Rochester Seneca Park Zoo Hotels

"The Holiday Inn Express Rochester, on February 28 – March 3, lobby was under construction, it appears to be a limited face lift. Any 4 stars ratings are attributed to the “face lift”. The room itself and the staff were 5 stars. The room was clean. A lamp lite was out but was repaired early the next day – there were no excuses just a quick repair - nice. The bathroom was small but functional. I liked it – why waste space in a bathroom while taking away space from the living area? Getting used to the room's heater was interesting. It had a loud start then continue rapidly to heat up the room. The water in the bathroom was quick to heat up. The breakfast food was good. My schedule was busy. I did not have to time to see the Gym. The parking area was good. The snow plowed no issures there. Everything, shopping, restaurants were close by including the Highway. "

"The breakfast was great! Staff was attentive and friendly. Property felt safe and was clean."

"Horrible. "

"The first room was a disaster. Housekeeping left window open trying to let the smell of piss and animal feces air out. We thought we smelled a odor. Closed the window came back later definitely was a odor. Housekeeping definitely didn't clean the room. Changed rooms at midnight after we came back from a comedy show, no issues after. "

"Staff is awesome, room was clean, breakfast was yummy. "

"The host was welcoming and accommodating."

"Wonderful host, so accommodating. "

"All the rooms were very clean, the Host was responsive and communicated very clearly. We felt very safe in the area as well. Kitchen was fully supplied with all the cups, bowls and silverware you need. 10/10 would recommend!!"

"Rated 4/5 because of the exterior. The entrance requires lighting at night. The rear steps need to be repaired. Lastly, there was an excessive amount of fallen leaves, and due to rain it was very slippery. The interior was great!"