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关于首尔江南雅乐轩酒店的点评

4 out of 5
首尔江南雅乐轩酒店
736 Yeongdong-daero, Gangnam-gu, Seoul, Seoul

点评

8.8

超赞

10 分 - 超赞。416 条好评，共有 792 条点评" "
8 分 - 还可以。264 条好评，共有 792 条点评" "
6 分 - 一般。70 条好评，共有 792 条点评" "
4 分 - 很差。23 条好评，共有 792 条点评" "
2 分 - 糟糕。19 条好评，共有 792 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

HSIN FANG

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

10/10 超赞

??

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2023 年 10 月入住 4 晚

10/10 超赞

Pin Guang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚

6/10 一般

真实旅客

满意：员工和服务
2021 年 11 月入住 2 晚
Reseervation Team 于 2021年11月12日 的回复
Warmest greetings from Aloft Seoul Gangnam! We are sorry to hear that we could not meet your expectation. Thank you for your feedback of staying. Have a nice day!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A good location in Gangnam! Hotel is clean & service is ok
2019 年 12 月入住 2 晚
Aloft Seoul Gangnam 于 2019年12月31日 的回复
Thank you for your great reviews! We glad to assist you while staying at our hotel and will try our best to assist you with better service for your next visit Thank you for staying with us

10/10 超赞

Cheng Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
環境非常乾淨舒適，地點也很方便 房間很大，但是價格很實惠，值得推薦
2019 年 10 月入住 2 晚
Aloft Seoul Gangnam 于 2019年10月28日 的回复
Thank you for staying with us and for the review about your previous stay with us. We hope to see you again in near futrue Thank you for choosing our hotel

10/10 超赞

CHIAJUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 3 晚
Aloft Seoul Gangnam 于 2019年09月5日 的回复
Warm Greetings from Aloft Seoul Gangnam Thank you for your time to leave a review about your stay We look forward your next trip to Aloft again! Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 3 晚
Aloft Seoul Gangnam 于 2019年06月20日 的回复
Dear Guest, Greetings from Aloft Seoul Gangnam Thank you for your stay and the review about hotel! Looking forward your future stay ! Thank you

8/10 还可以

Patty

满意：员工和服务、住宿条件和设施、客房舒适度
清潔需加強
房間整理不夠確實，只把床鋪好，其他東西都只是集中沒有整理，剩餘垃圾也沒有清理。
2018 年 6 月入住 4 晚

8/10 还可以

Chun Sheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便 環境舒適
2018 年 6 月入住 3 晚

8/10 还可以

Chun Sheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
安靜 很舒服~ 服務態度親切
2018 年 6 月入住 2 晚

10/10 超赞

Wing Kwong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯
不錯
2018 年 5 月入住 3 晚

10/10 超赞

Amii

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfort & convience hotel
Alice Choi 于 2018年04月17日 的回复
Dear Amii, Aloha! Warm greetings from Aloft Seoul Gangnam Thank you for staying with us and sharing a review. We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserved. We look forward to the opportunity of welcoming you back to Aloft Seoul Gangnam. Thank you Alice Choi

8/10 还可以

WENCHIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
冷氣空調很吵。但夜班經理服務很好，深夜還幫我們換房。
2018 年 3 月入住 2 晚
Alice Choi 于 2018年03月29日 的回复
Dear Wenchin, Aloha! Warm greetings from Aloft Seoul Gangnam Thank you for staying with us and sharing a review. I understand that your stay was not all you hoped it would be. We will share this with our team. We sincerely look forward to your return. Thank you

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
服務可嘉但設備待加強
以價格來說，房間的大小稍嫌小，king size的床也比預想中來得小，房間空氣不太流通，睡到一半會熱醒，浴室的備品不知是否有更換，有股潮潮的味道，另外刷門卡的設備應該要時常檢查，因為沒電了進不了房門在外面等了10幾分鐘，不過服務上還算蠻不錯，服務人員的態度還蠻親切的
2018 年 2 月入住 1 晚
Alice Choi 于 2018年03月29日 的回复
Dear Guest, Aloha! Warm greetings from Aloft Seoul Gangnam Thank you for taking the time to tell us about your experience at Aloft Seoul Gangnam. We are sorry that your stay was not all you hoped it would be. We will share this with our team regarding the problems that you've experienced. Once again, we really thank you for your comments and it definitely will help to make us better. We look forward that you give us the opportunity to serve you better in the future.

8/10 还可以

Christina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 1 晚
Alice Choi 于 2018年03月29日 的回复
Dear Christina, Aloha! Warm greetings from Aloft Seoul Gangnam Thank you for staying with us ! We are happy you enjoyed your stay with us. We look forward to the opportunity of welcoming you back.

