2/10 很差
Lorraine
2024年6月14日
不滿：整潔度、職員與服務和住宿狀況
DEAD COCKROACHES everywhere! I booked this room for my brother for 2 nights, as we were in town for our cousins graduation. It’s a 4 story building with multiple rooms and shared bathrooms. My brother had stayed at our hotel at the Hyatt on his first night so he didn’t actually spend the first night at this place until the next day when he went to this place around 5am and realized the hallway leading to his room was infested with dead cockroaches and the bathroom was worse, with cockroaches on his towel. I reached out to the property manager and offered to send them photos before I put a review in, but they did not adequately try help me or address this issue and they just dismissed it. Instead he repeatedly replied to each message I sent with the same automatic generated response. I gave him an opportunity to ameliorate the situation and offer a solution such as a credit or refund but he was not responsive. I am terrified by the photos my brother showed me and I would never recommend anyone to stay here.
Lorraine
於 2024 年 6 月住了 2 晚