晚

10/10 超赞

Lana

满意:服务设施,清洁度
I enjoyed how we got free cruise passes $25 food credits and much more!
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月23日 的回复
Dear Lana, Thank you for the terrific review of The Westin Seattle. We were thrilled to know you enjoyed your time with us. We love providing thoughtful, extra touches, and it is great to read how much this added to your stay. Thank you again for choosing us, and we look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Carlos

2024 年 4 月入住 1 晚

10/10 超赞

Amber

满意:清洁度、员工和服务、住宿条件和设施
Love it
2024 年 4 月入住 1 晚

10/10 超赞

Heather

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay here! The beds were a dream, the pool was clean, and the lounge and dining were wonderful. The staff were all so helpful and kind. It is a close walk to the light rail station as well. We would stay here again!
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月16日 的回复
Dear Heather, Thank you for choosing us and for taking the time to post a review. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. We are also thrilled to read our intuitive associates and optimal location enhanced your stay. It was our pleasure accommodating you, and we love knowing you plan to return; we look forward to it.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Sherman

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and easy access to everything!
2024 年 4 月入住 1 晚

10/10 超赞

Daniel

满意:清洁度、员工和服务、住宿条件和设施
Very reasonably priced for what you get! Highly recommend
2024 年 4 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月9日 的回复
Dear Daniel, Thank you for choosing to stay with us and for taking the time to post a review. We are pleased to know you enjoyed your time with us and that you found us to be of great value. Thank you again for your recommendation, and we hope you will make The Westin Seattle your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Samantha

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚

4/10 很差

Brandon

与家人及幼儿出行
满意:清洁度
不满意:住宿条件和设施,员工和服务
The good: updated rooms, very clean, and close to Pike Market/Monorail. The not so good: Very poor communication regarding the facilities. The pool was closed without any notice given until check-in. Worse than that, three of the four elevators were out of service for a 40 plus story tower, again without notice! We found ourselves camping on the 37th floor outside the elevator waiting for at least half an hour. This hotel was advertised as family friendly but I do not know why. Lastly, parking was $55 daily, again not mentioned anywhere on the Expedia page. Buyer beware when you are dealing with Expedia; who knows what they are not telling you!
2024 年 3 月入住 3 晚
Senior Rooms Operations Manager 于 2024年04月5日 的回复
Dear Brandon, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the inconvenience caused to you and your family due to our elevators. Your feedback will be shared with the appropriate individuals to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. We certainly understand the frustration you must have felt and are very grateful for your patience. We also regret your dissatisfaction with our parking fee. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. That said, we appreciate your comments about our well-maintained guestrooms and optimal location. We invite you to revisit so we can show you the integrated, revitalizing experience you deserve the next time you are in Seattle.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Geordie

满意:员工和服务,清洁度
Great place, and lovely staff. Especially liked the consierge and the 1900 waiter, the older man.
2024 年 3 月入住 2 晚
Senior Rooms Operations Manager 于 2024年04月2日 的回复
Dear Geordie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our thoughtfully crafted accommodations and intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. It was also a pleasure reading you enjoyed your time at 1900 FIFTH Bar + Lounge. We appreciate your gracious review, and we look forward to welcoming you back again.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Xiaoshuai

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施
close to shopping and all attractions , old facility but view is great
2024 年 3 月入住 1 晚

10/10 超赞

Ursula

2024 年 3 月入住 1 晚

8/10 还可以

CHRISTOPHER

2024 年 3 月入住 1 晚
Senior Rooms Operations Manager 于 2024年04月20日 的回复
Dear Christopher, Thank you for choosing to stay with us and for taking the time to share your positive rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

2/10 糟糕

Nikki

与家人出行
满意:住宿条件和设施
Did not get the room that was reserved
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Nikki, Thank you for sharing your feedback. We apologize that the guestroom type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

Tuan,PORTLAND

与家人及幼儿出行, 团体旅客
满意:员工和服务,清洁度
Hard to access to parking, limited availability, i had to park on the street. Swimming pool not working as advertised.
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Tuan, Thank you for your candid review. We regret not meeting some of your expectations. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

6/10 一般

EVAN

满意:清洁度
2024 年 3 月入住 2 晚
GENERAL MANAGER 于 2024年03月31日 的回复
Dear Evan, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Charles,Burnaby

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. You need to use your dining credit on that day, if you have some left in a one night stay they won’t let you use it for morning coffee even if it’s before checkout!?
2024 年 3 月入住 1 晚

