Dear QinghuaThank you for taking the time to leave a review. I am sorry you deemed your experience less than acceptable. With zero information as to why however, there is not much I can do to improve our service.RegardsShannonManager

They could not speak English . They didn't know how to turn on the heater. I helped them. They were trying to ask me something but they were unable to Express. Maybe they were upset about it

Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Cheshta

Dear DiegoWe are so happy you had a great stay. Thank you for leaving a review.Best wishes to youShannonManager

Thank you, Eric, for the wonderful review! We are so happy to hear that you enjoyed your stay and we hope to see you again soon! We strive for exceptional cleanliness and customer service!

Dear JulieThank you for taking the time to write a review. Kind regardsShannonManager

Dear JefferyWe are so glad you had a great stay here with us. Thank you for leaving a review & thank you for choosing us for your stay.Best wishesShannonManager

Dear AudreyThank you for taking the time to leave feedback of your experience. It's the dessert, we have water bugs. We get regular pest control service for all the creepy crawlies. However we can not get all of them 100% of the time. So yes, the occasional water bug (in the roach family) does surface. Interesting comment on the bedding. We just purchased brand new bed spreads, and sheets for all the rooms... They are brand new, I do not understand how they could be mistaken as over 50 years old? Even if it were true, which it definitely is not, sheets that old would be long gone from wear. I checked the fridge in 20, it is fully operational. We do not use coffee machines to provide great coffee to our guests thats true. Our mexican espresso requires no machines. Trains, dust, well its a tourist town in the dessert. That answers itself. I am so so sorry your experience was not acceptable. Kind regards to youShannonManager

Thank you for the 5 star review, Doerthe! We are happy that you enjoyed your stay.

Dear JackThank you for leaving us a review. It looks like you had a good stay. We are glad you did.Kind regardsShannonManager

Dear PhyllisThank you for leaving us a review. We are so happy you had a great stay. I appreciate guests who have a kind demeanor as well :) Makes my Job such a joy.Best wishes to you,ShannonManager

Dear HaileeThank you for leaving us this review. Also for recommending us as a place to stay for future canyon adventures for other guests! We are thrilled you had a good stay.Kind regards,ShannonManager

Dear AllenThank you for taking the time to leave us a review. I am not sure where the discrepancy is, I checked your reservation and you Paid 88 for your stay here. Perhaps it was another motel in question. I am sorry you experienced the "office" as rude for assuming you received your email info. It is always sent, however sometimes does not get received. We always ask if our guest received their email, if the answer is no, we are happy to provide the info needed upon arrival. We do have challenges with Hot water taking extended times to reach certain rooms on the property due to vintage iron & clay pipes. I apologize sincerely if the wait time was not achieved. Im gad you found the room clean, we really work hard make sure that is so. Kind RegardsShannonManager

Dear VictoriaThank you for the review. We are very happy that, overall, you had a great stay. We are also glad you felt your pets were welcome :)Best wishesShannonManager

Dear Thomas,Thank you for leaving feedback for us. All feedback is useful. I am truly sorry you did not remain her until I had the office open. I believe, if you had, you would have had a very different perspective. it did look a bit rough outside. That is correct. However, as per the conversation I had with you on the phone there is a clear reason why. As I stated to you, we had just had a huge storm overnight. There was a lot of dirt, debri, water, and things blown around due to high per hour winds and rain/snow. Within 30 min of clocking in I had set that all back in order. Just took some elbow grease. As far as checking in early, on occasion we do that for guests but only if they arrange for it ahead of time. We are very busy this time of year and we need from 11am-3pm to make sure our rooms are ready.Thank you for allowing a format for us to share our perspective of how our little town handles "desert storms" with grace and hard work. The vintage feel of Seligman is not for everyone, but I can assure all who read this...our property AND rooms are very clean.. I am glad you found somewhere that suited you.Kindest regardsShannonManager