10/10 超赞

yuling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Yiu Wah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Kang hong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
乾淨又舒服
飯店非常舒服，櫃檯的人員也非常親切

8/10 还可以

Haopeng

满意：清洁度
就在路边，太吵了
酒店就在路边，晚上晚跑车、摩托的巨多。太吵了

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

TZU-HENG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Pihan，TAIWAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
設備服務很完善
如果還有要去清潭洞會考慮再去住

8/10 还可以

真实旅客

地方挺方便，除此之外就都还好。。。

8/10 还可以

健，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置不太好，房間舒適
在江南那邊，步行十多分鐘到清潭站，要去旅遊區東大門明洞要坐三十多分鐘，但酒店房比較細但舒適，性價比一般

6/10 一般

真实旅客

满意：住宿条件和设施，清洁度
Only if your office is nearby
Was there for business trip for 3 night last week. Location is nearby where my customer are but don't expect you can find lots of thing in the evening at your free time. Typical business hotel, nothing really exciting except that it's new and under the brand Starwood, so it's like giving you some reassurance on the quality. Three little thing that I don't really like. 1. There are some sensor lighting in my room near the main door, suppose to turn on only when people walking by. However it keep turning on and off by itself after I switch all the light off in the evening, and to be honest it freak me out big time. This is probably the main reason why I'm not considering to come back 2. Asked if they have a small bathroom scale as can't find in the room. Called the front desk and they replied me normally I'll need to go to the reception to take it by myself but this time they can bring it to my room, but I need to bring it back to the reception. Fine, no big deal. But what they bring to my room is a giant half human tall real scale (like those one in recycling field to weight stuff), and I really don't think I can bring it down to the reception by myself. I appreciate that they provide me this but I'm actually just looking for a tiny bathroom scale 3. Had dinner in the restaurant one night. Pretty empty and overprice. The bread is good but others are just so so. Not sure why my pasta come before my appetizer, and pasta potion is small and over cook.

10/10 超赞

HSIN I

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適，位置方便，服務良好，staff英文溝通無障礙

8/10 还可以

QUNYA，杭州

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
太偏远
太偏远，酒店很新很舒适

8/10 还可以

feng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
还好吧
不是很喜欢，大多出租车完全不知道这个酒店在哪里，所以很不方便

10/10 超赞

Junwoong

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Aloft Seoul Gangnam had one of the nicest staff members I have ever seen. I am not just writing this review because I they asked, but because I truly wanted to. They have accommodated everything that I have asked for and has never shown any sense of rudeness or annoyance. They are really kind and are just purely amazing!
2024 年 3 月入住 10 晚

10/10 超赞

Zhuo Ran

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was incredibly kind!
2024 年 3 月入住 7 晚

10/10 超赞

JongOok，Jeongeup

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
When i stay in Alof Hotel in Kangnam due to easy going and very comfortables.. Thq
2024 年 3 月入住 1 晚

10/10 超赞

JongOok，Jeongeup

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

kazumine

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff was so cute and very kind.
2024 年 2 月入住 2 晚

10/10 超赞

Risako

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

sung hee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

2/10 糟糕

DONGJOO

2024 年 1 月入住 2 晚

10/10 超赞

HYUNG JOON

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚

8/10 还可以

MI YOUNG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

2/10 糟糕

Gina，Los Angeles

I didn't stay. I am Trying to get my refund back
2024 年 1 月入住 8 晚

6/10 一般

Junghwan

满意：员工和服务
2024 年 1 月入住 1 晚

6/10 一般

HIROKO

2024 年 1 月入住 1 晚

8/10 还可以

Chulwoo

2024 年 1 月入住 1 晚

8/10 还可以

NAKAGAWA

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
綺麗で交通の便も良かった。
2023 年 12 月入住 5 晚

8/10 还可以

Bonhie

满意：客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Emi

2023 年 12 月入住 1 晚

2/10 糟糕

Yu

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Extremely unpleasant and inflexible concierge
I've been coming to this hotel for already many years whenever I had business trips to South Korea, but this time I was quite upset with the concierge service. I had a problem with my US business card so I had to call citibank since sometimes they block it while I travel abroad so I asked the concierge to wait for the extra charges for my dog (They charge 36600 won per night for a dog stay, which is not indicated on the website)when I paid for the roomstay. I had to book this hotel for several separate reservations since the booking system does not allow a consecutive reservation (which was another very inconvenient matter), so I had to check out on Dec 27, and check in again on the same day for another two days. I asked the guy at the concierge to wait for the dog stay charge until my US card comes clear in the evening but he gave me a very hard time making me repeat myself over and over. It was extremely unpleasant. His reason was everything had to be paid at the checking out since I made the reservation through expedia so they have to process each reservation separately but I was checking right IN, and only was asking for him to wait to charge dog stay until I clear the issue with US citibank, whilst I already paid for the previous stay AND the guarantee for the check in! I've been a loyal customer for this hotel, and the guy at the concierge had no understanding at all YET he insinuated his points. Is this how they treat their long-term customers? A VERY unpleasant staff
2023 年 12 月入住 4 晚

4/10 很差

Michael

2023 年 12 月入住 2 晚