10/10 超赞

Mitch

满意:清洁度、员工和服务、住宿条件和设施
Great!
2024 年 3 月入住 1 晚
Senior Rooms Operations Manager 于 2024年03月25日 的回复
Dear Mitch, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Seattle, a refreshing retreat in the heart of Seattle. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 还可以

Samantha

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t love that the pool was closed all week and no one mentioned it at booking or check-in.
2024 年 3 月入住 1 晚

6/10 一般

Jesse

与家人出行
满意:员工和服务
The rooms are way outdated.
2024 年 3 月入住 2 晚
Senior Rooms Operation Manager 于 2024年03月25日 的回复
Dear Jesse, Thank you for staying with us and for taking the time to post a review. We are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Be Well,Kelsey MelnickSenior Rooms Operations Manager

8/10 还可以

Joseph

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The main area and bar were really nice. The parking situation was unacceptable.
2024 年 3 月入住 3 晚

4/10 很差

Jonathan

不满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月26日 的回复
Dear Jonathan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Shanna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
GENERAL MANAGER 于 2024年03月26日 的回复
Dear Shanna, Thank you for your perfect rating of The Westin Seattle. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Sean

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Excellent service. Good dinning in the area
2024 年 3 月入住 1 晚

8/10 还可以

angeline

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly concierge service, good value perks included, except that I was not credited on the perks and got charged full price for breakfast (which was super expensive) when I was meant to have a $27 credit daily for food and drink. I called and still not resolved.
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月21日 的回复
Dear Angeline, Thank you for making The Westin Seattle a part of your travel plans. We are glad to know you were pleased with our thoughtful concierge service. However, we regret to learn about the billing-related issues that may have been made from our end with regard to our breakfast and the lack of satisfactory assistance in this matter. We will review your comments with the appropriate individuals, and we are grateful for your patience during this time.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 很差

Walter

与配偶出行
满意:员工和服务,清洁度
Outdated. Great location. Great Veiw. But fire alarm going off in our room at 10pm was quite the buzzkill to sleeping early
2024 年 3 月入住 1 晚
GENERAL MANAGER 于 2024年03月18日 的回复
Dear Walter, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. Furthermore, we are sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. On a positive note, we are glad you loved our ideal location and stunning views. Thank you again for your patience and for choosing us. We hope you will make the same choice the next time you visit the area.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

8/10 还可以

Susan

与家人出行
Lots of homeless; lots of desire on the part of the hotel clerk to “upsell “ us. Beautiful room.
2024 年 3 月入住 1 晚

2/10 糟糕

Herminio

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Senior Rooms Operations Manager 于 2024年03月9日 的回复
Dear Herminio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Kelsey MelnickDear Herminio, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Kelsey MelnickSenior Rooms Operations Manager

10/10 超赞

Natalie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All the staff was very friendly and helpful.
2024 年 2 月入住 3 晚
GENERAL MANAGER 于 2024年03月5日 的回复
Dear Natalie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to your return.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

4/10 很差

Kathleen

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
GENERAL MANAGER 于 2024年02月26日 的回复
Dear Kathleen, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Mike

2024 年 2 月入住 1 晚

10/10 超赞

Diane

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our staycation for many reasons; helpful & friendly staff, priority of safety, great food, cleanliness standards, conveniently located in downtown Seattle.
2024 年 2 月入住 2 晚

10/10 超赞

nicole

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
GENERAL MANAGER 于 2024年02月22日 的回复
Dear Nicole, Thank you for the perfect rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Lachlan

2024 年 2 月入住 2 晚
GENERAL MANAGER 于 2024年03月21日 的回复
Dear Lachlan, Thank you for choosing to stay with us and for your perfect rating. At The Westin Seattle, we provide our guests an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Madison

满意:清洁度、员工和服务、住宿条件和设施
Great!
2024 年 2 月入住 3 晚

10/10 超赞

Stefanie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff here are absolutely wonderful people.
2024 年 2 月入住 1 晚
GENERAL MANAGER 于 2024年02月19日 的回复
Dear Stefanie, Thank you for being our guest at The Westin Seattle. It is lovely to know you had an enriching stay and that our intuitive associates helped enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to your return.Be Well,Kelsey Melnick,Senior Rooms Operations Manager

10/10 超赞

Chandra

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place! Perfect location.
2024 年 2 月入住 1 晚

10/10 超赞

Fany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
GENERAL MANAGER 于 2024年02月19日 的回复
Dear Fany, Thank you for choosing to stay with us and for your perfect rating. At The Westin Seattle, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city. We look forward to your next visit.Be Well,Kelsey Melnick,Senior Rooms Operations Manager