Dear RobertThank you for taking the time to leave us a review. I appreciate you sharing that you were warm and cozi! We strive for our guests comfort! We are looking into solutions for the hot water/old clay-cast iron pipes issue. We are fully aware and are coming up with cost effective solutions as we are able. I am so glad you enjoyed your stay with us. Best wishes to youShannonManager

Dear VladislavWe are so glad you had a good stay. We are always happy to offer extra blankets to make our guests more comfortable. I would have been more than happy to provide an extra blanket for you had I been notified while you were here.best wishesShannonManager

Dear GabriellaThank you for taking the time to leave us a review. 10 out of 10 makes me smile that you had a great stay with us. We work hard for this experience, This is all we desire for all our guests. Thank you for choosing us for your stay.Best wishesShanonManager

Dear MonicaI am so glad you had a great stay with us. Thank you for taking the time to leave us a review.Best wishesShannonManager

Kenichi,We are sorry to see that your stay wasn’t exceptional. We wish you would’ve given us more detail as to how we can improve.

Thank you for your review. We were happy to assist you during your stay and appreciate you booking with us on multiple occasions. We pride ourselves on making our guest’s stay as comfortable as possible!

Alma,Thank you for your review! We are happy that you had an exceptional stay with us!

Dear GlennThank you for taking the time to leave a review. There was no correspondence to respond to.Thank you for choosing uskind regardsShannonManager

Dear ColleenWe are so happy that you had such a great stay! We are honored that you gave us as a recommendation to future guests. Tusk you for your review! Best wishesShannonManager

Dear LeahWe are so happy you had such a great experience with us! Thank you for leaving us a review. Best wishesShannonManager

Dear MelanieThank you for leaving us a review. We are Happy you experienced our nostalgic clean room. The temperature of all of our rooms is checked upon arrival. Your room was Warmed to 65* as all our rooms are kept between 60-65*F in winter. I am sorry if the room did not remain warm enough to your comfort level. If I had been alerted to this it would have been addressed and resolved. We provided extra thicker blankets, extra heaters, as well as moving guests to a new room if these other measures are not satisfactory. I wish you had come to me so you would have been more comfortable. This is the same response to all "other" alleged complaints. We want everyone to have a great stay here with us. However, We can not resolve issues we do not know about. Best wishesShannonManager

Dear JimThank you so much for leaving a review. We are so thrilled you had such a wonderful stay! This right here is all we want! Two wonderful & beautiful smiles and happy guests! Enjoy the rest of your trip, we loved having you. ( this pics are so cool!)Best WishesShannonManager

Dear RobertWe are so glad you had a great stay with us! Thank you for taking time to leave us a review. We appreciate it, so helpful to us.Best wishesShannonManager

GregoryThank you for the great pics! Like they say... a picture say 1000 words! We love it here too! It is a 10 out 10 for sure.Best wishes to you, maybe we will see you again!Warm regardsShannonManager

DeniseThank you for taking the time to leave a review! "Dated" is the name of the game on route 66! I am so glad you had a good stay with us!Best wishesShannonManager

Dear JeanThank you for leaving a review. I am sorry you had challenges during your stay. I was on duty from 3-10pm and never heard anything directly from you. If you had actually contacted me, I assure this would have all been resolved. The trains are not in our control, not much we can do about that. We have not had a complaint about the heat in that room, I will check it myself for sure. The "brown" water does occur from time to time due to some vintage pipes. We have upgraded all plumbing possible.I do wish you had called me. Kind regardsShannonManager

Dear ElishaThank you so much for taking the time to leave a review. We love that you had everything you needed and would recommend us to other hikers! We love our adventurous guests!Thank you for choosing usKind regards & best wishesShannonManager

Dear EllenLooks like you had a GREAT stay. We are so glad you took the time to send a review. Thank you!Best wishesShannonManager

Dear Sir/MadamThank you for your review! We are so happy you had a great stay. We love our guests and receiving back is such a bonus :)Best wishes to youShannonManager

Dear SusanThank you so much for your review! I am so happy you love our "option" of contactless check in! We have a few ways to stay with us including the good ole fashioned call in, and walk in! I really appreciate you letting future guests know to come check us out before they judge a book by its cover :)

Dear MichaelThank you very much for your feedback. The 3 days in question, that you are referring to are NOT often. Our regular operations have me here from 3-10 pm in office daily, on site all the time. To receive and assist our guests. At the same time we "offer" contactless arrival as well. I, the manager was on a much needed and well earned 3 day hiatus. Because this is a privately owned family establishment, when I take rare time off, this is how we have to manage things. Not perfect but it works best as it can. I am very sorry you did not have a positive experience with us. We had upwards of 30 guest staying with us during the time I was away. The phones were covered as well as my on site staff being here to assist anyone in anyway they can. All went very well I am happy to report. Only 1 less than satisfactory experience out of so many. I can only apologise for your experience. We NEVER want even ONE less than satisfactory experience for our guests. I also need time off from my duties. Kindest regards and best wishes to youShannonManager.

Dear CoyThank you for your input. I would not"choose" this situation either. I hear you. Thankfully this was a very rare occurrence. I have been the manager her for well over a year and this is a 1st. I am truly sorry that circumstances had you lined up for this situation. We have taken care of the problem and will be inspecting all beds going forward to be sure all is well.kind regardsShannonManager

Dear DanutaThank you for taking the time to leave a review. It is interesting the one image taken to prove your perception of our motel is a hard water deposit on our shower curtain. This is by no means dirty. We have very hard water here in the desert. We replace our shower curtains as needed when the water deposits become more than accepted. We will most definitely replace this one, thank you for bringing it to my attention. Our newly remodeled vintage motel is old...yet definitely not gross nor dirty however. 90% of our reviews include kudos for being clean. We are sorry you had a less than favorable experience of our motel. kindest regardsShannonManager

Dear AuroraWe are glad you had a good stay, thank you for the review. Yes, the entire town of Seligman gets rocked to sleep ever night by our multiple trains. It can be challenging for some, but it is part of our charm too.Warmest regardsShannonManager

Dear NapoleonThank you for taking the time to leave us feedback. Your review is valuable. Oldvintage yes unarguably. Bugs every now and then? Yes, this is the desert, I believe your friend may have seen a waterbug. We treat the property to control them but one will still surface from time to time. Parking can be a challenge in our little vintage town as well the motel for sure, but we always accommodate everyone successfully! Just like all these variations in our vintage motel, so there are variations in everyone's perceptions.Kindest regardsShannonManager

Dear CorneliaThank you for taking the time to leave us a review! We are so happy you had a good stay. Our tourist season begins in May and ends ends in October, come and see us for sure...anytime though :)Kind regardsShannonManager

Dear FedericaThank you thank you for taking the time to leave us a review! We are so glad you had a good stay. We enjoyed having you.Kindest regardsShannonManager

Der StevenThank you for leaving us a review. I am so happy you had a good stay with us.Best wishesShannonManager

Dear OwenThank you for your awesome review! We are so glad you had a good stay!ShannonManager

Hello MarkThank you for taking the time to leave a review. We are so glad you had a good Stay!

Dear MonicaThank you so much for taking the time to leave a review! We are so glad you had a good stay with us.ShannonManager

Dear Timothy Thank you so much for leaving us a review. Our guests and their experience with us is most important to us. We appreciate you taking the time. We are so happy you had a great stay with us.Kind regardsShannonManager

Dear Flora Thank you for your feedback. We are aware some of the beds in our rooms need replaced. We are addressing this as we can. The dessert is very bright, we will look into types of light reduction for our windows. Thank you for taking the time to write a review. ShannonManager

Dear DonaldThank you so much for leaving such a great review for us. I am so thrilled you had a great stay. We love to hear the great experiences our guests have here in our little town. So glad you chose us for your stay. Hope to see you again.Best wishesShannonManager